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London, NW1
1.6/5, 11 Reviews
18% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
Latest Reviews
Landlord, London
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
NWA Estate Agents
1 Royal College Street, London, Greater London
NW1 0RU
0207 3830878
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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NWA Estate Agents Branches (View All 2)
They have no clue about ...
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1 Star Review
By : 'XRAYman'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW10
22 Apr 2014
People found this helpful6
They have no clue about properties, how to deal with them etc. NWA is not even qualified at all. They are just layman. Moreover don't care about the condition of your property, they're always very rude and even threaten you with eviction (of course in our case it was unlawful, because they... Read Full Review
Comments (1)
They have no clue about properties, how to deal with them etc. NWA is not even qualified at all. They are just layman.
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XRAYman said about NWA Estate Agents
Services : Letting( As a Tenant )Date: 21st Apr 2014
They have no clue about properties, how to deal with them etc. NWA is not even qualified at all. They are just layman.
Moreover don't care about the condition of your property, they're always very rude and even threaten you with eviction (of course in our case it was unlawful, because they have no clue). So don't worry too much when they threaten you. But do worry as they may threat you with violence.
You will never see you deposit again, therefore it is a very good solution not to pay the last month rent.
HORRIBLE
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By : Giuseppe
25 Apr 2014Dear Anonymous as I can see there is someone on our competitors that pay peoples like to to leave such a review online this review is whit out fundament as we do not know how this can happen we are...
I am not sure how these guys ...
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1 Star Review
By : 'Fat'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW1
12 Dec 2013
People found this helpful5
I am not sure how these guys sleep at night. Answer the phone in Italian - WTF! Unprofessional thieves. Don't put you bond in any official government safe... Read Full Review
Comments (0)I am not sure how these guys sleep at night.
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Fat Tony said about NWA Estate Agents
Services : Letting( As a Tenant )Date: 12th Dec 2013
I am not sure how these guys sleep at night.
Answer the phone in Italian - WTF!
Unprofessional thieves. Don't put you bond in any official government safe holding.
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Disgusting!! Discovered they ...
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1 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW1
1 Dec 2013
People found this helpful6
Disgusting!! Discovered they had not put my bond into an official government deposit scheme. Answered the phones in Italian, blew me off when I spoke English. Maintenance issues ignored. No personal to assist when action was required. Totally unprofessional. Like the other reviews - AVOID AT ... Read Full Review
Comments (1)Disgusting!!
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Ben Dover said about NWA Estate Agents
Services : Letting( As a Tenant )Date: 1st Dec 2013
Disgusting!!
Discovered they had not put my bond into an official government deposit scheme.
Answered the phones in Italian, blew me off when I spoke English.
Maintenance issues ignored.
No personal to assist when action was required.
Totally unprofessional.
Like the other reviews - AVOID AT ALL COSTS
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By : SaraSidd
6 Jun 2014Dear Ben, I am carrying out research on this. Can you please contact me on sara.siddiqi@gmail.com so that I can explain further. Thank you and hope to hear from you soon. Best...
Terrible agency. NWA took ...
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1 Star Review
By : 'Ria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW5
13 Nov 2013
People found this helpful5
Terrible agency. NWA took pictures of our room as we were still moving out then proceeded to charge us a £50 fee per room (£150 in all) that was not specified in the cotnract for the 'mess' (our personal belongings) that were left behind. It was not specified in our contract that we had to be... Read Full Review
What agent could do to change your mind?
If the people we dealt with had adhered to the contract then there would have been no issue. They acted unprofessionally and have kept our money unlawfully.
Comments (3)Terrible agency. NWA took pictures of our room as we were still moving out then proceeded to charge us a £50 fee per room (£150 in all) that was not specified in the cotnract for the 'mess' (our personal belongings) that were left behind. It was not specified in our contract that we had to be out at a certain time of day and when we were DONE moving out the rooms had been swept, mopped and the linen had been washed. They were imaculately clean. They still charged us the cleaning fee. When we questioned this they sent us the picture of the room which had been taken whilst we were still moving out. The staff member who took the picture also helped himself to a few of my personal belongings.
