By : 'Adam' Services : Sales( As a Vendor ) Sold price : £690000 Would you recommend ? : Yes Postcode : MK
8 Nov 2021
People found this helpful0
Excellent service from start to finish from the team at Michael Graham. We were lucky enough to have both our sale and our purchase handled by the Newport Pagnell (Sale) and Stony Stratford (purchase) branches.
We felt we had real value for money, Gareth valued our home and supported us... Read Full Review
Adam and Susie Payne said about Michael Graham Estate Agents
Services : Sales( As a Vendor )Date: 8th Nov 2021
Excellent service from start to finish from the team at Michael Graham. We were lucky enough to have both our sale and our purchase handled by the Newport Pagnell (Sale) and Stony Stratford (purchase) branches. We felt we had real value for money, Gareth valued our home and supported us navigating our way through the process, popping in for a chat when we needed some advice. Our sale negotiator Catherine Johnson went above and beyond in all aspects of the sale. She kept us informed and worked extremely hard to keep the chain on track and in the desired timescale. Endlessly patient and supportive, we couldn’t have asked for more from her. Alongside Catherines help we also had excellent service from the agent responsible for our purchase. Scott Reynolds was always available, good humoured, responsive and helpful. Can’t recommend highly enough and MG are guaranteed our custom for any future moves.
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Horrible to ...
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1 Star Review
Angie
By : 'The' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : MK14
4 Dec 2018
People found this helpful1
This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something they found on the end of a toilet brush. If you're a tenant avoid this firm at all... Read Full Review
The Sad Tenant said about Michael Graham Estate Agents
Services : Letting( As a Tenant )Date: 4th Dec 2018
This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something they found on the end of a toilet brush. If you're a tenant avoid this firm at all costs.
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I cannot recommend Michael ...
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5 Star Review
Perdita
By : 'Mrs' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : HP18
29 Dec 2017
People found this helpful0
I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita kept us informed by phone, email and... Read Full Review
Mrs Williamson said about Michael Graham Estate Agents
Services : Letting( As a Tenant )Date: 29th Dec 2017
I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita kept us informed by phone, email and post on exactly what was expected from us and the procedures if there were any maintenance issues, which may I add were always resolved very very efficiently. We moved in on December 23rd and I was so impressed that even this close to Christmas the customer care was there and it was obvious that perdita wanted to see us happy and settled ready for Christmas. Every dealing I had with her was dealt with a genuine concern for our young family. Towards the end when we gave our tenancy notice Perdita kept in close contact with us ensuring that our personal situation was supported in every way. We have never rented before but this has been such a pleasant experience that if we found ourselves in this situation again I wouldn't hesitate to call on Michael Graham. Perdita is outstanding, her enthusiasm, support, reliability and genuine care for peoples situations/family life is second to none.
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Very poor service received, ...
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1 Star Review
Simon
By : 'R1991' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : MK
21 Dec 2017
People found this helpful7
Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, once this was over they couldn't care less. From having no idea how many keys should be handed over, accepting no responsibility for any problems ... Read Full Review
Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, once this was over they couldn't care less. From having no idea how many keys should be handed over, accepting no responsibility for any problems encountered and ignoring emails completely about important issues.
Unprofessional, poor knowledge of the home buying process, poor negotiation skills, rude and ignorant - Avoid!
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Dear R1991,
Thank you for leaving a review on your recent dealings with Michael Graham.
We pride ourselves on the level of service provided to customers and welcome a further discussion with...
Michael Graham lettings are ...
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1 Star Review
By : 'James' Services : Letting( As a Tenant ) Rent PCM : £675 Would you recommend ? : No Postcode : MK16
23 May 2017
People found this helpful8
Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate any deposit you have paid bit by... Read Full Review
Comments on Agent Fees
The agents fees are the worst I have seen in over 15 years of renting properties. Enter into an agreement with them at your peril.
