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Shrewsbury, SY1
2.8/5, 8 Reviews
63% Recommended
50% sales valuation accuracy
67% letting valuation accuracy
0% sales fee satisfaction
67% letting fee satisfaction
Latest Reviews
Michael Tycer (Landlord)
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £500,000 | £500,000 |
| Lettings | 67% | 67% | £600 | £700 |
Address
Strutt & Parker
Theatre Royal, 14-16 Shoplatch, Shrewsbury, Shropshire
SY1 1HR
01743 284200
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Strutt & Parker Branches (View All 55)
Very poor customer ...
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1 Star Review
Belinda
By : 'rupeski'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : No
Postcode : LL35
11 Sept 2018
People found this helpful17
We decided to sell our house with Strutt and Parker, who style themselves as a premium estate agent capable of achieving the best price for your house and as a result they charge a percentage that is at the top of the bracket of most agents. However over the 11 months it took to sell our house, we... Read Full Review
Comments on Agent Fees
They are expensive. I don't mind that in itself, but if you pay the top prices you expect a good level of service. Their prices do not offer value for money.
Comments (0)
We decided to sell our house with Strutt and Parker, who style themselves as a premium estate agent capable of achieving the best price for your house and as a result they charge a percentage that is at the top of the bracket of most agents. However over the 11 months it took to sell our house, we were subject to a very poor viewing service, no 'For sale' sign for the first two months, an aborted sale on the day of exchange and very poor agent/client communication. It was a painful experience that I don't wish to repeat or wish anyone else to be subject to.
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rupeski said about Strutt & Parker
Services : Sales( As a Vendor )Date: 10th Sep 2018
We decided to sell our house with Strutt and Parker, who style themselves as a premium estate agent capable of achieving the best price for your house and as a result they charge a percentage that is at the top of the bracket of most agents. However over the 11 months it took to sell our house, we were subject to a very poor viewing service, no 'For sale' sign for the first two months, an aborted sale on the day of exchange and very poor agent/client communication. It was a painful experience that I don't wish to repeat or wish anyone else to be subject to.
Viewings.
One of the basic requirements of any estate agent is to be able to show people round, however Strutt and Parker's nominated person to accompany potential buyers has another full time job so it was hard for buyers to arrange a time. As a seller, I conducted the first two viewings myself (the second with the Strutt & Parker rep as she had not seen the property before.) The third was conducted by a friend of ours at short notice and this one led to the first offer in January 2018. We received little or no feedback from any other viewings that were conducted.
The first sale.
The first buyer, initially wanted to complete by mid-March. Before they even made an offer (January), I made it clear that I work abroad and would not be in a position to complete until the end of April, although they would be welcome to exchange at any time up to that point. I agreed to shuffle work commitments to be home sooner than originally planned and we agreed on 25th April for completion. They were happy with that and we arranged the completion of the house we were buying for the same date. It took longer than they anticipated to sell their house and in the end they were pushed to make the generous deadlines set back in January. Updates were scant in the lead up to this and at the beginning of April I began to get nervous that nobody was managing the sale and, having a exchanged on the house we were buying I needed to arrange a formal loan if they were not going to be in a position to complete at the same time.
There was an inexcusable lack of communication from Strutt and Parker during the final few weeks and there was nobody managing the sale. The principle agent was on holiday and made it clear to me that she would not be making any calls or writing any emails on my behalf during that time. I needed a decision, one way or the other, so that I could decide whether or not to move my family for the start of a new school term 300 miles away or stay in our old house to see out the school year, which would have been preferable at the time. A lack of clarity and even basic updates made this very difficult. The longer a sale takes through poor management the longer the window is open for the buyer to change their mind. In the case of this buyer, the sale management was poor, the window was open too long and the buyer went from very keen, to quiet, to evasive and finally to deciding to buy something else instead closing the deal.
It is ironic and slightly disturbing that the agent, Belinda Hutchison-Smith suggested she could have âdemanded a fee at that point for having introduced a ready and able buyerâ. They were certainly able, the house they purchased just weeks later was £300k more expensive, but they were far from 'ready' and we would have been delighted for them to have purchased the house had they been just that.
The second sale
After the abortive first sale, I was close to looking for a new agent. However, the agent persuaded me that lightning would not strike twice. I was keen to point out that, if we were to continue, some lessons needed to be learned from the first one. The biggest of these lessons in my view is that the agent needs to a) have a good handle on the situation at all times and b) keep the seller and buyer informed of progress. The agent is the only person who can speak to both parties and I see this as a vital role, for which we have paid a considerable sum of money.
