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Kingston, Kingston upon Thames KT2
4.2/5, 41 Reviews
85% Recommended
90% sales valuation accuracy
100% letting valuation accuracy
63% sales fee satisfaction
63% letting fee satisfaction
No description for branch.
"Awful head..."
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1 Star Review
By : 'Angry'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : KT2
30 May 2019
People found this helpful1
I rented a flat in Royal Quarter through G-Pees and the staff in office were very good, but the head office were awful, took months to get anything fixed and it was only through chasing that it eventually got sorted. At the end of the tenancy it took 5 months to get my deposit returned despite nothing being wrong with the property - just kept on getting fobbed off about how the landlord was uncontactable and that they couldn't do anything. An absolute horredous experience.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 63% | £310,000 | £820,000 |
| Lettings | 100% | 63% | £1,100 | £2,200 |
Areas covered
- KT2
Address
Gascoigne Pees
13-15 Richmond Road, Kingston upon Thames, Greater London
KT2 5BW
020 8261 7094
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Gascoigne Pees Branches (View All 44)
Thieves ...
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1 Star Review
By : 'Weslei'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : No
Postcode : SW20
10 Dec 2023
People found this helpful0
a bunch of thieves! They extorted me. I paid a deposit of £500 for a property that I was renting for December 13, 2023. When they sent me the contract it was November 12, 2023. I asked them to fix the date and you refused. They stole £500 from me and said I had agreed to the... Read Full Review
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Weslei Palozzi Almeida said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 10th Dec 2023
a bunch of thieves! They extorted me. I paid a deposit of £500 for a property that I was renting for December 13, 2023. When they sent me the contract it was November 12, 2023. I asked them to fix the date and you refused. They stole £500 from me and said I had agreed to the contract date, which is a lie. I have the offer letter I filled out to prove it. I tried calling and asking for my money back and they refused. bunch of rogue thieves
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Great ...
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5 Star Review
Georgina
By : 'Regina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT2
31 Jan 2022
People found this helpful0
Thank you very much Georgina. You are kind and helpful. Thank you for finding this lovely home for us. My family and I are happy to have this wonderful start of our new life in... Read Full Review
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Regina Hoi Yan Ng said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 31st Jan 2022
Thank you very much Georgina. You are kind and helpful. Thank you for finding this lovely home for us. My family and I are happy to have this wonderful start of our new life in UK.
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Most useless. They lie on ...
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1 Star Review
By : 'drds14'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW9
12 Oct 2021
People found this helpful1
Most useless. They lie on your face straight. They never turn up on time. They will keep pushing the matter from one to another and make you go mad. Bunch of suckers. Trust me, I am being polite here given what all we had to go through them. I have lived in 5 states of USA, Ireland, India, and... Read Full Review
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drds14 said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 12th Oct 2021
Most useless. They lie on your face straight. They never turn up on time. They will keep pushing the matter from one to another and make you go mad. Bunch of suckers. Trust me, I am being polite here given what all we had to go through them. I have lived in 5 states of USA, Ireland, India, and Wales and England. Never met any agency this bad.
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Didn't turn up to ...
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1 Star Review
By : 'Saskia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT1
26 Aug 2021
People found this helpful1
Didn't turn up to appointment. Then claimed that they called and had cancelled the appointment. They didn't. Pretty shoddy if you ask me. How difficult is it to send a... Read Full Review
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Saskia Scharnowski said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 26th Aug 2021
Didn't turn up to appointment. Then claimed that they called and had cancelled the appointment. They didn't. Pretty shoddy if you ask me. How difficult is it to send a text?
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Found us a respectable tenant ...
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4 Star Review
By : 'Philip'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : KT1
29 Oct 2019
People found this helpful0
Found us a respectable tenant within a few days, and communicated well about the pros and cons of the two most likely... Read Full Review
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Philip Slater said about Gascoigne Pees
Services : Letting( As a Owner )Date: 29th Oct 2019
Found us a respectable tenant within a few days, and communicated well about the pros and cons of the two most likely tenants
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They are very helpful and ...
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5 Star Review
Kate
By : 'Maureen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
7 Aug 2019
People found this helpful0
They are very helpful and accommodating. Kate is also efficient and she makes my transaction hassle-free. Keep up the good work! All the... Read Full Review
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Maureen Estrada said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 6th Aug 2019
They are very helpful and accommodating. Kate is also efficient and she makes my transaction hassle-free. Keep up the good work! All the best!
