0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Feb 28,2018
Feb 28,2018
5
people found
this helpful
this helpful
JLL made what should have been a blissful first year living together in a nice apartment in Manchester, one which was quite the opposite. This is solely due to the incompetence, idiocracy and pure laziness of the staff who work for them.
On our first day of moving in to the apartment we were surprised at the condition that various items had been left in. The mattress in the spare room was heavily stained, the mattress in the main bedroom was worn, the cabinet in the bathroom was also heavily stained, and there was a broken chair in the living room. We didn't complain about any of these things as we did not want to cause any trouble, and instead, put up with the issues mentioned. However, in retrospect, as our rent payment cost us a hefty £1,150 pcm we should have made every effort to make sure these issues were sorted.
The first main issue came when I received a variable energy bill in my name some months after moving in. As my partner had set up a joint energy account in both of our names, at a fixed rate, we found it strange that the bill was solely in my name and was £40.00 more than the fixed rate we had agreed. We immediately contacted the energy provider who sourced out an email from JLL. The email had been sent from one of JLL's staff members, and informed the energy provider that I wished for an account to be set up in my name for the property we had moved in to. As a result, we had two ongoing energy accounts at the property in question. The request from JLL to the energy provider had been done without any such request or consent from myself. Despite obtaining proof of the email, JLL would not, and have not to this date, admitted their involvement in setting up the account, resulting in a large unpaid bill in my name. As we cannot afford to take legal proceedings at this stage we have had to settle for paying this bill off.
However, this was only the first of many problems. After a month or so of living in the property the bulb in the bedroom went. As this was a specialized bulb which we were unable to buy from the general supermarket, we contacted JLL in the hope that they would use their initiative (and the substantial fee of money we were paying on a monthly basis) to come and fix it. I'm sure you know how the story goes...but, up to the date we moved out, the bulb was never fixed. This was despite various attempts to contact JLL and set a date for a contractor to come out and fix it. Instead, we had to buy two lamps, and use these as our lighting sources in the bedroom.
This was similar for the bathroom light. Again, this was a specialized bulb which we were unable to fix ourselves. We repeatedly contacted the Manchester office, via phone and email, in an attempt to get someone out to fix it. Once again, this was to no avail, and we had to settle for buying a temporary battery-run lantern and showering in darkness until the day we moved out.
I am honestly shocked that this so-called 'company' are able to treat and neglect the tenants as they do. When the landlord came to look around our property she was equally appalled at the fact that the lights had not been fixed, particularly as she had paid them to hire a contractor to come and fix the issue.
I am absolutely appalled at the sheer incompetence of JLL and its staff. From collecting our keys to handing our keys back in they have lacked integrity and competence. They have caused us nothing but stress over the past year, and have in no way, shape or form, fulfilled their role as a letting agent. I can only wish that we had read these reviews before letting the property, as they would have definitely swayed our decision to choose to rent the property.
I advise any tenant or landlord to avoid JLL at all costs.
On our first day of moving in to the apartment we were surprised at the condition that various items had been left in. The mattress in the spare room was heavily stained, the mattress in the main bedroom was worn, the cabinet in the bathroom was also heavily stained, and there was a broken chair in the living room. We didn't complain about any of these things as we did not want to cause any trouble, and instead, put up with the issues mentioned. However, in retrospect, as our rent payment cost us a hefty £1,150 pcm we should have made every effort to make sure these issues were sorted.
The first main issue came when I received a variable energy bill in my name some months after moving in. As my partner had set up a joint energy account in both of our names, at a fixed rate, we found it strange that the bill was solely in my name and was £40.00 more than the fixed rate we had agreed. We immediately contacted the energy provider who sourced out an email from JLL. The email had been sent from one of JLL's staff members, and informed the energy provider that I wished for an account to be set up in my name for the property we had moved in to. As a result, we had two ongoing energy accounts at the property in question. The request from JLL to the energy provider had been done without any such request or consent from myself. Despite obtaining proof of the email, JLL would not, and have not to this date, admitted their involvement in setting up the account, resulting in a large unpaid bill in my name. As we cannot afford to take legal proceedings at this stage we have had to settle for paying this bill off.
