Head Office, Rugby, CV21
4.8/5, 542 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 542
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
19th Jul 2024
reviewed by 'Michael Percival'
“This was the second house sold by Alex, very good service, he understands the market. Actively tries to sell your ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 112 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold SN4 8DA, SN4

“Ian from day one was such a help and such ......”

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Oct 26,2016
Minithumbup
By: 'Annie'
Oct 26,2016
0 people found
this helpful
Ian from day one was such a help and such a fantastic support through us buying our first home. He went out of his way to help us along with everything and we wouldn't have been so at ease with everything if it wasn't for ...
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“From day one Ian was fantastic. A honest, very professional ......”

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Oct 26,2016
Minithumbup
By: 'ChrisC'
Oct 26,2016
1 people found
this helpful
From day one Ian was fantastic. A honest, very professional guy and a pleasure to talk too. Ian came round with Kane to take the property on and had it online 2 hours later. The buzz they created with there team led to us having 3 viewings ...
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Comment on agent fees
The agent fees were set from the beginning and were very reasonable especially due to the high level of service I received.
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“Kane was great. He sold my house on the first ......”

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Oct 07,2016
Minithumbup
By: 'Fran'
Oct 07,2016
1 people found
this helpful
Kane was great. He sold my house on the first viewing only one day after it was listed on the market. He got me a great price too. Ian dealt with the rest of my sale and was fantastic. He helped me every step of ...
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Comment on agent fees
i haggled a bit and got a good price. It was a lot of work in the end and they earned every penny getting my sale through on time.
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“Ian has recently assisted us in two property purchases. We ......”

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Oct 06,2016
Minithumbup
By: 'Gary'
Oct 06,2016
0 people found
this helpful
Ian has recently assisted us in two property purchases. We found he offered an excellent service. The second property in particular presented some challenges which Ian resolved for us. He was in regular contact with our Mortgage advisor, solicitors and ourselves so we knew exactly ...
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Comment on agent fees
As we were purchasing fees are not applicable
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Was this helpful? Yes

“Excellent professional service from Sonja Ingram in the sale of ......”

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Sep 20,2016
Minithumbup
By: 'Morag'
Sep 20,2016
0 people found
this helpful
Excellent professional service from Sonja Ingram in the sale of Uncles property which we inherited,she dealt with everything from marketing to completion,solicitors,buyers,vendors,keeping everyone in the loop, demonstrating great initiative resolving a number of unsuspected issues, and the buyers solicitors were ...
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Comment on agent fees
Every penny was well earned
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“Having dealt with a number of agents in Rugby over ......”

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Aug 31,2016
Minithumbup
By: 'Z'
Aug 31,2016
0 people found
this helpful
Having dealt with a number of agents in Rugby over the last few years to manage the letting of my properties, up until now, I rather felt I had received a second rate service. However, in my dealings with Sam I found him to be ...
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Comment on agent fees
Good
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Was this helpful? Yes

“We purchased a house through Newmans and Kerry was always ......”

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Aug 31,2016
Minithumbup
By: 'Sean'
Aug 31,2016
0 people found
this helpful
We purchased a house through Newmans and Kerry was always on hand to help with anything we needed. We could ring and ask her anything and she was always happy to help....
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“We would like to thank Kerry Giles for the great ......”

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Aug 26,2016
Minithumbup
By: 'Kim'
Aug 26,2016
0 people found
this helpful
We would like to thank Kerry Giles for the great customer service regarding the move to our new home possible. Kerry kept everyone in the chain updating and making our move as smooth as possible...Thanks very much...
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Comment on agent fees
The agents fees were well deserved as they provided an excelleng speedy service.
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Was this helpful? Yes

“Originally we had our house up with paynes and then ......”

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Aug 26,2016
Minithumbup
By: 'Mark'
Aug 26,2016
1 people found
this helpful
Originally we had our house up with paynes and then changed to Newmans in Rugby as Paynes do not have a Rugby catchment . We met Zane who talked us through Newmans and took fabulous photos and presented the house in a different way within weeks ...
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Comment on agent fees
Fair mat
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“Excellent professional service from Toni who went out of her ......”

