Head Office, Rugby, CV21
4.8/5, 543 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 543
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
1st Sep 2024
reviewed by 'Neil Ryan'
“Brilliant Service from Paul Petticrew. Couldn't do enough to help and was always available whenever needed during what was a ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 113 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold, Smethwick West Midlands, London, SN4

“Debbie was an absolute star through the sales process of ......”

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May 10,2013
Minithumbup
By: 'John'
May 10,2013
1 people found
this helpful
Debbie was an absolute star through the sales process of my house and managed to get prospective buyers within the first day. The house was sold immediately, however circumstances meant I had to withdraw the property from sale. Despite this Debbie has continued to offer ...
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“We have now been in our new home for a ......”

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May 01,2013
Minithumbup
By: 'Lindsay'
May 01,2013
1 people found
this helpful
We have now been in our new home for a week and are very happy. The service received from Sam has been very good, polite and professional and always on time for appointments, answering questions and finding answers to questions for us. The process from ...
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“I was very satysfied with kind and professional attitude of ......”

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Apr 29,2013
Minithumbup
By: 'Erik'
Apr 29,2013
1 people found
this helpful
I was very satysfied with kind and professional attitude of the agent.She clearly explained all matters about letting of the house.You are the best. Yours sincerelly Erik Kona and Zuzana Martincova...
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“Deborah was outstanding in her communication during the time we ......”

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Apr 24,2013
Minithumbup
By: 'Mr'
Apr 24,2013
1 people found
this helpful
Deborah was outstanding in her communication during the time we had our house on the market. She never failed to relate any feedback to us and always called if she said she would. With Deborah we always felt our property sale was in the right ...
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“Deborah Gray was a very professional and reliable source of ......”

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Apr 19,2013
Minithumbup
By: 'Chrs'
Apr 19,2013
1 people found
this helpful
Deborah Gray was a very professional and reliable source of information as we were new to the Rugby area. She got to know what we wanted and kept in touch with us over a 9 month period and persisted in helping us and we have now ...
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“Deborah worked tirelessly to find us a house meeting our ......”

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Apr 19,2013
Minithumbup
By: 'Ian'
Apr 19,2013
1 people found
this helpful
Deborah worked tirelessly to find us a house meeting our requirements. When the purchase was going through she followed things up with the vendor and solicitors to make sure everything progressed smoothly and swiftly. I would definetly recommend Deborah if you are selling or purchasing ...
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“Carly Scott has been helpful, polite and prompt in her ......”

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Apr 19,2013
Minithumbup
By: 'Marilyn'
Apr 19,2013
1 people found
this helpful
Carly Scott has been helpful, polite and prompt in her dealings with me and has successfully negotiated several difficult situations recently. She has kept good track of the progress of managing problems with the tenancy and has made sure I am kept up to date ...
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“Carly is very knowledgeable willing and helpfull, and we hope ......”

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Apr 12,2013
Minithumbup
By: 'Bernard'
Apr 12,2013
1 people found
this helpful
Carly is very knowledgeable willing and helpfull, and we hope for a long and trouble free association with her company....
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“Carly has provided excellent customer service to any queries I've ......”

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Apr 08,2013
Minithumbup
By: 'Toby'
Apr 08,2013
1 people found
this helpful
Carly has provided excellent customer service to any queries I've had and has helped fill the property quickly and painlessly. I would happily recommend to friends and family.......
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“I have found Carly to be very efficicent. ON the ......”

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Apr 08,2013
Minithumbup
By: 'emily'
Apr 08,2013
1 people found
this helpful
I have found Carly to be very efficicent. ON the first meeting she was very friendly, organised and helpful. She gave me lots of information and sold newmans without being too pushy. Since then herself and Rebecca have been very helpful and have been good ...
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“Georgia was very helpful during the whole letting process. She ......”

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Mar 20,2013
Minithumbup
By: 'Pleased'
Mar 20,2013
0 people found
this helpful
Georgia was very helpful during the whole letting process. She is bright and cheerful. She helped me after i had moved in and i couldnt work out the central heating system by contacting the previous tenants who very kindly popped out to show me....
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“Carly Scott was very friendly when we first came to ......”

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Feb 21,2013
Minithumbup
By: 'Rebecca'
Feb 21,2013
5 people found
this helpful
Carly Scott was very friendly when we first came to view the property, she was enthusiastic and really personable and made the viewing enjoyable. When securing the property she kept us up to date with phone calls and we know she probably stayed to send ...
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“Carly was very helpful and pleasent through the whole letting ......”

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Feb 19,2013
Minithumbup
By: 'John'
Feb 19,2013
2 people found
this helpful
Carly was very helpful and pleasent through the whole letting process - She understood our family needs and found us the perfect family let - Many thanks! John & family...
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“I am very happy with the quality of service Carly ......”

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Feb 19,2013
Minithumbup
By: 'Melissa.s'
Feb 19,2013
2 people found
this helpful
I am very happy with the quality of service Carly Scott gave us, even after we moved in and we were finding small problems with the apartment she made sure that they would be taken care of. We are very happy with every Carly Scott ...
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“Throughout a long & drawn out process, Newmans in Rugby (Spencer, ......”

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Feb 13,2013
Minithumbup
By: 'Paul'
Feb 13,2013
1 people found
this helpful
Throughout a long & drawn out process, Newmans in Rugby (Spencer, Michael & Yusuf) were and acted in a most professional and helpful manner. We experienced alot of problems with our own estate agents but were extreamley grateful for the efforts and support that was given to ...
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“We are in the throes of buying a property through ......”