When long periods of time passed without any progress occurred again in the second sale, and very few interim updates (far from the weekly updates we had requested) we started to get nervous again. I was assured that once the mortgage offer came through for the buyer, things would progress faster. It came through in early July, but it still took another 6 weeks to exchange during which time the window of opportunity to change their mind was still open. During this time, as ever, updates were few and far between from Strutt and Parker and the last contact I had from any representative was 10 days before the contracts exchanged. The house finally exchanged and then completed two days later, yet unbelievably the agent did not call or email to inform me. They did however find time to send in their invoice for 'proffesional services'. The irony of the typo is not lost on me.
One of the final hold ups came right near the end of the sale when the buyer's solicitor inferred via email that some contents had been agreed by the agent as part of the sale. According to him the agent had agreed to include the sofa in the lounge, two expensive light fittings and the washing machine and tumble dryer as part of the sale despite never mentioning it to us and those items not being on the contents list that form part of the contract.
I asked for an explanation from the agent as to what had been verbally agreed. I never received a reply.
Negotiation.
During both sales the agent displayed poor negotiation skills. The house was on the market for £525,000. When a house is valued slightly above a major threshold it gives some room for manoeuvre. When the first offer came in at £475,000, the agent's advice was simply to take it, no counter offer, it was a good deal. I did not feel that way and said that £500,000 was my bottom line. I am sure the buyer saw that coming and they agreed at that price. Having had someone go as far as they had with the sale, I was fairly confident in the value of the property so when the second buyer offered also considerably below the asking price, my response was the same. So was the agent's â I should take the offer. I didn't and when the second buyer also settled on £500,000, the agent said I was 'jammy'. I would have expected an agent to have worked a bit harder to achieve a good price, but it was clear that the agent's priority was to get us through the door as quickly as possible with little regard for the large sums of money involved. The difference on a commission is slight after all.
Once the sale had gone through, I wrote a lengthy email to Mark Wiggin, regional area manager, outlining my grievances. His response was a few lines long and essentially backed up the office. I doubt he actually read it. This off-hand approach merely confirmed what I already knew.
In conclusion, I would not recommend Strutt and Parker. They are super keen when trying to win your business, but once a sale is in motion they move on and there is very poor management of the sale in the role of intermediary between buyer and seller. In addition there is an arrogance and laziness that almost belies contempt for the customer. It leaves a bad taste.
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5 Star Review
Paula
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SY1
13 May 2018
People found this helpful0
It is now 3 years since we purchased an apartment through Strutt and Parker and then contracted them to set up and look after the letting of the property. I can honestly say they made the complete process a simple, totally uncomplicated and stress free pleasure. Their friendliness and... Read Full Review
Comments (0)It is now 3 years since we purchased an apartment through Strutt and Parker and then contracted them to set up and look after the letting of the property. I can honestly say they made the complete process a simple, totally uncomplicated and stress free pleasure. Their friendliness and professionalism with a genuine willingness to help linked with efficiency and expedient service was a delight. Nothing was and still is too much trouble. Tom Wright and Paula Olufsen are a credit to their profession and employer. On every occasion they go out of their way to help, advise, inform and always keep in frequent and reliable contact.
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Michael Tycer (Landlord) said about Strutt & Parker
Services : Letting( As a Owner )Date: 12th May 2018
It is now 3 years since we purchased an apartment through Strutt and Parker and then contracted them to set up and look after the letting of the property. I can honestly say they made the complete process a simple, totally uncomplicated and stress free pleasure. Their friendliness and professionalism with a genuine willingness to help linked with efficiency and expedient service was a delight. Nothing was and still is too much trouble. Tom Wright and Paula Olufsen are a credit to their profession and employer. On every occasion they go out of their way to help, advise, inform and always keep in frequent and reliable contact.
Of the various properties I have purchased over many years their
performance stands out as exceptional. In this day and age to find people and a company that you can totally rely on and trust is so rewarding. This process is now continued by Paula who looks after every detail of the letting of our Apartment with the utmost efficiency, care, politeness and always with a warm friendly attitude. I feel and know I am in a safe pair of hands and that feeling is worth a great deal.
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Review ...
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4 Star Review
Paula
By : 'Z'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SY8
26 Apr 2018
People found this helpful0
Paula is extremely efficient and always replies to my queries quickly. She is very polite, honest and knowledgeable during conversations on the phone or correspondence via email. As we have a handful of properties with S&P - I do prefer just dealing with the same member of staff for all of them ... Read Full Review
Comments on Agent Fees
All fine
Comments (0)Paula is extremely efficient and always replies to my queries quickly. She is very polite, honest and knowledgeable during conversations on the phone or correspondence via email.