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Aug 23,2016
Minithumbup
By: 'Sean'
Aug 23,2016
0 people found
this helpful
Excellent professional service from Toni who went out of her way in order to find us our dream home, which she did! Newmans didn't stop there, as everything else was taken care of! Big thanks to Kylee at MAB for securing the mortgage and also ...
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“Ian Smith was an absolute pleasure to work with. We ......”

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Aug 18,2016
Minithumbup
By: 'The'
Aug 18,2016
0 people found
this helpful
Ian Smith was an absolute pleasure to work with. We needed an honest agent who could guide us through the process of buying our house. He was incredibly professional and almost always available to see to anything we need to know or understand. I would ...
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Comment on agent fees
Good
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Was this helpful? Yes

“Excellent communication when an issue or problem arises. Danielle recently ......”

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Aug 10,2016
Minithumbup
By: 'Jeff'
Aug 10,2016
1 people found
this helpful
Excellent communication when an issue or problem arises. Danielle recently assisted with the refurbishment of my property whilst it was in-between tenants, and gave me every confidence during the whole process....
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Comment on agent fees
Whilst the fees are comparable to other agent's, I believe their service to be superior.
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Was this helpful? Yes

“Toni-ann managed our house purchase, she went over and beyond ......”

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Aug 03,2016
Minithumbup
By: 'rob1982'
Aug 03,2016
0 people found
this helpful
Toni-ann managed our house purchase, she went over and beyond to help us - working with both parties to arrange a full house re-wire and then at great lengths help my wife and I find a kitchen at a really competitive rate and a fitter ...
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“As a first time buyer, I wasn't really sure what ......”

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Aug 01,2016
Minithumbup
By: 'Stu'
Aug 01,2016
0 people found
this helpful
As a first time buyer, I wasn't really sure what to expect when buying my first property! Luckily for me, my agent Ian Smith at Newman Rugby was the most helpful, patient, honest and supportive agent I could ever wish to have to help me ...
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“Both agents were helpful, we had a couple of issues ......”

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Jul 26,2016
Minithumbup
By: 'Amy'
Jul 26,2016
0 people found
this helpful
Both agents were helpful, we had a couple of issues while the sale was going through. I did have to chase a couple of times after going a while without hearing anything. Very pleased with how the issues with the buyers were dealt with....
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Comment on agent fees
Seemed reasonable
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Was this helpful? Yes

“Toni-Ann Bird is amazing,friendly and knows her job so ......”

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Jul 26,2016
Minithumbup
By: 'John'
Jul 26,2016
0 people found
this helpful
Toni-Ann Bird is amazing,friendly and knows her job so well,i choose Newmans as sold before with them and i choose well,as sold in 2 weeks which was mainly due to Toni's spot on pricing and advised block viewings,which helped loads,Kerry has ...
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Comment on agent fees
worth spending money with as do a excellent job,even photo's and video they did were brilliant
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“Excellent service from Ian who kept us informed of what ......”

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Jul 25,2016
Minithumbup
By: 'JRNichols'
Jul 25,2016
0 people found
this helpful
Excellent service from Ian who kept us informed of what was happening and gave helpful feedback after each viewing. Made it clear throughout negotiations that he was working for us and we were his prime concern....
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Comment on agent fees
Good overall
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Was this helpful? Yes

“Ian was absolutely brilliant, he worked really hard to sell ......”

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Jul 22,2016
Minithumbup
By: 'Jackie'
Jul 22,2016
0 people found
this helpful
Ian was absolutely brilliant, he worked really hard to sell our property, kept us informed at all times using phone, email and face to face. This continued after the offer all the way up to completion and exchange. Can't thank Ian enough. Great....
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Comment on agent fees
I thought they were very reasonable.
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Was this helpful? Yes

“I can highly recommend Toni. She was knowledgeable, professional, and ......”

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Jul 16,2016
Minithumbup
By: 'Paul'
Jul 16,2016
0 people found
this helpful
I can highly recommend Toni. She was knowledgeable, professional, and easy to deal with. We had a good offer on the property within about a week. Her communication during the pre- contract period was also excellent and she always responded to emails and texts. One ...
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Comment on agent fees
Fair fee
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Was this helpful? Yes

“I'd been looking for a house for ages and finally ......”