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Awful head ...
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1 Star Review
By : 'Angry'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT2
30 May 2019
People found this helpful1
I rented a flat in Royal Quarter through G-Pees and the staff in office were very good, but the head office were awful, took months to get anything fixed and it was only through chasing that it eventually got sorted. At the end of the tenancy it took 5 months to get my deposit returned despite... Read Full Review
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Angry tenant said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 29th May 2019
I rented a flat in Royal Quarter through G-Pees and the staff in office were very good, but the head office were awful, took months to get anything fixed and it was only through chasing that it eventually got sorted. At the end of the tenancy it took 5 months to get my deposit returned despite nothing being wrong with the property - just kept on getting fobbed off about how the landlord was uncontactable and that they couldn't do anything. An absolute horredous experience.
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Georgina at Gascoigne Pees, ...
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5 Star Review
Georgina
By : 'Rachel'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW9
23 May 2019
People found this helpful0
Georgina at GPees has been incredible from the very beginning of our process. Instantly warm, honest, sharp and responsive. No query or request feels too big or unwelcome. My partner and I had been looking for the perfect place for a while and in that time had racked up some stressful experiences.... Read Full Review
Comments on Agent Fees
N\/A
Comments (0)Georgina at GPees has been incredible from the very beginning of our process. Instantly warm, honest, sharp and responsive. No query or request feels too big or unwelcome. My partner and I had been looking for the perfect place for a while and in that time had racked up some stressful experiences. Georgina refuses to spiel or pressurise and the result of this is that I feel like I'm going through the process with a more experienced friend than an agent.
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Rachel said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 22nd May 2019
Georgina at GPees has been incredible from the very beginning of our process. Instantly warm, honest, sharp and responsive. No query or request feels too big or unwelcome. My partner and I had been looking for the perfect place for a while and in that time had racked up some stressful experiences. Georgina refuses to spiel or pressurise and the result of this is that I feel like I'm going through the process with a more experienced friend than an agent.
More agents like Georgina, please!
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Awful ...
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1 Star Review
Bradley
By : 'Jay'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : KT1
17 Oct 2018
People found this helpful0
After looking around for a two bed flat in Kingston we found a suitable place with Gascogne Pees, did all the essential paper work after chasing them up everyday for two weeks, when they was suppose to make it an easy process but really put us in the worse ever stress! After we moved in our... Read Full Review
Comments on Agent Fees
Bad- they are a rip off!!!
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Jay and Ambs said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 16th Oct 2018
After looking around for a two bed flat in Kingston we found a suitable place with Gascogne Pees, did all the essential paper work after chasing them up everyday for two weeks, when they was suppose to make it an easy process but really put us in the worse ever stress! After we moved in our contract stated there would be a professional clean we moved in and the place was awful so dusty, has cob webs everywhere, the windows are covevered in dust and are dirty, was told that they would do something about this but never have we chase these agents everyday and everyday a new person in the office picks up and refuses to sort out anything. Dom who was the person who sold the property to is unhelpful always passes our call onto another agent, Bradley who did all the paper work who said he'd come fix the ventilator in the bathroom is now refusing he said that, Aidan who was suppose to sort out the cleaning issue has done nothing and I'm getting to the point now where I'm just fed up of chasing these people to do their job properly worse decision of going with this agency absolutely useless service provided by the agents. Never go with these agents guys they are the worse!!
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Very friendly, caring ...
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5 Star Review
Mathew
By : 'Jacquie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT2
13 Dec 2017
People found this helpful0
Very friendly, caring professionals. All the staff went above and beyond to help sell our house. Can't recommend the... Read Full Review
Comments on Agent Fees
Excellent fees with excellent service
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Jacquie said about Gascoigne Pees
Services : Sales( As a Vendor )Date: 13th Dec 2017
Very friendly, caring professionals. All the staff went above and beyond to help sell our house. Can't recommend the enough.
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Really had a good service ...
