Head Office, Rugby, CV21
4.8/5, 542 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 542
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
19th Jul 2024
reviewed by 'Michael Percival'
“This was the second house sold by Alex, very good service, he understands the market. Actively tries to sell your ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 112 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
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Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold SN4 8DA, SN4

“Deborah was so helpful and considerate,even though I never ......”

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Apr 13,2017
Minithumbup
By: 'paul'
Apr 13,2017
0 people found
this helpful
Deborah was so helpful and considerate,even though I never met her she was so lovely over the phone,very charming and good pesonnality,great to deal with her....
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“I found Beth very professional and customer oriented. All my ......”

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Apr 04,2017
Minithumbup
By: 'Anil'
Apr 04,2017
0 people found
this helpful
I found Beth very professional and customer oriented. All my enquiries and issues were dealt with by her promptly and efficiently. I was a total pleasure to deal with her. I wish her all the best....
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“Received outstanding service from Amelia 'Millie' Ruck. She guided me ......”

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Mar 27,2017
Minithumbup
By: 'Fluffy'
Mar 27,2017
0 people found
this helpful
Received outstanding service from Amelia 'Millie' Ruck. She guided me through the process of renting through Newmans Rugby and made every step to secure the same, simple, clear, and understandable. Nothing was any trouble for her and found her to be very professional, personable, and ...
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Comment on agent fees
Being a Yorkshireman I appreciate value for money, we dont mind parting with it, if it matches value of goods and services. In context to everyone else, Newmans have their rates clearly listed and you know what your paying for. Overall happy but hate paying fees!
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“We find Beth to be a knowlegeable & professional Property Manager. ......”

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Mar 20,2017
Minithumbup
By: 'Michelle'
Mar 20,2017
0 people found
this helpful
We find Beth to be a knowlegeable & professional Property Manager. We feel confident that we can contact Beth about anything and she will strive to find a solution....
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Comment on agent fees
Good
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“I found Olga a friendly and professional representative of Newmans ......”

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Mar 07,2017
Minithumbup
By: 'mike'
Mar 07,2017
0 people found
this helpful
I found Olga a friendly and professional representative of Newmans who dealt with a few issues with my rented accommodation in a positive and efficient manner....
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Comment on agent fees
Good
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“My experience of dealing with a Beth is always positive. ......”

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Mar 03,2017
Minithumbup
By: 'Sonia'
Mar 03,2017
0 people found
this helpful
My experience of dealing with a Beth is always positive. I faced a bit of a sticky situation recently and Beth stepped up for me, supported me throughout and managed to find a solution to keep everyone happy!! Always ready to help. Keep up the ...
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Comment on agent fees
Good
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Was this helpful? Yes

“I find Olga extremely competent and very responsive to tenant's ......”

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Mar 01,2017
Minithumbup
By: 'danny'
Mar 01,2017
0 people found
this helpful
I find Olga extremely competent and very responsive to tenant's needs. She has demonstrated a huge capacity to deal with these needs even at very peak times. Her communication is on point. She has my full recommendation!...
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Comment on agent fees
slightly high
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“Hello, as a tenant I found Olga to be extremely ......”

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Feb 16,2017
Minithumbdown
By: 'Rachel'
Feb 16,2017
0 people found
this helpful
Hello, as a tenant I found Olga to be extremely quick and responsive - always coming back to me straight away when I had a query which I found really professional and helpful. She was always clear with her answers so I've always knew where ...
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Comment on agent fees
I've looked at other agents fees and Newmans seem higher. Also when first letting it wasn't clear what I would have to pay and why.
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“Very professional the way he dealt with selling the house, ......”

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Feb 13,2017
Minithumbup
By: 'Corrado'
Feb 13,2017
0 people found
this helpful
Very professional the way he dealt with selling the house, sorted out issues quickly with a few hiccups we had, also quick to response to emails. Would recommend to anyone...
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Comment on agent fees
Very good
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Was this helpful? Yes

“I have found Beth to be a very diligent and ......”

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Feb 10,2017
Minithumbup
By: 'Steve&Danni'
Feb 10,2017
0 people found
this helpful
I have found Beth to be a very diligent and conscientious worker; who evidently is very knowledgeable in her profession and dedicated. Beth has assisted in reaching positive outcomes throughout strenuous circumstances, whilst making us (tenants) feel confident that there is indeed momentum and progress ...
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Comment on agent fees
N/A
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“Definitely 5 stars! We purchased a house through Newman and all ......”

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Jan 30,2017
Minithumbup
By: 'Justyna'
Jan 30,2017
1 people found
this helpful
Definitely 5 stars! We purchased a house through Newman and all agents were very friendly and helpful. Many thanks Kerry for all your hard work. It's been a pleasure dealing with you. We'd certainly recommend....
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Comment on agent fees
good
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“Toni helped us buy a property in Catthorpe. Very professional ......”

