Head Office, Rugby, CV21
4.8/5, 543 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 543
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
1st Sep 2024
reviewed by 'Neil Ryan'
“Brilliant Service from Paul Petticrew. Couldn't do enough to help and was always available whenever needed during what was a ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 113 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
View more properties
Images & Videos
The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold, Smethwick West Midlands, London, SN4

“Thank you Olga for the first class service you have ......”

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Sep 25,2017
Minithumbup
By: 'Ken'
Sep 25,2017
0 people found
this helpful
Thank you Olga for the first class service you have given. Communication was excellent and we were notified of any problems immediately, which meant that they could be dealt with swiftly and professionally....
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Comment on agent fees
Good
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Was this helpful? Yes

“Deborah was extremely helpful, kind and had fantastic communication all ......”

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Sep 22,2017
Minithumbup
By: 'Janice'
Sep 22,2017
0 people found
this helpful
Deborah was extremely helpful, kind and had fantastic communication all the way through the process. Could not ask for a more helpful and polite agent could not be happier with the service i received....
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Comment on agent fees
Excellent very happy.
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Was this helpful? Yes

“Being new customers to the rental market, Iain helped us ......”

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Aug 31,2017
Minithumbup
By: 'Davies'
Aug 31,2017
1 people found
this helpful
Being new customers to the rental market, Iain helped us secure a property in Crick. He was attentive to all our needs and requirements; liaising with the landlord. He supported us at all viewings through to the completion of the contract. Thank you...
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Comment on agent fees
Satisfactory
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Was this helpful? Yes

“Beth is extremely friendly and reliable, she will always work ......”

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Aug 22,2017
Minithumbup
By: 'Charlotte'
Aug 22,2017
0 people found
this helpful
Beth is extremely friendly and reliable, she will always work promptly and efficiently to resolve any issues we may have. Her customer service is excellent and Beth will always return any calls or emails. Thank you Beth!...
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Was this helpful? Yes

“Ours was NOT by any means a straight forward sale! ......”

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Aug 18,2017
Minithumbup
By: 'Eddy'
Aug 18,2017
0 people found
this helpful
Ours was NOT by any means a straight forward sale! From what was suppose to be cash sale just turned out to be very long complicated process, but Kerry could not have been more helpful, always happy to push for updates, keeping us informed regularly. ...
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Comment on agent fees
Fees were fair
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Was this helpful? Yes

“Beth is a consummate professional and always acts with honesty ......”

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Aug 16,2017
Minithumbup
By: 'Kirk'
Aug 16,2017
0 people found
this helpful
Beth is a consummate professional and always acts with honesty and integrity at all times. I am confident that Beth delivers with speed and efficiency when ever any issues with my rental property arise and I am completely confident, that as the first point of ...
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“Beth has been very helpful in her dealings with us ......”

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Aug 16,2017
Minithumbup
By: 'Mrs'
Aug 16,2017
0 people found
this helpful
Beth has been very helpful in her dealings with us as landlords. She keeps us well informed of any issues that may arise and responds promptly to any queries we may have....
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Comment on agent fees
Agents fees are fair.
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Was this helpful? Yes

“I have found Olga extremely efficient and helpful. She has ......”

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Aug 06,2017
Minithumbup
By: 'Mariana'
Aug 06,2017
0 people found
this helpful
I have found Olga extremely efficient and helpful. She has been patient, very prompt and polite at all times, doing what she has promised. Newmans can be proud to have on their team and I hope they recognise and commend her on the outstanding job ...
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Comment on agent fees
Extremely good.
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“Very professional, helpful and a credit to Newman's Estate Agents. ......”

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Aug 05,2017
Minithumbup
By: 'AAR'
Aug 05,2017
0 people found
this helpful
Very professional, helpful and a credit to Newman's Estate Agents. The purchase was more complex with the seller not actually living in this country and at times challenging sorting out the legalities with my solicitor at a time when I was actually away on holiday ...
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Was this helpful? Yes

“Well, what can I say? The sale of our flat ......”

