The UK's Largest Customer Review Website for the Property Industry
Southgate, London, N14
2.5/5, 20 Reviews
35% Recommended
0% letting valuation accuracy
20% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 20.00% | £1,100 | £1,700 |
Address
haart
35-37 Chase Side, London, Greater London
N14 5BP
020 8886 4444
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
haart Branches (View All 173)
1 star is to much for this ...
Share On : 
1 Star Review
By : 'Akis'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : N14
Dec 14, 2023
People found this helpful0
1 star is to much for this rubish company. Worst service ever. They never reply to phones or emails. One month passed after temancy and still waiting for deposit. Stay away from this scam... Read Full Review
Comments (1)
Was this helpful?:
Akis said about haart
Services : Letting( As a Tenant )Date: 14th Dec 2023
1 star is to much for this rubish company. Worst service ever. They never reply to phones or emails. One month passed after temancy and still waiting for deposit. Stay away from this scam company.
The UK's Largest Customer Review Website for the Property Industry
By : Rolanda Politakis
Dec 15, 2023Dear Akis, I am sorry to hear of your experience with the Lettings Team - Please be advised that they have moved offices and can be found at 38 The Town, Enfield EN2 6LA - 0204 512 8366 or 0208...
Awful service - no response ...
Share On :
1 Star Review
Adam
By : 'MK'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N14
Nov 11, 2022
People found this helpful1
Awful service - no response via voicemail or email for an issue with the flat I own and rent through Haart. Adam Clasby, who is apparently the new lettings manager at Southgate, seems to take pride in not dealing with anything and not responding to anything - a very strange way to manage his... Read Full Review
Comments (0)Was this helpful?:
MK said about haart
Services : Letting( As a Owner )Date: 11th Nov 2022
Awful service - no response via voicemail or email for an issue with the flat I own and rent through Haart. Adam Clasby, who is apparently the new lettings manager at Southgate, seems to take pride in not dealing with anything and not responding to anything - a very strange way to manage his branch's lettings.... I have been told twice he is calling me, but he has not done so either time, and sending emails results in zero response. I wish there was just one person at the branch who would take any responsibility for the issues Haart caused in the first place by using such a bad contractor. Avoid, avoid, avoid.
The UK's Largest Customer Review Website for the Property Industry
Awful service for landlords - ...
Share On :
1 Star Review
By : 'BK'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N14
Oct 5, 2022
People found this helpful0
Awful service for landlords - just interested in the management fee and nothing else. I have been waiting over a year for work to be completed in my flat after Haart's contractors botched a job so badly it needed re-doing. I have chased and chased and there is still no answer about when the... Read Full Review
Comments (0)Was this helpful?:
BK said about haart
Services : Letting( As a Owner )Date: 5th Oct 2022
Awful service for landlords - just interested in the management fee and nothing else. I have been waiting over a year for work to be completed in my flat after Haart's contractors botched a job so badly it needed re-doing. I have chased and chased and there is still no answer about when the work will be done. It is surely not that difficult to reply to emails, but it seems to be that way for them.
The UK's Largest Customer Review Website for the Property Industry
I would like to Thank Fiona ...
Share On :
4 Star Review
Fiona
By : 'meryem'
Services : Sales( As a Buyer )
Sold price : £425000
Would you recommend ? : Yes
Postcode : N14
Jul 6, 2022
People found this helpful0
I would like to Thank Fiona because she has been very helpful and kind to me while I was looking to find property. Furthermore she always answer my question when I was calling to the... Read Full Review
Comments (0)Was this helpful?:
meryem koray said about haart
Services : Sales( As a Buyer )Date: 6th Jul 2022
I would like to Thank Fiona because she has been very helpful and kind to me while I was looking to find property. Furthermore she always answer my question when I was calling to the agency.
The UK's Largest Customer Review Website for the Property Industry
Excellent services from ...
Share On :
5 Star Review
Danielle
By : 'Elsa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N13
Feb 15, 2022
People found this helpful0
I got the best services from Haart Southgate. They were of great assistance in my search for a a property to rent. Danielle Bashford was very instrumental and helpful in the whole process. She was available at often times to address all my concerns. Her responses were prompt. I hope she's... Read Full Review
Comments (0)I got the best services from Haart Southgate. They were of great assistance in my search for a a property to rent. Danielle Bashford was very instrumental and helpful in the whole process. She was available at often times to address all my concerns. Her responses were prompt. I hope she's promoted to the next level in her field because she's the best.
