Head Office, Rugby, CV21
4.8/5, 543 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 543
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
1st Sep 2024
reviewed by 'Neil Ryan'
“Brilliant Service from Paul Petticrew. Couldn't do enough to help and was always available whenever needed during what was a ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 113 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Images & Videos
The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold, Smethwick West Midlands, London, SN4

“The property sold was my mums, however, I looked after ......”

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Aug 30,2013
Minithumbup
By: 'Mrs'
Aug 30,2013
2 people found
this helpful
The property sold was my mums, however, I looked after all the dealing with the estate agents on her behalf. From the moment Deborah and Samantha came to the property to meet my mother and value the property, they were extremely courteous and helpful. The ...
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“I found Deborah to be very proffesional when we first ......”

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Aug 29,2013
Minithumbup
By: 'hardwick'
Aug 29,2013
0 people found
this helpful
I found Deborah to be very proffesional when we first met for the first viewig, answering all the questions we had about the property. I never felt we were being misled about the property. Throughout the period of seeing the property for the first time ...
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“This agency very helpful and friendly, especially the two Ladies ......”

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Aug 16,2013
Minithumbup
By: 'John'
Aug 16,2013
0 people found
this helpful
This agency very helpful and friendly, especially the two Ladies mentioned. They have managed the lettings for me over the past 6 Years. They keep me informed and advised on tenant matters as and when necessary, as well as taking care of maintenance and upkeep of ...
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“Carly was very helpful in finsing me a suitable poperty ......”

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Aug 16,2013
Minithumbup
By: 'Phil'
Aug 16,2013
0 people found
this helpful
Carly was very helpful in finsing me a suitable poperty for rental. I was moving 100+ miles from home and starting a new job, and undergoing training at the same time, so I was under a lot of stress at the time. Carly showed me round ...
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“I viewed 2 properties with Sam Ridler, the 2nd wasn't even ......”

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Aug 16,2013
Minithumbup
By: 'Sam'
Aug 16,2013
1 people found
this helpful
I viewed 2 properties with Sam Ridler, the 2nd wasn't even advertised on the market yet when I fell in love with it and decided to take it more or less there and then! Sam was always on time for appointments, and has a very professional ...
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“Carly went out of her way on a Saturday night ......”

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Aug 16,2013
Minithumbup
By: 'Clare'
Aug 16,2013
0 people found
this helpful
Carly went out of her way on a Saturday night to ensure a leak in our flat on the first night was resolved even though it was well outside of working hours. Since then Carly has kept in touch with us to resolve any issues ...
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“We are first time land lords and were very nervous ......”

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Aug 15,2013
Minithumbup
By: 'Tim'
Aug 15,2013
0 people found
this helpful
We are first time land lords and were very nervous of letting out our home. All the staff at Newmans of Rugby and Carly in particular made us feel very confident with the whole proceedure. They have been very helpful and attentive, leaving us feeling ...
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“Carly Scott arranged our viewing for a popular property which ......”

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Aug 11,2013
Minithumbup
By: 'Emily'
Aug 11,2013
0 people found
this helpful
Carly Scott arranged our viewing for a popular property which we were very pleased to become the new tenants for. She was very approachable, friendly and helpful and answered all our questions promptly and comprehensively - we are first-time tenants and the whole process was ...
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“I found Deborah to be a pleasure to deal with ......”

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Aug 06,2013
Minithumbup
By: 'Joanne'
Aug 06,2013
0 people found
this helpful
I found Deborah to be a pleasure to deal with in purchasing our new home, she made the purchase so much easier especially in comparison to the Estate Agents selling our property. Knowing what I know now I would of chosen to sell with Newmans ...
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“i have dealt with carly on a number of occaisions ......”

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Jul 29,2013
Minithumbup
By: 'michael'
Jul 29,2013
0 people found
this helpful
i have dealt with carly on a number of occaisions and have always found her to be friendly approachable and helpful. she always responds quickly to any instructions or questions i have. she has always found me good tennants for my property. regards michael....
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“I approached Newman's following my wish to buy a property ......”

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Jul 29,2013
Minithumbup
By: 'Heather'
Jul 29,2013
1 people found
this helpful
I approached Newman's following my wish to buy a property locally after having rented in the area for a while. I registered with Deborah and from this point onwards, the service provided was amazing. I was kept informed and updated at all times, and her ...
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“Spencer's knowledge and enthusiasm was invaluable, he obviously enjoys his ......”

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Jul 29,2013
Minithumbup
By: 'Stephen'
Jul 29,2013
1 people found
this helpful
Spencer's knowledge and enthusiasm was invaluable, he obviously enjoys his career. He helped achieve a very good price for our home at reasonable cost. His specialist knowledge and advice helped us get the house we wanted, his research and advice helped us not to over ...
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“From when we first met the Deborah representative, we had ......”

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Jul 16,2013
Minithumbup
By: 'olga&monika'
Jul 16,2013
1 people found
this helpful
From when we first met the Deborah representative, we had no doubts that she were the agent for us. With the 'fresh approach' and bright for sale boards she was really different to most of the agents in our area. She always tried the best ...
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“very helpful and friendly, easy to work with and any ......”

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Jul 05,2013
Minithumbup
By: 'ollyrichardson'
Jul 05,2013
0 people found
this helpful
very helpful and friendly, easy to work with and any issues or queries where answered or resolved quickly. The agent treat us fairly and made moving in an easy experience and told us up front about aditional costs...
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“The agent found a tenant very quickly. Carly kept me ......”