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5 Star Review
Michael
By : 'Ash'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT6
27 Oct 2017
People found this helpful0
Really had a good service with my home purchase from viewing through the process of progressing the transaction with solicitors for exchange of contracts, especially with which multi-chain transaction. I would definitely recommend selling/purchasing a property from... Read Full Review
Comments on Agent Fees
n/a
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Ash said about Gascoigne Pees
Services : Sales( As a Buyer )Date: 26th Oct 2017
Really had a good service with my home purchase from viewing through the process of progressing the transaction with solicitors for exchange of contracts, especially with which multi-chain transaction. I would definitely recommend selling/purchasing a property from Gascoigne-Pees.
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My housemate and me lived in ...
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1 Star Review
By : 'Person123'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : KT2
24 Apr 2017
People found this helpful2
My housemate and me lived in USA for 2-3 years renting apartment, and we never had any problems with contract, payments or service. We would have help from the agency, compromises and NONE threats to be kicked out of the apartment. I CANNOT say the same about Gascoigne-Pees. Misinformation form the ... Read Full Review
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Person123 said about Gascoigne Pees
Services : Letting( As a Tenant )Date: 23rd Apr 2017
My housemate and me lived in USA for 2-3 years renting apartment, and we never had any problems with contract, payments or service. We would have help from the agency, compromises and NONE threats to be kicked out of the apartment. I CANNOT say the same about Gascoigne-Pees. Misinformation form the agent about payments, threats to be kicked out, no help, no compromises but always trying to make problems. we were misinformed that we have to pay 6 months in advance and then monthly. They did not want to help us to solve the issue when we could not pay next 6 months, as we were informed to pay monthly. If the agency would inform us to pay remaining 6 months in advance rather than saying that we can pay monthly, we would have the amount of money to pat for last 6 months of the rent. After agreement with the agents, we forced them to call our landlord to explain the situation, however they ignored us all, except one agent (who was the only one who tried helping us). Our landlord agreed for monthly payments. We paid our monthly payments for 2 months but kept receiving letters from CountryWide. The agency told us to ignore the letter since we paid regularly. As we receive intended letter of court action we contacted countrywide who connected us the agency. We were told that SOMEHOW they do not have proof of payments, which is impossible since we had receipts. We were threatened again to be kicked out of apartment. Our credit record can be effected by mistakes of the agents. As we are students and we have final exams and we are under pressure abut the flat. This situation is UNACCEPTABLE, we have a thought to go to the court regarding this situation.
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Hi everyone at G-P office in ...
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5 Star Review
By : 'claire'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : GU7
12 Apr 2017
People found this helpful0
Hi everyone at G-P office in Kingston on Thames. Thank you so much for making the sale happen, especially Tom who really got on the case making sure everyone was communicating and moving forward with the sale. Without the team effort of the Kingston office I expect it would have been several more ... Read Full Review
Comments on Agent Fees
acceptable
Comments (0)Hi everyone at G-P office in Kingston on Thames.
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claire said about Gascoigne Pees
Services : Sales( As a Vendor )Date: 11th Apr 2017
Hi everyone at G-P office in Kingston on Thames.
Thank you so much for making the sale happen, especially Tom who really got on the case making sure everyone was communicating and moving forward with the sale. Without the team effort of the Kingston office I expect it would have been several more months before completion. Everyone in the office keep in touch and queries were quickly dealt with. Thank you again for your professional service.
Kind regards Claire
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Ken provided solid advice and ...
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5 Star Review
Ken
By : 'Geoffrey'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT2
15 Feb 2017
People found this helpful0
Ken provided solid advice and guidance from the beginning and it didn't take long before I had complete confidence in him and Gascoigne Pees. I appointed them as the sole agent for the sale of my parents property. Ken and his colleagues kept me informed every step of the way in carrying out the... Read Full Review
Comments on Agent Fees
Absolutely fair.
Comments (0)Ken provided solid advice and guidance from the beginning and it didn't take long before I had complete confidence in him and Gascoigne Pees. I appointed them as the sole agent for the sale of my parents property.
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Geoffrey Armstrong said about Gascoigne Pees
Services : Sales( As a Vendor )Date: 15th Feb 2017
Ken provided solid advice and guidance from the beginning and it didn't take long before I had complete confidence in him and Gascoigne Pees. I appointed them as the sole agent for the sale of my parents property.