Was this helpful?:
Elsa Arthur said about haart
Services : Letting( As a Tenant )Date: 15th Feb 2022
I got the best services from Haart Southgate. They were of great assistance in my search for a a property to rent. Danielle Bashford was very instrumental and helpful in the whole process. She was available at often times to address all my concerns. Her responses were prompt. I hope she's promoted to the next level in her field because she's the best.
Thanks.
The UK's Largest Customer Review Website for the Property Industry
Thank ...
Share On :
5 Star Review
Tanika
By : 'LM'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : N11
May 22, 2021
People found this helpful0
Thank you very much for the wonderful service. My journey began with prompt and professional assistance from Tanika. Accommodating and understanding towards our needs made us have confidence and trust in the service we received. She was friendly and enthusiastic we appreciate you! Thank you... Read Full Review
Comments (0)Was this helpful?:
LM said about haart
Services : Letting( As a Tenant )Date: 22nd May 2021
Thank you very much for the wonderful service. My journey began with prompt and professional assistance from Tanika. Accommodating and understanding towards our needs made us have confidence and trust in the service we received. She was friendly and enthusiastic we appreciate you! Thank you Haart
The UK's Largest Customer Review Website for the Property Industry
1 star because 0 isn't ...
Share On :
1 Star Review
By : 'Stacey'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NN10
May 9, 2021
People found this helpful2
1 star because 0 isn't an option. Awful service! They 'managed' a tenancy for me, the word manage is very loose. They took the management fee but did nothing to manage the tenant. They signed the customer up to a 2 year extension without my consent and when I complained they... Read Full Review
Comments (0)1 star because 0 isn't an option. Awful service!
Was this helpful?:
Stacey said about haart
Services : Letting( As a Owner )Date: 9th May 2021
1 star because 0 isn't an option. Awful service!
They 'managed' a tenancy for me, the word manage is very loose. They took the management fee but did nothing to manage the tenant. They signed the customer up to a 2 year extension without my consent and when I complained they alleged to have called me to agree it! despite all other years if being agreed in writing. Very convenient for them!
Then the tenant wouldn't allow access for an inspection of the condition - Haart told me they wouldn't enforce getting access and couldn't help me. I waited 8 awful months to get access when the tenant finally moved out.
When they moved out they left the house unclean, stained carpets and with poor decorating (despite the tenancy stating no decorating). Haart advised they would charge me £350 to raise a claim against the £900 deposit.
They don't reply to emails, don't return calls unless you contact senior managers. When they do respond they are rude, abrupt and at times aggressive and always misleading. Kieran Pattni is one of the worst!
Avoid them! They take your money and don't look after your home!
The UK's Largest Customer Review Website for the Property Industry
Great ...
Share On :
5 Star Review
Rolanda
By : 'Mo'
Services : Sales( As a Buyer )
Sold price : £640000
Would you recommend ? : Yes
Postcode : N11
Jan 7, 2021
People found this helpful1
I just want to say many thanks to all of you for your efforts. Thanks to Joanna for being always so polite and always bubbly She has always been an excellent help throughout and especially at the start when I was viewing. Thanks to Rolanda for being helpful and always responding to my queries. ... Read Full Review
Comments (0)Was this helpful?:
Mo said about haart
Services : Sales( As a Buyer )Date: 7th Jan 2021
I just want to say many thanks to all of you for your efforts. Thanks to Joanna for being always so polite and always bubbly She has always been an excellent help throughout and especially at the start when I was viewing. Thanks to Rolanda for being helpful and always responding to my queries. Also thanks for Lia for chasing and ensuring we accomplish key milestones especially mortgage evaluation and other key points.
The UK's Largest Customer Review Website for the Property Industry
Firstly the sales negotiators ...
