Wouldn't recommend at all. Ask for pictures of the back garden for the property we put a deposit down. Was told several times pictures would be sent and never had them. Was told we could view the house near Christmas then told last minute this wasn't allowed. Communication was terrible... Read Full Review

Lately I have been dealing with a member of your staff called Shannon Hurst, regarding my property. She has been extremely helpful and polite. She was very efficient in dealing with the problem that I had and resolved the issue efficiently. As I have respect for all your staff, I consider Shannon... Read Full Review

Terrible service. I arrange viewings week in advance, As its suppost to be first viewing for this particular company , and agent was late for more then 45min so I called to cancel after waiting so long . Completely unprofessional and unacceptable. Staff needs training if they think to stay in... Read Full Review

AVOID Keywest Sales & Lettings!! Rented from Keywest for two years and it was the worst two years of my life! Don't put yourself through the hell! To preface - we paid the rent in full on time every time, never late on payments or bills, kept the property clean and tidy for all viewings ... Read Full Review

Recently rented a property from Keywest.dealt mainly with molly who was absolutely brilliant always there on the end of the phone to advise myself what to do next or to reassure if a problem arose this could be sorted.Brillaint service from friendly... Read Full Review

There is always someone at the end of the phone to talk to and deal with any enquiries All staff at the firm are professional in their approach and handling of every case. All staff also appear to be fully aware of each property they handle. I have found them to be very approachable and would ... Read Full Review

Excellent service, informative, friendly and professional. Tony Poole and colleagues made a difficult time bearable. Highly recommended and would not hesitate to consult them again if... Read Full Review

The worst experience! We are without hot water for last two months without any solution and compensation. Also our washing machine doesn't work and even before we moved in August it was recommended to replace this machine however nothing is happening. Everything seems to be a problem and when... Read Full Review

Fantastic service from Sam, Felix, Melanie and the whole team. They have managed my house for over 10 years and I have been really impressed particularly in the last 5 years as I moved to study back at uni in Bristol and gave them full control of my house to let. They are excellent at dealing with... Read Full Review

Sam was extremely efficient, friendly and extremely professional. She made the process very easy and was very approachable when asking questions regarding the property. I would recommend anybody looking for a house to use Keywest, especially when dealing with... Read Full Review

Used Keywest and never regretted it! Very knowledgeable and inspections done on time. Altogether a good team, and would recommend Keywest... Read Full Review

I am really happy with keywest estate agent,They had different property in the market and helped me fine the property I was looking for.It was very difficult for me to come all the way from London to view the property in Leicester.Lisa helped me in finding the best location suitable for my... Read Full Review

I would like to say that I am very impressed with the service I have had from Keywest; great advice and information, good communication, very helpful, and extremely speedy in finding and installing tenants! Many thanks to all... Read Full Review

I was really impressed with the service I received from Clare. She is extremely professional, courteous and trustworthy. The sale of my property did not prove to be straightforward (no fault of Key West) but Clare dealt with the issues efficiently and with common sense. Unlike many agents, Clare... Read Full Review

No hesitation in recommending Keywest! The whole process went extremely smoothly. Lisa and Clare were efficient, friendly, approachable, and most importantly, they kept me updated all the way through via email and telephone. Very impressive, top notch service. Thank... Read Full Review

An excellent service from an amazing team of people. Selling this property was difficult for me personally as myself and my ex partner had separated just a month before first getting in contact with Keywest. Clare came round to value the property and was very understanding when I told her of my... Read Full Review

Two prospective tenants were found within three days of advertising the property. I selected one who turned out to be... Read Full Review

Clare Phillips visited my property and was very professional and new the market very well. The property sold within 1 week of them advertising. I could not fault the communication with Clare & Lisa. I would definitely recommend them. This was my first experience of selling a property. I... Read Full Review

I can highly recommend Key West, having just sold my property through them. From day one they were extremely personable and efficient, and very on the ball. Outstanding customer service and communication. Clare in particular was incredibly good at keeping me up to date with how things were... Read Full Review

Clare was excellent , very efficient and returned my calls promptly. She always keep me informed with regards any concerns and issues. Many times she went over and above to help me out and I have no hesitation in recommending Keywest . Thank you Clare... Read Full Review