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Jan 23,2017
Minithumbup
By: 'Sam'
Jan 23,2017
0 people found
this helpful
Toni helped us buy a property in Catthorpe. Very professional gave me all the information I needed to know about the property. lt was a difficult sale as the owners were going through a divorce and could not agree and solicitors were slow, but Toni ...
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“Liberty went out of her way to provide the best ......”

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Dec 15,2016
Minithumbup
By: 'Liberty'
Dec 15,2016
0 people found
this helpful
Liberty went out of her way to provide the best possible service. Great customer service and over qualified for a apprentice...
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Comment on agent fees
Good
Comments (2) Report abuse Print review
Was this helpful? Yes
By: Clare Stone
Dec 19, 2016
View all comments (2)
Thank you for taking the time to review Newman Sales and Lettings and in particular Liberty. We are so happy that you received the quality customer service all of our clients deserve. ...

“Ian is a very professional and supportive agent. He was ......”

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Dec 12,2016
Minithumbup
By: 'CAMA'
Dec 12,2016
0 people found
this helpful
Ian is a very professional and supportive agent. He was all the time available to discuss and sort out issues. Ian was excellent in negotiating the best price for my house as he knows very well the house market. I felt confident the selling would ...
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Comment on agent fees
I believe the fees are appropriate.
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“lovely service from Liberty! She was with us every step ......”

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Dec 09,2016
Minithumbup
By: 'Tom'
Dec 09,2016
0 people found
this helpful
lovely service from Liberty! She was with us every step of the way in our rental move. very helpful, very informative!!...
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“Liberty is a lovely, chirpy girl, who made leaving our ......”

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Nov 30,2016
Minithumbup
By: 'Natalie'
Nov 30,2016
0 people found
this helpful
Liberty is a lovely, chirpy girl, who made leaving our rented house an easy process. She communicated with me every day regarding viewings and to make sure that everything had gone okay. I felt involved with everything every step of the way and felt well ...
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By: Clare Stone
Nov 30, 2016
View all comments (1)
Hi Natalie, thank you so much for for taking your time to review your experience you had at Newman Sales and Lettings, in particular our team member Liberty. We wish you all of the happiest memories in your new home. ...

“My partner and I dealt with Liberty right from the ......”

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Nov 29,2016
Minithumbup
By: 'Katie'
Nov 29,2016
0 people found
this helpful
My partner and I dealt with Liberty right from the very start! She was kind, approachable and very polite. Liberty ensured that we moved into our first rental property smoothly and easily! And we even got a lovely catch up call wishing us well in ...
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By: Clare
Nov 29, 2016
View all comments (1)
Thank you so much Katie for taking the time to review Newman Sales and Lettings and we are thrilled that you are happy with the customer service Liberty provided you with. We wish you happy memories in your new home. ...

“A first class service from start to finish! Kane adopted ......”

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Nov 29,2016
Minithumbup
By: 'Ian'
Nov 29,2016
1 people found
this helpful
A first class service from start to finish! Kane adopted a pro-active and customer-focused approach from the outset but did this in a very engaging, flexible and professional manner. He took time to understand our needs - both in terms of the sale of our ...
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Comment on agent fees
Agent's fees were very competitive and delivered value for money on our sale.
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By: Clare Stone
Nov 30, 2016
View all comments (1)
Hi Ian, thank you so much for taking the time to review your experience with Newman Sales and Lettings and the service that Kane provided you with. We wish you all the best in your new home. ...

“Both Ian and Kane have been very helpful in selling ......”

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Nov 25,2016
Minithumbup
By: 'Frank'
Nov 25,2016
1 people found
this helpful
Both Ian and Kane have been very helpful in selling our house. Both ironing out any hiccups along the way....
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By: Clare Stone
Nov 29, 2016
View all comments (1)
Thank you so much Frank for taking the time to review Ian and Kane and the service they provided for you. We wish you all the best in your new home. ...

“After renting the property there were some issues which took ......”

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Nov 24,2016
Minithumbup
By: 'Aschran'
Nov 24,2016
0 people found
this helpful
After renting the property there were some issues which took some time to be sorted out. Danny unterstood our wishes, was very friendly and helpful to sort out all the problems. Thank you....
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By: Clare Stone
Nov 29, 2016
View all comments (1)
Hi Aschran, thank you so much for reviewing Newman Sales and Lettings and Danielle in particular who looked after you. We wish you all the happiness in your new home. ...

“Professional and helpful with a smile in her voice Liberty ......”

