Head Office, Rugby, CV21
4.8/5, 542 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 542
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
19th Jul 2024
reviewed by 'Michael Percival'
“This was the second house sold by Alex, very good service, he understands the market. Actively tries to sell your ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 112 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold SN4 8DA, SN4

“Spencer gave a lot of help I was very pleased ......”

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Nov 14,2014
Minithumbup
By: 'Brian'
Nov 14,2014
0 people found
this helpful
Spencer gave a lot of help I was very pleased with him if I were to sell my property I would use Newmans...
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“I have dealt with Carly Scott at Newmans and have ......”

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Nov 13,2014
Minithumbup
By: 'Scott'
Nov 13,2014
0 people found
this helpful
I have dealt with Carly Scott at Newmans and have found the service to be A1 for my first let. I would highly recommend...
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Comment on agent fees
Very reasonable
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“We bought our new house from Ian at Newmans. Our ......”

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Nov 13,2014
Minithumbup
By: 'Vicki'
Nov 13,2014
0 people found
this helpful
We bought our new house from Ian at Newmans. Our first house move for 17 years. At all times, Ian was polite, helpful and most importantly, easily contactable. He made a stressful time more manageable with his help and expertise....
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“These two agents are without fail fiendly, knowledgeable, proactive, customer-orientated, ......”

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Oct 30,2014
Minithumbup
By: 'Dr'
Oct 30,2014
2 people found
this helpful
These two agents are without fail fiendly, knowledgeable, proactive, customer-orientated, understanding... I have several other properties in the UK which are being managed by other agents, mainly in the south of England, and I never get anyehere near the level of service I ALWAYS get ...
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Comment on agent fees
Perfectly reasonable for the level of service you provide. I never subscribe to cheap deals for the sake of it. False economies never pay off. Good service has a certain price, and yours is certainly not excessive.
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“We have found Carly to be very helpful as our ......”

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Oct 29,2014
Minithumbup
By: 'Mrs'
Oct 29,2014
0 people found
this helpful
We have found Carly to be very helpful as our main contact for the letting agents. She responds to emails promptly and addresses any concerns we may have with either the property or tenancy, providing updates on any ongoing matters. if she cannot answer a ...
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“Was able to arrange a very quick completion of the ......”

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Sep 21,2014
Minithumbup
By: 'ROBBIE'
Sep 21,2014
0 people found
this helpful
Was able to arrange a very quick completion of the purchase due to time constrains i had as a result of a previous purchase with another agent falling apart 3 weeks before completion....
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“I have retained my Letting business for my Rugby properties ......”

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Sep 14,2014
Minithumbup
By: 'Paul'
Sep 14,2014
1 people found
this helpful
I have retained my Letting business for my Rugby properties with Newmans for nearly six years, and principally due to the consistently good performance of the Rugby Branch Manager, Carly Scott. I have regularly been disappointed with the inconsistencies of her subordinate Associates, and also ...
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“Carly has always been very welcoming with an infectious smile ......”

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Sep 08,2014
Minithumbup
By: 'WS'
Sep 08,2014
1 people found
this helpful
Carly has always been very welcoming with an infectious smile when meeting her, always available to discuss any issues that may occur. The transitional process in gaining tenants and for them to take up residence was dealt with in a smooth and efficient manner....
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“From initial contact with Sam Ridler, I found the whole ......”

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Sep 06,2014
Minithumbup
By: 'Debbie'
Sep 06,2014
4 people found
this helpful
From initial contact with Sam Ridler, I found the whole experience very positive and professional. The most important aspect for me was the fact that Sam did exactly as he promised he would do, if he said he would call me, he did. He was ...
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“Very recently our old landlord put our house on the ......”

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Sep 05,2014
Minithumbup
By: 'Lauren'
Sep 05,2014
1 people found
this helpful
Very recently our old landlord put our house on the market which meant we had to move house quickly. We found a house on rightmove, sent our interest to Newmans estate agents and received a phonecall from Carly the next day. She arranged a viewing ...
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Comment on agent fees
Having come from a privately rented property we have found Estate agent fees are always pricey but is to be expected. We pay for a service as we do for many other things
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“Excellent Service by the lettings team, u had used them ......”

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Sep 05,2014
Minithumbup
By: 'Chiten'
Sep 05,2014
3 people found
this helpful
Excellent Service by the lettings team, u had used them in past and when the time came I went to use them again and they have always done their best and always on time... Chiten...
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“Excellent service from Carly and her team. First tenants to ......”

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Aug 31,2014
Minithumbup
By: 'Gary'
Aug 31,2014
1 people found
this helpful
Excellent service from Carly and her team. First tenants to view, took the property and the handover was very smooth. Whilst I hope they stay for a long time, at least I know Carly will provide the level of service my property requires, should they ...
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“After talking to so many estate agents about renting a ......”

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Aug 22,2014
Minithumbup
By: 'Chelsea'
Aug 22,2014
1 people found
this helpful
After talking to so many estate agents about renting a property in rugby which is stressful for anyone, I found it so easy to talk and deal with Sam Ridler at Newmans in Rugby. Sam was and still is very helpful, anything I need to ...
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Comment on agent fees
The Fees were very acceptable - They never demanded them all in one hit, they give you enough time to get all money together and are very clear on the time scale. Unlike other agency's they are not constantly on your back for the fee's straight away.
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“Both Carly and Sam were professional and supportive. I needed ......”

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Aug 20,2014
Minithumbup
By: 'Michael'
Aug 20,2014
2 people found
this helpful
Both Carly and Sam were professional and supportive. I needed help in finding a suitable property for long term renting in a bespoke local property market. In these circumstances, their skills, patience and professionalism have proved to be extremely valuable....
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“I was very impressed with Kiran's approach and resolution to ......”

