Head Office, Rugby, CV21
4.8/5, 542 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 542
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
19th Jul 2024
reviewed by 'Michael Percival'
“This was the second house sold by Alex, very good service, he understands the market. Actively tries to sell your ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 112 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold SN4 8DA, SN4

“Deborah has been so helpful throughout. She is friendly, efficient ......”

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Feb 22,2018
Minithumbup
By: 'JAS'
Feb 22,2018
0 people found
this helpful
Deborah has been so helpful throughout. She is friendly, efficient and very professional, guiding us through the process of selling our apartment and taking away the stress....
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Comment on agent fees
Fair
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“Deborah was brilliant at sorting the flat sale. She's always ......”

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Feb 21,2018
Minithumbup
By: 'MD'
Feb 21,2018
0 people found
this helpful
Deborah was brilliant at sorting the flat sale. She's always available and happy to answer any questions. Her passion and dedication are what makes her a pleasure to deal with....
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Comment on agent fees
Worth it for the service
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“Deborah is by far the best estate agent I have ......”

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Feb 08,2018
Minithumbup
By: 'Liz'
Feb 08,2018
0 people found
this helpful
Deborah is by far the best estate agent I have ever dealt with. She is extremely professional and communication was excellent throughout the whole process. I would have no hesitation in recommending her....
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Comment on agent fees
The fees were more than other quotes I received but I was impressed by the professionalism of Deborah so chose Newman's to act for me.
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“The word to describe Deborah is 'outstanding'. Her efforts, support, ......”

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Feb 01,2018
Minithumbup
By: 'Dr'
Feb 01,2018
0 people found
this helpful
The word to describe Deborah is 'outstanding'. Her efforts, support, and help with the selling of my property was the best professional service I have had in any context. She always went the extra mile, and helped in changing circumstances to give the best help ...
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Comment on agent fees
Good for excellent service.
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“Deborah was helpful and easy to contact throughout the whole ......”

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Jan 30,2018
Minithumbup
By: 'Joe'
Jan 30,2018
0 people found
this helpful
Deborah was helpful and easy to contact throughout the whole buying process. There were regular updates and check ins. Would highly recommend....
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“Deborah was very efficient throughout the process.In particular I ......”

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Jan 19,2018
Minithumbup
By: 'Peter'
Jan 19,2018
0 people found
this helpful
Deborah was very efficient throughout the process. In particular I was pleased with the regular feedback on the progress of the sale, something that was lacking with other agents that I have used in the past....
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Comment on agent fees
Good
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“Deborah has been fantastic throughout the process of purchasing our ......”

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Jan 08,2018
Minithumbup
By: 'Ali'
Jan 08,2018
0 people found
this helpful
Deborah has been fantastic throughout the process of purchasing our property. Nothing was ever too much for her, she certainly went above and beyond, she did her utmost to ensure everything went smoothly. Incredible service, we highly recommend....
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“Deborah has been amazing from start to finish! Constant communication ......”

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Jan 05,2018
Minithumbup
By: 'Mr'
Jan 05,2018
0 people found
this helpful
Deborah has been amazing from start to finish! Constant communication meant I was updated on the level of interest all the time the property was being marketed and multiple offers and great negotiation from Deborah resulted in me getting 10% over what I was expecting! Excellent ...
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Comment on agent fees
Worth every penny. Not the cheapest agent but from my experience the cheapest agent and the agent that gets you the best price are two different things!
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“Would just like to express my gratitude to Deborah for ......”

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Dec 16,2017
Minithumbup
By: 'Mick'
Dec 16,2017
0 people found
this helpful
Would just like to express my gratitude to Deborah for keeping us updated throughout the whole house buying process and being contactable at all times with speedy responses to our questions. Do not plan on selling anytime soon but if I was Deborah and Newmans ...
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Comment on agent fees
Was buying not selling
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“Deborah has been fantastic Very professional and at all times ......”

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Dec 14,2017
Minithumbup
By: 'Caroline'
Dec 14,2017
0 people found
this helpful
Deborah has been fantastic Very professional and at all times has been there for us when we needed anything. I would recommend Deborah to anyone who is looking to move house. Thank you...
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“Deborah has been absolutely superb for us, her professionalism and ......”

