Christine Hamilton said about Robinson Jackson Partnership
Services : Sales( Prospective Vendor/Buyer )Date: 3rd Nov 2024
I had a terrible experience. George Bontoft and James Covey behaved in such a horrible way.
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Just finally sold a property ...
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1 Star Review
George
By : 'colin' Services : Sales( As a Vendor ) Sold price : £301500 Would you recommend ? : No Postcode : DA17
Oct 2, 2020
People found this helpful2
Just finally sold a property put on the market in mid-May despite no chain and a specific request for buyers who would complete quickly.Offered me buyers who they claimed were with a mortgage, subject to valuation. As soon as offer accepted it turned out there was no such thing.
All through they... Read Full Review
colin edgley said about Robinson Jackson Partnership
Services : Sales( As a Vendor )Date: 2nd Oct 2020
Just finally sold a property put on the market in mid-May despite no chain and a specific request for buyers who would complete quickly.Offered me buyers who they claimed were with a mortgage, subject to valuation. As soon as offer accepted it turned out there was no such thing. All through they sided with the buyers and played with us, their clients. Only Sharon sometimes helped but the Manager was what I can only describe as a typical estate agent! I strongly recommend you do not sell through this agency. I wish so much that I didn't.
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No show for viewing. And no ...
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1 Star Review
By : 'N' Services : Other Sold price : £224995 Would you recommend ? : No Postcode : DA17
May 12, 2019
People found this helpful0
Booked an appointment for 6.30pm 13.05.19 to view a flat in nuxley village. Arrived around 6.25pm and then called branch to confirm door number. Jack then told me appointment was at 6pm (not the case) and agent had left for next viewing. I asked why someone did not call me and he said he did not... Read Full Review
Booked an appointment for 6.30pm 13.05.19 to view a flat in nuxley village. Arrived around 6.25pm and then called branch to confirm door number. Jack then told me appointment was at 6pm (not the case) and agent had left for next viewing. I asked why someone did not call me and he said he did not know why as he was not the agent. Also my partner and I have both called to get an appointment to view a house on erith Road. I called today and my partner called yesterday - 12.05.19. The agent or agents was meant to call vendors and call us back but we are still waiting. Not impressed with the customer service and contact that we cannot even get in to view any properties.
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Dishonest ...
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1 Star Review
By : 'PB' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : DA17
Apr 28, 2018
People found this helpful5
As a first time buyer, I was delighted to have an offer accepted on a lovely flat through this estate agent. Despite being informed by Robinson Jackson that I was one of seven bidders for the property, my offer was somehow accepted by the vendor who they claimed had warmed to me during the viewing. ... Read Full Review
As a first time buyer, I was delighted to have an offer accepted on a lovely flat through this estate agent. Despite being informed by Robinson Jackson that I was one of seven bidders for the property, my offer was somehow accepted by the vendor who they claimed had warmed to me during the viewing. I was over the moon and excited about moving in.
What I would later learn was the property had signs of subsidence or some kind of structural movement. My surveyor â who I had paid almost £250 to conduct a report - wouldn't consider giving me a mortgage unless I paid in excess of £1,000 for a more extensive survey, which could have just highlighted more issues. As the vendor had bought the freehold for their property, there was no form of insurance to cover the issue of subsidence.
As I researched further, I found that the flat in question had been put on the market previously and I believe the same thing had happened (the buyer's bank would not provide a mortgage due to signs of subsidence). I believe the vendor of the property had attempted to hide the cracks caused by the subsidence in the hope that my surveyor wouldn't notice them. The vendor (the one who had warmed to me during the viewing) was dismissive after the surveyor report and informed me that they would be putting the property on the market despite my initial attempts to negotiate the issue. I felt this was unfair and questioned their behaviour. The flat was placed on the market several times afterwards, all failing for the same reason â subsidence.
It soon came to light that Robinson Jackson were privy to these issues but continued to market the property to prospective buyers in the hope a buyer's survey wouldn't pick up on it. I feel this was very irresponsible as purchasing a flat with this issue would have such an impact if a buyer tried to sell in the future. It's also giving false hope, wasting time and robbing potential buyers of £250 in survey report expenses. In fact, I phoned the estate agent to enquire about the property when it was re-marketed for the fifth time on their website and was informed by their staff that the reason it was being re-marketed was due to 'buyers with commitment issues'. This left me angry as I was more than willing to commit to the sale.
It's clear the estate agent only care about their commission and not providing an honest, quality service. As a vulnerable first time buyer, they could have lumbered me with an unsellable property just for a bit of commission and I will ensure that I do not use them again.
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Very unpleasant experience ...
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1 Star Review
By : 'Unhappy' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : DA17
Aug 7, 2016
People found this helpful9
Very unpleasant experience dealing with Robinsin Jackson Belvedere. They made our proposed purchase a stressful process, providing misleading and uncertain information. Their customer service was non existent and I've never had a supposedly customer facing agency insult me down the phone before.... Read Full Review
Unhappy chappie said about Robinson Jackson Partnership
Services : Sales( Prospective Vendor/Buyer )Date: 7th Aug 2016
Very unpleasant experience dealing with Robinsin Jackson Belvedere. They made our proposed purchase a stressful process, providing misleading and uncertain information. Their customer service was non existent and I've never had a supposedly customer facing agency insult me down the phone before. They were rude, patronising, discurteous and vulgar. I'd never buy or sell through a branch of Robinson Jackson now.
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Last updated at 1/7/2020, 6:10:12 AM by allAgents
Awards won by Robinson Jackson Partnership, Belvedere DA17 5JN