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Jul 02,2013
Minithumbup
By: 'Julia'
Jul 02,2013
1 people found
this helpful
The agent found a tenant very quickly. Carly kept me updated of progress at every stage and made sure that the mistakes that happened last time I let another property did not occur again....
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“I am very happy with the service I received from ......”

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Jul 02,2013
Minithumbup
By: 'Colin'
Jul 02,2013
1 people found
this helpful
I am very happy with the service I received from Newman Sale and Lettings, especially Carly Scott, as I never spoke or delt with anybody else whilst securing my current rented property. Carly gave me a speculative phone call about a week after I had ...
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“Carly Scott was a delight to deal with she gave ......”

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Jun 27,2013
Minithumbup
By: 'one'
Jun 27,2013
1 people found
this helpful
Carly Scott was a delight to deal with she gave excellant support to me in all aspects and process of finding a tenant for my property. I would definately recommend Carly Scott to any potential landlords/landladies who are looking to use an agency to ...
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“Excellent standard of service from Carly, she really exceeded my ......”

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Jun 27,2013
Minithumbup
By: 'Lisa'
Jun 27,2013
1 people found
this helpful
Excellent standard of service from Carly, she really exceeded my expectations and nothing was too much trouble. Carly kept me informed of progress and even called me on her day off and out of hours....
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“Was looking to rent a property and spoke to Carly ......”

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Jun 25,2013
Minithumbup
By: 'Happy'
Jun 25,2013
1 people found
this helpful
Was looking to rent a property and spoke to Carly Scott regarding this and basically did not have to do anything else as Carly delivered everything, communication was excellent ails and phone calls kept us up to date on a daily basis, very very thorough ...
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“The whole process of the sale of the property went ......”

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Jun 22,2013
Minithumbup
By: 'Dave'
Jun 22,2013
0 people found
this helpful
The whole process of the sale of the property went so smoothly we still can't quite believe it. Spencer's extensive knowledge of the property market in Rugby made us feel positive from the start and from valuation to completion took only six weeks....
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“Carly Scott was very efficient even coming to photograph my ......”

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Jun 20,2013
Minithumbup
By: 'Gavin'
Jun 20,2013
1 people found
this helpful
Carly Scott was very efficient even coming to photograph my property on her day off. Carly is equally helpfull with any problems with tennants....
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“On this moment 100% positive feedback for all crew. Clear terms ......”

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Jun 18,2013
Minithumbup
By: 'Tom'
Jun 18,2013
1 people found
this helpful
On this moment 100% positive feedback for all crew. Clear terms with renting, problem sorted fast. Good contact with agents. I can recommend this crew. Special thanks for Georgia for very nice start with this company....
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“As a first time buyer I didnt really have much ......”

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Jun 17,2013
Minithumbup
By: 'Sarah'
Jun 17,2013
2 people found
this helpful
As a first time buyer I didnt really have much of a clue what I needed to do. Deborah was a massive support to me from start to finish. She was always on hand to explain things I didnt understand (some of this should have ...
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“I found both Same and Keeley to be very professional, ......”

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Jun 10,2013
Minithumbup
By: 'Pat'
Jun 10,2013
2 people found
this helpful
I found both Same and Keeley to be very professional, efficient and prompt in every aspect of the letting of my property. I would recommend Sam and Keeley/Newmans to any prospective landlord/landlady if and when the opportunity arises. The same applies to their ...
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“We had moved into Rugby and we were looking to ......”

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Jun 07,2013
Minithumbup
By: 'Harish'
Jun 07,2013
1 people found
this helpful
We had moved into Rugby and we were looking to rent a house within a short period of time. We wandered into the town looking for letting agents and found Newmans. I was amazed with the service they had extended in making us comfortable from ...
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“We were looking for a flat to rent and we ......”

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Jun 01,2013
Minithumbup
By: 'Eniko'
Jun 01,2013
1 people found
this helpful
We were looking for a flat to rent and we found a nice one on Newmans page. We were contacted by Georgia and we arranged a viewing. She was very helpful and nice and gave us all the information we needed. The referencing took more ...
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“Deborah is an extremely professional agent. We are delighted with ......”

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Jun 01,2013
Minithumbup
By: 'Tris'
Jun 01,2013
2 people found
this helpful
Deborah is an extremely professional agent. We are delighted with the level of service that Deborah gave. From the start Deborah was enthusiastic, honest and efficient in the way she helped us market and sell the property. We were especially impressed when Deborah managed to ...
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By: Supernerogirl
Jun 01, 2013
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Thank you so much for your feedback it makes it all worth while. ...

“Deborah has been with us every step of the way ......”

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May 29,2013
Minithumbup
By: 'Mr'
May 29,2013
0 people found
this helpful
Deborah has been with us every step of the way with our house purchase. She is friendly, approachable and efficient, and she has deal with any queries and obstacles along the way promptly. She is an asset to Newmans and definitely the agent we would ...
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“Deborah was very reassuring during the sale of our house, ......”

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May 22,2013
Minithumbup
By: 'J'
May 22,2013
0 people found
this helpful
Deborah was very reassuring during the sale of our house, keeping us informed every step of the way, if we encountered a problem, Deborah dealt with it swiftly and efficiently. We wouldn't use anyone else if we were to sell our present house - thanks ...
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By: supernerogirl
Jun 17, 2013
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Thank you for your feed back. ...

“Deborah dealt with the sale of our property a few ......”

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May 20,2013
Minithumbup
By: 'P'
May 20,2013
0 people found
this helpful
Deborah dealt with the sale of our property a few months back, and we just wanted to emphasise how Deborah personally looked after our sale, kept us up to date and informed all the way and made the whole process a lot smoother. Deborah is ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

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Branch - Head Office, Rugby, CV21

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