96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ...
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The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
Paul
(172)
Miranda
(145)
Mark
(40)
Joel
(37)
Paul
(35)
Henry
(26)
Matt
(25)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
(6)
Emily
(5)
Becky
(4)
Bernadine
(4)
Lewis
(2)
Chris
(1)
Ben
(0)
Alex
(0)
Suzanne
(0)
Guy
(0)
Mark
(0)
Jiten
(0)
Chetnaa
(0)
Keri
(0)
James
(0)
Benjamin
(0)
Moin
(0)
Nathan
(0)
Ramona
(0)
Eddie
(0)
Teresa
(0)
Clive
(0)
Nicole
(0)
Costin-Gabriel
(0)
Graham
(0)
Ricky
(0)
James
(0)
Monir
(0)
Daniel
(0)
Adam
(0)
Ali
(0)
Ashley
(0)
Jeffrey
(0)
Sharif
(0)
Bethany
(0)
Lee
(0)
Will
(0)
Edward
(0)
David and Jenny
(0)
Adam & Caroline
(0)
Matthew
(0)
Josh Freke and
(0)
Gamze
(0)
David
(0)
Rovena
(0)
Latest Reviews
Featured Review
a
reviewed by 'Dan Williamson'
18th Sep 2024
reviewed by 'Lesley'
17th Sep 2024
reviewed by 'Paul Antony Jackson'
17th Sep 2024
reviewed by 'N Copson'
1st Sep 2024
reviewed by 'Neil Ryan'
22nd Aug 2024
reviewed by 'Kelly'
Opening Hours
Address
The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £26,700 | £1,700,000 |
| Lettings | 82% | 87% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 1 | 116 | 3 | 177 | 2 | 113 | 0 | 23 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Jan 15,2019
Jan 15,2019
0
people found
this helpful
this helpful
Thank you to Deborah for all her help on buying our property. She was extremely helpful in keeping us informed with what was happening when the vendors unexpectedly pulled out of the sale at the very last moment. She was very informative and professional in ...
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Yes
Jan 08,2019
Jan 08,2019
0
people found
this helpful
this helpful
Thank you for all your help with the last 6 months.
Very helpful and coping with all the problems selling our property.
Deserve a HUG MEDAL, but a have to be a BIG THANK YOU...
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Comment on agent fees
too high.
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Yes
Nov 29,2018
Nov 29,2018
0
people found
this helpful
this helpful
Deborah has been really helpful with regular updates over email and phone and constantly supporting me during the process. She has been excellent, thoroughly recommend....
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Nov 29,2018
Nov 29,2018
0
people found
this helpful
this helpful
I cannot recommend Summer highly enough, she is a true professional and she sold our house for us within weeks. She is proactive and extremely helpful, readily available at all times. Our house had been in the market with another agent and had not had ...
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Comment on agent fees
Summer’s fees are high but there is no point having low fees if the house does not get sold.
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Yes
Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
Deborah has been very professional, consistent, did what she said she would and kept me informed every step of the way. The conveyance has been a very difficult one due to issues further down the chain but without Deborah's persistence and chasing it would have ...
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N/A
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Yes
Nov 20,2018
Nov 20,2018
0
people found
this helpful
this helpful
Deborah has been very thorough and consistent throughout dealing with the sales of the apartments. Kept great communication from both the buyers and sellers side.
Thank you for all your help....
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Nov 20,2018
Nov 20,2018
0
people found
this helpful
this helpful
Deborah has gone above and beyond to help us purchase our property. We had a few stumbling blocks but she kept us informed throughout and we are convinced we would not be moving into our lovely new house without her. She is always contactable and ...
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Nov 19,2018
Nov 19,2018
0
people found
this helpful
this helpful
Deborah has been amazing. She worked really quick to ensure I got the house that I wanted and got things rolling. I was always kept up to date with everything and nothing was ever a problem. I am a first time buyer and Deborah would ...
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Comment on agent fees
N/A
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Yes
Nov 07,2018
Nov 07,2018
0
people found
this helpful
this helpful
We had so many problems with our sale and finding a house but Deborah has been there all the way helping,supporting us.No questions unanswered.I dont think we would be moving without Deborah.Thank you....