Ken and his colleagues kept me informed every step of the way in carrying out the sale of my parents home. This was especially reassuring for me as I live in France and had limited time to meet with Ken in person.
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Thank you to Ken and his ...
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5 Star Review
Ken
By : 'Kipper'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW10
1 Feb 2017
People found this helpful0
Thank you to Ken and his colleagues for a comprehensive and very attentive service. We had two offers on our flat within its first week of sale and despite a couple of small glitches which sometimes happen our sale went through relatively stress free. Would definitely recommend this estate agent to ... Read Full Review
Comments on Agent Fees
Reasonable
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Kipper said about Gascoigne Pees
Services : Sales( As a Vendor )Date: 1st Feb 2017
Thank you to Ken and his colleagues for a comprehensive and very attentive service. We had two offers on our flat within its first week of sale and despite a couple of small glitches which sometimes happen our sale went through relatively stress free. Would definitely recommend this estate agent to other people.
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We were very pleased with the ...
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4 Star Review
Ken
By : 'Mrs'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW10
22 Dec 2016
People found this helpful0
We were very pleased with the relatively quick purchase of flat for my mother. We changed our minds on a property after being quite involved and Ken and Simon were both very accommodating for us. My mother is delighted with her... Read Full Review
Comments on Agent Fees
N/A
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Mrs Baker said about Gascoigne Pees
Services : Sales( As a Buyer )Date: 22nd Dec 2016
We were very pleased with the relatively quick purchase of flat for my mother. We changed our minds on a property after being quite involved and Ken and Simon were both very accommodating for us. My mother is delighted with her flat.
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Mike Shellard is a legend. He ...
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5 Star Review
Michael
By : 'alex'
Services : Sales( As a Buyer )
Sold price : £338000
Would you recommend ? : Yes
Postcode : GU2
16 Dec 2016
People found this helpful0
Mike Shellard is a legend. He kept my seller happy for 5 months while solicitors were dithering. Without Mike I am sure our deal would have collapsed. A highly recommended and experienced estate agent for... Read Full Review
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alex brockman said about Gascoigne Pees
Services : Sales( As a Buyer )Date: 16th Dec 2016
Mike Shellard is a legend. He kept my seller happy for 5 months while solicitors were dithering. Without Mike I am sure our deal would have collapsed. A highly recommended and experienced estate agent for sure.
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kept me informed when there ...
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4 Star Review
Michael
By : 'David'
Services : Sales( As a Vendor )
Sold price : £338000
Would you recommend ? : Yes
Postcode : GU2
15 Dec 2016
People found this helpful0
kept me informed when there were developments. worked hard on my behalf to get the transaction moving found me a buyer very... Read Full Review
Comments on Agent Fees
fees don't need to be quite this high as many online challengers are proving.
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David said about Gascoigne Pees
Services : Sales( As a Vendor )Date: 15th Dec 2016
kept me informed when there were developments. worked hard on my behalf to get the transaction moving found me a buyer very quickly.
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Yure kept in touch all the ...
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5 Star Review
By : 'Sam'
Services : Sales( As a Buyer )
Sold price : £350000
Would you recommend ? : Yes
Postcode : KT2
9 Dec 2016
People found this helpful0
Yure kept in touch all the way and arranged few viewing for me to see the property and always communicated in the right... Read Full Review
Comments on Agent Fees
very good
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Sam said about Gascoigne Pees
Services : Sales( As a Buyer )Date: 9th Dec 2016
Yure kept in touch all the way and arranged few viewing for me to see the property and always communicated in the right manners
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Yure was polite and patient ...
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5 Star Review
By : 'landrews'
Services : Sales( As a Vendor )
Sold price : £765000
Would you recommend ? : Yes
Postcode : KT1
4 Dec 2016
People found this helpful0
Yure was polite and patient throughout the whole process, which at times was stressful to say the least. We nearly lost our buyers when there was a problem in the chain but Yure persevered and we managed to complete before... Read Full Review
Comments on Agent Fees
Fair to good.
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landrews said about Gascoigne Pees
Services : Sales( As a Vendor )Date: 4th Dec 2016
Yure was polite and patient throughout the whole process, which at times was stressful to say the least. We nearly lost our buyers when there was a problem in the chain but Yure persevered and we managed to complete before Christmas.
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