Services : Letting( As a Tenant )Date: 22nd May 2017
Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate any deposit you have paid bit by bit.
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Completely agree, they take every last penny they can. Total...
From the first viewing of the ...
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5 Star Review
Perdita
By : 'Vicky&Sean' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : MK43
23 May 2017
People found this helpful0
From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted.
Couldn't recommend the agents enough although I believe it was... Read Full Review
Vicky&Sean said about Michael Graham Estate Agents
Services : Letting( As a Tenant )Date: 22nd May 2017
From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted. Couldn't recommend the agents enough although I believe it was Perdita which really made the process easy and enjoyable!
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Rebecca and her team managed ...
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5 Star Review
Rebecca
Perdita
By : 'Aprile' Services : Letting( As a Tenant ) Rent PCM : £1800 Would you recommend ? : Yes Postcode : MK46
8 May 2017
People found this helpful0
Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and seen through to completion. A great team... Read Full Review
Aprile Merriman said about Michael Graham Estate Agents
Services : Letting( As a Tenant )Date: 7th May 2017
Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and seen through to completion. A great team of people and a valuable asst to Michael Graham. Thank you all.
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My husband and I have been ...
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5 Star Review
Perdita
By : 'Louise' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : MK45
27 Mar 2017
People found this helpful0
My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very short time we realised just how ... Read Full Review
Louise Kennedy said about Michael Graham Estate Agents
Services : Letting( As a Tenant )Date: 26th Mar 2017
My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very short time we realised just how good she was. We could not have got the home we wanted without her help. We highly recommend Perdita and Michael Graham Lettings if you are looking for help in securing a home to rent.
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My partner and I rent through ...
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5 Star Review
Perdita
By : 'Lil_Smiler' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : MK46
23 Feb 2017
People found this helpful0
My partner and I rent through Michael Graham and have been delighted with the experience.
The initial enquiry on the property was responded to by Michael Graham staff going above and beyond to provide viewings around our limited availability.
Since becoming tenants, the ongoing customer service... Read Full Review
Comments on Agent Fees
The fees are at a very good keeping in mind the service that comes with this. No complaints here at all!
Lil_Smiler said about Michael Graham Estate Agents
Services : Letting( As a Tenant )Date: 23rd Feb 2017
My partner and I rent through Michael Graham and have been delighted with the experience. The initial enquiry on the property was responded to by Michael Graham staff going above and beyond to provide viewings around our limited availability. Since becoming tenants, the ongoing customer service has been a class apart with any issues or enquiries being dealt with promptly and again, to suit our availability. Great job guys and keep up the good work!
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Appalling levels of ...
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1 Star Review
By : 'frustrated' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £1995 Would you recommend ? : No Postcode : MK19
23 Feb 2017
People found this helpful5
Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of... Read Full Review
frustrated said about Michael Graham Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 23rd Feb 2017
Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of matters
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Hello, We are sorry to hear that your experience with Michael Graham has not been satisfactory. It is our priority to make sure this matter is rectified asap. Please could you contact our head office ...
had a bad experience with ...
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1 Star Review
By : 'paul' Services : Sales( As a Vendor ) Sold price : £500000 Would you recommend ? : No Postcode : NN7
6 Feb 2016
People found this helpful9
had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice anyone selling check you are signing for... Read Full Review
What agent could do to change your mind?
bad you pay more because they believe they are the best
Comments on Agent Fees
bad you pay more because they believe they are the best
had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice anyone selling check you are signing for aservice as well the ombudsman is awaste of time as it favours estate agents but dispite this we had a small award against micheal graham
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Perdita was very professional ...
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5 Star Review
Perdita
By : 'Dr' Services : Letting( As a Tenant ) Rent PCM : £1250 Would you recommend ? : Yes Postcode : MK14
9 Jul 2015
People found this helpful0
Perdita was very professional hard working staff member
She helped me with completing the documents step by step
She was easily approachable and made herself available at all... Read Full Review
Dr Kusay Hadi said about Michael Graham Estate Agents
Services : Letting( As a Tenant )Date: 8th Jul 2015
Perdita was very professional hard working staff member She helped me with completing the documents step by step She was easily approachable and made herself available at all times.
