By : 'Young' Services : Sales( As a Buyer ) Sold price : £252000 Would you recommend ? : Yes Postcode : KT5
31 Jul 2015
People found this helpful0
Though mortgage providers were letting us down few times, Andy's comforting words really helped us go through the very stressful time and he was alway prepared for back up plans in case things didn't go as planned. Looking after the whole process from start to end you will know you are in good... Read Full Review
Young Cho said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 30th Jul 2015
Though mortgage providers were letting us down few times, Andy's comforting words really helped us go through the very stressful time and he was alway prepared for back up plans in case things didn't go as planned. Looking after the whole process from start to end you will know you are in good hands. We wholeheartly thank you Andy, we wish and know you will prosper!
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Luke was fantastic. Replied ...
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5 Star Review
Luke
Andrew
By : 'Sara' Services : Sales( As a Buyer ) Sold price : £215000 Would you recommend ? : Yes Postcode : KT5
26 Jan 2015
People found this helpful0
Luke was fantastic. Replied to emails immediately and chased solicitor up constantly. Always happy to help.
Andy was brilliant. Showed us the flat countless times even just to do one measurement. Also always happy to help Nd so cheerful on the... Read Full Review
Sara and tom said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 26th Jan 2015
Luke was fantastic. Replied to emails immediately and chased solicitor up constantly. Always happy to help.
Andy was brilliant. Showed us the flat countless times even just to do one measurement. Also always happy to help Nd so cheerful on the phone.
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I used Curchods-Lords as I do ...
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5 Star Review
Andrew
By : 'ESH' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SM2
26 Jan 2015
People found this helpful0
I used Curchods-Lords as I do have a friend who works for the company, however, I can hand on my heart say that Andrew was superb. Non stop communication, always keen to help and didn't rest until we had exchanged. Great... Read Full Review
ESH said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 26th Jan 2015
I used Curchods-Lords as I do have a friend who works for the company, however, I can hand on my heart say that Andrew was superb. Non stop communication, always keen to help and didn't rest until we had exchanged. Great job!
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Both Luke and Charlie ...
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5 Star Review
Luke
Charles
By : 'Chris' Services : Sales( As a Buyer ) Sold price : £365000 Would you recommend ? : Yes Postcode : KT19
21 Jan 2015
People found this helpful0
Both Luke and Charlie responded and dealt with any query I had promptly and in a professional manner. They were both very approachable and happy to help with the liaison between myself and the... Read Full Review
Chris Collin said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 21st Jan 2015
Both Luke and Charlie responded and dealt with any query I had promptly and in a professional manner. They were both very approachable and happy to help with the liaison between myself and the vendor.
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The office and staff were ...
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5 Star Review
By : 'Richard' Services : Sales( As a Buyer ) Sold price : £370000 Would you recommend ? : Yes Postcode : KT5
19 Jan 2015
People found this helpful0
The office and staff were very professional and helpful. There were a number of delays in getting to final conclusion on the settlement date and they were excellent in enuring to the vendor that the purchase was definitely going through. I would thoroughly recommend this office and would like to... Read Full Review
Richard Lauder said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 19th Jan 2015
The office and staff were very professional and helpful. There were a number of delays in getting to final conclusion on the settlement date and they were excellent in enuring to the vendor that the purchase was definitely going through. I would thoroughly recommend this office and would like to send them my thanks and best wishes.
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Overall good service. We were ...
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4 Star Review
Charles
By : 'Mrs' Services : Sales( As a Buyer ) Sold price : £455750 Would you recommend ? : Yes Postcode : KT6
17 Jan 2015
People found this helpful0
Overall good service. We were buying a property from their client so obviously they had her interests in mind primarily but no major issues and they were polite and did their job as they should. With... Read Full Review
Mrs Lack said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 17th Jan 2015
Overall good service. We were buying a property from their client so obviously they had her interests in mind primarily but no major issues and they were polite and did their job as they should. With thanks
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Luke and Andrew were ...
