96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ...
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The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
Paul
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Henry
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Latest Reviews
Featured Review
a
reviewed by 'Dan Williamson'
18th Sep 2024
reviewed by 'Lesley'
17th Sep 2024
reviewed by 'Paul Antony Jackson'
17th Sep 2024
reviewed by 'N Copson'
22nd Aug 2024
reviewed by 'Kelly'
19th Jul 2024
reviewed by 'Michael Percival'
Opening Hours
Address
The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £26,700 | £1,700,000 |
| Lettings | 82% | 87% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 1 | 116 | 3 | 177 | 2 | 112 | 0 | 23 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
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Jul 21,2012
Jul 21,2012
1
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All the staff I came in contact with were helpful from providing additional contacts, advice and providing tenents....
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Jul 16,2012
Jul 16,2012
1
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Excellent customer service. Team seem to be efficient and organised....
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Jul 15,2012
Jul 15,2012
3
people found
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Carly managed the re-letting of our apartment in a very professional and easy to use way.
Although we are very distant landlords, we felt in touch with what was going on and even when we rejected the first tenancy offered, Carly ensured a suitable alternative ...
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Jul 10,2012
Jul 10,2012
2
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carly ,managed the team ,letting them lead the customer interaction but i knew she was always aware of what was going on ,a credit to newmans top marks regards steve tressler...
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Jul 09,2012
Jul 09,2012
1
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Friendly and approachable!
Found a new tenant extremely quickly.
Returned calls and emails promptly.
Visited property on several occasions to help advise on pre-tenancy issues, drop spare keys etc.
Has offered advice on how to deal with previous tenants.
All in all excellent 5 star service, ...
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Jul 09,2012
Jul 09,2012
1
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Absolutely fantastic kept us up to date with all dealings and on our moving day was there waiting for us to do the paper work...
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Jul 06,2012
Jul 06,2012
1
people found
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Graham provided excellent service at all times. When our first sale fell through, he found another buyer in less than a week and was able to achieve a higher selling price. He also visited the property with surveyors etc. for us as we had already ...
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Jul 05,2012
Jul 05,2012
2
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I would like to take this opportunity to say a big thank you to yourself and Newmans for
the exceptional service myself and my husband received in the letting
out of our property.
The whole process was made seamless and nothing appeared to be too ...
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Jul 03,2012
Jul 03,2012
1
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I am very happy with the service and commitment that you and your department provides. Queries are responded to in a timely manner, and payments are always on time.
And I would recommend Newmans Lettings...
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Jul 03,2012
Jul 03,2012
2
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both members of staff sam and carly, from newmans have been fantastic with regards to their attitude towards work and their helpfulness towards us when enquiring about jobs. i would highly recommend them.
MS Property Services...
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Jul 02,2012
Jul 02,2012
1
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Sam Ridler took us around alot of properties and ensured we got what my wife and I wanted, he did not flinch under our pressure. Thanks Sam...
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Jul 02,2012
Jul 02,2012
1
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I feel I had exceptionally good service from Carly Scott at Newman's, Rugby. This was my first experience as a landlord leting a property. From the start Carly was proactive in keeping in touch with me even though I had origianlly signed with another agent. ...
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Jul 02,2012
Jul 02,2012
0
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Graham was very helpful, always returned my phone calls and dealt with any requests propmptly. Extremely good service, thank you Graham....
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Jul 02,2012
Jul 02,2012
2
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I have worked with Carly for over 3 years. The best way to sum her up was in an email that I sent her lettings director Caroline some months ago describing her as 'A Great Asset to Newman's' She always greets you with a smile and ...
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Jul 02,2012
Jul 02,2012
1
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I have never had the pleasure of meeting Carly as I live in Northern Ireland however I have full confidence in any information I receive from her and have full confidence in Carly dealing with the letting of our property,we are kept updated at ...
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Jul 01,2012
Jul 01,2012
2
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I think that the Company do a good job for me as a Landlord insofar as my properties are always let out. Carly Scott is the one person who I would single out for special praise.
I have 100% confidence that, whatever the query, Carly will ...
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Jul 01,2012
Jul 01,2012
1
people found
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This is the first time i have used newmans to rent a property and i am very happy with the level of service i recieved. Sam Ridler was very helpful and made me and my partner feel welcome. I would recommend newmans and mr Ridler ...
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Jul 01,2012
Jul 01,2012
1
people found
this helpful
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Excellent service from Carly for 2 years. Professional, Knowledgeable, and very Customer focused. Keeps me fully informed of viewings; matches potential tenants to the properties and areas well so that viewings are not time wasted; returns my calls promptly....
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Jun 29,2012
Jun 29,2012
1
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I really recommended this letting company....
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Jun 29,2012
Jun 29,2012
1
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I have been with Newmans for about 3 years now and have always been very satisfied with the level of service that I have received both from the company and directly from both Keeley and Carly...
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Jun 29,2012
Jun 29,2012
1
people found
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Good, sympathetic people, always understand and help you understand all the issues! No issues on which they could not find the answer! Thank you!...
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Jun 29,2012
Jun 29,2012
2
people found
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I had a fantastic experience using Newman's in Rugby. Carly was extremely helpful and worked very hard to find us a property within a very tight timeframe. She was very understanding of the situation we found ourselves in and not only did she find us ...
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Jun 29,2012
Jun 29,2012
1
people found
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Superb professional service. I have used Newmans for many a year and have always been looked after with fantastic service. Credit goes to Carly Scott she is professional in her work proactive and always always communicates which from a landlord perspective is so important.
Keep ...
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Jun 22,2012
Jun 22,2012
0
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Graham was brilliant throughout our purchase and helped to push our move through in just over a month! He was always available and consistent throughout the transaction. I felt that he was honest and professional with brilliant insight into the property market....
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Jun 22,2012
Jun 22,2012
0
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Good overall experience in helping me sort a property to let. Kept me well informed on the procedures and all checks were done promptly and timely...
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May 02,2012
May 02,2012
0
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My whole dealing with Michael and the rest of the team at Newmans Rugby was handled in a professional, efficient and pleasant manner. Everything went smoothly and we achieved an excellent result. Well recommended....
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Apr 20,2012
Apr 20,2012
1
people found
this helpful
this helpful
Both ladies Carly and Keeley who were dealing with me are very kind and helpful. I would highly recommend them for anyone who is hunting for a home....
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Apr 20,2012
Apr 20,2012
2
people found
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As a first time landlord I found the service provided by Carly and Sam invaluable. From initial advice through to advertsing, open house and securing an excellent tenant they were first class. The proof of the pudding is in the ating and within 3 weeks of ...
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Apr 19,2012
Apr 19,2012
0
people found
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Newmans couldnt have been more helpful throughout the process of searching for a rental property. From the moment we contacted them with our requirements, we were kept updated via email, and phone calls. No stone was left unturned in a bid to find us the ...
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Apr 16,2012
Apr 16,2012
0
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Graham and Katherine's level of service was excellent. They communicated with us all the way through from the viewing to the purchase. Liaising with us and the seller to ensure we were kept up to date all the way through. It was a breath of ...
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Paul Petticrew
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Miranda
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Mark
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Joel
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Paul
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Henry James
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Suzanne
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David
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Craig
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David
(8)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Best Estate Agent in Rugby 
