96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ...
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The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
Paul
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Miranda
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Mark
(40)
Joel
(38)
Paul
(36)
Henry
(26)
Matt
(26)
Suzanne
(21)
David
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Craig
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David
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Kasia
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Emily
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Becky
(4)
Bernadine
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Lewis
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Chris
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Jeffrey
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Norma
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Chetnaa
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Keri
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James
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Benjamin
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Moin
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Ramona
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Teresa
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Clive
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Nicole
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Graham
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Ali
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Ashley
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Sharif
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Bethany
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Lee
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Will
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Edward
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David and Jenny
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David
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Latest Reviews
Featured Review
a
reviewed by 'Dan Williamson'
18th Sep 2024
reviewed by 'Lesley'
17th Sep 2024
reviewed by 'Paul Antony Jackson'
17th Sep 2024
reviewed by 'N Copson'
22nd Aug 2024
reviewed by 'Kelly'
19th Jul 2024
reviewed by 'Michael Percival'
Opening Hours
Address
The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £26,700 | £1,700,000 |
| Lettings | 82% | 87% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 1 | 116 | 3 | 177 | 2 | 112 | 0 | 23 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
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Mar 06,2012
Mar 06,2012
0
people found
this helpful
this helpful
After buying and selling properties for a number of years, it was a complete pleasure to find an Agent who was professional, always stayed in communication and were extremely helpful.
If you want an agent that you can always get hold of, get feedback regularly ...
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Mar 02,2012
Mar 02,2012
1
people found
this helpful
this helpful
Spencer was excellent throughout the whole process which was swift and uncomplicated. Communication is key and he was always at the other end of the phone when needed and always called back when promised. The Conveyancing Team were also great, professional and very easy to ...
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Feb 02,2012
Feb 02,2012
1
people found
this helpful
this helpful
Matt was friendly and professional and quick to show me a property that i maybe interested in,and fed-back all the relevant information from the landlord that i required to complete the tenancy,either via email or a call it was no problem and would ...
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Jan 26,2012
Jan 26,2012
1
people found
this helpful
this helpful
I believe the agent was a great help and provided us with a quick and efficient service, our questions were always answered. It made property searching more easier and enjoyable and less stressful....
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Jan 18,2012
Jan 18,2012
1
people found
this helpful
this helpful
It is because of our Newman agent (Matt Johnson) that we actually get our property. We have reserved another property with another agency before talking to Newman and it is because of our agents follow up and calling from time to time without disturbing us ...
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Jan 09,2012
Jan 09,2012
1
people found
this helpful
this helpful
Sam helped us to find a rental property in a very short space of time as our house sale went through very quickly. We were struggling to find somewhere suitable.
Sam never gave up and was determined to find us somewhere, he suggested several properties ...
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Jan 08,2012
Jan 08,2012
2
people found
this helpful
this helpful
We purchased a property with newmans estate rugby our agent being Spencer Blake. We would like to thank spencer for all his hard work speed and efficiency in helping us through the process of buying our new home. we would also like to say that ...
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Dec 23,2011
Dec 23,2011
1
people found
this helpful
this helpful
Excellent and friendly co-operative work. Well done, We are happy....
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Dec 12,2011
Dec 12,2011
1
people found
this helpful
this helpful
The property was sold instantly after moving from another agent who did not sell it in 4 months. The sale was on the brink of collapse but solutions were found, followed up and actioned. Thank you...
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Dec 04,2011
Dec 04,2011
1
people found
this helpful
this helpful
hi from the moment I contacted newmans agents I got very professional responce. Within few days agent named Samuel Ridler arranged for me couple of viewings of available properties. I told him what I was looking for and then he arranged me a property I ...
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Dec 01,2011
Dec 01,2011
1
people found
this helpful
this helpful
Did everything pretty soundly. No complaints at all. Excellent Service....
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Nov 30,2011
Nov 30,2011
2
people found
this helpful
this helpful
I initially contact Newmans to discuss letting a property within the Rugby area. I was then contacted by Sam Ridler who presented himself both professionally and confidently giving me assurance that I was in good hands choosing Newmans to let a property. I arranged multiple ...