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5 Star Review
Andrew
Luke
By : 'Brooks' Services : Sales( As a Buyer ) Sold price : £485000 Would you recommend ? : Yes Postcode : KT5
5 Jan 2015
People found this helpful0
Luke and Andrew were commercial and tenacious in getting our purchase through. Having bought and sold a few times, this was by far the trickiest (and most stressful) purchase we have ever done. Well done and thank... Read Full Review
Brooks said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 5th Jan 2015
Luke and Andrew were commercial and tenacious in getting our purchase through. Having bought and sold a few times, this was by far the trickiest (and most stressful) purchase we have ever done. Well done and thank you!
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Our agent was very helpful ...
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5 Star Review
Andrew
Luke
By : 'JOSEPH' Services : Sales( As a Buyer ) Sold price : £345000 Would you recommend ? : Yes Postcode : KT5
24 Nov 2014
People found this helpful0
Our agent was very helpful through out the period. They have very clearly explained the process of purchasing. They were very approachable and responsive. Luke Bradnick, The Manager and Andrew Sakallis were updating us through e-mails and phone calls also. I can recommend both of them to my... Read Full Review
JOSEPH said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 24th Nov 2014
Our agent was very helpful through out the period. They have very clearly explained the process of purchasing. They were very approachable and responsive. Luke Bradnick, The Manager and Andrew Sakallis were updating us through e-mails and phone calls also. I can recommend both of them to my friends and relatives.
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Great service from Luke ...
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5 Star Review
Luke
By : 'Paul' Services : Sales( As a Vendor ) Sold price : £560000 Would you recommend ? : Yes Postcode : KT5
7 Nov 2014
People found this helpful0
Great service from Luke straight from the start dealing with my parents in their 80's and their first move for 43 years. Myself and my brother were both logistically a long way away ( Bucks and Australia ) and so the personal and trustworthy nature was hugely appreciated. The whole process was... Read Full Review
Comments on Agent Fees
Luke came in with what I thought was a far price at 1% for sole whereas the others were hagling over 1.25% ........ a fair fee for a fair job.
Paul Farrelly said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 7th Nov 2014
Great service from Luke straight from the start dealing with my parents in their 80's and their first move for 43 years. Myself and my brother were both logistically a long way away ( Bucks and Australia ) and so the personal and trustworthy nature was hugely appreciated. The whole process was made easy from pictures / viewings / dealing with bids and then managing the buyer and a couple of issues that could have escalted but Luke dealt with. Estate agents have a bloody bad name ..... Luke and the team counter that and they earned their money.
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From the very start of the ...
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5 Star Review
Luke
Andrew
By : 'Paul' Services : Sales( As a Vendor ) Sold price : £338000 Would you recommend ? : Yes Postcode : KT9
12 Aug 2014
People found this helpful0
From the very start of the process of selling our house, the team at Lords were nothing short of excellent. They very clearly explained how they would market our property, were honest about the process and our expectations, gave the most accurate valuation of all the agents we met, arranged several ... Read Full Review
Comments on Agent Fees
By far the most competitive of the agents we spoke to
Paul Smith said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 11th Aug 2014
From the very start of the process of selling our house, the team at Lords were nothing short of excellent. They very clearly explained how they would market our property, were honest about the process and our expectations, gave the most accurate valuation of all the agents we met, arranged several viewings and sold it for a great deal more than we could have hoped for and they did this all within 10 days!!!
If you are buying or selling in the area I would look no further than Lords - they are brilliant. I will certainly use them if I move in the future.
Special mention to Luke, Jamie and Andrew. They went above our expectations and beyond and offered a level of service that no other agency did.
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Selling our house was very ...
