Head Office, Rugby, CV21
4.8/5, 542 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 542
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
19th Jul 2024
reviewed by 'Michael Percival'
“This was the second house sold by Alex, very good service, he understands the market. Actively tries to sell your ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 112 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Images & Videos
The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold SN4 8DA, SN4

“Ian was professional and supportive throughout and post sale. He ......”

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Apr 20,2016
Minithumbup
By: 'Ian'
Apr 20,2016
1 people found
this helpful
Ian was professional and supportive throughout and post sale. He kept the momentum live by continual updates and contact and kept me informed every step of the way, particularly through the tricky times whereby the potential buyers were anxious & nervous about prolonged timescales. The traction ...
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Comment on agent fees
Good deal negotiated
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Was this helpful? Yes

“Kane was very accommodating when viewing the property (Skype and ......”

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Apr 14,2016
Minithumbup
By: 'housebuyer'
Apr 14,2016
2 people found
this helpful
Kane was very accommodating when viewing the property (Skype and Sunday viewings - at Christmas!) and professional and honest throughout the whole process. Kerry was always at the end of the phone or email seemingly all hours and very helpful. She was great at chasing ...
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Comment on agent fees
N/A
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“We had to sell our property under great time constraints, ......”

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Apr 14,2016
Minithumbup
By: 'MattF'
Apr 14,2016
1 people found
this helpful
We had to sell our property under great time constraints, which under normal circumstances would be stressful. However both Kerry and Toni were able to assist us and ensure that this wasn't the case at all. Starting from the sale all the way through to ...
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Comment on agent fees
The Fees were discussed and a most sensible agreement was reached without any problems.
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“My thanks to Ian who handled the sale of my ......”

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Apr 12,2016
Minithumbup
By: 'DaveH'
Apr 12,2016
1 people found
this helpful
My thanks to Ian who handled the sale of my flat to a fellow investor with a great deal of care and respect to all parties involved. Enthusiastic and 'switched on' he kept me updated at all times, and without his management of the sale ...
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Comment on agent fees
Reasonable fees.
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Was this helpful? Yes

“Very happy to recommend Toni-Ann Bird. Completing on property sale ......”

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Apr 11,2016
Minithumbup
By: 'HG'
Apr 11,2016
1 people found
this helpful
Very happy to recommend Toni-Ann Bird. Completing on property sale today just 3 months after my first discussion with Toni. Very professional, pro-active and friendly service, tailored to our requirements. Toni did exactly what she said she would, on time (or earlier) every time, her advice ...
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Comment on agent fees
Very sensible commercial discussion on fees - I agreed to an incentive arrangement below and above standard percentage depending on ultimate sale price - win/win - good result all round.
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“I was most impressed by Ian's efficiency in following the ......”

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Apr 11,2016
Minithumbup
By: 'Happy'
Apr 11,2016
0 people found
this helpful
I was most impressed by Ian's efficiency in following the progress of my purchase. He checked everything and updated me almost daily. The best service I have had from this Estate Agency by a long way....
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Comment on agent fees
As expected
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Was this helpful? Yes

“I am very happy with this agency and very glad ......”

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Apr 07,2016
Minithumbup
By: 'Oana'
Apr 07,2016
0 people found
this helpful
I am very happy with this agency and very glad because i meet Sam Ridler,he was very helpful with us. Thank him for everything....
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Comment on agent fees
The best
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Was this helpful? Yes

“Ian dealt with our house sale for us while we ......”

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Apr 04,2016
Minithumbup
By: 'Margaret'
Apr 04,2016
0 people found
this helpful
Ian dealt with our house sale for us while we are living overseas, he did a fantastic job for us and followed everything through right to completion. Overall we felt like we had great service throughout the process. Thanks Ian....
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“I have been a customer of Newman Residential Letting for ......”

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Apr 04,2016
Minithumbup
By: 'Jason'
Apr 04,2016
0 people found
this helpful
I have been a customer of Newman Residential Letting for a number of years and always find them friendly and easy to deal with....
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Comment on agent fees
Fair
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“Ian diligently kept me informed throughout the sale process and ......”