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Z M Barratt said about Strutt & Parker
Services : Letting( As a Owner )Date: 25th Apr 2018
Paula is extremely efficient and always replies to my queries quickly. She is very polite, honest and knowledgeable during conversations on the phone or correspondence via email.
As we have a handful of properties with S&P - I do prefer just dealing with the same member of staff for all of them - Paula does a brilliant job!
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renting in ...
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5 Star Review
Paula
By : 'pam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SY8
26 Apr 2018
People found this helpful0
i must comment on the efficient, friendly, courteous way my enquiry was handled by Paula. I was in Ludlow for a day, and she managed to arrange an appointment for me, at short notice, to view the property I am now living in. I went back to London, and Paula managed every deatil by email and... Read Full Review
Comments on Agent Fees
the fees are in line with what I expected
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pam said about Strutt & Parker
Services : Letting( As a Tenant )Date: 25th Apr 2018
i must comment on the efficient, friendly, courteous way my enquiry was handled by Paula. I was in Ludlow for a day, and she managed to arrange an appointment for me, at short notice, to view the property I am now living in. I went back to London, and Paula managed every deatil by email and telephone calls. She responded promptly and always with all the details I needed. I have to say that she is an asset to the lettings department as she did all the business side of things meticulously but with the added extra of efficient charm. I wish to thank her and wish her well.
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Our first rental in ...
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4 Star Review
Paula
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SY1
13 Mar 2018
People found this helpful0
Our first rental in Shropshire was handled by Paula Olufsen who we found very efficient hard working and charming to deal with, seeing us through the initial rental process with ease and professionalism. She ironed out problems of which there were quite a few after we moved in - all with due... Read Full Review
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Tom and Jane said about Strutt & Parker
Services : Letting( As a Tenant )Date: 13th Mar 2018
Our first rental in Shropshire was handled by Paula Olufsen who we found very efficient hard working and charming to deal with, seeing us through the initial rental process with ease and professionalism. She ironed out problems of which there were quite a few after we moved in - all with due speed and diligence. She was always courteous and obliging, taking time to ensure that our rental experience ran as smoothly as she could possibly make it. We would certainly recommend her and found her to be a consummate professional and a great asset to Strutt and Parker.
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Poor customer service, ...
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1 Star Review
By : 'JHLL'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : SY8
7 Jul 2017
People found this helpful2
Poor customer service, contacted them on two different occasions to ask for a viewing on a property, never got any response. After my second email, a few days later, the property I asked to view had been taken. Would not recommend, they are the least pro-active company... Read Full Review
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JHLL said about Strutt & Parker
Services : Sales( Prospective Vendor/Buyer )Date: 6th Jul 2017
Poor customer service, contacted them on two different occasions to ask for a viewing on a property, never got any response. After my second email, a few days later, the property I asked to view had been taken. Would not recommend, they are the least pro-active company ever.
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Absolutely dreadful! Payed ...
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1 Star Review
Paula
By : 'Angry!!'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : SY8
26 Jan 2016
People found this helpful5
Absolutely dreadful! Payed for are reference fee and everything checked out. Did not contact us when they said they would, had to chase them all the time. Was told the house was ours on Thursday to then be told on Friday another applicant had been chosen due to us having a dog which they knew from... Read Full Review
What agent could do to change your mind?
They should of gave us back are reference fee as they let another applicant through after we applied.
Comments on Agent Fees
They should of gave us back are reference fee as they let another applicant through after we applied.
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Angry!! said about Strutt & Parker
Services : Letting( As a Tenant )Date: 26th Jan 2016
Absolutely dreadful! Payed for are reference fee and everything checked out. Did not contact us when they said they would, had to chase them all the time. Was told the house was ours on Thursday to then be told on Friday another applicant had been chosen due to us having a dog which they knew from the very beginning. Very arrogant agent and would defiantly not use again! I should of read the reviews first! Lesson learnt.
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Not informative, i have had ...
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1 Star Review
Paula
By : 'Not'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : SY
23 Dec 2015
People found this helpful7
Not informative, i have had to continuously chase them. When I do chase them they ask for information that they already hold, obviously do not read their emails. Biased, allow personal opinions to interfere with their professional judgement. Do not use or rely on this person/company as... Read Full Review
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Not Happy said about Strutt & Parker
Services : Letting( As a Prospective Landlord/Tenant )Date: 23rd Dec 2015
Not informative, i have had to continuously chase them. When I do chase them they ask for information that they already hold, obviously do not read their emails. Biased, allow personal opinions to interfere with their professional judgement. Do not use or rely on this person/company as incompetence jumps out at you, also their snobbish attitude is unprofessional . They take their time have no urgency, this natter could've been finalised within 14 days nearly 2 months later we are no further forward.
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