96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ...
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The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
Paul
(172)
Miranda
(154)
Mark
(40)
Joel
(38)
Paul
(36)
Henry
(26)
Matt
(26)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
(6)
Emily
(5)
Becky
(4)
Bernadine
(4)
Lewis
(2)
Chris
(1)
Jeffrey
(1)
Ben
(0)
Guy
(0)
Mark
(0)
Jiten
(0)
Norma
(0)
Chetnaa
(0)
Keri
(0)
James
(0)
Benjamin
(0)
Moin
(0)
Nathan
(0)
Ramona
(0)
Eddie
(0)
Teresa
(0)
Clive
(0)
Nicole
(0)
Costin-Gabriel
(0)
Graham
(0)
Ricky
(0)
James
(0)
Monir
(0)
Daniel
(0)
Adam
(0)
Ali
(0)
Ashley
(0)
Sharif
(0)
Bethany
(0)
Lee
(0)
Will
(0)
Edward
(0)
David and Jenny
(0)
Adam & Caroline
(0)
Josh Freke and
(0)
Gamze
(0)
David
(0)
Rovena
(0)
Latest Reviews
Featured Review
a
reviewed by 'Dan Williamson'
18th Sep 2024
reviewed by 'Lesley'
17th Sep 2024
reviewed by 'Paul Antony Jackson'
17th Sep 2024
reviewed by 'N Copson'
22nd Aug 2024
reviewed by 'Kelly'
19th Jul 2024
reviewed by 'Michael Percival'
Opening Hours
Address
The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £26,700 | £1,700,000 |
| Lettings | 82% | 87% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 1 | 116 | 3 | 177 | 2 | 112 | 0 | 23 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Images & Videos
Jan 25,2022
Jan 25,2022
0
people found
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This is my second time using Newmans - and would rate them the best estate agent in the area.
Paul was both professional and knowledgeable in the approach to selling my Grandmothers property. Keeping us straight on what was required, and talking through the process.
...
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Jan 21,2022
Jan 21,2022
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Paul Petticrew is a very professional, efficient & kind-hearted member of staff. He allowed us to put together all documents for the offer of the house. He replied to all requests & we felt kindly supported by him. The offer was accepted & we are very glad...
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Jul 23,2020
Jul 23,2020
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I have never felt so at ease with moving house before coming to Newmans and dealing with Katie Eaton. She was absolutely remarkable and did a great job in keeping us informed about the stages of our move and remaining professional throughout.
Our referencing stage ...
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Jul 23,2020
Jul 23,2020
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Katie Eaton was great, from beginning to end. Nothing was ever too much of an effort and made us feel at ease the whole time. Thank you!...
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Jun 29,2020
Jun 29,2020
0
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Great service - professional, informative and thorough. All our questions were answered quickly, we were kept in the loop with updates and we felt that we were equally as important as the landlord letting the property. On the day we collected the keys, we were ...
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Jun 17,2020
Jun 17,2020
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I had the delight of dealing with Katie Eaton from your rugby department. Through out the whole process she was very helpfull and informative. I asked alot of questions as it was my first time renting and she helped alot. I would highly recommend her ...
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Jan 23,2020
Jan 23,2020
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Emily is the key contact for my Property. Whenever I have any query Emily is always very willing to help and is always knowledgeable and friendly. She always responds to any queries in a very quick timescale and I can always rely on her. An ...
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Jan 21,2020
Jan 21,2020
0
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I went to view a cottage, which I was told would require repairs, estimated at £70,000. I thought that I might be able to do much of the work myself because the property was not Grade 2 listed or the like - I asked about that explicitly ...
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Nov 25,2019
Nov 25,2019
0
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Excellent and quick experience. We had great marketing - the drone footage looked very impressive, and the house photos were better than anything we could have done ourselves - very professional. The open house worked very well for us - enabled a quick sale....
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May 21,2019
May 21,2019
2
people found
this helpful
this helpful
I had an issue with the fridge freezer of the apartment I rent and I contacted Emily. She was super responsive and willing to help and solve the issue. She took care of it, made the necessary calls and followed it up until it was ...
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May 12,2019
May 12,2019
0
people found
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Sean Oliver approached our property after being on the market quite some time and in dispair. Although in contract with another agent till the end of the month Sean took the time to spend with us, look through all the different avenues available and made ...
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Comment on agent fees
Sean took our feedback on board and we negotiated a fee we were both happy with.
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May 03,2019
May 03,2019
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As one of the contractors used by Newman Property Experts (and many other estate agents in Rugby), I thought an 'inside perspective' may be useful.
Beth is a consummate professional in her role as a bridge between landlord, tenant and contractor. It's always a pleasure ...
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N/a
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Apr 08,2019
Apr 08,2019
0
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To Deborah, you where always helpful and nothing was too much for you. You looked after me from the start and even after I moved to wales. You will always be in my heart. Hopefully see you soon when I come back to visit.
Thank ...
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Apr 03,2019
Apr 03,2019
1
people found
this helpful
this helpful
paul pettccrew is a very on the ball guy you will not find better any where in the country
great service thank you paul....
