0% lettings valuation accuracy
82% lettings fee satisfaction
Mar 29,2021
Mar 29,2021
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Grainger response to the roof leak issues in our development has been very disappointing. The leak issues have been happening for a long time and every time Grainger only did some patchy jobs which proved ineffective and short-lived and the problem kept reappearing.
Last time they were informed about the major leak issues in one of our blocks in mid-2019. They were very slow to react to this and to do anything about it that by now in March 2021, when they finally starting doing some works, some of the flats have become inhabitable covered and dump and black mould (ceilings and carpets). Throughout this time Grainger through their managing agent accused affected leaseholders of (i) not being patient enough (recall it's been a year and a half and people witnessed their homes deteriorating quickly); (ii) not providing enough information about the leaks (this is despite multiple repeated emails with photos and everything and even Grainger's own surveyor visiting the affected properties and taking the photos); (iii) exaggerating the problem and advising that flats are habitable (one look at the provided photos or a quick visit to the property would convince anyone it is a health danger to live there).
Overall, extremely disappointing of how slow and ineffective Grainger is in dealing with this issue.
Last time they were informed about the major leak issues in one of our blocks in mid-2019. They were very slow to react to this and to do anything about it that by now in March 2021, when they finally starting doing some works, some of the flats have become inhabitable covered and dump and black mould (ceilings and carpets). Throughout this time Grainger through their managing agent accused affected leaseholders of (i) not being patient enough (recall it's been a year and a half and people witnessed their homes deteriorating quickly); (ii) not providing enough information about the leaks (this is despite multiple repeated emails with photos and everything and even Grainger's own surveyor visiting the affected properties and taking the photos); (iii) exaggerating the problem and advising that flats are habitable (one look at the provided photos or a quick visit to the property would convince anyone it is a health danger to live there).
Overall, extremely disappointing of how slow and ineffective Grainger is in dealing with this issue.
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Address
Grainger PLC
3rd Floor East
No.1 London Bridge
London
Greater London
SE1 9BG
020 7940 9500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 82% | £750 | £2,870 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 56 | 13 | 0 | 0 | 0 | 1 | 1 | 0 |
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Oct 08,2022
Oct 08,2022
0
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Grainger helped me to find a short-term studio in Brighton when I needed it urgently. Both the check-in and check-out went perfectly, they returned my deposit barely untouched in a matter of few days. I would also like to thank Nadia Rogers the property manager ...
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Sep 16,2022
Sep 16,2022
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This is our first house after moving to UK and Nadia made our stay easy and hassle free. Thank you....
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May 28,2022
May 28,2022
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Scam artists. Put the rent up massively so you leave after a year. Tried charging us for professional cleaning and other damages, luckily we have have videos of all rooms. Not worth the money, avoid at all costs. Never trust a “professional landlord”....
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Mar 18,2022
Mar 18,2022
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I lived at THE GARDENS for nearly three years and I left only because I had to move abroad. It is a lovely location surrounded by trees and silence far from the chaotic traffic that can be stressing in London. I am very grateful to ...
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Dec 09,2021
Dec 09,2021
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A great experience with Grainger, who were incredibly supportive and professional during my time there at The Gardens. Stan the groundskeeper was usually always on hand throughout the day should any questions or problems occur. The neighbours were also very friendly, recommended....
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Nov 11,2021
Nov 11,2021
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I just wanted to say a big thank you to the Grainger team. I genuinely LOVED living in my flat at Springfield House. I was very sad to have to leave. The management team run by Edyta are great. Very easy to talk to and ...
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Jul 15,2021
Jul 15,2021
1
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We lived in 'The Gardens' for 11 years and were sad to leave, but we were moving out of the country. The square gave us many memorable times with our young son and with friends. A lovely community of people as neighbours.
The property manager and ...
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Jun 04,2021
Jun 04,2021
2
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Consistent negligence of issues with basic equipment not working.
My hot water boiler was faulty since moving into the property, and through the entire year they did minor repairs on it where it broke again after a week each time (sometimes, even a day).
It ...
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Jun 07, 2021
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Hi there,
We are very sorry to read this review. Please can you send your name and address details to [email protected]. This will enable us to investigate fully and provide a detailed response.
Many thanks ...
May 31,2021
May 31,2021
1
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Be wary about this developer. I own a flat in building originally developed by Grainger Plc. Grainger plc still holds the freehold. The building is only 12 years old but the roof already needs a complete replacement.
1. The problems with the roof and water leaks persisted ...
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May 25,2021
May 25,2021
0
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My experience of Grainger plc Property Management has been nothing but positive. The staff were always more than happy to help taking an interest in the tenant’s and their wellbeing. I would have no hesitation in recommending their services....
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Mar 29,2021
Mar 29,2021
1
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Grainger response to the roof leak issues in our development has been very disappointing. The leak issues have been happening for a long time and every time Grainger only did some patchy jobs which proved ineffective and short-lived and the problem kept reappearing.
Last time ...
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Mar 27,2021
Mar 27,2021
6
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Leaseholders to pay for Grainger's mistakes
I am writing here to express our disappointment with Grainger as our landlord and freeholder. This review also appears in Trustpilot and has been vetted for accuracy and objectivity.
Having bought an apartment from Grainger in 2009, we have seen ...