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Apr 04,2016
Minithumbup
By: 'Rugby'
Apr 04,2016
0 people found
this helpful
Ian diligently kept me informed throughout the sale process and proactively sought to iron out any issues before they occurred. I was very impressed with his management of my sale from start to finish....
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Comment on agent fees
value for money
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“Thank you for all your help with what turned out ......”

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Mar 29,2016
Minithumbup
By: 'Trina'
Mar 29,2016
0 people found
this helpful
Thank you for all your help with what turned out to be quite a longwinded traumatic sale. Everything was dealt with professionally, quickly and always cheerfully!...
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Comment on agent fees
Average
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Was this helpful? Yes

“Kane showed me the house, I only looked at it ......”

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Mar 25,2016
Minithumbup
By: 'BZD'
Mar 25,2016
1 people found
this helpful
Kane showed me the house, I only looked at it for about 10 minutes before I wanted to buy it but he encouraged me to take another 5 to look around which was a good idea. I called my financial advisor from the car and I put ...
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Comment on agent fees
I was buying.
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Was this helpful? Yes

“Great service, very efficient when dealing with all matters of ......”

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Mar 24,2016
Minithumbup
By: 'Melanie'
Mar 24,2016
0 people found
this helpful
Great service, very efficient when dealing with all matters of my house sale. I would recommend both Ian and Newmans to anyone....
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“Couldnt of dealt with a more helpful bloke ... your a ......”

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Mar 23,2016
Minithumbup
By: 'Laura'
Mar 23,2016
0 people found
this helpful
Couldnt of dealt with a more helpful bloke ... your a diamond Ian and I mean that !!! Really went out of your way more than once to help .. ver satisfied I thank you :-)...
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Comment on agent fees
You get what you pay for .. and I got more than I paid for thankyou again x
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“A big thank you Ian for all the hard work ......”

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Mar 16,2016
Minithumbup
By: 'Bryan'
Mar 16,2016
0 people found
this helpful
A big thank you Ian for all the hard work you did to make what was a difficult sale, go though as smoothly as possible. I have know Ian for a long time and he always works extra hard for his clients and his communication ...
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Comment on agent fees
Good
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Was this helpful? Yes

“Very professional would definitely use Newman's again for both rent ......”

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Mar 09,2016
Minithumbup
By: 'Jason'
Mar 09,2016
0 people found
this helpful
Very professional would definitely use Newman's again for both rent to one of the best around and a very good price to...
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Comment on agent fees
Good
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Was this helpful? Yes

“I would like to say big thank you for cooperation ......”

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Mar 04,2016
Minithumbup
By: 'Radoslaw'
Mar 04,2016
0 people found
this helpful
I would like to say big thank you for cooperation with great team always happy to help and fight about my interest. Thank you very well great job....
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Comment on agent fees
people you can trust caters to your interests fully professional service
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“I got a very professional service from Ian smith he ......”

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Mar 03,2016
Minithumbup
By: 'Abid'
Mar 03,2016
0 people found
this helpful
I got a very professional service from Ian smith he valued the house spot on and I had a offer on the house on the first day the house was on the market the whole process was very professional...
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Comment on agent fees
Good
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Was this helpful? Yes

“Sam has handled our move to Rugby in a very ......”

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Feb 29,2016
Minithumbup
By: 'Richard'
Feb 29,2016
0 people found
this helpful
Sam has handled our move to Rugby in a very professional manner ensuring that we were kept informed of any changes and or requirements throughout the process. Sam has a good friendly but professional approach to his clients and is very clear up front about ...
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Comment on agent fees
Average
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Was this helpful? Yes

“Sam is good agent, was helpful, easy to communicate, only ......”

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Feb 29,2016
Minithumbup
By: 'Keeley'
Feb 29,2016
0 people found
this helpful
Sam is good agent, was helpful, easy to communicate, only the problem couldn't contact him after Christmas until about 7 - 8 January. Keeley is helping to contact landlord and sorting problems with property,communication is good, but problems not solved quick (for ex. installed new carpets ...
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“I took my property off the market whilst I gave ......”

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Feb 29,2016
Minithumbup
By: 'Rental'
Feb 29,2016
0 people found
this helpful
I took my property off the market whilst I gave it a major overhaul after twelve years of renting. The work took ten weeks. During this time Keeley was supportive and patient and at all times pleasant to deal with. When the work was completed ...
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Comment on agent fees
Nobody likes fees, but the service is good and cost effective. Within two weeks of completing the renovations the property is back earning money.
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Was this helpful? Yes

“I cannot thank Ian enough, the house sale followed a ......”