However, this was only the first of many problems. After a month or so of living in the property the bulb in the bedroom went. As this was a specialized bulb which we were unable to buy from the general supermarket, we contacted JLL in the hope that they would use their initiative (and the substantial fee of money we were paying on a monthly basis) to come and fix it. I'm sure you know how the story goes...but, up to the date we moved out, the bulb was never fixed. This was despite various attempts to contact JLL and set a date for a contractor to come out and fix it. Instead, we had to buy two lamps, and use these as our lighting sources in the bedroom.
This was similar for the bathroom light. Again, this was a specialized bulb which we were unable to fix ourselves. We repeatedly contacted the Manchester office, via phone and email, in an attempt to get someone out to fix it. Once again, this was to no avail, and we had to settle for buying a temporary battery-run lantern and showering in darkness until the day we moved out.
I am honestly shocked that this so-called 'company' are able to treat and neglect the tenants as they do. When the landlord came to look around our property she was equally appalled at the fact that the lights had not been fixed, particularly as she had paid them to hire a contractor to come and fix the issue.
I am absolutely appalled at the sheer incompetence of JLL and its staff. From collecting our keys to handing our keys back in they have lacked integrity and competence. They have caused us nothing but stress over the past year, and have in no way, shape or form, fulfilled their role as a letting agent. I can only wish that we had read these reviews before letting the property, as they would have definitely swayed our decision to choose to rent the property.
I advise any tenant or landlord to avoid JLL at all costs.
Was this helpful?
Yes
Yes
Apr 30, 2018
If you think that's bad, you should see how badly jll treats its staff here in the Norwich office! Crooked business is what jll is!
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Mar 2021
reviewed by 'Erika'
28th May 2020
reviewed by 'Paul'
27th Apr 2020
reviewed by 'David'
14th Feb 2020
reviewed by 'Wong'
28th Feb 2018
reviewed by 'Rachel'
Opening Hours
Address
Jones Lang Lasalle
257 Deansgate
Manchester
Greater Manchester
M3 4AW
0161 238 7400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 67% | £650 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 16,2021
Mar 16,2021
0
people found
this helpful
this helpful
My partner and I have an apartment through this agency. We can't complain. Great and fast negotiations, all help, everything was well explained to us and they are very willing. We are very satisfied. Thanks again....
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2020
May 28,2020
0
people found
this helpful
this helpful
Been with JLL (Manchester) for 5 years now. Most of the time things are fine and they are easy to communicate with and all issues I have ever had have been resolved promptly which is all I can ask really. During the lock down they have ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 27,2020
Apr 27,2020
0
people found
this helpful
this helpful
JLL still helped to secure a tenant even the City is locked down. It is a great job! Thanks JLL thanks Faye!!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2020
Feb 14,2020
0
people found
this helpful
this helpful
the service provided by JLL is fit for my need and as a landlord I am quite happy that my tenant contract is unbroken during the past 3 years....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 28,2018
Feb 28,2018
5
people found
this helpful
this helpful
JLL made what should have been a blissful first year living together in a nice apartment in Manchester, one which was quite the opposite. This is solely due to the incompetence, idiocracy and pure laziness of the staff who work for them.
On our first ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30, 2018
View all comments
(1)
If you think that's bad, you should see how badly jll treats its staff here in the Norwich office! Crooked business is what jll is! ...
Oct 08,2015
Oct 08,2015
2
people found
this helpful
this helpful
I can honestly say I have never come across a bunch of more unprofessional, incompetent and down right infuriating staff as those I encountered when dealing with JLL for my recent tenancy arrangement. We have been plagued with issues from day one when we agreed ...
read full review
read full review
What agent could do to change your mind?
JLL really need to work on how their staff treat their customers and their customers' issues. When they are getting money from you, they are great, as soon as you have paid, you will be ignored. No company is THAT busy that they cannot acknowledge tenants' emails. Its bad management, bad hiring principles and giving the company a terrible reputation. It really needs working on as I wish to remain in my current property yet I wouldn't stay due to the letting agentsAttached Filesnbsp;
Comment on agent fees
We were charged money for an administrative process that was not necessary and getting the money refunded was a task in itself.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