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We have been tenants of ...
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5 Star Review
Rebecca
Angie
By : 'Mrs' Services : Letting( As a Tenant ) Rent PCM : £1325 Would you recommend ? : Yes Postcode : MK19
20 May 2015
People found this helpful0
We have been tenants of Michael Graham for the past 3 years and have always found them to be polite and professional. They are very efficient in their dealings with you and always keep you informed of the progress of any issues you may have. All issues we have raised have been dealt with promptly ... Read Full Review
Services : Letting( As a Tenant )Date: 19th May 2015
We have been tenants of Michael Graham for the past 3 years and have always found them to be polite and professional. They are very efficient in their dealings with you and always keep you informed of the progress of any issues you may have. All issues we have raised have been dealt with promptly and fairly and I would recommend them to any future tenants.
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They accepted my money, did ...
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1 Star Review
Rebecca
Perdita
By : 'The' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £775 Would you recommend ? : No Postcode : MK12
19 Mar 2015
People found this helpful12
They accepted my money, did the referencing and drew up a tenancy agreement full of misspelled and illegal conditions. There was a clause where they requested that I agree for my personal information to be disclosed to ANY third party. These people are a bunch of cowboys that don't know a thing... Read Full Review
The agent police said about Michael Graham Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 19th Mar 2015
They accepted my money, did the referencing and drew up a tenancy agreement full of misspelled and illegal conditions. There was a clause where they requested that I agree for my personal information to be disclosed to ANY third party. These people are a bunch of cowboys that don't know a thing about the law. They are banking on prospective tenants being as ignorant as they are. Once I highlighted this clause, they withdrew the tenancy agreement 3 days to move-in, saying the landlord is no more interested without any reason. I will be seeking to shut them down because my wife is lawyer and she would do it for free.
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Yep, so far all I've had is crap legal & contractual knowledge, crap interpersonal skills, no negotiation skills & a belief (not unique to MGL sadly) that they hold all the cards. They...
I have been dealing with ...
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5 Star Review
Rebecca
By : 'Hontis' Services : Letting( As a Owner ) Rent PCM : £525 Would you recommend ? : Yes Postcode : MK6
30 Sept 2014
People found this helpful0
I have been dealing with Michael Graham Lettings for the last 4 years when I requested they take over the management of my property after my then current agent had gone into liquidation. They have always been courteous & helpful but in particular I must single out Rebecca Overton for praise. ... Read Full Review
Comments on Agent Fees
The fees I believe were fair and no different from my previous letting agent.
Services : Letting( As a Owner )Date: 29th Sep 2014
I have been dealing with Michael Graham Lettings for the last 4 years when I requested they take over the management of my property after my then current agent had gone into liquidation. They have always been courteous & helpful but in particular I must single out Rebecca Overton for praise. She is the most diligent, efficient & capable person I have had the good fortune to deal with, whenever I have encountered an issue concerning my property not only has she dealt with the matter promptly but I have always felt that she has gone the extra mile where most agents wouldn't. There have been times when my last agent simply would have left it to me to sort out but Rebecca just gets it done.
I recently sold my property, selling a property is stressful enough at the best of times but when you're selling it with a tenant in situ and you're getting requests for all sorts of extra documents it's a nightmare. But Rebecca calmed me whenever I called her up stressed and supplied me with whatever documentation I was asking for within minutes and constantly gave me expert advice.
Rebecca is a real asset to Michael Graham Lettings and I would absolutely recommend them to both landlords and tenants alike.