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Comment on agent fees
Deborah worth the money.?
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Yes
Yes
Nov 06,2018
Nov 06,2018
0
people found
this helpful
this helpful
The purchase of my apartment in Rugby suffered from an unfortunate delay. However, Deborah kept me fully informed at all times and made me feel like a valued customer throughout the process. From my experience, buying property is rarely straightforward but Deborah's involvement with my ...
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Comment on agent fees
Acceptable.
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Yes
Yes
Nov 04,2018
Nov 04,2018
0
people found
this helpful
this helpful
Our sale had a lot of 'blips' along the way but despite this Deborah kept us fully informed and was in touch with us almost daily.
We also appreciated the regular emails during the early days about each viewing....
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Oct 30,2018
Oct 30,2018
0
people found
this helpful
this helpful
I count myself extremely fortunate to have had Deborah working on the sale of my house. She was always professional and super efficient, with nothing being too much trouble for her. When problems arose, she took a positive approach and quickly found solutions. She kept ...
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Comment on agent fees
Initially, I thought that the fees were rather high, but Deborah certainly gave good value for money!
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Yes
Oct 29,2018
Oct 29,2018
0
people found
this helpful
this helpful
She always update us about everything and she was very helpful through the buying process. She is warm and friendly....
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Comment on agent fees
I will highly recommend Deborah. I think she loves what she is doing!!!
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Yes
Oct 29,2018
Oct 29,2018
0
people found
this helpful
this helpful
Especially Deborah and Matt were a source of great support, advice and proactive in progressing the sale of my property.
Even after the first chain fell through unexpectedly....
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Comment on agent fees
Get what you pay for
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Yes
Yes
Oct 15,2018
Oct 15,2018
0
people found
this helpful
this helpful
Deborah was fantastic throughout the purchase process. There were some delays between the lawyers and Deborah was able to keep everyone happy and calm throughout, whilst gently pushing the process along to ensure we were able to complete on time.
Thanks again Deborah!...
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Comment on agent fees
N/A
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Yes
Yes
Oct 13,2018
Oct 13,2018
0
people found
this helpful
this helpful
I had a long purchase process, due to miscommunication within mortgage department, but great help from Deborah. She always helped and was on top of things, pushing all others to do their part. Great customer service and fast response to addressed issues.
Thank you Deborah...
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Yes
Aug 29,2018
Aug 29,2018
2
people found
this helpful
this helpful
Summer and Matt were great throughout. Really keen and energetic and got thier estimation of what we might expect to sell for spot on. The sales process they use was wonderful for us with a young family as it limited the number of days where ...
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Comment on agent fees
Whilst higher than other agents or online we got 10-15% more than any other agent was suggesting possible through Summer and Matt so they more than paid for themselves.
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Yes
Yes
Aug 27,2018
Aug 27,2018
2
people found
this helpful
this helpful
I was a 1st time buyer about 12yrs ago but never thought of selling but when the time came the staff was so helpful taking me through the process step by step, keeping me updated and well informed throughout.
10/10....
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Comment on agent fees
Fees are well within the range of competitors.
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Yes
Aug 21,2018
Aug 21,2018
0
people found
this helpful
this helpful
Deborah was outstanding. She was incredibly efficient in relaying information to the relevant parties when attempting to buy the property. She was easily contactable and willing to go above and beyond to answer questions and allay concerns. She went out of her way to be ...
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Yes
Aug 21,2018
Aug 21,2018
0
people found
this helpful
this helpful
Deborah works her magic within a normal world of declines, road blocks and challenges. We value her outstanding communication, efficiency and people skills. I felt cared for in what can be a very stressful situation. We highly recommmned Deborah Jane Grey....
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Comment on agent fees
Fair.
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Yes
Aug 20,2018
Aug 20,2018
0
people found
this helpful
this helpful
Other agents at the same branch didn't deliver on their promises - to say the least. Deborah stepped in, stepped up and completed a complicated sale with professionalism, tenacity and integrity. Honest - not a word often associated with estate agents. Kind - which you ...
