Stonehouse Lettings
Aberdeen, AB11
2.1/5, 59 reviews
27% recommended
60% lettings valuation accuracy
47% lettings fee satisfaction

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“AVOID Stonehouse if you want to keep your nerves...”

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Nov 16,2020
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By: 'Anja'
Nov 16,2020
3 people found
this helpful
AVOID THIS AGENCY if you want to keep your nerves and deposit

I have dealt with a few letting agencies, however Stonehouse were the worst, a nightmare.

During the tenancy they "lost" my emails, ignored my questions, showed up after less than 24 hour notice (breach of the contract). A few times they also advised an inspection, but cancelled the very last minute or they did not even show up (they did not pick up when I tried phoning just before 4pm to see if anyone will be stopping by and they replied to my email a few days later - I took a day off and it ended up being wasted). They change the property managers frequently, so you never know who to contact and when I asked once who is my new property manager, I received a very rude reply. They also asked me to overpay, but when I asked for my money to be returned, they wanted to charge me a transaction fee.

However, the absolute worst was leaving them.
The checkout report was done without my presence (due to COVID, I do understand that). The report itself was disgraceful, completed well after I already left the property, it completely disregarded the check-in report and listed things that were beyond my control. They attempted to charge me the most unreasonable things.
The whole thing went to adjudication process and during it this greedy and incompetent agency came up with ridiculous excuses and prolonged the process as long as they could.

ADVICE: AVOID them at all costs, however, if you are already stuck with them - TAKE PHOTOS AND VIDEOS and make sure they are dated!

This is a disgraceful agency and they should not be allowed to operate.
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By: Michelle
Jan 18, 2021
Hi , I am going through a very similar processes with these crooks ! Would be grateful of any feedback/ advice you would have in how to deal with them!

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Latest Reviews

View all Reviews 59
6th Oct 2023
reviewed by 'Glen'
“I thought so they were good until I needed the shower to be fixed as it was leaking. It has ......”
2nd Aug 2023
reviewed by 'Raven'
“Awful people to work with, scammers just out to take all your money whether you are a tenant or landlord, ......”
1st Aug 2023
reviewed by 'TRACEY EWING'
“I have been dealing with Gill for the last week regarding leasing a property, she has been very helpful and ......”
2nd Jun 2023
reviewed by 'Michelle'
“Beth has been superb with supporting all aspects of our rental ! Always communicative and follows up on all items of ......”
21st Feb 2023
reviewed by 'Molly'
“Single handedly the worst property agency I have ever dealt with. Constantly changing property managers, rude, unprofessional, close issues without ......”
13th Dec 2022
reviewed by 'Isla'
“Rented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Stonehouse Lettings
Neo House, Riverside Drive
Aberdeen
Aberdeenshire
AB11 7DG
01224 466266

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 60% 47% £300 £1,290
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 13 39 0 0 0 0 1 1
Areas covered
  • AB10
  • AB41
  • AB51
  • KY16
Services offered
  • Sales
  • Lettings
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  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Aberdeen, AB11
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“I thought so they were good until I needed th......”

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Oct 06,2023
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By: 'Glen'
Oct 06,2023
1 people found
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I thought so they were good until I needed the shower to be fixed as it was leaking. It has been over 6 weeks since I’ve reported the problem and 4 weeks since I’ve had any communication from them despite asking them on a regular ...
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“Awful people to work with, scammers just out ......”

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Aug 02,2023
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Jill
By: 'Raven'
Aug 02,2023
0 people found
this helpful
Awful people to work with, scammers just out to take all your money whether you are a tenant or landlord, no-one wins. Avoid at all cost, high staff turnover, idiotic girls who haven't got a brain cell to share trying to get one over on ...
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“Very helpful...”

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Aug 01,2023
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Jill
By: 'TRACEY EWING'
Aug 01,2023
0 people found
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I have been dealing with Gill for the last week regarding leasing a property, she has been very helpful and gone out her way to help us get what we needed and in time....
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“Beth has been superb with supporting all aspe......”

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Jun 02,2023
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Beth
By: 'Michelle'
Jun 02,2023
0 people found
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Beth has been superb with supporting all aspects of our rental ! Always communicative and follows up on all items of repairs and maintenance. A really positive experience with having Stonehouse as the property management....
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“Single handedly the worst property agency I h......”

