Head Office, Rugby, CV21
4.8/5, 543 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

Opening Hours
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 113 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Latest Properties
Images & Videos

“Graham and Katherine's level of service was excellent. They communicated ......”

Share on :
Apr 16,2012
Minithumbup
By: 'Daren'
Apr 16,2012
0 people found
this helpful
Graham and Katherine's level of service was excellent. They communicated with us all the way through from the viewing to the purchase. Liaising with us and the seller to ensure we were kept up to date all the way through. It was a breath of ...
read full review
Was this helpful? Yes

“After buying and selling properties for a number of years, ......”

Share on :
Mar 06,2012
Minithumbup
By: 'Danny'
Mar 06,2012
0 people found
this helpful
After buying and selling properties for a number of years, it was a complete pleasure to find an Agent who was professional, always stayed in communication and were extremely helpful. If you want an agent that you can always get hold of, get feedback regularly ...
read full review
Was this helpful? Yes

“Spencer was excellent throughout the whole process which was swift ......”

Share on :
Mar 02,2012
Minithumbup
By: 'Felicity'
Mar 02,2012
1 people found
this helpful
Spencer was excellent throughout the whole process which was swift and uncomplicated. Communication is key and he was always at the other end of the phone when needed and always called back when promised. The Conveyancing Team were also great, professional and very easy to ...
read full review
Was this helpful? Yes

“Matt was friendly and professional and quick to show me ......”

Share on :
Feb 02,2012
Minithumbup
By: 'MM'
Feb 02,2012
1 people found
this helpful
Matt was friendly and professional and quick to show me a property that i maybe interested in,and fed-back all the relevant information from the landlord that i required to complete the tenancy,either via email or a call it was no problem and would ...
read full review
Was this helpful? Yes

“I believe the agent was a great help and provided ......”

Share on :
Jan 26,2012
Minithumbup
By: 'Daniela'
Jan 26,2012
1 people found
this helpful
I believe the agent was a great help and provided us with a quick and efficient service, our questions were always answered. It made property searching more easier and enjoyable and less stressful....
read full review
Was this helpful? Yes

“It is because of our Newman agent (Matt Johnson) that ......”

Share on :
Jan 18,2012
Minithumbup
By: 'Danielle'
Jan 18,2012
1 people found
this helpful
It is because of our Newman agent (Matt Johnson) that we actually get our property. We have reserved another property with another agency before talking to Newman and it is because of our agents follow up and calling from time to time without disturbing us ...
read full review
Was this helpful? Yes

“Sam helped us to find a rental property in a ......”

Share on :
Jan 09,2012
Minithumbup
By: 'Cherryl'
Jan 09,2012
1 people found
this helpful
Sam helped us to find a rental property in a very short space of time as our house sale went through very quickly. We were struggling to find somewhere suitable. Sam never gave up and was determined to find us somewhere, he suggested several properties ...
read full review
Was this helpful? Yes

“We purchased a property with newmans estate rugby our agent ......”

Share on :
Jan 08,2012
Minithumbup
By: 'Derek'
Jan 08,2012
2 people found
this helpful
We purchased a property with newmans estate rugby our agent being Spencer Blake. We would like to thank spencer for all his hard work speed and efficiency in helping us through the process of buying our new home. we would also like to say that ...
read full review
Was this helpful? Yes

“Excellent and friendly co-operative work. Well done, We are happy....”

Share on :
Dec 23,2011
Minithumbup
By: 'Jumboree'
Dec 23,2011
1 people found
this helpful
Excellent and friendly co-operative work. Well done, We are happy....
read full review
Was this helpful? Yes

“The property was sold instantly after moving from another agent ......”

Share on :
Dec 12,2011
Minithumbup
By: 'Michael'
Dec 12,2011
1 people found
this helpful
The property was sold instantly after moving from another agent who did not sell it in 4 months. The sale was on the brink of collapse but solutions were found, followed up and actioned. Thank you...
read full review
Was this helpful? Yes

“hi from the moment I contacted newmans agents I got ......”

Share on :
Dec 04,2011
Minithumbup
By: 'Pavol'
Dec 04,2011
1 people found
this helpful
hi from the moment I contacted newmans agents I got very professional responce. Within few days agent named Samuel Ridler arranged for me couple of viewings of available properties. I told him what I was looking for and then he arranged me a property I ...
read full review
Was this helpful? Yes

“Did everything pretty soundly. No complaints at all. Excellent Service....”

