0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Oct 08,2015
Oct 08,2015
2
people found
this helpful
this helpful
I can honestly say I have never come across a bunch of more unprofessional, incompetent and down right infuriating staff as those I encountered when dealing with JLL for my recent tenancy arrangement. We have been plagued with issues from day one when we agreed to rent a property through JLL's Manchester branch.
Our contract was wrong, we were wrongly charged a £50 admin fee for a guarantor we didn't need, our property was not ready when we checked in, we were missing keys, we were given the wrong date to set up standing orders for rent then accused of withholding money despite my attempts to make the situation clear.
Generally getting hold of someone at the branch to try and discuss the issues is like getting blood from a stone, unless they want money from you in which case they are super efficient. In less than 2 months we have had so many issues and the only way to get them sorted is to CC in Lee Hill, the branch director, in order to get someone to give someone else a boot up the arse and stop ignoring emails from tenants.
I'm not sure whether we had a particularly bad experience that is not the norm however, looking at reviews on here, I feel like bad service is the rule, not the exception. For a company with a relatively good reputation in the business, I feel they really need to look into their staff training practices and maybe even their staff hiring practices as the team here are letting down the company by being less than jobsworths.
Our contract was wrong, we were wrongly charged a £50 admin fee for a guarantor we didn't need, our property was not ready when we checked in, we were missing keys, we were given the wrong date to set up standing orders for rent then accused of withholding money despite my attempts to make the situation clear.
Generally getting hold of someone at the branch to try and discuss the issues is like getting blood from a stone, unless they want money from you in which case they are super efficient. In less than 2 months we have had so many issues and the only way to get them sorted is to CC in Lee Hill, the branch director, in order to get someone to give someone else a boot up the arse and stop ignoring emails from tenants.
I'm not sure whether we had a particularly bad experience that is not the norm however, looking at reviews on here, I feel like bad service is the rule, not the exception. For a company with a relatively good reputation in the business, I feel they really need to look into their staff training practices and maybe even their staff hiring practices as the team here are letting down the company by being less than jobsworths.
What agent could do to change your mind?
JLL really need to work on how their staff treat their customers and their customers' issues. When they are getting money from you, they are great, as soon as you have paid, you will be ignored. No company is THAT busy that they cannot acknowledge tenants' emails. Its bad management, bad hiring principles and giving the company a terrible reputation. It really needs working on as I wish to remain in my current property yet I wouldn't stay due to the letting agentsAttached Filesnbsp;
Comment on agent fees
We were charged money for an administrative process that was not necessary and getting the money refunded was a task in itself.
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Latest Reviews
16th Mar 2021
reviewed by 'Erika'
28th May 2020
reviewed by 'Paul'
27th Apr 2020
reviewed by 'David'
14th Feb 2020
reviewed by 'Wong'
28th Feb 2018
reviewed by 'Rachel'
Opening Hours
Address
Jones Lang Lasalle
257 Deansgate
Manchester
Greater Manchester
M3 4AW
0161 238 7400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 67% | £650 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 16,2021
Mar 16,2021
0
people found
this helpful
this helpful
My partner and I have an apartment through this agency. We can't complain. Great and fast negotiations, all help, everything was well explained to us and they are very willing. We are very satisfied. Thanks again....
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May 28,2020
May 28,2020
0
people found
this helpful
this helpful
Been with JLL (Manchester) for 5 years now. Most of the time things are fine and they are easy to communicate with and all issues I have ever had have been resolved promptly which is all I can ask really. During the lock down they have ...
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Apr 27,2020
Apr 27,2020
0
people found
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this helpful
JLL still helped to secure a tenant even the City is locked down. It is a great job! Thanks JLL thanks Faye!!...
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Feb 14,2020
Feb 14,2020
0
people found
this helpful
this helpful
the service provided by JLL is fit for my need and as a landlord I am quite happy that my tenant contract is unbroken during the past 3 years....
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Feb 28,2018
Feb 28,2018
5
people found
this helpful
this helpful
JLL made what should have been a blissful first year living together in a nice apartment in Manchester, one which was quite the opposite. This is solely due to the incompetence, idiocracy and pure laziness of the staff who work for them.
On our first ...
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Apr 30, 2018
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(1)
If you think that's bad, you should see how badly jll treats its staff here in the Norwich office! Crooked business is what jll is! ...
Oct 08,2015
Oct 08,2015
2
people found
this helpful
this helpful
I can honestly say I have never come across a bunch of more unprofessional, incompetent and down right infuriating staff as those I encountered when dealing with JLL for my recent tenancy arrangement. We have been plagued with issues from day one when we agreed ...
read full review
read full review
What agent could do to change your mind?
JLL really need to work on how their staff treat their customers and their customers' issues. When they are getting money from you, they are great, as soon as you have paid, you will be ignored. No company is THAT busy that they cannot acknowledge tenants' emails. Its bad management, bad hiring principles and giving the company a terrible reputation. It really needs working on as I wish to remain in my current property yet I wouldn't stay due to the letting agentsAttached Filesnbsp;
Comment on agent fees
We were charged money for an administrative process that was not necessary and getting the money refunded was a task in itself.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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