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5 Star Review
Luke
By : 'Jo' Services : Sales( As a Vendor ) Sold price : £560000 Would you recommend ? : Yes Postcode : KT6
10 Jul 2014
People found this helpful0
Selling our house was very stressful, more than we thought ! However luke Bradnick made it a lot less stressful, continually chasing the necessary information or documents required and keeping us regularly updated with any news. He understood how stressful it was and hope he didn't mind the... Read Full Review
Jo B said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 9th Jul 2014
Selling our house was very stressful, more than we thought ! However luke Bradnick made it a lot less stressful, continually chasing the necessary information or documents required and keeping us regularly updated with any news. He understood how stressful it was and hope he didn't mind the constant emails towards the exchange! I also want to state how helpful he was with helping us fill in solicitors forms and letting us come in and use the photocopier/scanner etc. Thank you luke!
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Luke has been extremely ...
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5 Star Review
Luke
Jamie
By : 'Ruwan' Services : Sales( As a Buyer ) Sold price : £440000 Would you recommend ? : Yes Postcode : KT6
2 Jun 2014
People found this helpful1
Luke has been extremely professional, friendly, honest, and responsive over the course of my house buying process. He kept me regularly updated without the need for chasing and was clearly working hard behind the scenes to get the house from under offer to exchange. He chased up all aspects of the... Read Full Review
Ruwan said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 1st Jun 2014
Luke has been extremely professional, friendly, honest, and responsive over the course of my house buying process. He kept me regularly updated without the need for chasing and was clearly working hard behind the scenes to get the house from under offer to exchange. He chased up all aspects of the chain and seemed to share my sense of urgency to get it over the line (which he did successfully). I would certainly consider selling or purchasing a property again in the future from Luke and Jamie at Lords and highly recommend the agents.
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Totally committed from ...
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5 Star Review
Jamie
By : 'D.' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : KT19
29 May 2014
People found this helpful1
Totally committed from beginning to end which resulted in a very quick and easy sale. Always available and ready to answer any questions. All round an excellent service was... Read Full Review
D. Davis said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 28th May 2014
Totally committed from beginning to end which resulted in a very quick and easy sale. Always available and ready to answer any questions. All round an excellent service was given.
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Purchasing my property ...
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5 Star Review
Jamie
Luke
By : 'Linda' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : KT19
22 May 2014
People found this helpful1
Purchasing my property through lords has been a seamless and stress free process. They have worked incredibly hard liaising with all sides of my sale and purchase. I cannot praise them enough for keeping me informed of the day to day proceedings in a friendly and helpful... Read Full Review
Linda butcher said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 21st May 2014
Purchasing my property through lords has been a seamless and stress free process. They have worked incredibly hard liaising with all sides of my sale and purchase. I cannot praise them enough for keeping me informed of the day to day proceedings in a friendly and helpful manner.
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Jamie and the team were very ...
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5 Star Review
Jamie
Luke
By : 'GC' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : KT6
21 May 2014
People found this helpful1
Jamie and the team were very helpful in dealing with what is a stressful business. Whenever I rang the office whoever was in did their utmost to help. They were very professional and made you fell... Read Full Review
GC said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 20th May 2014
Jamie and the team were very helpful in dealing with what is a stressful business. Whenever I rang the office whoever was in did their utmost to help. They were very professional and made you fell valued.
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We are first time buyers and ...
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5 Star Review
Luke
Jamie
By : 'Shelby' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : KT6
12 May 2014
People found this helpful2
We are first time buyers and very new to the conveyancing and property purchasing process. Both Luke and Jamie were very supportive, open , excellent communicators and helped us complete promptly. We primarily dealt with Luke as he was our point of contact; in Luke's absence Jamie provided... Read Full Review
Shelby said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Buyer )Date: 11th May 2014
We are first time buyers and very new to the conveyancing and property purchasing process. Both Luke and Jamie were very supportive, open , excellent communicators and helped us complete promptly. We primarily dealt with Luke as he was our point of contact; in Luke's absence Jamie provided guidance and support- we did not have to fill him in as he always knew what the current status was. Luke is a real asset to Lord's as he is very proactive, conscientious ,assertive and continuously on the ball. We feel very privileged to have dealt with Luke and Jamie.