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5 Star Review
By : 'Emily' Services : Letting( As a Tenant ) Rent PCM : £1095 Would you recommend ? : Yes Postcode : MK16
17 Jun 2014
People found this helpful0
Thank you Michael graham for your support, understanding and flexibility whilst we have been tenants in your property. You have made renting with 3 small children a positive experience for us and really helped us during a stressful move. You have always been easy to contact and have sorted out any... Read Full Review
Services : Letting( As a Tenant )Date: 16th Jun 2014
Thank you Michael graham for your support, understanding and flexibility whilst we have been tenants in your property. You have made renting with 3 small children a positive experience for us and really helped us during a stressful move. You have always been easy to contact and have sorted out any problems that naturally occur in a home promptly and efficiently. Would definately rent from you again. Many thanks
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The application form they ...
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1 Star Review
By : 'John' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : MK17
11 Apr 2014
People found this helpful5
The application form they make you fill in as a tenant is incredibly intrusive (what on earth do they need my payroll number for). In addition they then try and con you into buy their accident insurance and their contents insurance. They finally inform you that a condition of the tenancy agreement... Read Full Review
What agent could do to change your mind?
Stop trying to con customers trying to rent houses into buying insurance products they don\'t need and stick to being an estate agent.
Services : Letting( As a Tenant )Date: 10th Apr 2014
The application form they make you fill in as a tenant is incredibly intrusive (what on earth do they need my payroll number for). In addition they then try and con you into buy their accident insurance and their contents insurance. They finally inform you that a condition of the tenancy agreement is that you have insurance for accidental damage to the landlord's property (for an unfurnished house), which they will of course sell you, and they will not let you the property unless you have it. The OFT explicitly lists this clause as an example of an unfair and unenforceable clause in a tenancy agreement - so Michael Graham are lying to tenants to try and bully them into purchasing insurance they don't need.
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Never be tempted to deal with ...
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1 Star Review
By : 'Andy' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : MK16
21 Mar 2014
People found this helpful8
Never be tempted to deal with them!!
They say anything prior to being contracted, then afterwards, you will never get hold of them, they charged £130 for three light bulbs to be replaced, £75 to remove some pea's from the freezer and the oven to be re cleaned.
It took six weeks to get the... Read Full Review
Services : Letting( As a Tenant )Date: 21st Mar 2014
Never be tempted to deal with them!! They say anything prior to being contracted, then afterwards, you will never get hold of them, they charged £130 for three light bulbs to be replaced, £75 to remove some pea's from the freezer and the oven to be re cleaned. It took six weeks to get the deposit back, they went on holiday!!! so couldnt organise it!! So much attidude you cannot belive it, deal with them and you will be sorry!!
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The worst letting agents I ...
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1 Star Review
Angie
By : 'F' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : MK16
13 Nov 2013
People found this helpful5
The worst letting agents I have ever dealt with - I will never waste my time or effort with them again.
They will not respond to emails unless they want something from you. They ripped me off in regards to my deposit. Before you're in they will be the nicest friendliest people but once you've... Read Full Review
What agent could do to change your mind?
Responded to my emails when I needed help, advice or simply to answer a question.
Been polite and courteous instead of arrogant and rude.
Repaid my deposit appropriately.
Kept my forwarding details and at least informed me that they had mail for me.
Or they could simply cease trading.........
Services : Letting( As a Tenant )Date: 13th Nov 2013
The worst letting agents I have ever dealt with - I will never waste my time or effort with them again. They will not respond to emails unless they want something from you. They ripped me off in regards to my deposit. Before you're in they will be the nicest friendliest people but once you've signed the tenancy you'll be left high and dry. Even after leaving the property they are still being a nightmare having now lost all of my forwarded mail and claim they do not have a forwarding address, contact number or anything else for me. Absolute bulls*!t.......
If I could have given a 0/5 score for these crooks I would have!
DO NOT USE THIS AGENCY!!!!!!!
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Awards won by Michael Graham Estate Agents, Milton Keynes MK16 8HJ