Keywest has over 20 years’ experience as independent full service Leicester Estate Agents.
Keywest specialise in all aspects of residential property. We can sell your home for you and help you buy a new one, or we can manage a single rental property, or a portfolio of properties on your behalf. We put o
ur customers first, and we strive to deliver exceptional service, comprehensive advice, and outstanding results without fail.
Keywest is one of the leading lettings and estate agencies in Leicester, and we operate two offices in the city. Our knowledge of the local property market is second to none, and our experienced, friendly team will deliver fast, effective results, whatever your property requirements.
Residential Sales
The Keywest sales team consists of senior property professionals with extensive knowledge of the local housing market. Our experience has taught us that a successful sale relies on good advice, and effective communication. We pride ourselves on the quality of the advice we offer our clients and will go that extra mile to suggest ways to improve your chances of a sale. We ensure that we communicate effectively, so that you feel in control throughout the process. We work together with both parties during the transaction to provide a comprehensive service, informed negotiations, and a successful result.
Residential Lettings
We understand that successful lettings come from a long-term approach, a sound strategy, and a solid relationship with the landlord. We take the time to understand everything about a property to enable us to match properties with tenants, and tenants with landlords. We build and nurture our working relationships at the same time as taking care of the day-to-day management of the property. Our approach has helped us establish Keywest as one of the best lettings businesses in Leicester, and strengthen reputation in the market.
As a landlord, you will be given access to a secure online tracking system, which enables you to access details such as tenant information, deposit and income updates, and safety certificate alerts.
Our experienced team of property managers are available to assist you every step of the way, drawing on their experience and unique knowledge of the Leicester property market to deliver the best service possible to our landlords and tenants.
Additional services
In addition to property sales and full property management, we also offer a ‘Let Only’ service to landlords, to assist in finding new tenants.
When buying a new home, we can introduce you to specialist mortgage advisors, for independent advice on financing a purchase. We can also recommend an expert solicitor to undertake conveyancing work.
We will arrange property maintenance for rented accommodation, including repairs, acquisition of safety certificates, and completion of energy performance certificates.
When you are selecting an estate agent to manage and advise on your first or next home move, it is important that you choose that understands your needs and requirements.
Our expert property team have years of experience in the Leicester housing market and estate agency business, this means that our clients are assured that, with our knowledge and experience, we offer only the very best advice, customer care and estate agent service.
To find out how Keywest can help get you moving, please speak to one of our property team who will be delighted to help. You can call 0116 254 4555 or 0116 254 4543 or email sales@keywest-estateagents.co.uk. Alternatively, why not register with us, or keep in touch via Facebook or Twitter?
Keywest Estate Agents
Keywest is the leading independent letting agents and estate agents in Leicester. We specialise in residential property sales and lettings.
Keywest operates two offices in Leicester, one in the West End (Hinckley Road) and one in Clarendon Park (Queens Road). The company was founded in 2002 by a seasoned property developer and landlord.
73a Hinckley Road
Leicester
Leicestershire
Phone: 0116 254 4555
62 Queens Road, Clarendon Park
Leicester,
Leicestershire
Phone: 0116 254 4543
www.keywest-estateagents.co.uk
sales@keywest-estateagents.co.uk
By : 'Lucienne' Services : Sales(As a Buyer) Sold price : £140000 Would you recommend ? : Yes Postcode : LE18
Jun 24, 2015
People found this helpful0
Clare was excellent , very efficient and returned my calls promptly. She always keep me informed with regards any concerns and issues. Many times she went over and above to help me out and I have no hesitation in recommending Keywest . Thank you Clare .
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By : Clare@keywest
Jun 25, 2015
Thank you so much for your kind words.
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By : 'Katie' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : LE3
Jan 28, 2021
People found this helpful1
Wouldn't recommend at all. Ask for pictures of the back garden for the property we put a deposit down. Was told several times pictures would be sent and never had them. Was told we could view the house near Christmas then told last minute this wasn't allowed. Communication was terrible... Read Full Review
Services : Letting( As a Tenant )Date: 28th Jan 2021
Wouldn't recommend at all. Ask for pictures of the back garden for the property we put a deposit down. Was told several times pictures would be sent and never had them. Was told we could view the house near Christmas then told last minute this wasn't allowed. Communication was terrible as I had sent over the information a few times and had different people tell me information was missing. Wasted 380 deposit that won't be returned. Find another estate agent.
