Head Office, Rugby, CV21
4.8/5, 542 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 542
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
19th Jul 2024
reviewed by 'Michael Percival'
“This was the second house sold by Alex, very good service, he understands the market. Actively tries to sell your ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 112 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Images & Videos
The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Cotswold SN4 8DA, SN4

“Ian restored my faith in Estate Agents and I wholeheartedly ......”

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Dec 23,2015
Minithumbup
By: 'Gules'
Dec 23,2015
0 people found
this helpful
Ian restored my faith in Estate Agents and I wholeheartedly recommend him to anyone. He was professional, courteous, well informed & a credit to Newmans. He was always happy to answer queries, sort out any problems and went out of his way to chase up solicitors ...
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“Ian was a fantastic help with the purchase of my ......”

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Dec 21,2015
Minithumbup
By: 'Steve'
Dec 21,2015
0 people found
this helpful
Ian was a fantastic help with the purchase of my house, he kept us informed at all times by regular phone calls and email updates. He was polite and very proactive at chasing up any problems with solicitors etc. He went out of his way ...
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“Sam was very professional in every aspect of his dealings ......”

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Dec 21,2015
Minithumbup
By: 'Chris'
Dec 21,2015
0 people found
this helpful
Sam was very professional in every aspect of his dealings with me during our recent re-letting. Several suitable tenants were quickly found, and he was happy to advise on the best people to go with. I also found his manner to be very approachable. Thanks ...
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“From the moment I met Ian, he was highly professional ......”

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Dec 21,2015
Minithumbup
By: 'Fiona'
Dec 21,2015
0 people found
this helpful
From the moment I met Ian, he was highly professional and left me in no doubt that he would do exactly as he said he would. My property was sold literally within hours and through the whole process he kept informed of everything that was ...
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“This was the first time I'd had to source a ......”

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Dec 15,2015
Minithumbup
By: 'Anne'
Dec 15,2015
0 people found
this helpful
This was the first time I'd had to source a property to rent plus I was relocating from Hertfordshire to Warwickshire. The ladies in the lettings side of Newman's were and still are absolutely fantastic to deal with. I was made to feel at ease ...
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“I have always had an excellent and friendly service and ......”

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Dec 14,2015
Minithumbup
By: 'Robert'
Dec 14,2015
0 people found
this helpful
I have always had an excellent and friendly service and I trust the team to manage things for me and to let me know when things need doing. As I am no longer local to the area this is important to me....
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Comment on agent fees
I would prefer if we were given the option to renew leases for 12 months and not just for 6 as this is costly for both Landlord and tenant.
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“Ian was great, we purchased a house through the Rugby ......”

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Dec 14,2015
Minithumbup
By: 'Ian'
Dec 14,2015
0 people found
this helpful
Ian was great, we purchased a house through the Rugby branch earlier this year and had a tight deadline along with the vendors and he helped to chase and prompt progress both with us and the vendors. When we first viewed the house he sounded ...
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“A pleasant and agent and seriously . Very interest for client. ......”

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Dec 14,2015
Minithumbup
By: 'Sam'
Dec 14,2015
0 people found
this helpful
A pleasant and agent and seriously . Very interest for client. I warmely recommend this agent to everyone seeking a home ....
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“Ian smith did a fantastic job ,we purchased a property ......”

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Dec 07,2015
Minithumbup
By: 'Ian'
Dec 07,2015
0 people found
this helpful
Ian smith did a fantastic job ,we purchased a property through his estate agency in rugby and couldn't fault his professionalism.we would recommend him to other buyers and sellers .he kept us more informed than our selling agents ....
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“I met Kane through a viewing on a proprty Newmans ......”

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Dec 01,2015
Minithumbup
By: 'K'
Dec 01,2015
1 people found
this helpful
I met Kane through a viewing on a proprty Newmans was selling. He asked what position we werre with our property, which was waiting to put on the market. He offered to arrange a viewing but I informed him we had probably chosen our agent. ...
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Comment on agent fees
Excellent value for money
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“Ian was fantastic.He was punctual with viewings and offered ......”

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Oct 28,2015
Minithumbup
By: 'Abigail'
Oct 28,2015
0 people found
this helpful
Ian was fantastic.He was punctual with viewings and offered some really great advice. He maintained great contact via the telephone, checking how things were going and chasing any hold ups along the chain. He worked above and beyond his role as the vendors agents ...
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“Thanks for the kind help in evaluating the property. Kiran ......”

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Oct 14,2015
Minithumbup
By: 'Ravindra'
Oct 14,2015
0 people found
this helpful
Thanks for the kind help in evaluating the property. Kiran has very nice and pleasant way of communicating. She was knowledgeable about the property she was dealing with! Many Thanks...
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“Ian and Jamie were key to the purchase of our ......”

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Sep 27,2015
Minithumbup
By: 'alh06'
Sep 27,2015
1 people found
this helpful
Ian and Jamie were key to the purchase of our new house. We were updated frequently and both always followed up on our concerns during a complex conveycing process....
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“Kiran was very helpful & friendly during the process answering any ......”

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Sep 22,2015
Minithumbup
By: 'M'
Sep 22,2015
1 people found
this helpful
Kiran was very helpful & friendly during the process answering any questions that we had. I completely recommend the professional service we recieved...
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“We were searching for property from months and then contacted ......”

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Sep 16,2015
Minithumbup
By: 'Kinner'
Sep 16,2015
0 people found
this helpful
We were searching for property from months and then contacted Newman. Kiran was our first point of contact and she did excellent job. She even reponded my email while on leave and that left an positive mark on thier service. Sam took us around the ...
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“Upon walking into the branch Kiran was the only person ......”