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Feb 06,2016
Minithumbup
By: 'Beth'
Feb 06,2016
0 people found
this helpful
I cannot thank Ian enough, the house sale followed a particularly difficult marriage breakdown and Ian went above and beyond to ensure things were done a quickly and as easy as possible, often acting as a go between....
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Comment on agent fees
This is my first experience of selling a house but I was very pleased
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Was this helpful? Yes

“Ian was brilliant! We recently purchased a house which had ......”

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Feb 04,2016
Minithumbup
By: 'Cadi'
Feb 04,2016
0 people found
this helpful
Ian was brilliant! We recently purchased a house which had a few complications and multiple delays in the purchasing process, Ian kept us informed constantly throughout the process and went out of his way to chase solicitors and sellers. He made the whole situation easier ...
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“Absolutely disgusting the way we have been treated by Keeley, ......”

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Jan 26,2016
Minithumbdown
By: 'Harris'
Jan 26,2016
1 people found
this helpful
Absolutely disgusting the way we have been treated by Keeley, we moved in January 2015 and since March we have had no usable toilets, bath or shower due to a septic tank problem that has not been rectified despite numerous complaints. Local council environmental health involved ...
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Was this helpful? Yes
By: Carly Scott
Jan 27, 2016
View all comments (1)
Dear Mr & Mrs Harris I am disappointed that you have responded in such a way particularly as the nature of your complaint is not as straightforward as you state. Given the nature of your grievance, for which I sincerely apologise, I feel it is only fair to justify our position in this matter without going into a lengthy response. The issues you have raised have been dealt with which hasn't been easy given you have not always permitted access to contractors. The property operates on a septic ...

“Sam is fantastic at his job I was looking for ......”

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Jan 22,2016
Minithumbup
By: 'ben'
Jan 22,2016
0 people found
this helpful
Sam is fantastic at his job I was looking for a house or flat to rent for some time he kept me up to date with everything that came on the market was always on time for viewings...
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Comment on agent fees
highly recommend and very professional
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“Easy to give a strong recommendation for Sam.100% Professional, courteous, ......”

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Jan 22,2016
Minithumbup
By: 'Paul'
Jan 22,2016
0 people found
this helpful
Easy to give a strong recommendation for Sam. 100% Professional, courteous, always on time. Sam can also add great value for first time landlords, guiding them through the legal issues, tax matters, insurance suggestions, etc. Very knowledgeable in his chosen field....
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Comment on agent fees
OK
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“Kane is a brilliant estate agent with a genuine enthusiasm ......”

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Jan 15,2016
Minithumbup
By: 'KirstieW'
Jan 15,2016
1 people found
this helpful
Kane is a brilliant estate agent with a genuine enthusiasm for selling property. He is always available to help vendors, day and night and will do everything within his power to get the property in front of the right potential buyer. He's also very handy ...
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Comment on agent fees
Competitive fee, Well worth the money.
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“Very pleased with the efficiency and dedication of Kane. The ......”

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Jan 14,2016
Minithumbup
By: 'Amy'
Jan 14,2016
1 people found
this helpful
Very pleased with the efficiency and dedication of Kane. The negotiation of the sale of my property was done on a Saturday evening while he was Christmas shopping....
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Comment on agent fees
Resonable
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“Kane was quick to make contact once I had enquired ......”

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Jan 14,2016
Minithumbup
By: 'Buyers'
Jan 14,2016
1 people found
this helpful
Kane was quick to make contact once I had enquired about the property. We live 150 miles away so Kane agreed to do a Skype viewing the next day. We liked the place so Kane then agreed to do an actual viewing the next day, a ...
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Comment on agent fees
Buying - no fees!
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“It is so important at such a stressful time to ......”

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Dec 28,2015
Minithumbup
By: 'Francesca'
Dec 28,2015
0 people found
this helpful
It is so important at such a stressful time to have good and frank communication. Ian gave us just that. He was always polite, punctual and kept up communication at all times. He went beyond the call of duty when our seller had a problem ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts, Rugby CV21 2PE



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Branch - Head Office, Rugby, CV21

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