96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ...
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The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
Paul
(172)
Miranda
(145)
Mark
(40)
Joel
(37)
Paul
(35)
Henry
(26)
Matt
(25)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
(6)
Emily
(5)
Becky
(4)
Bernadine
(4)
Lewis
(2)
Chris
(1)
Ben
(0)
Alex
(0)
Suzanne
(0)
Guy
(0)
Mark
(0)
Jiten
(0)
Chetnaa
(0)
Keri
(0)
James
(0)
Benjamin
(0)
Moin
(0)
Nathan
(0)
Ramona
(0)
Eddie
(0)
Teresa
(0)
Clive
(0)
Nicole
(0)
Costin-Gabriel
(0)
Graham
(0)
Ricky
(0)
James
(0)
Monir
(0)
Daniel
(0)
Adam
(0)
Ali
(0)
Ashley
(0)
Jeffrey
(0)
Sharif
(0)
Bethany
(0)
Lee
(0)
Will
(0)
Edward
(0)
David and Jenny
(0)
Adam & Caroline
(0)
Matthew
(0)
Josh Freke and
(0)
Gamze
(0)
David
(0)
Rovena
(0)
Latest Reviews
Featured Review
a
reviewed by 'Dan Williamson'
18th Sep 2024
reviewed by 'Lesley'
17th Sep 2024
reviewed by 'Paul Antony Jackson'
17th Sep 2024
reviewed by 'N Copson'
22nd Aug 2024
reviewed by 'Kelly'
19th Jul 2024
reviewed by 'Michael Percival'
Opening Hours
Address
The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £26,700 | £1,700,000 |
| Lettings | 82% | 87% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 1 | 116 | 3 | 177 | 2 | 112 | 0 | 23 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
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Rankings
Overall
Overall
Latest Properties
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Feb 11,2014
Feb 11,2014
0
people found
this helpful
this helpful
I recieved excellent support and updates along the way. Everything was clearly explained to me and nothing was ever too much trouble. You really do feel that they are doing everything to help get the best for your sale and marketing your property. It would ...
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Jan 30,2014
Jan 30,2014
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Your welcome for this review Deborah and Thank you.
I just wanted to say Deborah from Newman was very help .& Highly Recommended....
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Jan 30,2014
Jan 30,2014
0
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My first point of contact with Deborah was during the spring of 2013 when we put our house on the market at LE67 3AU and were wanting to view properties in the Rugby area and during the period of placing our house on the market and ...
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Jan 08,2014
Jan 08,2014
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My experience of dealing with Deborah Gray was absolutely pleasant. She has been professional throughout the sales. Her willingness to support and provide me with the latest updates has been fantastic. There has been difficult times during the purchase of the property however with her ...
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Jan 07,2014
Jan 07,2014
0
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Excellent service to date, nothing too much trouble,
Very understanding, good communication
Able to make decisions quickly and effectively
Pleasure to deal with...
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Dec 23,2013
Dec 23,2013
0
people found
this helpful
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Jamie Morgan was simply superb, had it not been for Jamie we would have withdrawn from the sale process. Our coneyancer and those used by our purchaser should be made to attend a course run by Jamie on conveyancing.
She chased people to do their ...
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Dec 19,2013
Dec 19,2013
0
people found
this helpful
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Deborah initially introduced us to the property when we went into the office to register for lettings, we immediately asked Deborah to arrange a viewing which she did and met us at the property within the hour. Deborah then arranged a second viewing for the ...
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Dec 13,2013
Dec 13,2013
0
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A brilliant & efficient service...
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“Excellent customer service. Very approachable and good communicational skills. Very ......”
Dec 11,2013
Dec 11,2013
1
people found
this helpful
this helpful
Excellent customer service. Very approachable and good communicational skills. Very honest, clear in all aspects of the communication. friendly service.Great service overall....
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Dec 09,2013
Dec 09,2013
0
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After searching for the right property for some years, the right one finally came on the market. Obviously we were anxious to proceed as quickly as possible. For us Deborah was more than just professional and helpful. She went the extra mile by picking up ...
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Nov 30,2013
Nov 30,2013
1
people found
this helpful
this helpful
Excellent - the one word that describes the levels of service. From the initial call to the commencement of the tenancy everything was easy, clear and straight forward.
Carly and her team at Newman's Rugby have set the benchmark for other lettings agents to aim ...
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Nov 29,2013
Nov 29,2013
0
people found
this helpful
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In dealing with Joel, he went way beyond what would normally be expected of a person in his position. Even to the point of helping me to unload the vehicle I had leased to move my property from Scotland (this was at 7pm!)
Despite having ...
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Nov 27,2013
Nov 27,2013
1
people found
this helpful
this helpful
We recently purchased a buy-to-let property in Rugby with the help of Spencer Blake in the Sales Team and were looking to find a Tenant quickly. We were introduced to Carly Scott & Joel Diack in the Lettings Team who understood what we were looking for, ...
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Nov 07,2013
Nov 07,2013
0
people found
this helpful
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I initially dealt with Sam Wood who was very pleasant and approachable. My viewings then seemed to be conducted by several members of staff which led to feedback often not being given. On one occasion, I was even unaware until after the event that a ...