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Feb 21,2023
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By: 'Molly'
Feb 21,2023
0 people found
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Single handedly the worst property agency I have ever dealt with. Constantly changing property managers, rude, unprofessional, close issues without sorting them and no contact. I have to chase constantly for things to get done. Currently in the 3rd month of waiting for my leaking ...
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“AVOID. INCOMPETENT....”

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Dec 13,2022
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By: 'Isla'
Dec 13,2022
2 people found
this helpful
Rented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors and actually signing the tenancy agreement were overly strict and all computerised. It was difficult to communicate with staff as no one helped and when ...
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“Natalie has been an absolute star in managing......”

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Dec 08,2022
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Natalie
By: 'Rachael Robertson'
Dec 08,2022
0 people found
this helpful
Natalie has been an absolute star in managing my property. Having transferred from aberdein considine I noticed a massive difference in the customer service, proactively and efficiency of Stinehouse Gill also managed the letting of the flat who was lovely. Made good suggestions and again ...
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“AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE......”

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Aug 09,2022
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By: 'Lewis Johnstone'
Aug 09,2022
2 people found
this helpful
AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!! As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the ...
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“AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE......”

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Aug 09,2022
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By: 'Lewis Johnstone'
Aug 09,2022
1 people found
this helpful
AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!! As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the ...
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“Avoid at all costs. Unprofessional + rude + i......”

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Jun 11,2022
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By: 'Ryan'
Jun 11,2022
3 people found
this helpful
Avoid at all costs. Unprofessional + rude + ignorant staff, ignore emails and phone calls (conveniently in a meeting when you need to speak to anyone). Reposit scheme is a scam, just search ‘Stonehouse letting Reposit scam” and you will see others experience. From the minute I ...
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“AVOID! Robbing thieves...”

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Apr 08,2022
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By: 'Claire'
Apr 08,2022
3 people found
this helpful
Left my property not long ago and had no response for 3 weeks from the letting agent on my response to their claims of the flat needing cleaned and am disgusted with how they handled the leaving charges. Myself and my mother left the property in ...
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“A shower of bandits....”

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Jan 12,2022
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By: 'S.W.'
Jan 12,2022
2 people found
this helpful
That's as polite as I can be. A terrible experience with many things already mentioned - slow, incompetent, unresponsive and incapable/unwilling to deal with difficult situations. Also overcharged significantly on end of tenancy deposit and had to fight tooth and nail several months after ...
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“Be very careful using this agent. I’ve never ......”

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Nov 24,2021
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By: 'Catriona'
Nov 24,2021
2 people found
this helpful
Be very careful using this agent. I’ve never had even £1 taken off my deposit in the past but they took over £400 when I only leased the place for 9 months and put up with faulty fans, disgusting mattress, no hot water for the first 2 weeks, ...
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“31 Ruthrieston Road, Aberdeen...”

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Sep 17,2021
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Jackie
By: 'Margaret & Edwin Duncan'
Sep 17,2021
0 people found
this helpful
Our Property Manager, Jackie Stewart was always extremely helpful and was a major assistance to us. Her support was much appreciated....
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“Absolutely shocking letting agents,property f......”

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Sep 08,2021
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Holly
By: 'Joel Strachsn'
Sep 08,2021
1 people found
this helpful
Absolutely shocking letting agents,property filthy and exposed wiring,faulty smoke alarm.Have not taken responsibility and took long time to repair safety issues.Caused us much stress and my son to take panic attacks.Breached government guidelines during covid and not paid for the ...
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“Very happy with my service from Natalie Edwar......”

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Sep 02,2021
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Natalie
By: 'Amelia'
Sep 02,2021
0 people found
this helpful
Very happy with my service from Natalie Edwards, very helpful and led me towards the right direction with the flat. Would recommend...
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“Brilliant service from Natalie Edwards! Best ......”

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Aug 20,2021
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Natalie
By: 'Jack Msonkho'
Aug 20,2021
0 people found
this helpful
Brilliant service from Natalie Edwards! Best agent I know in Scotland. Helped me get a flat in record time, was very pleasant to deal with and so helpful!! Overall, Stonehouse is an amazing agency that gets the job done....
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“First time moving out was made rather easy by......”

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Aug 13,2021
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Holly
By: 'Cameron'
Aug 13,2021
0 people found
this helpful
First time moving out was made rather easy by the stone house leggings team. All very friendly and helpful. When we ran into problems, that came from both ends; the one team member that stood out and really helped was Holly Affleck. She was more ...
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“Absolutely Horrendous, Go elsewhere if you ca......”