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Ria said about NWA Estate Agents
Services : Letting( As a Tenant )Date: 13th Nov 2013
Terrible agency. NWA took pictures of our room as we were still moving out then proceeded to charge us a £50 fee per room (£150 in all) that was not specified in the cotnract for the 'mess' (our personal belongings) that were left behind. It was not specified in our contract that we had to be out at a certain time of day and when we were DONE moving out the rooms had been swept, mopped and the linen had been washed. They were imaculately clean. They still charged us the cleaning fee. When we questioned this they sent us the picture of the room which had been taken whilst we were still moving out. The staff member who took the picture also helped himself to a few of my personal belongings.
After a lot of back and forth and after having to request that they look over the contract, they agreed that the pictures were taken before we had moved out and that there was no mandatory cleaning fee specified in the contract, and told us that they would refund the full ammount within a maximum of 28 days. As of today, nearly 20 days past the maximum 28 days, we have only just received a refund for two of the rooms, minus the £50 fee that they agreed they would not charge, and a refund of £0 for the third room.
We contacted the offices again and after a lot of back and forth, after being treated like an annoyance and without the respect we deserce as their previous tenants, we were told by the manager that if we wanted the full refund back we would have to take NWA to the small calims court.
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By : JO
25 Nov 2013NWA LONDON DID NOT HAVE NOTHING TO DO WITH THIS CUSTOMER WE ARE A COMPLETE DIFFERENT COMPANY AND OUR REGISTER OFFICE IS 21 PRATT STREET LONDON NW1...
Very bad agency. I ...
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1 Star Review
Giuseppe
Jose
By : 'GDM'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W2
17 Sept 2013
People found this helpful10
Very bad agency. I accumulated problems with the property: rats, mirrors collapsed in the main staircase, dirty housemates, agents coming into the property without knocking or telling us they were coming. None of these problems were solved even though many promesses were made. When I complained I... Read Full Review
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GDM said about NWA Estate Agents
Services : Letting( As a Tenant )Date: 16th Sep 2013
Very bad agency. I accumulated problems with the property: rats, mirrors collapsed in the main staircase, dirty housemates, agents coming into the property without knocking or telling us they were coming. None of these problems were solved even though many promesses were made. When I complained I was treated awfully without any respect. After leaving the property on the 27th of July 2013, even though I called 5 times and wrote 6 emails I still didnt get my deposit of £1083.00 back. It is absolutely appalling. I would never recommend this agency to anyone.
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Perhaps the most incompetent ...
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1 Star Review
Giuseppe
By : 'Landlord,'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W1
31 Jul 2013
People found this helpful10
Perhaps the most incompetent company I have ever come across in my entire life, avoid at all costs. The rent was never paid on time and no one at the agency would ever return my calls. In addition very poor quality of tenants. In the end I had to court to remove them. Please take this as a... Read Full Review
Comments (0)Perhaps the most incompetent company I have ever come across in my entire life, avoid at all costs.
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Landlord, London said about NWA Estate Agents
Services : Letting( As a Owner )Date: 31st Jul 2013
Perhaps the most incompetent company I have ever come across in my entire life, avoid at all costs.
The rent was never paid on time and no one at the agency would ever return my calls. In addition very poor quality of tenants. In the end I had to court to remove them.
Please take this as a warning and have nothing to do with this company.
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As a Landlord i am pleased ...
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4 Star Review
By : 'Daniel'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N7
24 Jun 2013
People found this helpful1
As a Landlord i am pleased with the service provided, especially from the lettings manager finding me an excellent tenant for my property and ensuring the move in and process went smoothly. I have no reason not to recommend them, obviously every agent is keen to help and collect a Fee but who... Read Full Review
Comments (0)As a Landlord i am pleased with the service provided, especially from the lettings manager finding me an excellent tenant for my property and ensuring the move in and process went smoothly.
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Daniel said about NWA Estate Agents
Services : Letting( As a Owner )Date: 24th Jun 2013
As a Landlord i am pleased with the service provided, especially from the lettings manager finding me an excellent tenant for my property and ensuring the move in and process went smoothly.