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Nov 17,2016
Minithumbup
By: 'Keith'
Nov 17,2016
0 people found
this helpful
Professional and helpful with a smile in her voice Liberty has that great quality of getting things done. She has dealt with getting work quoted for and completed in a timely manner and a recent change of tenant went very smoothly. Impressive....
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Comment on agent fees
acceptable and competitive
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Was this helpful? Yes
By: Clare Stone
Nov 17, 2016
View all comments (1)
Hi Keith, thank you so much for taking the time to write a review about our team member Liberty. We are so glad you were impressed with the service you received. Great work Liberty. ...

“We have been working with Danielle for quite a few ......”

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Nov 17,2016
Minithumbup
By: 'Rob'
Nov 17,2016
0 people found
this helpful
We have been working with Danielle for quite a few months now. In that time several matters have arisen that I've asked her to manage. The action she's taken on our behalf has consistently been effective and timely. She also has very good communication skills ...
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Comment on agent fees
Fees are in keeping with the market average but for a better than average service
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Was this helpful? Yes
By: Clare Stone
Nov 17, 2016
View all comments (1)
Hi Rob, thank you so much for taking the time to review your experience with Newman Sales and Lettings, mainly regarding Danielle at our Rugby branch, we really appreciate feedback. Great work Danielle. ...

“Ian helped me seamlessly through my recent house purchase. He ......”

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Nov 04,2016
Minithumbup
By: 'Eddie'
Nov 04,2016
0 people found
this helpful
Ian helped me seamlessly through my recent house purchase. He went over and above what was expected of him and kept me updated every step of the way. He was always very cheerful and calm which helps when you are feeling stressed!...
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Comment on agent fees
n/a as only purchased
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Was this helpful? Yes

“Toni Dealt with the sale of my mothers home, of ......”

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Nov 02,2016
Minithumbup
By: 'Mark'
Nov 02,2016
0 people found
this helpful
Toni Dealt with the sale of my mothers home, of which I did much of the work and communication, this was not the easiest sale given that this was part of a divorce. She was professional, helpful and a pleasure to deal with and sensitive ...
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Comment on agent fees
Good and fair fees
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“Ian was very honest and professional throughout the whole purchasing ......”

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Oct 30,2016
Minithumbup
By: 'Andy'
Oct 30,2016
0 people found
this helpful
Ian was very honest and professional throughout the whole purchasing process. He was always available when required, even on his days off, and kept me informed at all times. Highly recommended....
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“Moved from other agent to Newmans as had some problems ......”

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Oct 27,2016
Minithumbup
By: 'Lj'
Oct 27,2016
1 people found
this helpful
Moved from other agent to Newmans as had some problems with previous agents -best decision we made! Bought and sold with Newmans...our house sold within 24hours thanks to Kane! First class service from beginning to end. Kerry was our allocated agent and was fantastic ...
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Comment on agent fees
Although may be slighlty more than some agents if you do your research: I believe you get what you pay for and would happily pay more for such a good service.
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“Good service from Ian smith Newmans rugby .Regular updates and ......”

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Oct 27,2016
Minithumbup
By: 'Nick&julia'
Oct 27,2016
0 people found
this helpful
Good service from Ian smith Newmans rugby . Regular updates and accurate information would recommend for this area if you are selling....
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Comment on agent fees
Good
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Was this helpful? Yes

“I recently purchased a 2 bed house from Ian at Newmans. ......”

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Oct 27,2016
Minithumbup
By: 'CarolineTurner'
Oct 27,2016
0 people found
this helpful
I recently purchased a 2 bed house from Ian at Newmans. I found Ian to be extremely professional, polite and helpful, going above and beyond what I expected. He communicated with me at every stage and was willing to make calls on my behalf. Ian saved ...
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Comment on agent fees
N/A as the buyer
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Was this helpful? Yes

“I can honestly say Newman estate agents did all they ......”

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Oct 27,2016
Minithumbup
By: 'Gavin'
Oct 27,2016
1 people found
this helpful
I can honestly say Newman estate agents did all they could for me in regards to my sale, promised me they would sell my house in 2 weeks and sold it in 8 days!! I need to also point out that a 3rd person Toni was involved ...
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Comment on agent fees
Very good, could not argue with the fee at all.
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“These two members of Rugby Branch went that extra mile ......”

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Oct 27,2016
Minithumbup
By: 'Fred'
Oct 27,2016
1 people found
this helpful
These two members of Rugby Branch went that extra mile to ensure both our Sale and purchase eventually went through successfully and all the little hitches along the way were soon sorted.. We would gladly do business with them again in the future and would ...
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Comment on agent fees
Reasonable
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Was this helpful? Yes
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts, Rugby CV21 2PE



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Branch - Head Office, Rugby, CV21

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