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Sep 06,2015
Minithumbup
By: 'Tim'
Sep 06,2015
0 people found
this helpful
Upon walking into the branch Kiran was the only person available in lettings and was dealing with a phone query at the time. Once she had finished she was immediately apologetic for our wait and set about asking open ended questions to attain my renting ...
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Comment on agent fees
In total I believe I paid ‚£1250 including my first month's rent. I believe this was reasonable for the property and the service I received.
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“Carly and Sam have done a brilliant job in letting ......”

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Sep 05,2015
Minithumbup
By: 'St.Modwen'
Sep 05,2015
1 people found
this helpful
Carly and Sam have done a brilliant job in letting our apartments. They have efficiently and professionally sourced an extensive list of excellent tenants, and completed lettings quickly. I would recommend their services to any prospective landlord....
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“My experience of dealing with both Sam and Kiran has ......”

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Sep 05,2015
Minithumbup
By: 'JG'
Sep 05,2015
1 people found
this helpful
My experience of dealing with both Sam and Kiran has been very positive. Sam guided me through the process and was always easy to get hold of on the phone or via e-mail and nothing was to much for him to help with. He was ...
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“Superb service, and excellent customer relations. I look forward to ......”

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Sep 01,2015
Minithumbup
By: 'Ken'
Sep 01,2015
0 people found
this helpful
Superb service, and excellent customer relations. I look forward to a long , successful and continued business relationship. Thank you Sam...
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Comment on agent fees
Standard fees, which were not a problem
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“Really helpful and understanding of my situation which helped with ......”

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Jul 29,2015
Minithumbup
By: 'Charlie'
Jul 29,2015
2 people found
this helpful
Really helpful and understanding of my situation which helped with the transition when moving. Really efficient and arranged anything I needed straight away! Needs a pay rise!...
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“Kiran has always been very helpful & is an asset at ......”

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Jul 20,2015
Minithumbup
By: 'Scott'
Jul 20,2015
2 people found
this helpful
Kiran has always been very helpful & is an asset at Newmans. Any dealings I have had with Kiran & the staff at Newmans in Rugby has always been very amiicable....
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“I highly recommend Newman's Estate Agents. We received excellent service ......”

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Jul 17,2015
Minithumbup
By: 'Julia'
Jul 17,2015
0 people found
this helpful
I highly recommend Newman's Estate Agents. We received excellent service from our initial market appraisal through to completion. We were happy with the valuation given and we achieved the asking price. The office were outstanding with regard to organising and arranging viewings, along with giving ...
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Comment on agent fees
Excellent. We were happy with the valuation and achieved the asking price.
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“The gentleman who helped me sell my Aunts house went ......”

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Jul 16,2015
Minithumbup
By: 'Ian'
Jul 16,2015
0 people found
this helpful
The gentleman who helped me sell my Aunts house went to great lengths to ensure that everything went smoothly during the sale. I was kept informed at every step of the way, Mr Smith was always helpful giving me local information as and when I ...
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Comment on agent fees
Fees were fine he deserved every penny of it
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“Professional, quick and easy. Really helpful and made the transition ......”

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Jul 01,2015
Minithumbup
By: 'PS'
Jul 01,2015
2 people found
this helpful
Professional, quick and easy. Really helpful and made the transition effortless. Sam kept in touch and made all the calls needed. Thanks again....
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Comment on agent fees
Deposit was pretty high, but Sam negated that for me to fit my budget. Really helpful and trustworthy service.
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“Very helpful with our enquiry, keeping in contact throughout the ......”

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Jun 28,2015
Minithumbup
By: 'KWeaver'
Jun 28,2015
1 people found
this helpful
Very helpful with our enquiry, keeping in contact throughout the process and finding some excellent properties which suited our needs. Whilst we did not let a property with Newmans in the end our experience with Kiran has been great and would definitely come back if ...
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“Excellent service from Ian. He kept us informed through every ......”

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Jun 12,2015
Minithumbup
By: 'Ian'
Jun 12,2015
0 people found
this helpful
Excellent service from Ian. He kept us informed through every stage of our purchase and even knew details regarding the whole chain. Would definitely recommend and use again....
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“I found the two people at Newmans in rugby very ......”

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Jun 03,2015
Minithumbup
By: 'Jason'
Jun 03,2015
0 people found
this helpful
I found the two people at Newmans in rugby very helpful. Ian smith was the agent who sold my house and he was always helpful and I always felt he was on our side trying to push things forward Highly recommended...
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“Phillip was a pleasure to work with. Having met him ......”

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May 18,2015
Minithumbup
By: 'Steve'
May 18,2015
1 people found
this helpful
Phillip was a pleasure to work with. Having met him at a house viewing that we didn't like, he quickly responded to what we told him we were looking/not looking for. Within one week, he had set us up with a more appropriate viewing ...
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“We dealt with Sam from the very beginning. He brought ......”

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May 15,2015
Minithumbup
By: 'Ryan'
May 15,2015
1 people found
this helpful
We dealt with Sam from the very beginning. He brought us around the property, was very friendly and explained things in a comprehensible and sensible way. As a tenant, it is important to know that if and when you need the agent to get on ...
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Comment on agent fees
Generally speaking, estate agent fees are too high. We have had to move properties three times in the past year (landlords of these properties have either sold the homes on the market or wanted to move back into them themselves) and the fees / deposits etc are financially crippling for tenants who are not in the most secure situation.
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“Great service both members of the team were really professional, ......”

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Apr 06,2015
Minithumbup
By: 'gd'
Apr 06,2015
2 people found
this helpful
Great service both members of the team were really professional, they found the right tenant and performed all the necessary checks promptly and with the minimum of fuss, I would have no hesitation in recommending them, if they are not careful they could end up ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

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Branch - Head Office, Rugby, CV21

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