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Dec 14,2017
Minithumbup
By: 'Christopher'
Dec 14,2017
0 people found
this helpful
Deborah has been absolutely superb for us, her professionalism and communication have been outstanding and I only wish we had used Deborah for our sale as well as our purchase, she was well ahead of every other agent in our chain with the information we ...
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“Deborah has been fantastic. She communicates regularly and is completely ......”

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Dec 12,2017
Minithumbup
By: 'Gibson'
Dec 12,2017
0 people found
this helpful
Deborah has been fantastic. She communicates regularly and is completely up to date with the progress of the purchase, liaising between solicitors to try to speed things up. Really pleased with the service - thank you very much....
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Comment on agent fees
OK
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“Since Olga has taken on the day to day running ......”

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Dec 07,2017
Minithumbup
By: 'Chris'
Dec 07,2017
0 people found
this helpful
Since Olga has taken on the day to day running of our property, I have found her to be efficient and proactive in dealing with any issues raised by the tenant or by me. She always returns emails and phone calls very swiftly, and uses ...
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Comment on agent fees
Pretty standard for the industry
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“If like us you have experienced other agencies and can't ......”

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Dec 07,2017
Minithumbup
By: 'Nicola'
Dec 07,2017
0 people found
this helpful
If like us you have experienced other agencies and can't be bothered staff then you will begin to appreciate the professional qualities that set Beth apart from the rest. We are delighted to be represented by a person of integrity, commitment to customer service, and ...
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Comment on agent fees
A little higher than others but you get what you pay for.
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“Olga really looks after the letting of our house. She ......”

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Dec 05,2017
Minithumbup
By: 'Ben'
Dec 05,2017
0 people found
this helpful
Olga really looks after the letting of our house. She always keeps us well informed about any developments or works that need doing, and she makes arrangements very quickly. We know that she will respond quickly to any issues the tenants face and then we ...
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Comment on agent fees
Most fees are pretty fair, although I would like to pay less for some of the tenancy renewal fees.
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“We would like to say a big thank you to ......”

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Dec 05,2017
Minithumbup
By: 'Suresh'
Dec 05,2017
0 people found
this helpful
We would like to say a big thank you to Deborah. Deborah has done a fantastic job. She is always on track and maintained very good communication throughout the process. She is always approchable and has never failed to reply. She is very well organised ...
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Comment on agent fees
N/A
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“I'd like to say a big Thank you to Deborah. ......”

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Nov 22,2017
Minithumbup
By: 'Mike'
Nov 22,2017
0 people found
this helpful
I'd like to say a big Thank you to Deborah. She is always on the ball, extremely proactive and very efficient. If you intend to sell a property with Newmans I would recommend Deborah every time. She is very persistent and gets things done, even ...
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Comment on agent fees
Fees are very reasonable for such a good service
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“Deborah has provided us with excellent feedback on our house ......”

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Nov 15,2017
Minithumbup
By: 'Mr.'
Nov 15,2017
1 people found
this helpful
Deborah has provided us with excellent feedback on our house sale todate. She keepings in regular contact with my wife and I updating us on how our sale is progressing. I strongly recommend using her with your house sale and or purchase....
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Comment on agent fees
The fees are good value for the responsive feedback that we are receiving experiencing.
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“Olga is an exceptional lettings agent - very proactive, helpful ......”

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Nov 14,2017
Minithumbup
By: 'James'
Nov 14,2017
0 people found
this helpful
Olga is an exceptional lettings agent - very proactive, helpful and friendly. She has always been responsive in dealing with any issues I have had and responds to communications promptly. She is helpful and polite. I would highly recommend her. Please note that this 5 star ...
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Comment on agent fees
Fees are higher than I have paid elsewhere.
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“Fantastic customer service from start to finish from Deborah Gray. ......”

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Nov 13,2017
Minithumbup
By: 'Mrs'
Nov 13,2017
1 people found
this helpful
Fantastic customer service from start to finish from Deborah Gray. She took all the stress out of the process of house buying, with her professional yet friendly manner and regular updates. I would definitely recommend using Deborah & Newman to anyone considering buying or selling a ...
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Comment on agent fees
N/A
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“Deborah a massive thank you for seeing the sale of ......”

