96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ...
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The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
Paul
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Miranda
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Mark
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Joel
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Paul
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Matt
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Henry
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Suzanne
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David
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Craig
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David
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Kasia
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Emily
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Becky
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Bernadine
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Latest Reviews
Featured Review
a
reviewed by 'Dan Williamson'
18th Sep 2024
reviewed by 'Lesley'
17th Sep 2024
reviewed by 'Paul Antony Jackson'
17th Sep 2024
reviewed by 'N Copson'
22nd Aug 2024
reviewed by 'Kelly'
19th Jul 2024
reviewed by 'Michael Percival'
Opening Hours
Address
The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £26,700 | £1,700,000 |
| Lettings | 82% | 87% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 105 | 1 | 116 | 3 | 177 | 2 | 112 | 0 | 23 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
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Jun 05,2014
Jun 05,2014
1
people found
this helpful
this helpful
Deborah went out her way as there were a few issue while we waited for the sale to go through, even with her health problems she kept us informed of all things occurring. Well done and thank you again.
Jim & Tanya...
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May 30,2014
May 30,2014
1
people found
this helpful
this helpful
Deborah helped to make the sale of my house progress smoothly and efficiently. I will definitely recommend her to any friends and would not hesitate to use her expertise again in the future. All in all she made my selling experience smooth and as stress ...
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May 29,2014
May 29,2014
1
people found
this helpful
this helpful
Quincey was very helpful in trying to secure a property for us. He did everything he could. However, in the end we decided to go with another property, also from this agent. Quincey was always helpful, and returned emails and calls as soon as he ...
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May 29,2014
May 29,2014
1
people found
this helpful
this helpful
We cannot praise both Keeley and Joel enough for all the hard work they both put in to get the property ready for our move. They worked a miracle in getting it ready. Keeley is always lovely on the phone. She is helpful and professional. ...
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May 29,2014
May 29,2014
1
people found
this helpful
this helpful
I was looking for a property for my daughter who didn't live in Rugby. I found Kiran to be very helpful. She always tried to solve the problem, and if she couldn't, then she made sure that someone else did. She is always very friendly ...
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May 26,2014
May 26,2014
0
people found
this helpful
this helpful
I have been communicating with Keeley Bench on a regular basis over the past year, mostly on issues related to the management of my rental property. I write this review in order to highlight that Keeley has impressed me with her professionalism, her ability to ...
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May 21,2014
May 21,2014
0
people found
this helpful
this helpful
Both the sales negotiators were always available up to around 7pm, also worked Sundays, a lot of estate agents don't.
Had 5 bookings to view within the first day on the market.
We have always used Newmans to sell our property....
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May 21,2014
May 21,2014
0
people found
this helpful
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kiran is a very pleasant member of the staff. she fully understand our needs and requirement when looking for a property for us to rent. Kiran is very helpful and a credit to Newmans.
jill and don flint....
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May 19,2014
May 19,2014
0
people found
this helpful
this helpful
I am currently renting a beautiful 5 bedroom barn conversion, which i found through Newmans sales and lettings. i had been messed about by several other agents and needed to find a property for my family and I before my move out date so was under ...
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May 15,2014
May 15,2014
0
people found
this helpful
this helpful
Although the property located was not from Newmans, I can say that Deborah was exceptional in her dealings with me. She kept me updated when new property became available.
Unfortunately due to the inflated prices of houses within Rugby I had to look outside this ...
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May 09,2014
May 09,2014
0
people found
this helpful
this helpful
I am purchasing my property with Newmans Estate Agents, and with the agent, Deborah Gray. Her service to me throghout has been excellent and attentive. From day one, when I first viewed the property, Deborah has been constantly checking progress to ensure the sale goes ...
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May 07,2014
May 07,2014
0
people found
this helpful
this helpful
This was an empty/No chain property, belonging to my Late Father, that passed all surveys. There were 5 x previous abortive sales on it with a different agent, PRIOR to me moving to Newman Estate Agency. After that I did indeed market with Newman, but ...
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May 02,2014
May 02,2014
0
people found
this helpful
this helpful
Deborah is a bright personality, very personable and genuinely friendly and it has been a pleasure to work with her.
This purchase has been fairly straight forward for us but I suspect more challenging for the sellers. Deborah has supported the vendors throughout the process ...
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Apr 28,2014
Apr 28,2014
0
people found
this helpful
this helpful
This has been a challenging purchase for a first time, young, single buyer oweing to the seller constantly stalling for time and at one time pulling out. It is a stressful,and emotional, experience for any first time buyer but Deborah has been excellent in ...