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Comment on agent fees
you only get what you pay for trust me i know
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Mar 23,2019
Mar 23,2019
0
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this helpful
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This company operate is such poor professionalism, never have time to book viewing on house, never call you back or reply to requests to view property, continue to post things for your door when you have property for sale with a different agents even after ...
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Feb 27,2019
Feb 27,2019
0
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We have dealt with Deborah before and were very impressed with the service she provided.
We're very pleased that she is a point of contact for our house purchase and would highly recommend....
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N/A.
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Feb 12,2019
Feb 12,2019
0
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this helpful
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Olga is a very happy helpful agent who was very professional in dealing with all the matters and few small problem and questions I had. This is my first time renting a property so to have a helpful agent deal with me was very easy....
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Comment on agent fees
A bit expensive but I knew they would be.
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Feb 04,2019
Feb 04,2019
1
people found
this helpful
this helpful
From the first call I made to Newman's I was impressed by their all round positivity and friendly staff. Their thorough marketing both locally and nationwide generated a lot of interest in the property. When it came to managing the viewings and offers Deborah guided ...
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Comment on agent fees
Good value for money
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Jan 29,2019
Jan 29,2019
3
people found
this helpful
this helpful
I can confidently recommend Emily Gray from Newman Rugby office, who was extremely polite, professional, sympathetic and just brilliant alround in everything what she did to me and my family, while I needed urgent help. All in all, I would be recommending her and the ...
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Jan 29,2019
Jan 29,2019
0
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Working with Deborah has been fantastic! She really cares about her clients and does her best to make sure that everything runs smoothly. Thank you Deborah for your effort and hardwork and for always being at the end of the phone when I need you!...
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Jan 29,2019
Jan 29,2019
0
people found
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They never return calls or emails. They will sell their services well when they want your custom but once they have tennants in they couldnt care less. If you are a landlord stay clear... well clear!...
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Jan 24,2019
Jan 24,2019
0
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Newmans sold my house in excess of the asking price whilst I was out of the country and enjoying a 13 hour time difference. As the sales process became the legal process with my solicitors, the purchasers and the purchasers solicitors all inputting it became more ...
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Comment on agent fees
Acceptable
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May 01, 2019
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Thank you so much for the review - it was a pleasure to help you. Enjoy the weather out there! ...
Jan 23,2019
Jan 23,2019
0
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A real professional in what she does, totally dedicates to the whole sale process, the communication was easy and quick with her, she offered me the entire required support!
Congratulations Deborah!
Thank you again!...
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Comment on agent fees
Good
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Jan 23,2019
Jan 23,2019
0
people found
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This is the second time Deborah has managed my house affairs. Her service is 5 star and she is everything I would wish for: excellent communicator, empathetic when things don't go as expected, prompt in responding, pro-active, hard working and really approachable. Thank you again....
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Comment on agent fees
Fair for the standard of service.
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Jan 21,2019
Jan 21,2019
0
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Customer service good always stays in contact with you would highly recommend Deborah and all the team as well as Matt and summer. Thanks...
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Good
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Jan 18,2019
Jan 18,2019
0
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Deborah was professional yet approachable, easy to speak to on the phone and prompt in her dealings; just what I wanted from an estate agent!
Many thanks for your help....
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Jan 18,2019
Jan 18,2019
0
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Deborah is an absolute star. She keeps me up-to-date and thinks ahead. Any queries I have she will promptly look into and come back to me with an answer. She is extremely helpful and feel reassured that I am in good hands. Thanks Deborah. May ...
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Jan 17,2019
Jan 17,2019
0
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A big thankyou to Deborah , Matt and all at Newman's , living out of town I thought selling a house in rugby would have been difficult with not knowing the area but Newman's made things incredibly easy for me , great marketing , great advice and excellent communication.. ...
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Good
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Jan 16,2019
Jan 16,2019
0
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Excellent service, sold my mums house in less than 5 days, for a better price than we thought, so really pleased...
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Comment on agent fees
A bit more expensive than other agents, but mums house was sold so quickly, so if you want a quick sale, well worth it
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Jan 15,2019
Jan 15,2019
0
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Thank you to Deborah for all her help on buying our property. She was extremely helpful in keeping us informed with what was happening when the vendors unexpectedly pulled out of the sale at the very last moment. She was very informative and professional in ...
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Paul Petticrew
(172)
Miranda
(154)
Mark
(40)
Joel
(38)
Paul
(36)
Henry James
(26)
Matt Harvey
(26)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
Emily
Becky
Bernadine
(4)
Lewis
(2)
Chris
(1)
Jeffrey
(1)
Ben
(0)
Guy
(0)
Mark
(0)
Jiten
(0)
Norma
(0)
Chetnaa
(0)
Keri
(0)
James
(0)
Benjamin
(0)
Moin
(0)
Nathan
(0)
Ramona
(0)
Eddie
(0)
Teresa
Clive
(0)
Nicole
(0)
Costin-Gabriel
(0)
Graham
(0)
Ricky
(0)
James
(0)
Monir
(0)
Daniel
(0)
Adam
(0)
Ali
(0)
Ashley
(0)
Sharif
(0)
Bethany
(0)
Lee
(0)
Will
(0)
Edward
(0)
David and Jenny
(0)
Adam & Caroline
Josh Freke and
(0)
Gamze
David
(0)
Rovena
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