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Nov 04,2013
Nov 04,2013
0
people found
this helpful
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Firstly I dealt with Sam Wood who was very pleasant and approachable. My viewings seemed to be conducted by several members of staff which was not great as I often received no feedback, and on one occasion was not aware until after the event that ...
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Nov 04,2013
Nov 04,2013
0
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Deborah was excellent and very helpfull through a dificult purchase. Kept me in the picture every step of the way and i am greatful for her help....
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Nov 01,2013
Nov 01,2013
0
people found
this helpful
this helpful
Through experience, I already believed newmans to be the best estate agents in the Rugby area, so it was an easy decision to use them again.
This time, I dealt with Deborah Gray, I found her to be excellent and a credit to her employers. ...
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Oct 19,2013
Oct 19,2013
0
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this helpful
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I found Joel to be very friendly and willing to help. He had a friendly nature and it made you feel at ease with all the process. would highly recommend Joel to a friend....
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Oct 11,2013
Oct 11,2013
0
people found
this helpful
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Really Helpful, Gave advice helping my to deal with problems caused from selling my house with another agent, returned my calls, reasured me, and got me quicker due to my cercumstances. Took time to listen to me...
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Oct 10,2013
Oct 10,2013
0
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Deborah kept in touch with us from the first visit. she regularly called to ask for updates on our situation and followed through with viewings and information. She has been a friendly and helpful face along the process....
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Oct 10,2013
Oct 10,2013
0
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Carly was very helpful and friendly. She explained everything that was unclear. Overall I had very pleasant experience and hopefully it will continue to be like that....
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Oct 09,2013
Oct 09,2013
1
people found
this helpful
this helpful
I dealt with quite a few agents during the process of selling and buying and I can honestly say Deborah stood out head and shoulders above all of them
she is very easy to deal with, seems to be very hard working and most importantly ...
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Oct 06,2013
Oct 06,2013
1
people found
this helpful
this helpful
Fab service guys! Kept me really well informed, really went the extra mile and considered the circumstances, which was in stark contrast to previous experiences of A.N Other local agent.
Will definitely purchase again from you, great experience, great agent and great looking girls!! ...
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Oct 04,2013
Oct 04,2013
2
people found
this helpful
this helpful
I enquired about a property and spoke to Sam on the phone, who was extremely helpful in arranging a viewing at short notice. Sam was already at the property when I arrived to view, and was professional without being intrusive throughout the viewing. Due to ...
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Sep 30,2013
Sep 30,2013
1
people found
this helpful
this helpful
Carly first contacted me when I was using another agent; she has kept in regular contact and her tenacity was rewarded when existing tenants moved out. Consistently professional in her approach to the task in hand she managed a changeover of tenant and agency and ...
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Sep 22,2013
Sep 22,2013
0
people found
this helpful
this helpful
We saw the property on the Internet, and contacted Joel for a viewing, we lived 110 miles away, but Joel arranged a viewing at a time convenient for us at short notice. He kept in constant contact during the two weeks after the viewing and before ...
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Sep 15,2013
Sep 15,2013
1
people found
this helpful
this helpful
Once we explained our requirements to Joel, he located a suitable property and then
Managed to oversee the whole process and ensure that it was all completed efficiently in time to meet our urgent deadline....
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Sep 12,2013
Sep 12,2013
0
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Carly Scott has been a real star. Our property was left in an awful state by a previous tenant (self managed). Carly was very kind, supportive and very knowledgeable. She always kept us informed every step of the way....
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Aug 30,2013
Aug 30,2013
0
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Carly went out of her way to make sure the property I was renting was clean. (The landlord was not fulfilling his obligation in this respect).
Carly went above and beyond the call of duty, and on her own initiative cleaned the flat to a ...
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Aug 30,2013
Aug 30,2013
2
people found
this helpful
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The property sold was my mums, however, I looked after all the dealing with the estate agents on her behalf. From the moment Deborah and Samantha came to the property to meet my mother and value the property, they were extremely courteous and helpful. The ...
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Paul Petticrew
(172)
Miranda
(145)
Mark
(40)
Joel
(37)
Paul
(35)
Henry James
(26)
Matt Harvey
(25)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
Emily
Becky
Bernadine
(4)
Lewis
(2)
Chris
(1)
Ben
(0)
Alex
(0)
Suzanne
(0)
Guy
(0)
Mark
(0)
Jiten
(0)
Chetnaa
(0)
Keri
(0)
James
(0)
Benjamin
(0)
Moin
(0)
Nathan
(0)
Ramona
(0)
Eddie
(0)
Teresa
Clive
(0)
Nicole
(0)
Costin-Gabriel
(0)
Graham
(0)
Ricky
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James
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Monir
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Daniel
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Adam
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Ali
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Ashley
(0)
Jeffrey
(0)
Sharif
(0)
Bethany
(0)
Lee
(0)
Will
(0)
Edward
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David and Jenny
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Adam & Caroline
Matthew
(0)
Josh Freke and
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Gamze
David
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