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Aug 01,2017
Minithumbup
By: 'Cath'
Aug 01,2017
0 people found
this helpful
Well, what can I say? The sale of our flat should have been extremely straight forward: Mortgage free & a cash buyer, what could possibly go wrong? EVERYTHING!! However, if it had not been for Ian & his continual support professionally & mentally over a protracted 9 month period, ...
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Comment on agent fees
Good & fair
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Was this helpful? Yes

“Beth has recently become my property manager, and I have ......”

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Jul 26,2017
Minithumbup
By: 'Tim'
Jul 26,2017
0 people found
this helpful
Beth has recently become my property manager, and I have found her very professional, acting promptly and efficiently at all times. As I do not live locally to my property, I rely upon honesty and accuracy in emails and / or telephone calls and I believe ...
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Comment on agent fees
Not applicable
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Was this helpful? Yes

“I recently sold my son's property, and Deborah was the ......”

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Jul 22,2017
Minithumbup
By: 'PaulC'
Jul 22,2017
0 people found
this helpful
I recently sold my son's property, and Deborah was the person that took care of everything for me. When she was not available Toni-Ann took care of things. All I can say is that the service I received was absolutely fantastic, Nothing was to much ...
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Comment on agent fees
quite fair, I was satisfied.
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Was this helpful? Yes

“I found Ian to be extremely helpful and friendly throughout ......”

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Jul 22,2017
Minithumbup
By: 'Theoldgeezer'
Jul 22,2017
0 people found
this helpful
I found Ian to be extremely helpful and friendly throughout the sale transaction of my property. Nothing was too much trouble for him and I would thoroughly recommend him....
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Comment on agent fees
Very good
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Was this helpful? Yes

“I have used Newman Letting services for a number of ......”

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Jul 21,2017
Minithumbup
By: 'Ian'
Jul 21,2017
0 people found
this helpful
I have used Newman Letting services for a number of years and Beth Treanor is certainly a credit to her profession. Offering excellent customer service where queries and questions are answered very quickly and where necessary, solutions are found. She is always polite, returns all ...
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Comment on agent fees
Good value
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Was this helpful? Yes

“We've always been happy with the service we've received at ......”

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Jul 04,2017
Minithumbup
By: 'Lesley'
Jul 04,2017
0 people found
this helpful
We've always been happy with the service we've received at Newman's. However, there would be the usual occasional poor communication and we frequently had to deal with multiple people. Since Beth became our first point of contact, she has provided excellent customer service. She's professional, ...
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Comment on agent fees
Definitely happy with the fees for the service provided. i.e. competitive.
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Was this helpful? Yes

“There were lots of delays in our house purchase (no ......”

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Jun 26,2017
Minithumbup
By: 'Amy'
Jun 26,2017
0 people found
this helpful
There were lots of delays in our house purchase (no fault of Newmans) and Kerry was very helpful, friendly and supportive in helping to chasing solicitors and communicating information. Thank you!...
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“Fantastic service, always happy to help and always understanding of ......”

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Jun 23,2017
Minithumbup
By: 'Simon'
Jun 23,2017
0 people found
this helpful
Fantastic service, always happy to help and always understanding of issues! Always available and always useful! I would recommend the agent....
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Comment on agent fees
No fees
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Was this helpful? Yes

“On behalf of my son John who is buying this ......”

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Jun 23,2017
Minithumbup
By: 'John'
Jun 23,2017
0 people found
this helpful
On behalf of my son John who is buying this property I would like to say and he will agree that these two ladies were brilliant. I dealt mostly with these ladies as it was more convenient. We saw Toni first with looking round and ...
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Comment on agent fees
Good and fair
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Was this helpful? Yes

“Just brilliant! So helpful and communicated everything to me in ......”

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Jun 15,2017
Minithumbup
By: 'Alison'
Jun 15,2017
0 people found
this helpful
Just brilliant! So helpful and communicated everything to me in a timely manner. Would always recommend Ian. Would definitely use again if need arose....
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Comment on agent fees
Good
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Was this helpful? Yes

“Beth is managing my flat. Any issues she promptly deals ......”

