Stags
Plymouth, PL6
4.3/5, 22 reviews
82% recommended
79% sales valuation accuracy
88% sales fee satisfaction

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“Disappointing...”

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Apr 23,2018
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By: 'Deepest'
Apr 23,2018
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After much research and deliberation we carefully selected Stags to market our property. Sadly the experience fell short of our expectations.

After Stags had inspected our property and deemed it suitable as the type of property they would be willing to market, Stags informed us that their fee was absolutely non negotiable.
We agreed to continue, but in hindsight wished we hadn't.

Stags were unable to accompany the majority of our viewing, even with a weeks notice at a notorious quiet time of year.

Towards the end of proceedings, Stags failed to pass on vital communication with our buyer which resulted in the buyer coming to us directly for information on the progress of the sale.

We were starting to wonder what we were paying Stags to do as we seemed to be doing all the work ourselves.

Our advice would be- select an alternative estate agent who have the courtesy and time to concentrate on your property rather than making you feel like an inconvenience.

We can only hope that this review will save some poor souls from the same anguish and frustration that we endured.
Comment on agent fees
Higher than other agents
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By: Deepest Devon
Apr 24, 2018
Thank you David for your prompt response.
As you correctly stated, Stags were unable to attend two of our viewing...two out of a total of THREE viewings we may add.

We can only hope that Stags have acted on advice issued to them by The Ombudsman Services: Property, to prevent others experiencing a service that falls below expectations.
By: David Lewis
Apr 24, 2018
Thank you very much for your review and for taking the time to let us know your thoughts.
I have looked back over our detailed notes taken during the process of selling your property. These extend to 23 pages long and I have counted 104 phone calls and 18 emails that Stags undertook in the process of seeing your sale successfully through from marketing to completion in the space of nine months.
Selling a property can be a stressful process, especially where issues are uncovered during surveys. We are sorry that you found this to be the case with your property.
We were unable to attend two of your viewings as they were requested for a Saturday morning, which is our most busy time. We always offer the option to rearrange a viewing so that someone from Stags can attend. Alternatively we give the vendor the option to accompany the viewing themselves, which is what you opted to do.
As you know, we have discussed your issues with our service in person with you, in accordance with the Stags Complaints Procedure and the situation has been dealt with at partnership level by the management of Stags. We hope that now you have found a new home and sold your property through Stags things will settle down for you and be less stressful going forward.

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Latest Reviews

View all Reviews 22
17th Jul 2024
reviewed by 'Jason'
“We purchased a property through stags and the service and treatment i received was second to none, the service and ......”
19th Feb 2024
reviewed by 'Angus'
“They were great to deal with. Nikki and Lynn really worked hard to make sure we got the deal we ......”
25th Jan 2024
reviewed by 'Elaine'
“Both Nikki and Lynn were efficient, friendly and professional when we sold our house. It wasn't an easy sale with ......”
24th Jan 2024
reviewed by 'Mark West'
“Nikki Phillips from Stags was really helpful in helping us navigate our way through the purchase of our new home. ......”
22nd Nov 2023
reviewed by 'no name to show please'
“Nichola Phillips was amazingly helpful and efficent in arranging the sale of my property in Cornwall...”
21st Nov 2023
reviewed by 'Andy'
“The Staggs Plymouth office was so efficient and friendly in particular Nikki and Lynn who were super helpful through the ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Stags
Plym House, 3 Longbridge Road
Plymouth
Devon
PL6 8LT
01752 223933

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 79% 88% £150,000 £5,650,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 10 3 7 0 1 1
Areas covered
  • PL4
  • Plymouth City
  • East Cornwall
  • Dartmoor
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Excellent Service...”

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Jul 17,2024
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Nichola
By: 'Jason'
Jul 17,2024
0 people found
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We purchased a property through stags and the service and treatment i received was second to none, the service and communication i received from Nikki was outstanding it was as though i sold my own property with them. Nikki was always on hand to answer ...
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“They were great to deal with. Nikki and Lynn ......”

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Feb 19,2024
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Nichola
By: 'Angus'
Feb 19,2024
0 people found
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They were great to deal with. Nikki and Lynn really worked hard to make sure we got the deal we wanted and kept us updated the whole way through the process. Would highly recommend!...
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“Helped get a difficult sale through...”

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Jan 25,2024
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Lynn
By: 'Elaine'
Jan 25,2024
0 people found
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Both Nikki and Lynn were efficient, friendly and professional when we sold our house. It wasn't an easy sale with lots of problems that they helped us navigate. I highly recommend them....
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“Nikki Phillips from Stags was really helpful ......”

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Jan 24,2024
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Nichola
By: 'Mark West'
Jan 24,2024
0 people found
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Nikki Phillips from Stags was really helpful in helping us navigate our way through the purchase of our new home. Nikki was always prompt with contact and I would recommend using Nikki and Stags if you want to sell your home....
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“Nichola Phillips was amazingly helpful and e......”

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Nov 22,2023
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Nichola
By: 'no name to show please'
Nov 22,2023
0 people found
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Nichola Phillips was amazingly helpful and efficent in arranging the sale of my property in Cornwall...
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“The Staggs Plymouth office was so efficient a......”

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Nov 21,2023
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Lynn
By: 'Andy'
Nov 21,2023
0 people found
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The Staggs Plymouth office was so efficient and friendly in particular Nikki and Lynn who were super helpful through the process....
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“Many thanks to Nikki and Lynn for their advic......”