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Nov 25,2011
Nov 25,2011
1
people found
this helpful
this helpful
We have had excellent service.
Hank You...
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Nov 23,2011
Nov 23,2011
1
people found
this helpful
this helpful
We have had a very positive experience with Newman Estate Agents.
The staff were helpful and attentive, with Carly in particular going above and beyond the call of duty to make our move as quick and easy as possible.
The whole process took less than ...
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Nov 23,2011
Nov 23,2011
0
people found
this helpful
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We have just purchased through Newmans and both Graham and Kerry did everything they could to make this a smooth transaction, however the seller did everything in his power to upset all parties at times, we all wondered if they really wanted to sell.
However ...
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Nov 23,2011
Nov 23,2011
0
people found
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Carly found good tenants on time and for a rental value within the range.
Process of renting the place was not very clear.
In overall very helpfull but sometimes long to answer (delays in payment of the rent of second month)....
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Nov 22,2011
Nov 22,2011
0
people found
this helpful
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I have a couple of mid terraced properties placed with this agent on a fully managed basis. The actual process for finding a tenant and having them vetted was first class. The senior letting agent did an excellent job of keeping us informed at every ...
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Nov 22,2011
Nov 22,2011
1
people found
this helpful
this helpful
Responds very prompty to all my enquiries, sorts out and coordinates maintenance issues and ensures smooth transistion from one tenant to another....
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Nov 18,2011
Nov 18,2011
1
people found
this helpful
this helpful
The service from the very first phone call to the very last e-mail was absolutely outstanding. I cannot praise everyone enough. Everyone who called was polite and pleasant and extremely helpful. I am in sales myself and a Sales Manager I always try to give ...
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Nov 16,2011
Nov 16,2011
4
people found
this helpful
this helpful
I would like to thank Micheal (Newman Estate agent, Rugby) for his dedicated service for selling my property at Cawston. My property was in the market for 3 months with another agent. I recently instructed Michael from Newman estate agents- Rugby office to market our property. ...
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Dec 15,2009
Dec 15,2009
1
people found
this helpful
this helpful
I am very happy about all aspects of the sale of my property.
The impression I got from the beginning was that the sale would be handled well and effectively and I was totally relaxed and confident, even though I was living a great distance ...
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Oct 29,2009
Oct 29,2009
0
people found
this helpful
this helpful
We have a portfolio of properties that Newmans Residential Lettings have managed on our behalf for a number of years now. We have always recieved excellent service and have no hesitation in recommending them to others.
D Hartwell
Managing Director
Bilton Design & Build Ltd...
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Oct 23,2009
Oct 23,2009
0
people found
this helpful
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The main contact at Newmans we dealt with was Carley Scott, at all times she was professional and very friendly. She maintained contact with us on a regular basis, answered any questions and queries we may have had. Nothing seemed too much trouble for her. ...
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Oct 22,2009
Oct 22,2009
0
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Newman is better then all other letting agetns in Rugby....
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Oct 20,2009
Oct 20,2009
0
people found
this helpful
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Like most landlords I've had a variety of experiences of managing agents, ranging from the good, to the bad - to the truly ugly! I must say, however, that the service and focus that I received recently from the team at Newmans at Rugby has ...
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Oct 20,2009
Oct 20,2009
0
people found
this helpful
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My main contact was Carly Scott who was great to deal with, she took time to understand my needs and went out of her way to get me the ideal property. I was well informed throughout the process and once I had moved in Carly ...
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Oct 13,2009
Oct 13,2009
1
people found
this helpful
this helpful
Just like to thank Deborah Gray for all her efforts in looking for a property for us to buy. She was extremely helpful and positive in our mission. Thank you Debbie...
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Oct 13,2009
Oct 13,2009
0
people found
this helpful
this helpful
We always dealt with Clare from Newmans when we were looking for properties, She was really nice always kind, helpful, very supportive and she was always there when we needed her, she also took us to view properties as we was from Blackpool and didn't ...
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Paul Petticrew
(172)
Miranda
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Mark
(40)
Joel
(38)
Paul
(36)
Henry James
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Matt Harvey
(26)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
Emily
Becky
Bernadine
(4)
Lewis
(2)
Chris
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Jeffrey
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