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Comment on agent fees
Bad.
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Yes
Yes
Aug 20,2018
Aug 20,2018
0
people found
this helpful
this helpful
Deborah has been fantastic in supporting me through the sale of my property.
When issues arose, Deborah has always made every effort - not only to keep me always on the front foot - but to guide me in the problem resolution with the best ...
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Comment on agent fees
Appropriate for the service you are getting.
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Yes
Yes
Aug 20,2018
Aug 20,2018
0
people found
this helpful
this helpful
Deborah Gray. Was absolutely amazing in pushing the sale of 1 bond St through an absolute credit to the company...
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Comment on agent fees
A bit expensive but worth it
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Yes
Yes
Aug 18,2018
Aug 18,2018
0
people found
this helpful
this helpful
We completed yesterday on our property and cannot thank or Praise Deborah enough for going ' above ' above and beyond for the help and advice Deborah has given . Highly experienced, and this is made apparent at every stage . A rarity nowadays , but phone calls ...
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Yes
Jul 18,2018
Jul 18,2018
0
people found
this helpful
this helpful
Deborah is an outstanding estate agent, she took over half way through the buying process for us as ther original newmans agents had let us down and we were about to pull out. She is professional, honest, and informative. She made contact with us nearly ...
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May 18,2018
May 18,2018
3
people found
this helpful
this helpful
Matt has recently helped us to sell our property. We are glad that we have met him and instructed to advertise and present our house to potential buyers. Out of 6 agents we met in the first selection process, only Matt ''ticked'' all the boxes. Matt's ...
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Comment on agent fees
Very good
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Yes
May 03,2018
May 03,2018
0
people found
this helpful
this helpful
Summer was extremely professional in the purchase of our property, and made sure things progressed efficiently. She was extremely helpful and kept us updated at all times. We had been looking for a property for some time and Summer at Newman Property Experts was the ...
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Comment on agent fees
Good
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Yes
Apr 11,2018
Apr 11,2018
0
people found
this helpful
this helpful
Matt Mellor was dealing with the house that we were buying and made it so easy and quick. He was on top of everything and spoke to us the whole way through to keep us informed of where we were in the process. Wouldn't look ...
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Comment on agent fees
Good
Was this helpful?
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Yes
“Matt is a proactive, very knowledgeable agent that helped us to find our dream home!...”
Apr 11,2018
Apr 11,2018
0
people found
this helpful
this helpful
We had been searching for a property for a long time in Rugby, Matt was proactive in helping us find our dream home and was super helpful the whole time. It was refreshing to see meet an estate agnent who is so helpful!...
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Comment on agent fees
Good
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Yes
Feb 22,2018
Feb 22,2018
0
people found
this helpful
this helpful
Deborah is a class apart. Totally on top of her game and never shy of going the extra mile. She has kept me fully informed at all stages and her tenacity has kept the process moving forward....
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Paul Petticrew
(172)
Miranda
(145)
Mark
(40)
Joel
(37)
Paul
(35)
Henry James
(26)
Matt Harvey
(25)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
Emily
Becky
Bernadine
(4)
Lewis
(2)
Chris
(1)
Ben
(0)
Alex
(0)
Suzanne
(0)
Guy
(0)
Mark
(0)
Jiten
(0)
Chetnaa
(0)
Keri
(0)
James
(0)
Benjamin
(0)
Moin
(0)
Nathan
(0)
Ramona
(0)
Eddie
(0)
Teresa
Clive
(0)
Nicole
(0)
Costin-Gabriel
(0)
Graham
(0)
Ricky
(0)
James
(0)
Monir
(0)
Daniel
(0)
Adam
(0)
Ali
(0)
Ashley
(0)
Jeffrey
(0)
Sharif
(0)
Bethany
(0)
Lee
(0)
Will
(0)
Edward
(0)
David and Jenny
(0)
Adam & Caroline
Matthew
(0)
Josh Freke and
(0)
Gamze
David
(0)
Rovena
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
