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Milton Keynes, MK16

3.1/5, 19 Reviews
53% Recommended

50% sales valuation accuracy

67% letting valuation accuracy

75% sales fee satisfaction

75% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales50%75%£500,000£690,000
Lettings67%75%£525£1,995
Address

Michael Graham Estate Agents
24 St John StreetMilton Keynes, Buckinghamshire
MK16 8HJ
01908 218860

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Michael Graham Estate Agents Branches (View All 13)
Excellent service from start ...

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5 Star Review
UserName

Scott

By : 'Adam'
Services : Sales( As a Vendor )
Sold price : £690000
Would you recommend ? : Yes
Postcode : MK

8 Nov 2021
People found this helpful0

Excellent service from start to finish from the team at Michael Graham. We were lucky enough to have both our sale and our purchase handled by the Newport Pagnell (Sale) and Stony Stratford (purchase) branches. We felt we had real value for money, Gareth valued our home and supported us... Read Full Review

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Horrible to ...

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1 Star Review
UserName

Angie

By : 'The'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK14

4 Dec 2018
People found this helpful1

This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something they found on the end of a toilet brush. If you're a tenant avoid this firm at all... Read Full Review


Comments on Agent Fees

Atrocious in all respects. Outright theft.

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I cannot recommend Michael ...

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5 Star Review
UserName

Perdita

By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP18

29 Dec 2017
People found this helpful0

I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita kept us informed by phone, email and... Read Full Review


Comments on Agent Fees

Good

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Very poor service received, ...

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1 Star Review
UserName

Simon

By : 'R1991'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : MK

21 Dec 2017
People found this helpful7

Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, once this was over they couldn't care less. From having no idea how many keys should be handed over, accepting no responsibility for any problems ... Read Full Review


Comments on Agent Fees

N/A

Comments (2)
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By : Simon Gates

21 Dec 2017

Dear R1991, Thank you for leaving a review on your recent dealings with Michael Graham. We pride ourselves on the level of service provided to customers and welcome a further discussion with...

Michael Graham lettings are ...

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1 Star Review

By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : MK16

23 May 2017
People found this helpful8

Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate any deposit you have paid bit by... Read Full Review


Comments on Agent Fees

The agents fees are the worst I have seen in over 15 years of renting properties. Enter into an agreement with them at your peril.

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By : Mr Man

20 Sept 2017

Completely agree, they take every last penny they can. Total...

From the first viewing of the ...

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5 Star Review
UserName

Perdita

By : 'Vicky&Sean'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK43

23 May 2017
People found this helpful0

From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted. Couldn't recommend the agents enough although I believe it was... Read Full Review

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Rebecca and her team managed ...

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5 Star Review
UserName

Rebecca

UserName

Perdita

By : 'Aprile'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : MK46

8 May 2017
People found this helpful0

Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and seen through to completion. A great team... Read Full Review

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My husband and I have been ...

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5 Star Review
UserName

Perdita

By : 'Louise'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK45

27 Mar 2017
People found this helpful0

My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very short time we realised just how ... Read Full Review


Comments on Agent Fees

We could find no fault with the Agents fees

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My partner and I rent through ...

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5 Star Review
UserName

Perdita

By : 'Lil_Smiler'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK46

23 Feb 2017
People found this helpful0

My partner and I rent through Michael Graham and have been delighted with the experience. The initial enquiry on the property was responded to by Michael Graham staff going above and beyond to provide viewings around our limited availability. Since becoming tenants, the ongoing customer service... Read Full Review


Comments on Agent Fees

The fees are at a very good keeping in mind the service that comes with this. No complaints here at all!

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Appalling levels of ...

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1 Star Review

By : 'frustrated'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1995
Would you recommend ? : No
Postcode : MK19

23 Feb 2017
People found this helpful5

Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of... Read Full Review

Comments (1)
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By : Michael Graham

23 Feb 2017

Hello, We are sorry to hear that your experience with Michael Graham has not been satisfactory. It is our priority to make sure this matter is rectified asap. Please could you contact our head office ...

had a bad experience with ...