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Feb 10,2013
Minithumbup
By: 'Rob,'
Feb 10,2013
2 people found
this helpful
We are in the throes of buying a property through Newmans, Rugby at the moment and can't emphasise enough how helpful it has been having Deborah's assistance with this. From arranging the first appointment, to chasing up the seller's solicitor, she has been professional, courteous ...
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“Keeps me fully up dated with requirements for my property. ......”

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Jan 30,2013
Minithumbup
By: 'DH000001'
Jan 30,2013
2 people found
this helpful
Keeps me fully up dated with requirements for my property. Paid promptly and on time each month. Recently my tenant left and Newmans found a new tenant straight away....
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“I decided to use Newmans on the recommendation of a ......”

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Jan 03,2013
Minithumbup
By: 'Tom'
Jan 03,2013
2 people found
this helpful
I decided to use Newmans on the recommendation of a friend of mine, due to the brilliant service he received. I can honestly say I received the same high level of service I had been told about. James came and had the initial talks with ...
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“Carly has been quick to respond to our requests to ......”

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Dec 13,2012
Minithumbup
By: 'Ed'
Dec 13,2012
2 people found
this helpful
Carly has been quick to respond to our requests to find suitable tenants for the flat and in helping manage the transition between tenants. She keeps us informed on any work she is doing for us....
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“I first met Carly in late September when my property ......”

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Dec 11,2012
Minithumbup
By: 'Landlord'
Dec 11,2012
1 people found
this helpful
I first met Carly in late September when my property became available for letting. My first impressions were that she was cheerful, polite and knowledgeable about the letting market; at the end of the meeting I gave Carly the instruction to market the property. A ...
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“Carly Scott from Newmans at the Rugby branch has always ......”

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Dec 11,2012
Minithumbup
By: 'Pleased'
Dec 11,2012
1 people found
this helpful
Carly Scott from Newmans at the Rugby branch has always been at the end of the phone, she calls back and follows up as promised. Reassurance that someone is on the case with a personal touch is what one wants when dealing with an agent....
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“A good and efficient service - very prompt responses to ......”

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Dec 10,2012
Minithumbup
By: 'Katie'
Dec 10,2012
0 people found
this helpful
A good and efficient service - very prompt responses to emails, which suited me better than telephone. Pleased that we relet the property quickly and without any hassle....
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“Our previous estate agents had left us in a place ......”

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Dec 10,2012
Minithumbup
By: 'Andrew'
Dec 10,2012
1 people found
this helpful
Our previous estate agents had left us in a place were we felt it would be impossible to move. Spencer Blake from Newman's however guaranteed he would get a sale on our property and he did exactly what he said he would. Viewings on our ...
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“Mrs Lynch and I have recently converted a former commercial ......”

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Dec 07,2012
Minithumbup
By: 'Steve'
Dec 07,2012
1 people found
this helpful
Mrs Lynch and I have recently converted a former commercial developement in Rugby into 6 one bedroom flats. We involved Carly from Newman Lettings at a very early stage of the developement to find out what the current needs of tenants were in the Rugby area. ...
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“Myself and my wife found Carly to be very helpful ......”

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Dec 07,2012
Minithumbup
By: 'Dazz2608'
Dec 07,2012
1 people found
this helpful
Myself and my wife found Carly to be very helpful and eager to please. Overall, our experience with Carly has been a positive one and we really appreciate her support, guidance and ongoing assistance with our tenancy...
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“My son's house was put in the hands of Newmans ......”

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Dec 07,2012
Minithumbup
By: 'Diane'
Dec 07,2012
0 people found
this helpful
My son's house was put in the hands of Newmans and I was handling getting the house into letting condition. He is the Landlord. Orginally I was dealt with by Carly Scott and subsequently by Sam Ridler. Carly was especially easy to work with, as ...
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“I rent a property through Newman, and have done for ......”

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Dec 07,2012
Minithumbup
By: 'Tim'
Dec 07,2012
2 people found
this helpful
I rent a property through Newman, and have done for several years, but only the last few months through Carly. I have had some tenant issues, this was before Carly took over my property. I have been very impressed with her manner, she is very ...
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“Newmans have been excellent. I am currently in the process ......”

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Dec 07,2012
Minithumbup
By: 'BP'
Dec 07,2012
0 people found
this helpful
Newmans have been excellent. I am currently in the process of moving out of one of their properties for personal reason. People often worry about moving due to people coming to view the property and disrupting your home life as well as sorting things such ...
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“We found the lettings service provided was excellent, with prospective ......”

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Dec 07,2012
Minithumbup
By: 'George'
Dec 07,2012
1 people found
this helpful
We found the lettings service provided was excellent, with prospective tenants being found very quickly so that void perios were reduced to an absolute minimum. The management of the property was also well run, with readily available information and issues dealt with promtly and professionally. ...
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“Spencer made some pretty bold promises when I first met ......”

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Nov 22,2012
Minithumbup
By: 'Mike'
Nov 22,2012
3 people found
this helpful
Spencer made some pretty bold promises when I first met him, promises that he delivered and more. Not only did he get £6,000 more for my house than I thought I would be able to, this also enabled me to buy a house that when I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts, Rugby CV21 2PE



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Branch - Head Office, Rugby, CV21

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