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Nov 07,2017
Minithumbup
By: 'Lorraine'
Nov 07,2017
1 people found
this helpful
Deborah a massive thank you for seeing the sale of my property through to completion, without your hard work and persistence i really dont think we would of got there. So nice to have somebody reliable and passionate about what they do, and somebody who ...
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Comment on agent fees
Slightly higher than some other agents, but the team worked hard to secure viewings.
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“Overall, a very poor service. Communications were good when making / ......”

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Nov 03,2017
Minithumbdown
By: 'Mike'
Nov 03,2017
1 people found
this helpful
Overall, a very poor service. Communications were good when making / receiving offers. After that, Toni just didn't answer her phone or return calls. We were then seemingly passed to Ian (who then left). We never heard from Toni again, and were passed to another agent ...
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Comment on agent fees
Fees are very expensive. We are selling another property for £99 incl. VAT using an online agent. They are doing everything which Newmans do, except the viewings. I'm not really sure doing those are worth £4K!
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“Right from the first moment I walked through the doors ......”

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Nov 02,2017
Minithumbup
By: 'Matt'
Nov 02,2017
1 people found
this helpful
Right from the first moment I walked through the doors of Newmans it was Deborah that gave me the confidence to use Newmans to sell my home. Having visited most of the other estate agents in Rugby and being given the same robotic sales pitch ...
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Comment on agent fees
They were good a negotiable to a value that suited all parties
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“Deborah Gray is efficient, hard working and thorough. I dealt ......”

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Oct 18,2017
Minithumbup
By: 'Mrs'
Oct 18,2017
0 people found
this helpful
Deborah Gray is efficient, hard working and thorough. I dealt with Deborah throughout the sale and completion and she kept me informed of everything at all times. She works in a professional manner whilst always being kind, positive, supportive and helpful in every way she ...
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Comment on agent fees
I was advised of the Agent's fees right from the beginning. I was happy with these as they were appropriate and fair for the property.
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“Beth is simply fantastic. During her time as our Property ......”

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Oct 12,2017
Minithumbup
By: 'Ryan'
Oct 12,2017
0 people found
this helpful
Beth is simply fantastic. During her time as our Property Manager, she has proven herself to be professional, friendly, polite and extremely helpful. There hasn't been an issue she hasn't been able to resolve for us and she is so pro-active in finding solutions. I ...
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“Kerry is down to earth, professional and delivers. Always been ......”

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Oct 09,2017
Minithumbup
By: 'S'
Oct 09,2017
0 people found
this helpful
Kerry is down to earth, professional and delivers. Always been quick to respond to queries and gets matters sorted. Thank you....
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“Toni-Ann provided a very professional service and was always prepared ......”

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Oct 08,2017
Minithumbup
By: 'The'
Oct 08,2017
0 people found
this helpful
Toni-Ann provided a very professional service and was always prepared to go the extra mile. The support given by Ian Smith particularly when Toni-Ann was not available was much appreciated. The other members of the staff were always willing to help The overall service provided ...
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Comment on agent fees
Acceptable in view of the service provided
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“Deborah is a really nice person.She is there to ......”

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Oct 02,2017
Minithumbup
By: 'Renata'
Oct 02,2017
0 people found
this helpful
Deborah is a really nice person.She is there to help every day.Giving tips and ideas by e mail or on the phone.Selling and buying a house can be really stressfull but Deborah surely makes it easier.Thank you!...
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Comment on agent fees
Don't know it yet.lol
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“In the time that Beth has been looking after my ......”

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Sep 28,2017
Minithumbup
By: 'Ms'
Sep 28,2017
0 people found
this helpful
In the time that Beth has been looking after my property, she has been a delight to work with. She has a very professional attitude. She relieves me of any anxieties. She is polite, calm, extremely helpful and puts herself out to ensure the job ...
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Comment on agent fees
Good
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“Thank you Olga for the first class service you have ......”

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Sep 25,2017
Minithumbup
By: 'Ken'
Sep 25,2017
0 people found
this helpful
Thank you Olga for the first class service you have given. Communication was excellent and we were notified of any problems immediately, which meant that they could be dealt with swiftly and professionally....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts, Rugby CV21 2PE



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Branch - Head Office, Rugby, CV21

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