Share on :
Dec 01,2011
Minithumbup
By: 'J'
Dec 01,2011
1 people found
this helpful
Did everything pretty soundly. No complaints at all. Excellent Service....
read full review
Was this helpful? Yes

“I initially contact Newmans to discuss letting a property within ......”

Share on :
Nov 30,2011
Minithumbup
By: 'RobertBavington'
Nov 30,2011
2 people found
this helpful
I initially contact Newmans to discuss letting a property within the Rugby area. I was then contacted by Sam Ridler who presented himself both professionally and confidently giving me assurance that I was in good hands choosing Newmans to let a property. I arranged multiple ...
read full review
Was this helpful? Yes

“We have had excellent service.Hank You...”

Share on :
Nov 25,2011
Minithumbup
By: 'A'
Nov 25,2011
1 people found
this helpful
We have had excellent service. Hank You...
read full review
Was this helpful? Yes

“We have had a very positive experience with Newman Estate ......”

Share on :
Nov 23,2011
Minithumbup
By: 'Elizabeth'
Nov 23,2011
1 people found
this helpful
We have had a very positive experience with Newman Estate Agents. The staff were helpful and attentive, with Carly in particular going above and beyond the call of duty to make our move as quick and easy as possible. The whole process took less than ...
read full review
Was this helpful? Yes

“We have just purchased through Newmans and both Graham and ......”

Share on :
Nov 23,2011
Minithumbup
By: 'gail'
Nov 23,2011
0 people found
this helpful
We have just purchased through Newmans and both Graham and Kerry did everything they could to make this a smooth transaction, however the seller did everything in his power to upset all parties at times, we all wondered if they really wanted to sell. However ...
read full review
Was this helpful? Yes

“Carly found good tenants on time and for a rental ......”

Share on :
Nov 23,2011
Minithumbup
By: 'CSG'
Nov 23,2011
0 people found
this helpful
Carly found good tenants on time and for a rental value within the range. Process of renting the place was not very clear. In overall very helpfull but sometimes long to answer (delays in payment of the rent of second month)....
read full review
Was this helpful? Yes

“I have a couple of mid terraced properties placed with ......”

Share on :
Nov 22,2011
Minithumbup
By: 'ANJU'
Nov 22,2011
0 people found
this helpful
I have a couple of mid terraced properties placed with this agent on a fully managed basis. The actual process for finding a tenant and having them vetted was first class. The senior letting agent did an excellent job of keeping us informed at every ...
read full review
Was this helpful? Yes

“Responds very prompty to all my enquiries, sorts out and ......”

Share on :
Nov 22,2011
Minithumbup
By: 'Anon'
Nov 22,2011
1 people found
this helpful
Responds very prompty to all my enquiries, sorts out and coordinates maintenance issues and ensures smooth transistion from one tenant to another....
read full review
Was this helpful? Yes

“The service from the very first phone call to the ......”

Share on :
Nov 18,2011
Minithumbup
By: 'Michael'
Nov 18,2011
1 people found
this helpful
The service from the very first phone call to the very last e-mail was absolutely outstanding. I cannot praise everyone enough. Everyone who called was polite and pleasant and extremely helpful. I am in sales myself and a Sales Manager I always try to give ...
read full review
Was this helpful? Yes

“I would like to thank Micheal (Newman Estate agent, Rugby) ......”

Share on :
Nov 16,2011
Minithumbup
By: 'RugbySale'
Nov 16,2011
4 people found
this helpful
I would like to thank Micheal (Newman Estate agent, Rugby) for his dedicated service for selling my property at Cawston. My property was in the market for 3 months with another agent. I recently instructed Michael from Newman estate agents- Rugby office to market our property. ...
read full review
Was this helpful? Yes

“...”

Share on :
Sep 09,2010
Minithumbdown
By: 'Delia'
Sep 09,2010
1 people found
this helpful
Was this helpful? Yes

“I am very happy about all aspects of the sale ......”

Share on :
Dec 15,2009
Minithumbup
By: 'ES'
Dec 15,2009
1 people found
this helpful
I am very happy about all aspects of the sale of my property. The impression I got from the beginning was that the sale would be handled well and effectively and I was totally relaxed and confident, even though I was living a great distance ...
read full review
Was this helpful? Yes

“We have a portfolio of properties that Newmans Residential Lettings ......”