Share On :
1 Star Review
By : 'Sophia'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £800000
Would you recommend ? : No
Postcode : EN2
Nov 8, 2020
People found this helpful0
Firstly the sales negotiators do not answer the phone consistently, even though they state they are available from 8am to 10 pm. I was invariably put through to another department who answered calls in the absence of staff. Communication was slow and not because of COVID. They state that they are... Read Full Review
Comments (2)Firstly the sales negotiators do not answer the phone consistently, even though they state they are available from 8am to 10 pm. I was invariably put through to another department who answered calls in the absence of staff. Communication was slow and not because of COVID. They state that they are available even though they might not be in the office.
Was this helpful?:
Sophia said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 8th Nov 2020
Firstly the sales negotiators do not answer the phone consistently, even though they state they are available from 8am to 10 pm. I was invariably put through to another department who answered calls in the absence of staff. Communication was slow and not because of COVID. They state that they are available even though they might not be in the office.
I was told I would receive a call in the morning of my viewing to check I didn’t have symptoms; that didn’t happen. I was told after the viewing that I would be called the next day to discuss the viewing; that didn’t happen.
So anyway I emailed an offer on Friday afternoon after trying all day to contact them by phone .The offer was made early enough for it to be sent to the vendor or another colleague could have done it. Or since they’re open on a Saturday it could have been done then by anyone who was available. I waited all weekend and then no response on Monday from either of them. I had to email again for a response. We have sold and need to purchase soon and there was another house I was interested in. A very stressful weekend indeed for me and my family.
By the time they managed to be bothered to contact me both houses were gone; unless I was willing to pay the asking price on a house that was in my opinion over priced. I have seen three similar properties considerably cheaper. I couldn’t even work out if the property was sold or not until I looked online.
I believe my offer was treated with derision; not openly but subtly, by ignoring me even though it was only 5% under the asking price and the house needed some updating. When I mentioned some work was needed, I was shut down even though I pointed out lots of positives. After the viewing I never heard from the person who escorted me around the property again; not even to answer my email. I consider their behaviour to be petulant and manipulative. Polite on the surface but I suspect conspiring and catty in reality and unfortunately at my expense. I have bought and sold seven houses and I’ve never been treated in this way.
I believe estate agents should treat buyers, who are an important part of the process, with respect and kindness. They should treat all offers with courtesy and professionalism and make a response as soon as possible; not three days later and after prompting.
Furthermore they need to communicate openly and honestly and adhere to schedules they have organised. They also have a duty of care to their clients to inform them of an offer immediately and I’m not sure that happened. I will still be looking on their website but I would definitely ask someone else to deal with me on future. The one star was for the financial advisor who was very friendly and accommodating.
The UK's Largest Customer Review Website for the Property Industry
By : Rolanda Politakis
Nov 10, 2020Dear Sophia, I'm sorry you feel this way. Both myself and my colleague responded to your calls and emails of which i still have, also detailing the fact that you were "considering" to offer...
Haart is not good at all, if ...
Share On :
1 Star Review
By : 'JAmeel'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EN5
Oct 27, 2020
People found this helpful0
Haart is not good at all, if you have house or flat for rent don't use haart. they don't respond , they take much money and if there is any service the charge 5- 10 times the actual price. I suppose to receive my October payment on 03/10 2020 the tenant paid the October rent but... Read Full Review
Comments (0)Haart is not good at all, if you have house or flat for rent don't use haart.
Was this helpful?:
JAmeel Alothmani said about haart
Services : Letting( As a Owner )Date: 27th Oct 2020
Haart is not good at all, if you have house or flat for rent don't use haart.
they don't respond , they take much money and if there is any service the charge 5- 10 times the actual price.
I suppose to receive my October payment on 03/10 2020 the tenant paid the October rent but haart didn't pay so far and they didn't inform me at all in fact I sent many emails to them, they didn't reply, they don't answer the phone.
don't deal with them
The UK's Largest Customer Review Website for the Property Industry
Haart Southgate branch sold ...
Share On :
5 Star Review
Rolanda
By : 'Aneta'
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : N11
Sep 3, 2020
People found this helpful2
Haart Southgate branch sold my flat within few weeks during this difficult time of the pandemic. They have communicated every step of the way. I am thankful, particularly to Rolanda and Joanna. They were very supportive, professional, helpful and polite. I would recommend... Read Full Review
Comments (0)Haart Southgate branch sold my flat within few weeks during this difficult time of the pandemic.