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Jun 05,2017
Minithumbup
By: 'Sammyicf'
Jun 05,2017
0 people found
this helpful
Beth is managing my flat. Any issues she promptly deals with them after calling me to let me know. Takes a lot of the pressure away...
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Comment on agent fees
Ok
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Was this helpful? Yes

“I find Beth a very pleasant and professional person, she ......”

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Jun 04,2017
Minithumbup
By: 'Dr'
Jun 04,2017
0 people found
this helpful
I find Beth a very pleasant and professional person, she really puts herself in the shoes of the client she deals with. I found her extremely helpful in all aspects of my dealings with her. I trust her to make judgments and find her proposals ...
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Comment on agent fees
good
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Was this helpful? Yes

“From the moment I called to enquire about a property ......”

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May 30,2017
Minithumbup
By: 'NL'
May 30,2017
0 people found
this helpful
From the moment I called to enquire about a property for sale, Deborah has been wonderful. The viewing was arranged with no problems and she had all the details of the property to hand. She is friendly, efficient and knowledgeable, queries are answered promptly and ...
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“Difficult move but got there in the end. Ian and ......”

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May 30,2017
Minithumbup
By: 'Sue'
May 30,2017
0 people found
this helpful
Difficult move but got there in the end. Ian and Kerry were on the ball and did all they could to help...
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Comment on agent fees
Good
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Was this helpful? Yes

“Buying in a new country is never easy but Toni ......”

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May 29,2017
Minithumbup
By: 'Richard'
May 29,2017
0 people found
this helpful
Buying in a new country is never easy but Toni was amazing! Thank you so much for all the extra help and suggestions. Your recommendation of a builder was a life saver. Thanks for being so accommodating with all our requests. It really was great ...
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“Kerry is on the ball to make sure everything goes ......”

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May 28,2017
Minithumbup
By: 's'
May 28,2017
0 people found
this helpful
Kerry is on the ball to make sure everything goes through quickly and smoothly , really good to deal with , toni-ann listed and marketed property with professionalism right from day one...
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Comment on agent fees
average
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Was this helpful? Yes

“Kerry was fantastic during our sale and purchase. She could ......”

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May 26,2017
Minithumbup
By: 'Darren'
May 26,2017
0 people found
this helpful
Kerry was fantastic during our sale and purchase. She could not have been more helpful, nothing was ever too much to ask and she did everything in a friendly manner. We could not have asked for better....
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Comment on agent fees
Good.
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Was this helpful? Yes

“Ian handled a particularly tricky purchase of a listed building ......”

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May 25,2017
Minithumbup
By: 'Katie'
May 25,2017
0 people found
this helpful
Ian handled a particularly tricky purchase of a listed building expertly. Communication was strong throughout and this helped to keep the sale on track through what ended up quite a lengthy process. Thank you. I would highly recommend Newmans and Ian Smith in particular....
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“Ian has been absolutely fantastic with the whole selling my ......”

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May 25,2017
Minithumbup
By: 'Kerry'
May 25,2017
0 people found
this helpful
Ian has been absolutely fantastic with the whole selling my house process. He has always been there even on his days off, he is very quick to respond to emails and calls excellent communication. Ian is very knowledgeable and an expert in his field. Ian ...
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Comment on agent fees
Agents fees are competitive.
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“Deborah has been extremely helpful throughout our moving process and ......”

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Apr 28,2017
Minithumbup
By: 'Katie'
Apr 28,2017
0 people found
this helpful
Deborah has been extremely helpful throughout our moving process and has impressed me completely with her prompt and efficient email replies/arranging viewings and her confidence and knowledge of her job. I instantly received a text confirmation from newmans after requesting a viewing of a ...
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“Deborah and Ian have been excellent throughout the process despite ......”

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Apr 26,2017
Minithumbup
By: 'Deborah'
Apr 26,2017
1 people found
this helpful
Deborah and Ian have been excellent throughout the process despite not selling my apartment. Looks like we are going down the let route with Ian tying up someone within 3 days. Really good feedback and very proactive. Thanks Roger Northam...
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Comment on agent fees
See above
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts, Rugby CV21 2PE



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Branch - Head Office, Rugby, CV21

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