I have no reason not to recommend them, obviously every agent is keen to help and collect a Fee but who wouldn't if this is the class of business their involved in.
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Appalling agency - avoid them ...
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1 Star Review
By : 'mary'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N7
4 May 2013
People found this helpful22
Appalling agency - avoid them at all costs. They are completely dishonest, rude, and will stop responding to any of your emails or issues as soon as the contract is signed. We battled with them for 2 months over an issue with the toilet not working - they said they wouldn't fix it as they didn't... Read Full Review
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mary said about NWA Estate Agents
Services : Letting( As a Tenant )Date: 4th May 2013
Appalling agency - avoid them at all costs. They are completely dishonest, rude, and will stop responding to any of your emails or issues as soon as the contract is signed. We battled with them for 2 months over an issue with the toilet not working - they said they wouldn't fix it as they didn't think it was a "high priority issue" (!). Several times they have claimed we didn't pay rent, when in fact we all have proof of payments for the rent and it was due to an "error" in them allocating where the rent came from (but it has happened so many times I'm a bit suspicious of these errors). Since giving the keys back, they refuse to give our deposits back saying there is rent missing - but yet again we have proof of payments for every month of rent. AVOID AT ALL COSTS...Hope this will help anyone looking to rent a flat with this agency.
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By : James
2 Sept 2013Did you get your deposit back in the end? Still battling to get ours back...
NWA have provided a great ...
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5 Star Review
Jose
Sam
By : 'Jonathan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW1
20 Feb 2013
People found this helpful2
NWA have provided a great service for my property, they have been providing tenants for me for more than 4 years and have always managed to keep my monthly rental coming in without having to worry about managing anything. They offer a great property management service that allows me to go on... Read Full Review
Comments (0)NWA have provided a great service for my property, they have been providing tenants for me for more than 4 years and have always managed to keep my monthly rental coming in without having to worry about managing anything.
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Jonathan Munoz said about NWA Estate Agents
Services : Letting( As a Owner )Date: 20th Feb 2013
NWA have provided a great service for my property, they have been providing tenants for me for more than 4 years and have always managed to keep my monthly rental coming in without having to worry about managing anything.
They offer a great property management service that allows me to go on vacation knowing that my property is being well looked after, obviously some tenants can be a bit of a problem sometimes but NWA will make sure that I don't have to deal with them unless there is a serious Infrastructural problem with the property in which case they also handle for me in the most professional manner possible.
The thing that strikes me about NWA is that they are a young vibrant company and that they are very passionate about what they do and take their role in the market very seriously, this is why me and wife appreciated their service so much.
In general I would recommend this company to any landlord as i have had great relationship with the staff and also received a great service.
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I am the owner of an ...
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1 Star Review
By : 'Owner'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NWA
15 Jan 2013
People found this helpful20
I am the owner of an apartment and entered into a company let with NWA a year ago. They never pay me the rent on time, every month I have to make endless phone calls and there is NEVER anyone in the office who can help. No-one ever responds to my phone calls either. Message to property owners - ... Read Full Review
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Owner from Devon said about NWA Estate Agents
Services : Letting( As a Owner )Date: 15th Jan 2013
I am the owner of an apartment and entered into a company let with NWA a year ago. They never pay me the rent on time, every month I have to make endless phone calls and there is NEVER anyone in the office who can help. No-one ever responds to my phone calls either. Message to property owners - avoid using NWA .
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Hello, I would like to ...
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1 Star Review
By : 'YDN'
Services : Letting( As a Tenant )
Would you recommend ? : No
9 Aug 2012
People found this helpful20
Hello, I would like to start a complaint on New World Accommodation at located at Royal College Street Camden. I am an international student visiting London for a short course and I found New World Accommodation through spareroom.co.uk. I contacted them, they showed me couple of pictures of a... Read Full Review
What agent could do to change your mind?
Handle the situation REASONABLY. DO NOT scream at existing clients! BE transparent about your contracts especially the \"BREAK CLAUSE\" and stick by them when you have one.