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Jamie initially came round to ...
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5 Star Review
Jamie
Luke
By : 'Gary' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : KT5
8 May 2014
People found this helpful2
Jamie initially came round to value our flat. He had excellent local knowledge and experience and provided a valuation that we were pleased with, explaining his thinking clearly.
When we decided to proceed I thought the Lords sales process was excellent. In particular their open day system... Read Full Review
Gary said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 7th May 2014
Jamie initially came round to value our flat. He had excellent local knowledge and experience and provided a valuation that we were pleased with, explaining his thinking clearly.
When we decided to proceed I thought the Lords sales process was excellent. In particular their open day system minimised disruption to us, and their text and email progression updates clearly demonstrated their excellent contacts, as appointments for the open day mounted.
When the offers came in, they offered clear guidance whilst always making sure we felt in control. Eventually they managed to get our asking price, which we were ecstatic about.
Having explained what type of property we were looking for, Jamie suggested a house he was also bringing to market. It was exactly what we wanted, so much so that it was our only viewing and we ended up buying it.
Having both Jamie and Luke as contacts ensured that we could always immediately speak to someone who knew what was going on, and as we got further along in the process and hit the inevitable bumps it was those two chasing all parties and coming up with solutions as needed. I have no doubt that without their efforts it would have taken considerably longer.
I can't recommend them highly enough.
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Jamie and Luke pro actively ...
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5 Star Review
Jamie
Luke
By : 'Robert' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : KT6
2 May 2014
People found this helpful4
Jamie and Luke pro actively marketed the property having produced a good detail. The sale want through to a good quality buyer quickly and they kept me informed throughout.
Well... Read Full Review
Robert Gamlen said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 1st May 2014
Jamie and Luke pro actively marketed the property having produced a good detail. The sale want through to a good quality buyer quickly and they kept me informed throughout.
Well done.
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I used lords to sell my flat, ...
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5 Star Review
Jamie
Luke
By : 'G' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : KT59
30 Apr 2014
People found this helpful5
I used lords to sell my flat, Jamie and Luke did a great job, they were professional through out and made sure I got a great price and the sale went through quickly and... Read Full Review
G whant said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 29th Apr 2014
I used lords to sell my flat, Jamie and Luke did a great job, they were professional through out and made sure I got a great price and the sale went through quickly and smoothly.
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Dear G Whant,
A nice review and 5 stars!
Thank you.
Kind regards,
Guy Hodge
Managing Director
Lords Estate...
I met with 5 agents and chose ...
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5 Star Review
Jamie
Luke
By : 'Bentley' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : KT6
29 Apr 2014
People found this helpful5
I met with 5 agents and chose Jamie from Lords because he did the best presentation and I felt confident He would do a good job. Jamie and Luke handled every aspect of my sale professionally and were always available to offer guidance and support, I got the price I wanted and the flat sale happened ... Read Full Review
Bentley said about Lords Estate Agents (Kingston upon Thames & Surrey)
Services : Sales( As a Vendor )Date: 28th Apr 2014
I met with 5 agents and chose Jamie from Lords because he did the best presentation and I felt confident He would do a good job. Jamie and Luke handled every aspect of my sale professionally and were always available to offer guidance and support, I got the price I wanted and the flat sale happened quickly they are both brilliant estate agents and i would recommend them to anyone looking to move .
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Dear Bentley,
Thank you for confirming that Luke and Jamie are “brilliant estate agentsâ€.
Your review is first class and greatly appreciated (but whether Luke and Jamie will get their heads...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTSâ€)
GRIEVANCE PROCEDURE.
1. Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.
2. If you believe
you have a complaint, please write in the first instance to The Managing
Director at:
The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW
3. A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.
4. If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.
5. In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance.
If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email md@lordsonline.co.uk
Last updated at 6/8/2012, 9:59:40 AM by allAgents
Awards won by Lords Estate Agents (Kingston upon Thames & Surrey), Surbiton KT6 7HT