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Jul 09,2016
Minithumbup
By: 'Clare'
Jul 09,2016
0 people found
this helpful
I'd been looking for a house for ages and finally found the one. From my first phone call to Newmans, Toni was so friendly and professional. The whole buying process went smoothly and Toni kept me updated on everything. I ended up selling my property ...
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Comment on agent fees
Very reasonable fees
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Was this helpful? Yes

“Mum had just been put into a care home and ......”

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Jul 04,2016
Minithumbup
By: 'Elaine'
Jul 04,2016
1 people found
this helpful
Mum had just been put into a care home and we needed to rent her house to help with costs, never having rented before Sam was very helpful and explained the process. He kept me informed and updated regarding clients which he found very quick ...
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Comment on agent fees
Fair
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Was this helpful? Yes

“This house sale would have falled over if it wasnt ......”

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Jun 29,2016
Minithumbup
By: 'VMorgan'
Jun 29,2016
1 people found
this helpful
This house sale would have falled over if it wasnt for Toni-Ann She is friendly, driven and keeps you informed at all times. I wouldnt hesitate using her services again and definatley recommend her! Thank you...
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Comment on agent fees
In line with the market place and you get a good service for the fees
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“Ian was very helpful and pleasant to deal with, and ......”

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Jun 27,2016
Minithumbup
By: 'Jamie'
Jun 27,2016
1 people found
this helpful
Ian was very helpful and pleasant to deal with, and he would ring us to keep us informed through the buying process, rather than us having to chase things up....
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“I am very happy with newmans estate agents and especially ......”

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Jun 24,2016
Minithumbup
By: 'David'
Jun 24,2016
1 people found
this helpful
I am very happy with newmans estate agents and especially Ian Smith, who was thoroughly helpful and professional throughout my house move....
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Comment on agent fees
Very competitive
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Was this helpful? Yes

“Very proactive, pleasant and refreshingly direct approach. He gave us ......”

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Jun 20,2016
Minithumbup
By: 'Jordan'
Jun 20,2016
2 people found
this helpful
Very proactive, pleasant and refreshingly direct approach. He gave us time and attention and was focused on selling and driving our sale forward. It was great to see the enthusiasm in helping us sell our property rather than sit back and wait for it to ...
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Comment on agent fees
We were happy with the fees we negotiated
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Was this helpful? Yes

“Ian was very professional and consistently helpful in all areas ......”

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Jun 14,2016
Minithumbup
By: 'Kevin'
Jun 14,2016
1 people found
this helpful
Ian was very professional and consistently helpful in all areas of the sale of my property. He got me the price I wanted and it was all wrapped up and sold in only two months....
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Comment on agent fees
Good
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Was this helpful? Yes

“We recently sold our house using Newmans, through Ian Smith. ......”

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Jun 08,2016
Minithumbup
By: 'Mrs.'
Jun 08,2016
1 people found
this helpful
We recently sold our house using Newmans, through Ian Smith. We were given a competitive rate and Ian successfully secured a buyer within four weeks. The property was beautifully presented and marketed by Ian, getting us the best possible deal. The management of the sale ...
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Comment on agent fees
Excellent and very competitive.
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“From first contact Ian was a star and ensured a ......”

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Jun 06,2016
Minithumbup
By: 'Martin'
Jun 06,2016
1 people found
this helpful
From first contact Ian was a star and ensured a succeeded sale. When obstacles appeared Ian was very effective in removing them and ensuring the sale went ahead. We would certainly ask Ian to. Work for us again....
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Comment on agent fees
Very reasonable fees.
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“With our self-build project nearing completion, we had to sell ......”

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Apr 30,2016
Minithumbup
By: 'Iain'
Apr 30,2016
1 people found
this helpful
With our self-build project nearing completion, we had to sell our existing property fairly quickly, and with the added complication of a newborn baby and me working from home we did not have time for legions of tyre-kickers to look round either. We considered an ...
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Comment on agent fees
Competitive and offering value.
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“Toni-Ann took on my property and sold it within 3 days ......”

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Apr 29,2016
Minithumbup
By: 'Mr'
Apr 29,2016
1 people found
this helpful
Toni-Ann took on my property and sold it within 3 days from it coming onto the market. She is an amazing person and I am sure that others would also say the same. She works outside office hours to give you the best customer service possible....
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Comment on agent fees
The Agents fees were good.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts, Rugby CV21 2PE



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Branch - Head Office, Rugby, CV21

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