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Aug 20,2014
Minithumbup
By: 'cb'
Aug 20,2014
2 people found
this helpful
I was very impressed with Kiran's approach and resolution to my issues. She quickly resolved a problem I had been struggling to get fixed with other members of the Newmans team for a few months and kept me updated throughout the process! Very good!...
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“I have rented my property through Newmans for 5 yrs. They ......”

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Aug 19,2014
Minithumbup
By: 'J'
Aug 19,2014
1 people found
this helpful
I have rented my property through Newmans for 5 yrs. They always let the property promptly and efficiently with good tenants. I mainly deal with Carly Scott who is very pleasant, personable and responsive. She is focused and efficient and gets on with things without being ...
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Comment on agent fees
They are willing to negotiate
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“Kiran provided me with an excellent service in which she ......”

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Aug 17,2014
Minithumbup
By: 'Emma'
Aug 17,2014
0 people found
this helpful
Kiran provided me with an excellent service in which she couldn't have done anything more to help. The transition was perfect and she tailored the moving to suit my busy schedule I can't thank her enough!...
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“Carly and her lettings team did a wonderful job in ......”

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Aug 15,2014
Minithumbup
By: 'Wen'
Aug 15,2014
2 people found
this helpful
Carly and her lettings team did a wonderful job in helping us secure atenant for aflat we tried to let for some time. The service we received was prompt, thorough and of a very high standard. We were impressed by the way she and her ...
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“Kiran was very helpful in sourcing and replacing white goods. ......”

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Aug 08,2014
Minithumbup
By: 'J'
Aug 08,2014
1 people found
this helpful
Kiran was very helpful in sourcing and replacing white goods. She was courteous and efficient and I would recommend her to another landlord ....
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“Able arrange viewing quickly and at a time suitable for ......”

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Aug 08,2014
Minithumbup
By: 'Lisa'
Aug 08,2014
2 people found
this helpful
Able arrange viewing quickly and at a time suitable for me without hesitation. Informative and helpful. Made it a very smooth process!...
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Comment on agent fees
We spoke to other estate agents but Newmans had considerably lower fees.
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“Im a new tenant but so far I dealed with ......”

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Jul 15,2014
Minithumbup
By: 'michael'
Jul 15,2014
1 people found
this helpful
Im a new tenant but so far I dealed with Carly and Quincey. Both very helpful with good personality....
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“Kiren was very helpful in organizing this flat for on ......”

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Jul 14,2014
Minithumbup
By: 'Jason'
Jul 14,2014
0 people found
this helpful
Kiren was very helpful in organizing this flat for on such a short notice,polite and friendly,I would recommend kiren to my friends should they need help. The flat is lovely...
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“Deborah was excellent on all accounts. I am a first ......”

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Jul 02,2014
Minithumbup
By: 'Sandra'
Jul 02,2014
1 people found
this helpful
Deborah was excellent on all accounts. I am a first time buyer and she pointed me in the right direction. Sending me E-mails, Texts and phone calls informing me on properties and keeping me informed on offers on a regular basis not to mention talking ...
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“All good, seamless transacaction. many thanks. We set a date ......”

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Jul 01,2014
Minithumbup
By: 'Rob'
Jul 01,2014
0 people found
this helpful
All good, seamless transacaction. many thanks. We set a date of completion and the agent helped us all achieve that well...
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“All good, seamless transacaction. many thanks. We set a date ......”

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Jun 30,2014
Minithumbup
By: 'Rob'
Jun 30,2014
0 people found
this helpful
All good, seamless transacaction. many thanks. We set a date of completion and the agent helped us all achieve that well...
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“Our whole experience with Newman sales and lettings has been ......”

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Jun 27,2014
Minithumbdown
By: 'Nic'
Jun 27,2014
2 people found
this helpful
Our whole experience with Newman sales and lettings has been awful. We have been a tenant with them for 3 years and they have got worse over time. Our problems started when we moved in, there were a few things that we asked for (such as ...
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By: C. Newman
Jun 30, 2014
View all comments (1)
Good morning, Firstly, please accept my sincere apologies for the experience you have had with Newman Residential Letting - Rugby Branch. We take all complaints very seriously and pride ourselves in delivery of excellent customer service. Secondly, I would like to take the opportunity to acknowledge your complaint and assure you that this is being dealt with at the highest level. I will be conducting a full investigation into this matter immediately. The first step is to put all your issues in ...

“Deborah was absolutely brilliant. She was very patient, helpful and ......”

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Jun 27,2014
Minithumbup
By: 'Jbeardsmore'
Jun 27,2014
0 people found
this helpful
Deborah was absolutely brilliant. She was very patient, helpful and understanding. She couldnt do more to make the process of selling and moving stress free....
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“Deb is always updating me with offers and I found ......”

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Jun 24,2014
Minithumbup
By: 'Khali'
Jun 24,2014
0 people found
this helpful
Deb is always updating me with offers and I found her most helpful as i needed someone to cut the grass and a quote for a new kitchen too. Deb made my life easier!! Thanks Khalid...
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“We purchased a house from Deborah several years ago, and ......”

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Jun 24,2014
Minithumbup
By: 'CG'
Jun 24,2014
1 people found
this helpful
We purchased a house from Deborah several years ago, and she is now acting as our agent in selling the property. We have always found her to be most professional, and always helpful in finding the appropriate properties to view, and potential buyers for our ...
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“The letting process was quick and efficient and the two ......”

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Jun 17,2014
Minithumbup
By: 'Julianna'
Jun 17,2014
1 people found
this helpful
The letting process was quick and efficient and the two members of staff were polite and very helpful. A great improvement on previous dealing with the company. However there is still insufficient tie up between the letting department (front end) and the people who draw ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

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Branch - Head Office, Rugby, CV21

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