96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ...
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The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
Paul
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Miranda
(158)
Mark
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Joel
(38)
Paul
(37)
Matt
(28)
Henry
(26)
Suzanne
(21)
David
(15)
Craig
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David
(8)
Kasia
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Emily
(5)
Becky
(4)
Bernadine
(4)
Lewis
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Chris
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Jeffrey
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Ben
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Guy
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Mark
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Jiten
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Norma
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Chetnaa
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Keri
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James
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Benjamin
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Moin
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Nathan
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Ramona
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Teresa
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Clive
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Nicole
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Costin-Gabriel
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Graham
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Ricky
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James
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Daniel
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Ali
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Ashley
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Sharif
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Lee
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Edward
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David and Jenny
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Josh Freke and
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Gamze
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David
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Rovena
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Latest Reviews
Featured Review
a
reviewed by 'Dan Williamson'
18th Sep 2024
reviewed by 'Lesley'
17th Sep 2024
reviewed by 'Paul Antony Jackson'
17th Sep 2024
reviewed by 'N Copson'
22nd Aug 2024
reviewed by 'Kelly'
19th Jul 2024
reviewed by 'Michael Percival'
Opening Hours
Address
The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £26,700 | £1,700,000 |
| Lettings | 82% | 87% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 1 | 116 | 3 | 177 | 2 | 112 | 0 | 23 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
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Sep 23,2023
Sep 23,2023
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We would like to thank Alex for his professional manner, local knowledge, and help in buying our new home.
Responses to our queries were always prompt, and this added to the confidence that we had made the correct decision....
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Aug 22,2023
Aug 22,2023
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This sale was not an 'easy sale'
We had no end of Purchaser, Solicitor and Lender incompetency.
Throughout, Paul was on top of the whole process.
I am a nightmare to deal with, but Paul on the ball and often a step ahead.
We also ...
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Aug 19,2023
Aug 19,2023
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I can't speak highly enough about Paul. He first came and valued the house in January and straight away I was impressed with his professional but easy manner.
I had no worries about using this estate agents as I had used them twice before so ...
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Aug 07,2023
Aug 07,2023
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Paul Petticrew is an absolute superstar. Throughout the end to end moving process he always did what he said he would, including returning calls and messages promptly (even during the evening and weekends). Paul was very calm and professional at all times and as you ...
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Jul 15,2023
Jul 15,2023
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Alex has extensive knowledge of the local property market. My husband and I were trying to buy in Kirby Muxloe and we were finding difficult to find the right property. We met Alex several times selling properties for clients and found him very professional and ...
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Jul 03,2023
Jul 03,2023
3
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Shauna is so professional and passionate at what she does, she is also so lovely. Shauna actually helped with both selling and moving us. She always had time for any questions and was happy to try and help as much as possible. Shauna went above ...
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Jul 03, 2023
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Thank you so much Sophie for your kind words it was a real pleasure getting you guys moved! ...
Jun 26,2023
Jun 26,2023
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Paul was very professional from start to finish he made the whole process of selling our house go very smoothly, he was always polit, kind and considerate. Paul always asked for any input we may have. Paul answered any questions we had at any point. ...
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Jun 21,2023
Jun 21,2023
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I moved into the Property (94 Holbrook Avenue) in July last year. As this was a refurbished property it was almost like a brand new house. But we has a quite a number of issues . But I must say the support we got from Caroline was ...
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Jun 20,2023
Jun 20,2023
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Having worked with Alex and used his expertise many times, I wouldn't hesitate to recommend him to anyone. He is passionate about his industry, has brilliant negotiation skills and is a pleasure to deal with....
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Jun 20,2023
Jun 20,2023
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Thank you Caroline for the outstanding service you provide for my rental properties and more recently a end of rental check out
Fantastic service highly recommend...
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Jun 09,2023
Jun 09,2023
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I had an exceptional experience working with Caroline & The Property Experts team as our rental manager in Rugby. Their professionalism, expertise, and attentive service exceeded our expectations.
Caroline demonstrated a deep understanding of the local property market, finding us the right tenants on a consistent ...
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Jun 09,2023
Jun 09,2023
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From the early days of beginning to consider selling my property I have had nothing but an outstanding level of service from Caroline and members of her Team such as Paul. Their level and quality of communication is second to none and I am updated ...
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May 27,2023
May 27,2023
1
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Paul was very polite and professional. Any questions we had or problems he answered and sorted very quickly. Would highly recommend....
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May 25,2023
May 25,2023
1
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this helpful
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Paul Petticrew was extremely professional and personable throughout the sale of our property. He oversaw the complete process personally and responded readily and promptly to any enquiries. His liaison with the Mather Partnership
( sellers of our new home in Cornwall) was excellent. Paul completed all ...