Was this helpful?:
Aneta said about haart
Services : Sales( As a Vendor )Date: 3rd Sep 2020
Haart Southgate branch sold my flat within few weeks during this difficult time of the pandemic.
They have communicated every step of the way. I am thankful, particularly to Rolanda and Joanna. They were very supportive, professional, helpful and polite.
I would recommend them!
The UK's Largest Customer Review Website for the Property Industry
Started sale early March so ...
Share On :
5 Star Review
Rolanda
Jack
By : 'Alan'
Services : Sales( As a Vendor )
Sold price : £465000
Would you recommend ? : Yes
Postcode : EN1
Aug 18, 2020
People found this helpful0
Started sale early March so lockdown slowed the process but Rolanda got involved & was hugely instrumental in getting it over the line. Anytime i needed encouragement to keep going she was always available. Also taking my calls on her days off & weekends. Brilliant. Im settled in my ... Read Full Review
Comments (0)Was this helpful?:
Alan Morrison said about haart
Services : Sales( As a Vendor )Date: 18th Aug 2020
Started sale early March so lockdown slowed the process but Rolanda got involved & was hugely instrumental in getting it over the line. Anytime i needed encouragement to keep going she was always available. Also taking my calls on her days off & weekends. Brilliant. Im settled in my new place now. Thanks to Enfield branch, particulary Jack & Nikitta for getting it all started.
The UK's Largest Customer Review Website for the Property Industry
AWFUL AND ...
Share On :
1 Star Review
By : 'C87'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : EN2
Aug 13, 2018
People found this helpful2
I called this estate agent as they were dealing with the buyer of my property to ask for insight and information. Also we were not happy with our current estate agent and I wanted to see the service available. I have never been spoken to so rudely - I WOULD NEVER USE THIS ESTATE... Read Full Review
Comments (2)Was this helpful?:
C87 said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 13th Aug 2018
I called this estate agent as they were dealing with the buyer of my property to ask for insight and information. Also we were not happy with our current estate agent and I wanted to see the service available. I have never been spoken to so rudely - I WOULD NEVER USE THIS ESTATE AGENT!
The UK's Largest Customer Review Website for the Property Industry
By : Haart Southgate
Aug 14, 2018Dear Chanel, Due to GDPR i can only tell you so much with regard to my transaction, i appreciate you are not happy with your current agent who agreed the sale of your home (not me) however THAT is...
Unacceptable ...
Share On :
1 Star Review
Rolanda
By : 'Silvana'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N11
Jun 28, 2018
People found this helpful1
Unbelievably bad customer service. Intimading and bullying vulnerable old people. Refusing to take my in laws property of the market. Never ever use Haart... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Was this helpful?:
Silvana said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 28th Jun 2018
Unbelievably bad customer service. Intimading and bullying vulnerable old people. Refusing to take my in laws property of the market. Never ever use Haart again.
The UK's Largest Customer Review Website for the Property Industry
Rolanda ...
Share On :
5 Star Review
Rolanda
By : 'Pauline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N14
May 16, 2018
People found this helpful1
I would like to thank Rolanda and her team for all the help and support that she and her team have given me in order to sell my Dads house. I would recommend them to friends when selling ir buying... Read Full Review
Comments on Agent Fees
She explain the vosts abd they are what we pay
Comments (1)Was this helpful?:
Pauline Darley said about haart
Services : Sales( As a Vendor )Date: 16th May 2018
I would like to thank Rolanda and her team for all the help and support that she and her team have given me in order to sell my Dads house. I would recommend them to friends when selling ir buying propety
The UK's Largest Customer Review Website for the Property Industry
By : ross collings
May 18, 2018Hi Pauline, Thank you for your kind review of our Southgate branch. We're thrilled to hear they provided the help and support you needed to sell your dad's...
Put our home on the market ...
Share On :
1 Star Review
By : 'MSK74'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : EN5
Jan 2, 2018
People found this helpful0
Put our home on the market with these guys last Summer. They literally have no idea. Would phone up updates that could be nothing but lies, would then deny having called when questioned later on the contents of the calls. Totally inexperienced. Great marketing, but not the wherewithal to make a ... Read Full Review
Comments on Agent Fees
They held us to a contract which was a waste of time given their lack of ability to secure a sale.