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HI Katie
We cannot force entry into a house the tenants refuse access to. We are in a pandemic and therefore if a group of tenants say we cannot enter, we cannot. We apologised at the time, however ...
Lately I have been dealing ...
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5 Star Review
Shannon
By : 'Ebrahim' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : LE2
Feb 1, 2020
People found this helpful1
Lately I have been dealing with a member of your staff called Shannon Hurst, regarding my property. She has been extremely helpful and polite. She was very efficient in dealing with the problem that I had and resolved the issue efficiently. As I have respect for all your staff, I consider Shannon... Read Full Review
Ebrahim Dabestani said about Key West Estate Agents
Services : Letting( As a Owner )Date: 1st Feb 2020
Lately I have been dealing with a member of your staff called Shannon Hurst, regarding my property. She has been extremely helpful and polite. She was very efficient in dealing with the problem that I had and resolved the issue efficiently. As I have respect for all your staff, I consider Shannon as a very valuable member of your team and I am sure she will be appreciated more and more as the time goes by.
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Terrible service. I arrange ...
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1 Star Review
By : 'Elina' Services : Letting( As a Tenant ) Rent PCM : £475 Would you recommend ? : No Postcode : LE3
Aug 4, 2019
People found this helpful0
Terrible service. I arrange viewings week in advance, As its suppost to be first viewing for this particular company , and agent was late for more then 45min so I called to cancel
after waiting so long . Completely unprofessional and unacceptable. Staff needs training if they think to stay in... Read Full Review
Services : Letting( As a Tenant )Date: 4th Aug 2019
Terrible service. I arrange viewings week in advance, As its suppost to be first viewing for this particular company , and agent was late for more then 45min so I called to cancel after waiting so long . Completely unprofessional and unacceptable. Staff needs training if they think to stay in property business . Very upset
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1 Star Review
By : 'Tennessee' Services : Letting( As a Tenant ) Rent PCM : £840 Would you recommend ? : No Postcode : LE3
Jun 28, 2019
People found this helpful0
AVOID Keywest Sales & Lettings!!
Rented from Keywest for two years and it was the worst two years of my life! Don't put yourself through the hell!
To preface - we paid the rent in full on time every time, never late on payments or bills, kept the property clean and tidy for all viewings ... Read Full Review
Tennessee Renvoize said about Key West Estate Agents
Services : Letting( As a Tenant )Date: 28th Jun 2019
AVOID Keywest Sales & Lettings!! Rented from Keywest for two years and it was the worst two years of my life! Don't put yourself through the hell! To preface - we paid the rent in full on time every time, never late on payments or bills, kept the property clean and tidy for all viewings and inspections, kept it well ventilated and secure, were careful with all provided appliances, and were treated abysmally regardless!! The maintenance manager Felix was patronising, defensive, negligent, sexist and ableist, and unapologetic towards us for the full two year tenancy. When the washing machine at the property fell on its back due to dangerously incorrect installation, Felix insisted a disabled tenant *should* be able to lift it, and threatened to charge if they didn't within 24hrs. Felix also refused to remove nails sticking out of the wall, or fix a door frame hanging off it's hinges. Very dangerous. The lettings negotiator Sara was aggressive and very immature through all communications - she gave us the wrong keys to the house, and refused to issue us each a set of keys to the front door, and insisted keys to the back door should suffice, and we could share one set of front door keys. Sara ignored the majority of emails sent to her, and would consistently break the tenancy agreement by trying to schedule viewings without proper notice. The staff turnover was high so it was hard to get consistent communication with anyone - anyone who wanted to do things right left the company very quickly when they realised Keywest don't follow the rules! Other members of staff were equally offhand and disregarded most communications, claiming they could not get in touch with the landlord as he was abroad, and we should just make the best of it. Leicester city council told us there was asbestos in the garden, and to report it to the landlord immediately, which we did. For over a year we begged Keywest to get the landlord to remove the asbestos for health and safety reasons, and they refused to contact the landlord, or deal with it! There is still asbestos in the garden of the property and Keywest refuse to acknowledge it on any official documentation! When we moved into our property it was filthy, dirty, dusty, grimy, greasy, messy, hadn't been cleaned at all before we moved in (which we were promised by Keywest). Keywest refused to remove the previous tenant's belongings so we spent the first day of moving in, moving other people's rubbish out. The majority of furniture provided was broken - drawers, wardrobes, stove top, cupboards, toilet seat, boiler leaking, and a rotting compost bin! We phoned Keywest over 30 times in the first week or so of living there, and countless emails trying to get someone to fix the broken items, they were ignored and passed off. Throughout the tenancy we had the threat of our deposit being taken dangled over our head so we would stop asking for stuff to be fixed and do it ourselves. When we requested the landlord's address we were told he lived in another country and was uncontactable, we were told months later he actually lived on our street, and then found out he is managing director of Keywest! How's that for conflict of interest! They are now trying to sell the property we moved out of, presumably it is too faulty to continue renting, and the lettings agent is lying to the people they are showing around about all sorts of problems with the house. I have all screenshots and images of every malfeasance in a word document if you need proof drop me a line before thinking about doing business with Keywest!! They do not follow the correct procedures or Landlord and Tenant Act 1985!! Save your time and money and go for someone more competent.**
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Great service always friendly ...