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1 Star Review

By : 'paul'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : No
Postcode : NN7

6 Feb 2016
People found this helpful9

had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice anyone selling check you are signing for... Read Full Review


What agent could do to change your mind?

bad you pay more because they believe they are the best


Comments on Agent Fees

bad you pay more because they believe they are the best

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Perdita was very professional ...

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5 Star Review
UserName

Perdita

By : 'Dr'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : MK14

9 Jul 2015
People found this helpful0

Perdita was very professional hard working staff member She helped me with completing the documents step by step She was easily approachable and made herself available at all... Read Full Review

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We have been tenants of ...

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5 Star Review
UserName

Rebecca

UserName

Angie

By : 'Mrs'
Services : Letting( As a Tenant )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : MK19

20 May 2015
People found this helpful0

We have been tenants of Michael Graham for the past 3 years and have always found them to be polite and professional. They are very efficient in their dealings with you and always keep you informed of the progress of any issues you may have. All issues we have raised have been dealt with promptly ... Read Full Review

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They accepted my money, did ...

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1 Star Review
UserName

Rebecca

UserName

Perdita

By : 'The'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : MK12

19 Mar 2015
People found this helpful12

They accepted my money, did the referencing and drew up a tenancy agreement full of misspelled and illegal conditions. There was a clause where they requested that I agree for my personal information to be disclosed to ANY third party. These people are a bunch of cowboys that don't know a thing... Read Full Review

Comments (1)
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By : Properjob

2 Jun 2017

Yep, so far all I've had is crap legal & contractual knowledge, crap interpersonal skills, no negotiation skills & a belief (not unique to MGL sadly) that they hold all the cards. They...

I have been dealing with ...

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5 Star Review
UserName

Rebecca

By : 'Hontis'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : MK6

30 Sept 2014
People found this helpful0

I have been dealing with Michael Graham Lettings for the last 4 years when I requested they take over the management of my property after my then current agent had gone into liquidation. They have always been courteous & helpful but in particular I must single out Rebecca Overton for praise. ... Read Full Review


Comments on Agent Fees

The fees I believe were fair and no different from my previous letting agent.

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Thank you Michael graham for ...

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5 Star Review

By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : MK16

17 Jun 2014
People found this helpful0

Thank you Michael graham for your support, understanding and flexibility whilst we have been tenants in your property. You have made renting with 3 small children a positive experience for us and really helped us during a stressful move. You have always been easy to contact and have sorted out any... Read Full Review

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The application form they ...

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1 Star Review

By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK17

11 Apr 2014
People found this helpful5

The application form they make you fill in as a tenant is incredibly intrusive (what on earth do they need my payroll number for). In addition they then try and con you into buy their accident insurance and their contents insurance. They finally inform you that a condition of the tenancy agreement... Read Full Review


What agent could do to change your mind?

Stop trying to con customers trying to rent houses into buying insurance products they don\'t need and stick to being an estate agent.

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Never be tempted to deal with ...

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1 Star Review

By : 'Andy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK16

21 Mar 2014
People found this helpful8

Never be tempted to deal with them!! They say anything prior to being contracted, then afterwards, you will never get hold of them, they charged £130 for three light bulbs to be replaced, £75 to remove some pea's from the freezer and the oven to be re cleaned. It took six weeks to get the... Read Full Review

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The worst letting agents I ...

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1 Star Review
UserName

Angie

By : 'F'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK16

13 Nov 2013
People found this helpful5

The worst letting agents I have ever dealt with - I will never waste my time or effort with them again. They will not respond to emails unless they want something from you. They ripped me off in regards to my deposit. Before you're in they will be the nicest friendliest people but once you've... Read Full Review


What agent could do to change your mind?

Responded to my emails when I needed help, advice or simply to answer a question. Been polite and courteous instead of arrogant and rude. Repaid my deposit appropriately. Kept my forwarding details and at least informed me that they had mail for me. Or they could simply cease trading.........

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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