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Apr 23,2014
Apr 23,2014
0
people found
this helpful
this helpful
We recently dealt with Joel upon relocating from the South Coast. This was always going to be a stressful relocation but Joel was particularly efficient, helpful and pleasant when trying to secure our new property and complete paperwork from 150 miles away. Nothing seemed too much ...
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Apr 16,2014
Apr 16,2014
2
people found
this helpful
this helpful
I entered into a contract with Newmans in Rugby to sell my property in March 2014. I felt forced to terminate that contract within two weeks after their amateurish staff had breached the agreement multiple times. I found them to be totally incompetent and unprofessional from ...
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Apr 14,2014
Apr 14,2014
0
people found
this helpful
this helpful
Just completed on our purchase. Throughout the process Deb has worked very hard making sure everyone was always aware of what was going on and chased up any issues that occurred. communication was first rate, emails were always answered promptly, even outside of working hours. ...
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Apr 11,2014
Apr 11,2014
0
people found
this helpful
this helpful
I would like to thank Deborah Gray for all her help regarding the sale of my house. During what can be a very stressful time Deborah acted in a very helpful and professional manner. I would have no problem in recommending her to any of ...
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Apr 10,2014
Apr 10,2014
0
people found
this helpful
this helpful
I am purchasing a property through Newmans Sales and Lettings, although it has not been the quickest of Sales, Deborah has been fantastic, she has kept me up to date and she has gone out of her way to help and assist me. I would ...
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Apr 10,2014
Apr 10,2014
0
people found
this helpful
this helpful
Both Keeley and Joel are very pleasant, informative and extremely helpful in connection with my queries about the old/new tenants who have taken over rental of my property, 68 Oxford Street, Rugby. Their advice was sound and to the point.
I have no hesitation in ...
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Apr 10,2014
Apr 10,2014
0
people found
this helpful
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Deborah contacted me regularly with updates on my sale. Always there If I needed any queries answering and if she didn't know herself she would contact solicitors for me. Nothing has been too much trouble for Deborah throughout the sale of my property. Deborah has ...
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Apr 01,2014
Apr 01,2014
1
people found
this helpful
this helpful
Kiran responded to my queries immediately and thoroughly. She took time to make sure that her answers were both thorough and correct. She was both professional and helpful...
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Mar 31,2014
Mar 31,2014
0
people found
this helpful
this helpful
Deborah found me a buyer very quickly and that enabled us to purchase the property that we had set our hearts on. Very good service and would recommend to any seller.
Paul Hart...
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Mar 17,2014
Mar 17,2014
0
people found
this helpful
this helpful
After receiving awful service from a member of staff who has since left I was immediately impressed with Deborah's approach. The sale had been terribly protracted but once in Deborah's portfolio it received the attention it needed to push it to exchange contracts. She kept ...
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Mar 06,2014
Mar 06,2014
0
people found
this helpful
this helpful
We were contacted by Deborah, as a property, matching our criteria, was dur on the market. From that point on, Deborah was informant, accurate and polite, but not too "pushy". We both felt at ease whilst dealing with her, and when we needed information, or ...
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Mar 04,2014
Mar 04,2014
0
people found
this helpful
this helpful
I first dealt with Joel Diack who was helpful from the start. He managed to get me a last minute viewing on a property, which I am now renting. He was efficient and friendly, and helped speed up any paper work, often advising me and ...
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Mar 04,2014
Mar 04,2014
1
people found
this helpful
this helpful
This is a short term let and I found Joel to be extremely helpful with this slightly unusual letting agreement. It certainly was not straight forward not only from our part but also the landlord's side. He was ably supported by Carly.
On one occasion ...
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Mar 03,2014
Mar 03,2014
0
people found
this helpful
this helpful
My property was on the market for less than 24 hours before it was sold by Deborah at Newmans. Throughout the whole sale process Deborah was very professional, organised and kept me in the loop and phoned and e-mailed to make sure that I knew what ...
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Feb 20,2014
Feb 20,2014
0
people found
this helpful
this helpful
As new landlords, we found Carly's helpful advice and support invaluable as we chose, bought and let our property....
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Feb 14,2014
Feb 14,2014
0
people found
this helpful
this helpful
I am a property finder and relocation agent acting on behalf of a major employer in the area. As my client was from overseas the process of securing the property required a more complicated process than usual and at all times Carly Scott was very ...
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Paul Petticrew
(172)
Miranda
(158)
Mark
(40)
Joel
(38)
Paul
(37)
Matt Harvey
(28)
Henry James
(26)
Suzanne
(21)
David
(15)
Craig
(10)
David
(8)
Kasia
Emily
Becky
Bernadine
(4)
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(2)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Best Estate Agent in Rugby 