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5 Star Review
Sara
By : 'Eliza' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : LE27
May 9, 2019
People found this helpful0
Recently rented a property from Keywest.dealt mainly with molly who was absolutely brilliant always there on the end of the phone to advise myself what to do next or to reassure if a problem arose this could be sorted.Brillaint service from friendly... Read Full Review
Services : Letting( As a Tenant )Date: 9th May 2019
Recently rented a property from Keywest.dealt mainly with molly who was absolutely brilliant always there on the end of the phone to advise myself what to do next or to reassure if a problem arose this could be sorted.Brillaint service from friendly staff.
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By : 'M' Services : Letting( As a Owner ) Rent PCM : £950 Would you recommend ? : Yes Postcode : LE3
Dec 21, 2018
People found this helpful0
There is always someone at the end of the phone to talk to and deal with any enquiries
All staff at the firm are professional in their approach and handling of every case. All staff also appear to be fully aware of each property they handle.
I have found them to be very approachable and would ... Read Full Review
Services : Letting( As a Owner )Date: 21st Dec 2018
There is always someone at the end of the phone to talk to and deal with any enquiries
All staff at the firm are professional in their approach and handling of every case. All staff also appear to be fully aware of each property they handle.
I have found them to be very approachable and would highly recommend them.
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House ...
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By : 'D' Services : Letting( Property Management ) Sold price : £178 Would you recommend ? : Yes Postcode : LE3
Sep 16, 2018
People found this helpful1
Excellent service, informative, friendly and professional. Tony Poole and colleagues made a difficult time bearable. Highly recommended and would not hesitate to consult them again if... Read Full Review
Excellent service, informative, friendly and professional. Tony Poole and colleagues made a difficult time bearable. Highly recommended and would not hesitate to consult them again if necessary
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The worst experience! We are ...
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1 Star Review
By : 'Peter' Services : Letting( As a Tenant ) Rent PCM : £675 Would you recommend ? : No Postcode : LE1
Oct 23, 2017
People found this helpful0
The worst experience! We are without hot water for last two months without any solution and compensation. Also our washing machine doesn't work and even before we moved in August it was recommended to replace this machine however nothing is happening. Everything seems to be a problem and when... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Oct 2017
The worst experience! We are without hot water for last two months without any solution and compensation. Also our washing machine doesn't work and even before we moved in August it was recommended to replace this machine however nothing is happening. Everything seems to be a problem and when you call in the office you are told on the phone everything is going be solved and somebody will contact you but nothing like is happening. Please avoid this letting agent for your own good.
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Fantastic service from Sam, ...
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5 Star Review
By : 'Louise' Services : Letting( As a Owner ) Rent PCM : £600 Would you recommend ? : Yes Postcode : LE3
Oct 20, 2016
People found this helpful0
Fantastic service from Sam, Felix, Melanie and the whole team. They have managed my house for over 10 years and I have been really impressed particularly in the last 5 years as I moved to study back at uni in Bristol and gave them full control of my house to let. They are excellent at dealing with... Read Full Review
Services : Letting( As a Owner )Date: 20th Oct 2016
Fantastic service from Sam, Felix, Melanie and the whole team. They have managed my house for over 10 years and I have been really impressed particularly in the last 5 years as I moved to study back at uni in Bristol and gave them full control of my house to let. They are excellent at dealing with queries and are really nice people. Great customer service and come highly recommended !
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Sam was extremely efficient, ...