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Jan 16,2023
Jan 16,2023
0
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Dan was really helpful and knowledgeable, we went to view a property he was selling and he was able to answer all the questions in the viewing, which not all estate agents can. He also came and valued our house after the viewing and gave ...
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Jan 16, 2023
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Hi Tyrone, Thank you for the recommendation and the 5* Review. It was great to meet you and good luck with your new home. ...
Nov 14,2022
Nov 14,2022
1
people found
this helpful
this helpful
After having had what can only be described as a shocking time with another estate agent it was an absolute pleasure to meet Radu. He is a very cheerful and respectful person and approaches the sale of our house in exactly the same manner. He ...
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Nov 14, 2022
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Thanks Simon for the review. I was pleasure dealing with both of you. Good luck with your next chapter. All the best! ...
Oct 26,2022
Oct 26,2022
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Paul was very professional and polite ,answering questions and worries immediately. Paul took all the stress out of selling our property.The advertising was superb and property sold within 10 days of advertising. We can't recommend him enough ,thankyou from Malcolm and Denise...
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Oct 05,2022
Oct 05,2022
0
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Amazing experience - After 1 year of looking for no price wars just good simple straight forward service. Good transparency and just fantastic. Thank you!!!...
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Oct 04,2022
Oct 04,2022
1
people found
this helpful
this helpful
Selling a house can be super stressful but Paul has been professional, thorough and helpful throughout, making it really straightforward for me. He's worked tirelessly to generate loads of interest in my home and I'm really pleased with the offers I've had. I can't thank ...
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Oct 01,2022
Oct 01,2022
0
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We put our house up for sale in May 2022 with Newman Property Experts a couple of days before going on a long weekend break abroad . Radu the representative was very enthusiastic and quickly arranged a professional video and pictures on the major property sites and ...
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Oct 01, 2022
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Thanks for your kind review, It was a pleasure dealing with you both, and I was delighted to sell your home. ...
Sep 28,2022
Sep 28,2022
0
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Just in the process of selling and purchasing a property with paul handling it all. I cant say highly of him.so professional and friendly and listens to his customers. Answers texts and calls which in these times is amazing. Would definitely recommend paul be ...
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Sep 08,2022
Sep 08,2022
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From the start Phil gave extremely good advice on selling my property and I received an offer very quickly. Nothing was too much trouble and he made the process much easier. Once my sale was agreed he kept in touch brilliantly and he was always ...
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Aug 25,2022
Aug 25,2022
1
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I really can’t speak highly enough of Charlie. She is professional, friendly and efficient. Nothing is too much trouble for her, she has gone above and beyond to help us. Charlie is an excellent communicator and highly knowledgeable.
Moving house can be an incredibly ...
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Aug 25, 2022
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Thank you so much - it was a pleasure to help you both! ...
Aug 06,2022
Aug 06,2022
0
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I would highly recommend James to anyone selling their home. I had originally listed my home with a different estate agent and long story short, we didn't have a great time. It really knocked my confidence about moving house as it had been a very ...
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Jul 05,2022
Jul 05,2022
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HIGHLY RECOMMENDED *****
James sold three family properties for us within a year. He also rented another out for us.
He was pleasant, easy going and very knowledgable of the local market. Nothing was too much trouble for him at all.
He has lots of experience ...
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Jun 21,2022
Jun 21,2022
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Paul has been a massive help in selling our first home. He has a very approachable manner and no task is too much for him. He guided me through the process and I was impressed with the marketing side of my property which got us ...
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Apr 19,2022
Apr 19,2022
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I'd like to thank Paul for his part in the sale of my house.
I've not sold a house before and Paul made the whole process easy and straightforward; going, certainly in my case, above and beyond the call.
I'd recommend both Paul and the ...
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Mar 23,2022
Mar 23,2022
0
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Paul is very professional and intelligent. He supports his clients fully and takes the worry out of selling property. Definitely 5 stars.
Thank you Paul....
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Mar 15,2022
Mar 15,2022
1
people found
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Paul was a 'breath of fresh air'
From the start he impressed with his friendly and proactive approach
An excellent communicator, he inspires confidence that he will get the job done!...
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Mar 04,2022
Mar 04,2022
1
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I can't fault Paul's speed of response, clarity, or effort. I was very impressed with his market knowledge and focus....
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Paul Petticrew
(172)
Miranda
(158)
Mark
(40)
Joel
(38)
Paul
(37)
Matt Harvey
(28)
Henry James
(26)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
Emily
Becky
Bernadine
(4)
Lewis
(2)
Chris
(1)
Jeffrey
(1)
Ben
(0)
Guy
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Mark
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Jiten
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Norma
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Chetnaa
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Keri
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James
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Benjamin
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Moin
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Nathan
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Ramona
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Teresa
Clive
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Nicole
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Graham
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Ricky
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James
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Daniel
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Ali
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Ashley
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Sharif
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Lee
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Edward
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Josh Freke and
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Gamze
David
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
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