Comments (3)Hello,
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YDN said about NWA Estate Agents
Services : Letting( As a Tenant )Date: 9th Aug 2012
Hello,
I would like to start a complaint on New World Accommodation at located at Royal College Street Camden. I am an international student visiting London for a short course and I found New World Accommodation through spareroom.co.uk. I contacted them, they showed me couple of pictures of a few flats, which looked really nice and clean. Since I had no way to arrange for a viewing, I trusted the agent cause she was really nice.
I paid the 2 weeks deposit through credit card and transferred the remaining amount of money for the duration of my stay (they said that i would have to pay in full prior to my first day of stay.) Also, since i arrived on a Saturday night, my agent had to ask me for an extra 50 pounds on top of the 150 pounds on the contract. This kind of frustrates me a little, but since my agent was nice to me, I just gave it to her.
Well, upon my arrival in the flat, I was completely disappointed with my room and the condition of the flat! It was not cleaned properly, dirty carpets with lots of stains on it, lots of hairs on the carpets and floors, cheap single mattress, pillows which turned yellow already plus the seems used bedsheets, blankets and pillow covers. And the price for the rent don't come cheap. It's 3 bedrooms flat with only 1 bathroom and it's for 240/wk. Maybe you could justify that because of the location, it's at Edgware Road, zone 1, BUT a few days in London, I have managed to contact other agents whom have shown me flats in zone 1 as well with MUCH MUCH better quality for around 265-285/wk and I'm talking about a studio en suite (meaning bathroom inside) and you do not have to share it with anyone else!
SO, on the fourth day I am in London, I brought into my agent's attention that I would like to ask for a transfer to a better place OR a refund of my money (this means the money i transferred previously which amounts up to 1980pounds). I told them that they could keep my 2 weeks deposit which I have paid through credit card (i mean, surely enough, they could find my replacement in about a week time). I even told them to just refund my money minus whatever cancellation fine they got in there, and I thought I was reasonable enough. And just so you all know, the contract has a "break clause" which states "If the tenant decides to end the contract before the agreed date, the deposit will not be reimbursed to the extent where this is required to cover the losses arising from the unexplored period of the contracted term". For me, this means that NWA should be able to refund my money, while keeping my deposits.
Till now, I have talked and argued with them over the phone and emails a couple of time and I AM SO TIRED of it! I talked to Andrew, their lawyer apparently, and also Ventura who is their general manager. The guy named Ventura was especially rude to me, he actually shouted over the telephone while me still being their client! He insisted that I had already read the terms and agreement and signed the contract and he did not want to hear anything about a refund. He did not even want to try to hear or understand my situation and that was seriously unprofessional!
OH, and my agent actually tried to move me to another flat, it's a studio at 500/wk and guess what, if i agree, then i'd need to set up my water and electricity and wireless internet as they are not included. I am not giving them anymore money! And that was why I decided to ask for a refund cause they couldn't find a flat that match my needs! But now, I just couldn't be bothered anymore cause it's seriously draining my emotions and energy!
Right now, I can't do anything much but spread the words about their unprofessionalism and their seriously disappointing manners in handling this situation. I hope other people especially those who came from overseas, who did not have a chance to arrange for viewings to not fall for their craps and traps. Just spend a little more money staying at a hostel or at somebody u know first and when you have arrived in London, arrange for a viewings, read through the contracts, ask for detailed explanation on the "break clause" and dont let these guys fool you and spoil your stay here! Basically find an agent recommended by friends.
In my opinion,NWA does not care about the satisfaction of their customers/tenants as long as they have received the money. They only care about your money and not your experience, even if this means breaking whatever's in the contract. OH, just one more thing, when I told my agent about this "break clause", she said that I must've misunderstood what it means. I've had enough with them. Definitely not giving them anymore money. JUST BE CAREFUL!!!! (There is a thread at Tripadvisor.com on complaints about them as well. I should've checked that thread out before signing on with them!!!)
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By : mary
4 May 2013I would like to warn any other people looking to rent with this agency: DON'T do it. They are the most dishonest and rude agents/people my flatmates and I have ever come across. They do not answer...
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