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Aug 05,2021
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By: 'Conor'
Aug 05,2021
1 people found
this helpful
Absolutely Horrendous, Go elsewhere if you can. Multiple problems reported on move in which were promised to be sorted and never were over the course of the stay. Could go on and on but don't want to waste any more energy on them....
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“Competent and Effective...”

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Jul 05,2021
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Natalie
By: 'I.W.'
Jul 05,2021
0 people found
this helpful
Very helpful and competent. Gets things done. I was impressed with the preparation of the property and how it was presented for letting....
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“Great help from afar!...”

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Jun 25,2021
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Natalie
By: 'Geoff'
Jun 25,2021
0 people found
this helpful
Friendly and helpful even though we were 6 400miles apart! Finding a rental in Scotland while sitting in South Africa, some 6 400 miles away is not easy- unless you manage to get hold of Stonehouse Properties. They were polite, efficient, and always phoned back as they promised. ...
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“Stonehouse Lettings team were very helpful an......”

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Jun 21,2021
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By: 'Ally'
Jun 21,2021
0 people found
this helpful
Stonehouse Lettings team were very helpful and provided fast responses to all my questions regarding the property and letting process. They offered me NoDeposit option and organised a fast move. I received the keys on stated date and have had no issues with further communication....
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“Stonehouse Lettings team were very helpful an......”

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Jun 21,2021
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By: 'Ally'
Jun 21,2021
0 people found
this helpful
Stonehouse Lettings team were very helpful and provided fast responses to all my questions regarding the property and letting process. They offered me NoDeposit option and organised a fast move. I received the keys on stated date and have had no issues with further communication....
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“Very grateful for Natalie’s help...”

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Jun 11,2021
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Natalie
By: 'Cat'
Jun 11,2021
0 people found
this helpful
Very grateful for Natalie’s help in finding out more about a property ahead of relocating to Aberdeen from London. She went out of her way to provide me with the information I needed. Sadly I wasn’t quick enough to secure the property but ...
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“These people are really bad. Took months to r......”

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May 24,2021
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By: 'NHS Worker'
May 24,2021
0 people found
this helpful
These people are really bad. Took months to remove an old mattress we didn’t want, when they did flat inspections told us how brilliantly well kept the place was but on moving out it turns out we trashed the place and they wanted to ...
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“Deposit Issues...”

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Mar 18,2021
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By: 'Deposit'
Mar 18,2021
3 people found
this helpful
Myself and my flatmate rented a lovely property from Stonehouse for two years, and during those two years we did not have many issues. When we moved out we took great pride in how we left the house to show how we had loved our ...
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“Avoid at all cost..... Disgrace of a company.......”

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Jan 18,2021
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By: 'michelle'
Jan 18,2021
1 people found
this helpful
Avoid at all cost..... Disgrace of a company. I left my properly 6 months ago and have just received my leaving report, in which they are charging me 5k for flooding the flat. During my time at the tenancy I have numerous calls to my property ...
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“An agency staffed with incompetent and highly......”

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Dec 11,2020
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Susan
By: 'Marcus'
Dec 11,2020
3 people found
this helpful
An agency staffed with incompetent and highly unprofessional members of staff from property managers all the way up through to the Managing Director (an Aileen Merchant). I could write an essay regarding the issues with these people but they fall in line with what I ...
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By: Michelle
Jan 18, 2021
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Hi there ! I am wondering if you could offer any advice on these crooks! They are accusing me of purposely flooding my flat upon leaving the property & I have zero idea how to defend myself against them ! ...

“AVOID Stonehouse if you want to keep your nerves...”

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Nov 16,2020
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By: 'Anja'
Nov 16,2020
3 people found
this helpful
AVOID THIS AGENCY if you want to keep your nerves and deposit I have dealt with a few letting agencies, however Stonehouse were the worst, a nightmare. During the tenancy they "lost" my emails, ignored my questions, showed up after less than 24 hour notice (breach ...
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By: Michelle
Jan 18, 2021
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Hi , I am going through a very similar processes with these crooks ! Would be grateful of any feedback/ advice you would have in how to deal with them! ...

“Terrible service , high risk of losing tenants ....”

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Aug 04,2020
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By: 'Susana'
Aug 04,2020
5 people found
this helpful
Stone House Properties are meant to be managing my property in Aberdeen. They take forever to get anything done. Communication is very poor and we are at risk of loosing our tenants. We don’t think they employ qualified people but they let them learn ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Awards won by Stonehouse Lettings, Aberdeen AB11 7DG



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