Share on :
Oct 29,2009
Minithumbup
By: 'D'
Oct 29,2009
0 people found
this helpful
We have a portfolio of properties that Newmans Residential Lettings have managed on our behalf for a number of years now. We have always recieved excellent service and have no hesitation in recommending them to others. D Hartwell Managing Director Bilton Design & Build Ltd...
read full review
Was this helpful? Yes

“...”

Share on :
Oct 29,2009
Minithumbup
By: 'Lara'
Oct 29,2009
0 people found
this helpful
Was this helpful? Yes

“The main contact at Newmans we dealt with was Carley ......”

Share on :
Oct 23,2009
Minithumbup
By: 'Mikey_j'
Oct 23,2009
0 people found
this helpful
The main contact at Newmans we dealt with was Carley Scott, at all times she was professional and very friendly. She maintained contact with us on a regular basis, answered any questions and queries we may have had. Nothing seemed too much trouble for her. ...
read full review
Was this helpful? Yes

“Newman is better then all other letting agetns in Rugby....”

Share on :
Oct 22,2009
Minithumbup
By: 'ali'
Oct 22,2009
0 people found
this helpful
Newman is better then all other letting agetns in Rugby....
read full review
Was this helpful? Yes

“Like most landlords I've had a variety of experiences of ......”

Share on :
Oct 20,2009
Minithumbup
By: 'Jane'
Oct 20,2009
0 people found
this helpful
Like most landlords I've had a variety of experiences of managing agents, ranging from the good, to the bad - to the truly ugly! I must say, however, that the service and focus that I received recently from the team at Newmans at Rugby has ...
read full review
Was this helpful? Yes

“My main contact was Carly Scott who was great to ......”

Share on :
Oct 20,2009
Minithumbup
By: 'Colin'
Oct 20,2009
0 people found
this helpful
My main contact was Carly Scott who was great to deal with, she took time to understand my needs and went out of her way to get me the ideal property. I was well informed throughout the process and once I had moved in Carly ...
read full review
Was this helpful? Yes

“Just like to thank Deborah Gray for all her efforts ......”

Share on :
Oct 13,2009
Minithumbup
By: 'Janett'
Oct 13,2009
1 people found
this helpful
Just like to thank Deborah Gray for all her efforts in looking for a property for us to buy. She was extremely helpful and positive in our mission. Thank you Debbie...
read full review
Was this helpful? Yes
Staff picture Paul Petticrew
(172)
Staff picture Miranda
(145)
Staff picture Mark
(40)
Staff picture Joel
(37)
Staff picture Paul
(35)
Staff picture Henry James
(26)
Staff picture Matt Harvey
(25)
No image available Suzanne
(21)
Staff picture David
(15)
Staff picture Craig
(10)
Staff picture David
(8)
Staff picture Kasia
Staff picture Emily
Staff picture Becky
Staff picture Bernadine
(4)
Staff picture Lewis
(2)
Staff picture Chris
(1)
Staff picture Ben
(0)
Staff picture Alex
(0)
Staff picture Suzanne
(0)
Staff picture Guy
(0)
Staff picture Mark
(0)
Staff picture Jiten
(0)
Staff picture Chetnaa
(0)
Staff picture Keri
(0)
Staff picture James
(0)
Staff picture Benjamin
(0)
Staff picture Moin
(0)
Staff picture Nathan
(0)
Staff picture Ramona
(0)
Staff picture Eddie
(0)
No image available Teresa
Staff picture Clive
(0)
Staff picture Nicole
(0)
Staff picture Costin-Gabriel
(0)
Staff picture Graham
(0)
Staff picture Ricky
(0)
Staff picture James
(0)
Staff picture Monir
(0)
Staff picture Daniel
(0)
Staff picture Adam
(0)
Staff picture Ali
(0)
Staff picture Ashley
(0)
Staff picture Jeffrey
(0)
Staff picture Sharif
(0)
Staff picture Bethany
(0)
Staff picture Lee
(0)
Staff picture Will
(0)
Staff picture Edward
(0)
Staff picture David and Jenny
(0)
Staff picture Adam & Caroline
Staff picture Matthew
(0)
Staff picture Josh Freke and
(0)
Staff picture Gamze
Staff picture David
(0)
Staff picture Rovena
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts, Rugby CV21 2PE



Get in touch with

The Property Experts

Branch - Head Office, Rugby, CV21