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By : 'Jimmy' Services : Letting( As a Tenant ) Sold price : £575 Rent PCM : £575 Would you recommend ? : Yes Postcode : LE3
Sep 3, 2016
People found this helpful0
Sam was extremely efficient, friendly and extremely professional. She made the process very easy and was very approachable when asking questions regarding the property. I would recommend anybody looking for a house to use Keywest, especially when dealing with... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Sep 2016
Sam was extremely efficient, friendly and extremely professional. She made the process very easy and was very approachable when asking questions regarding the property. I would recommend anybody looking for a house to use Keywest, especially when dealing with Sam.
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Used Keywest and never ...
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By : 'Sadia' Services : Letting( As a Owner ) Rent PCM : £550 Would you recommend ? : Yes Postcode : LE3
Mar 21, 2016
People found this helpful0
Used Keywest and never regretted it! Very knowledgeable and inspections done on time. Altogether a good team, and would recommend Keywest... Read Full Review
Services : Letting( As a Owner )Date: 21st Mar 2016
Used Keywest and never regretted it! Very knowledgeable and inspections done on time. Altogether a good team, and would recommend Keywest anytime!
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By : 'Jennifer' Services : Sales( As a Buyer ) Sold price : £128000 Would you recommend ? : Yes Postcode : LE2
Nov 19, 2015
People found this helpful0
I am really happy with keywest estate agent,They had different property in the market and helped me fine the property I was looking for.It was very difficult for me to come all the way from London to view the property in Leicester.Lisa helped me in finding the best location suitable for my... Read Full Review
I am really happy with keywest estate agent,They had different property in the market and helped me fine the property I was looking for.It was very difficult for me to come all the way from London to view the property in Leicester.Lisa helped me in finding the best location suitable for my family,cause I didn't know anything in Leicester.Excellent customer experience dealing with Lisa.All through the process they were very helpful in getting done ASAP.I would like to thank the whole team of Keywest Estate Agent.
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Thank you for your lovely review Jennifer. It was a pleasure helping you to find a new ...
I would like to say that I am ...
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5 Star Review
By : 'ChristineC' Services : Letting( As a Owner ) Rent PCM : £575 Would you recommend ? : Yes Postcode : LE3
Nov 12, 2015
People found this helpful0
I would like to say that I am very impressed with the service I have had from Keywest; great advice and information, good communication, very helpful, and extremely speedy in finding and installing tenants! Many thanks to all... Read Full Review
Services : Letting( As a Owner )Date: 12th Nov 2015
I would like to say that I am very impressed with the service I have had from Keywest; great advice and information, good communication, very helpful, and extremely speedy in finding and installing tenants! Many thanks to all involved.
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By : 'Nick' Services : Sales( As a Vendor ) Sold price : £128000 Would you recommend ? : Yes Postcode : LE3
Nov 6, 2015
People found this helpful0
I was really impressed with the service I received from Clare. She is extremely professional, courteous and trustworthy. The sale of my property did not prove to be straightforward (no fault of Key West) but Clare dealt with the issues efficiently and with common sense. Unlike many agents, Clare... Read Full Review
What agent could do to change your mind?
The fees were competitive and much cheaper than the other nationwide or regional agents.
Comments on Agent Fees
The fees were competitive and much cheaper than the other nationwide or regional agents.
I was really impressed with the service I received from Clare. She is extremely professional, courteous and trustworthy. The sale of my property did not prove to be straightforward (no fault of Key West) but Clare dealt with the issues efficiently and with common sense. Unlike many agents, Clare delivered on her promise to see the transaction through to completion and was not just focused on securing the initial offer. I would definitely recommend Clare.
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Thank you so much for your kind words Nick. It has been a pleasure helping you sell your home and i wish you many happy years in the new home you ...
No hesitation in recommending ...
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5 Star Review
By : 'D' Services : Sales( As a Vendor ) Sold price : £140100 Would you recommend ? : Yes Postcode : LE5
Oct 7, 2015
People found this helpful0
No hesitation in recommending Keywest! The whole process went extremely smoothly. Lisa and Clare were efficient, friendly, approachable, and most importantly, they kept me updated all the way through via email and telephone. Very impressive, top notch service. Thank... Read Full Review
No hesitation in recommending Keywest! The whole process went extremely smoothly. Lisa and Clare were efficient, friendly, approachable, and most importantly, they kept me updated all the way through via email and telephone. Very impressive, top notch service. Thank you!
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Thank you for your kind words Mr Willson. It was a pleasure doing business with ...
An excellent service from an ...