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Mar 23,2021
Mar 23,2021
0
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I lived at two different Grainger properties in 5.5 years. They were great. And they really came through when I hastily had to move to the U.S. during the pandemic and during the last month of my lease - very accommodating about the circumstances and ...
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Jan 13,2021
Jan 13,2021
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Been renting with Grainger for just over 2 years in the same flat and Mitch and the team have been fantastic the whole time. Rental increases were minimal which is soooo helpful. Really quick to respond for queries and always available. Best bit is when you ...
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Dec 21,2020
Dec 21,2020
0
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Edtya and Abdi were great at managing Ability Plaza and did their best to resolve issues in a timely manner....
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Dec 01,2020
Dec 01,2020
0
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Nadia and Chloe provided an impeccable service for the time I lived at Bishops Court. Incredibly responsive to any issue, which continued, even in the height of the Covid-19 pandemic! All maintenance issues were dealt with in a timely manner with excellent communication throughout. You ...
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Nov 19,2020
Nov 19,2020
0
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Its hard for me to find fault with Grainger, I've experienced good and bad landlords over the years and they were without doubt the best.
Our property manager Nicolette always dealt with any property issues or questions very quickly and efficiently. Repairs were always taken ...
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Nov 11,2020
Nov 11,2020
0
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I was with Grainger for over 4 years after they acquired and refurbished the building I was living in. I was dubious (and worried) about having to deal with such a large company. However, my fears were unfounded. Always professional in their communications with tenants about ...
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Nov 03,2020
Nov 03,2020
0
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I’m very pleased with renting through Grainger. Jemma and Edyta from Grainger are great! Very friendly and always responding back promptly....
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Sep 28,2020
Sep 28,2020
0
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I have lived in a Grainger property for the last 7 years on Vincent Square (Kimmerston house). The property was always very well managed and Grainger delivered a highly professional service. The property itself had a clerk, Le Roy, who's services and help have always great ...
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Sep 29, 2020
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Great feedback, thanks so much Jerome. ...
Sep 22,2020
Sep 22,2020
0
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Have lived in a Grainger property for nearly two years and it has been great! Had very few issues, but any problems (always small) were sorted out quickly and efficiently. Our property manager Shupria has been fantastic during our tenancy - great communication and always ...
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Sep 29, 2020
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Lovely feedback, thanks so much Natalie. ...
Sep 18,2020
Sep 18,2020
0
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Was a tenant with Grainger in 2 properties over 6 years in London and could not fault their service. Quick to respond to any issue, fair with any rent increase and all round professional in their dealings, Mitch and Keira in particular. Would highly recommend!...
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Sep 07,2020
Sep 07,2020
0
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Our property manager Edyta was superb during our 4 year stay in London. She was always attentive, on-the-ball and friendly whenever we had communications with her.
She was also very sympathetic and did her utmost to solve any problems we had during our stay.
Thanks Edyta!...
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Sep 29, 2020
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Thanks for sharing this feedback Mark, we're pleased you have had such a good experience. ...
Sep 02,2020
Sep 02,2020
0
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Good communication, very quick to provide maintenance services. They're also always improving the property to make it better for everyone. Our property manager Edyta provides a very high standard of service and is very helpful....
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Sep 02, 2020
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Great feedback, thanks Jennifer! ...
Aug 07,2020
Aug 07,2020
0
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My experience with Grainger has always been very pleasant.
I've been with them over five years now.
Younis, Diep and Kheira are particularly helpful and pleasant to deal with. They recently gave me a new tenancy for a lovely flat with lovely garden.
Highly recommend ...
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Aug 10, 2020
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Thanks for your feedback Thea, we hope you enjoy your new home and garden! ...
Aug 01,2020
Aug 01,2020
0
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I lived at a Grainger property for 1.5 years. My experience has been great. Grainger showcased great care in maintaining their building both inside and outside and they always provided prompt technical assistance without ever questioning whether the fixing had to be paid by us or ...
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Aug 03, 2020
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We're really pleased you've had such a positive experience Alberto, thanks for taking the time to leave this review. ...
Jul 18,2020
Jul 18,2020
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We've lived in Grainger properties for over 3 years now and I would highly recommend renting with Grainger. Mitch and Kheira are dedicated to providing an excellent service, responsive, and genuinely care about making our experience enjoyable....
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Jul 20, 2020
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Thanks for taking the time to leave your feedback Benjamin, it means a lot to the team. ...
Jul 08,2020
Jul 08,2020
0
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I have been a Grainger customer (tenant) for five years, and have found them to be very good landlords and property managers. They are fair, clear, and responsive. They were always quick to undertake any repairs when needed in the household. The property manager we ...
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Jul 09, 2020
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Thanks for sharing your experience Lauren, we're really pleased it has been such a positive one. ...
Jun 29,2020
Jun 29,2020
0
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I've lived at a property managed by Grainger for the past 3.5 years and I've found the service really professional. Mitch and Kheira have always been easy to contact and helpful. It's by far the best experience I've had renting a property. Helpful, responsive and flexible. ...
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Jun 30, 2020
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Hi Thomas, Thanks so much for sharing your experience, we're delighted it has been such a positive one, and will ensure we share your lovely comments about Mitch and Kheira with the team. ...
Jun 16,2020
Jun 16,2020
0
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I had a 1 year tenancy in the Battersea are in London. Everything was arranged nicely & if I had some questions in regards of the property they were taken care of in a professional manner. My property manager was quick to answer any questions and provided ...
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