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Feb 21,2022
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Lynn
By: 'MR RUSSELL J GALE'
Feb 21,2022
0 people found
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Many thanks to Nikki and Lynn for their advice and encouragement throughout the sale process (Gary was brilliant on the marathon open house weekend) We thoroughly recommend them...
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“The Stags name comes with an expectation of q......”

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Feb 14,2022
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Nichola
By: 'Symon'
Feb 14,2022
0 people found
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The Stags name comes with an expectation of quality and they did not disappoint. Nikki and her team were excellent throughout and above all, they were interested and enthusiastic. It's good to know that when selling a home, you feel confident, after all, it's a ...
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“Nicky, Natalia and Lynne at Stags Plymouth ma......”

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Nov 01,2021
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Natalyia
By: 'Erica'
Nov 01,2021
0 people found
this helpful
Nicky, Natalia and Lynne at Stags Plymouth marketed our mothers' property efficiently and professionally, optimising on the price and with a buyer that completed within 8 weeks of viewing. They chased up every stage of the process on both sides with relentless vigour. The whole team ...
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“Kellybray over priced...”

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Sep 23,2021
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By: 'Bob'
Sep 23,2021
0 people found
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If you see a property on with stags its probably a good 80-100 grand over priced they do this just to get vendors in my opinion...
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“Natalia and her team looked after our sale pe......”

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Aug 25,2021
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Natalyia
By: 'Assen9'
Aug 25,2021
0 people found
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Natalia and her team looked after our sale perfectly. I didn't want to use them as they were more expensive, but my Brother talked me round. Very glad he did. Any queries ( valid, or not ) were sorted out quickly and we were kept up to ...
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“We sold with stags which is great. It took ov......”

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Aug 25,2021
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By: 'Claire McMahon'
Aug 25,2021
0 people found
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We sold with stags which is great. It took over a year though primarily because the agent seriously over priced. The agent was let go, but we were not told. Service did get better but we dropped 200k in painful stages, never should have been ...
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“Absolutely perfect. Nothing was too much trou......”

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Aug 02,2021
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Nichola
By: 'John & Deb Smith'
Aug 02,2021
0 people found
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Absolutely perfect. Nothing was too much trouble for them. Always kept us well informed throughout the marketing and the sale process....
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“Certainly the best estate agents I've used ov......”

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Jul 29,2021
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Nichola
By: 'Rob'
Jul 29,2021
0 people found
this helpful
Certainly the best estate agents I've used over the last 40 years. Staff were honest. They were realistic. They worked very hard during a pretty complex set of deals. They listened and responded to suggestions. They were always polite, courteous, good humoured, appropriately optimistic. I got ...
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“Faith Restored!...”

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Jul 29,2021
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Natalyia
By: 'Darren and Hayley'
Jul 29,2021
0 people found
this helpful
Having got to the point of exchange only to be left down on 4 houses in 2 years we were debating whether to carry on with the house move journey! When then decided to view a house with Stags and found the whole process so much better, ...
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“Excellent team...”

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Mar 13,2021
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Nichola
By: 'Rory'
Mar 13,2021
1 people found
this helpful
The service Nikki and her team provided was excellent. We had a number of issues to resolve, which at the time seemed serious, but were dealt with calmly and professionally. There was excellent communication between us and the vendors and despite some delays (on our ...
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“From the first meeting I was very impressed a......”

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Feb 04,2021
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Natalyia
By: 'Jo'
Feb 04,2021
1 people found
this helpful
From the first meeting I was very impressed at the professional way Nicki presented herself. The house sold very quickly, but it took quite a long time to get from sold to completion, probably due mainly the current restrictions. However Nicki was professional, tireless and ...
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“Brilliant experience buying a property in Pol......”

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Jan 13,2021
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Simon
By: 'Geoff'
Jan 13,2021
1 people found
this helpful
Brilliant experience buying a property in Polruan, Cornwall at the end of last year. Simon Cooper of Stags in Plymouth was extremely professional and patient with what was an unusually complex sale due to difficulties with title over the land and multiple other issues. If ...
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“We were both vendor and purchaser of properti......”

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Aug 11,2020
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By: 'Wesley'
Aug 11,2020
1 people found
this helpful
We were both vendor and purchaser of properties through Stags Plymouth team. The team were professional and helpful throughout. I would not hesitate to recommend Stags....
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“Well our Stags Plymouth experience was better......”

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Jun 26,2020
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By: 'Kenneth'
Jun 26,2020
2 people found
this helpful
Well our Stags Plymouth experience was better than those previously noted here. A property with challenges in South East Cornwall was the task. There were a few staff changes to contend with and then Covid19 and furloughing but the current team were very good and ...
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“Left feeling misled with no sales progression...”

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Mar 28,2019
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By: 'CCkew'
Mar 28,2019
0 people found
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No sales follow up was undertaken by the agents.We felt the Sales particulars were misleading and in fact the vendors also misled us with regard to failed pre planning advice which they also failed to inform the surveyor of. All in all very poor ...
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N/a
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“Disappointing...”

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Apr 23,2018
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By: 'Deepest'
Apr 23,2018
0 people found
this helpful
After much research and deliberation we carefully selected Stags to market our property. Sadly the experience fell short of our expectations. After Stags had inspected our property and deemed it suitable as the type of property they would be willing to market, Stags informed us ...
read full review
Comment on agent fees
Higher than other agents
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Deepest Devon
Apr 24, 2018
View all comments (2)
Thank you David for your prompt response. As you correctly stated, Stags were unable to attend two of our viewing...two out of a total of THREE viewings we may add. We can only hope that Stags have acted on advice issued to them by The Ombudsman Services: Property, to prevent others experiencing a service that falls below expectations. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:24 AM 29/04/2019 by allAgents

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