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5 Star Review
By : 'Christine' Services : Sales( As a Vendor ) Sold price : £186000 Would you recommend ? : Yes Postcode : LE3
Sep 28, 2015
People found this helpful0
An excellent service from an amazing team of people. Selling this property was difficult for me personally as myself and my ex partner had separated just a month before first getting in contact with Keywest. Clare came round to value the property and was very understanding when I told her of my... Read Full Review
Services : Sales( As a Vendor )Date: 28th Sep 2015
An excellent service from an amazing team of people. Selling this property was difficult for me personally as myself and my ex partner had separated just a month before first getting in contact with Keywest. Clare came round to value the property and was very understanding when I told her of my situation, she was helpful, honest and very friendly. We decided I go ahead with the sale 3 months later and Clare had all our notes to hand and was very prompt in getting the house on the market. They were very good at keeping me involved with how the market was going and keeping a steady stream of viewers coming in, when they had a week with no views they were quick to look at why that was and tried to push interest for me. We had an offer, which we accepted, within 6 weeks. From that point I dealt with Lisa a lot via phone calls and emails, she was also very understanding and so helpful with advice and informing me of the process as this is the first property I have sold so was very unsure. I have nothing but phrase for this company and will recommend them to anyone wanting to sell their house. All the staff I encountered, if I was trying to get hold of Lisa or Clare on the phone or popped into the agents, were more than helpful, patient and very friendly. I am incredibly grateful for them helping me to sell my property and close that chapter of my life with ease.
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By : 'Clare' Services : Sales( As a Vendor ) Sold price : £114000 Would you recommend ? : Yes Postcode : LE3
Sep 20, 2015
People found this helpful0
Clare Phillips visited my property and was very professional and new the market very well. The property sold within 1 week of them advertising. I could not fault the communication with Clare & Lisa. I would definitely recommend them. This was my first experience of selling a property. I... Read Full Review
Services : Sales( As a Vendor )Date: 20th Sep 2015
Clare Phillips visited my property and was very professional and new the market very well. The property sold within 1 week of them advertising. I could not fault the communication with Clare & Lisa. I would definitely recommend them. This was my first experience of selling a property. I had seen 2 other agents prior to seeing Clare @ Keywest who did meet my expectations at all. Clare came across very well, was very easy to get on with and showed in a keen interest in helping to sell my property.
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Thank you for your kind words Clare. It has been a pleasure selling the property for ...
I can highly recommend Key ...
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5 Star Review
By : 'Victoria' Services : Sales( As a Vendor ) Sold price : £139950 Would you recommend ? : Yes Postcode : LE18
Jul 2, 2015
People found this helpful0
I can highly recommend Key West, having just sold my property through them. From day one they were extremely personable and efficient, and very on the ball. Outstanding customer service and communication. Clare in particular was incredibly good at keeping me up to date with how things were... Read Full Review
Victoria Matthews said about Key West Estate Agents
Services : Sales( As a Vendor )Date: 2nd Jul 2015
I can highly recommend Key West, having just sold my property through them. From day one they were extremely personable and efficient, and very on the ball. Outstanding customer service and communication. Clare in particular was incredibly good at keeping me up to date with how things were progressing and pushing through the sale in a timely fashion. I felt reassured and confident in their ability to market and sell the property-which they did incredibly quickly! It was an absolute pleasure to deal with Key West and I wouldn't hesitate to recommend them, and will certainly use them again,if the need arises.
We felt that other estate agents that we had spoken with lacked the "hunger", drive and dynamism that Key West displayed throughout.
A small aside: we also used the Hinkley Road branch when renting out another of our properties and found them equally efficient & business-like on that occasion.
I am very happy indeed with the service we received.
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Thank you for your kind words Victoria. It was a pleasure doing business with ...
Clare was excellent , very ...
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By : 'Lucienne' Services : Sales( As a Buyer ) Sold price : £140000 Would you recommend ? : Yes Postcode : LE18
Jun 24, 2015
People found this helpful0
Clare was excellent , very efficient and returned my calls promptly. She always keep me informed with regards any concerns and issues. Many times she went over and above to help me out and I have no hesitation in recommending Keywest . Thank you Clare... Read Full Review
Clare was excellent , very efficient and returned my calls promptly. She always keep me informed with regards any concerns and issues. Many times she went over and above to help me out and I have no hesitation in recommending Keywest . Thank you Clare .
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5/2/2019, 2:39:17 AM by allAgents
Awards won by Key West Estate Agents, Leicester LE3 0TD