Comments (4)Was this helpful?:
MSK74 said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 2nd Jan 2018
Put our home on the market with these guys last Summer. They literally have no idea. Would phone up updates that could be nothing but lies, would then deny having called when questioned later on the contents of the calls. Totally inexperienced. Great marketing, but not the wherewithal to make a sale. Save your time and go to somewhere with more experienced staff. These guys just aren't bothered.
The UK's Largest Customer Review Website for the Property Industry
By : Rolanda
Jan 2, 2018Dear Matt, As a returning client, I am disappointed that you did not have a good experience this time. I will happily send you the time lined feedback from all the viewers if you wish to view for...
So disappointed with the ...
Share On :
1 Star Review
Rolanda
By : '123'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N11
Nov 25, 2017
People found this helpful3
So disappointed with the service we received . Unprofessional , rude and seem to have no idea how to sell a property... Read Full Review
Comments (1)Was this helpful?:
123 said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 25th Nov 2017
So disappointed with the service we received . Unprofessional , rude and seem to have no idea how to sell a property .
The UK's Largest Customer Review Website for the Property Industry
By : ross
Mar 9, 2018Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank...
DO NOT USE THIS AGENCY i ...
Share On :
1 Star Review
By : 'SHAMIN'
Services : Sales( As a Buyer )
Sold price : £310000
Would you recommend ? : No
Postcode : EN4
Jul 4, 2017
People found this helpful2
DO NOT USE THIS AGENCY i PURCHASED THE PROPERTY from them in April - still going through post sale issue and they are negligent, forceful and unhelpful. They forced me to use a solicitor saying my offer wouldn't be accepted if I didn't - only for me to find out this is illegal (blackmail) that has ... Read Full Review
Comments on Agent Fees
NA
Comments (1)DO NOT USE THIS AGENCY
Was this helpful?:
SHAMIN said about haart
Services : Sales( As a Buyer )Date: 4th Jul 2017
DO NOT USE THIS AGENCY
i PURCHASED THE PROPERTY from them in April - still going through post sale issue and they are negligent, forceful and unhelpful. They forced me to use a solicitor saying my offer wouldn't be accepted if I didn't - only for me to find out this is illegal (blackmail) that has been unable to register me with the managing agent 3 months down the line.
Premier Property Lawyers are the worst conveyancing in the whole of UK and R* and her team were only responsive until completion. Afterwards, they choose to ignore the ongoing issues and the fact that I am not yet the legal owner since they did not get the seller to pay the outstanding sums of ground rent prior to completion.
DO NOT USE THEIR SERVICES
THE MOST CUNNING AGENCY
The UK's Largest Customer Review Website for the Property Industry
By : ross
Mar 9, 2018Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank...
I had a similar experience to ...
Share On :
2 Star Review
By : 'Dissatisfied'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : N14
Jul 29, 2013
People found this helpful10
I had a similar experience to the first reviewer. Once the sale was through, my issues were of no concern at all to Haart. We were left without keys to access parts of our property on moving day and had to get a locksmith in to help us. Also had to pay delivery firm extra for waiting around. The... Read Full Review
Comments (1)I had a similar experience to the first reviewer. Once the sale was through, my issues were of no concern at all to Haart. We were left without keys to access parts of our property on moving day and had to get a locksmith in to help us. Also had to pay delivery firm extra for waiting around. The agency assured us our requests for repairs to the property had been done before completion, we found out to our disgust that they weren't, including unsafely installed appliances. After numerous phonecalls and emails to open up communication directly or indirectly with the vendor (we have an NHBC policy but we were given no details other than a name for the vendor who is responsible for years 1&2) we got no where and when I dared to complain, I was helpfully told by the manager to go through my solicitors and the agent would no longer be dealing with me. How's that for customer service!
Was this helpful?:
Dissatisfied Haart Customer said about haart
Services : Sales( As a Buyer )Date: 29th Jul 2013
I had a similar experience to the first reviewer. Once the sale was through, my issues were of no concern at all to Haart. We were left without keys to access parts of our property on moving day and had to get a locksmith in to help us. Also had to pay delivery firm extra for waiting around. The agency assured us our requests for repairs to the property had been done before completion, we found out to our disgust that they weren't, including unsafely installed appliances. After numerous phonecalls and emails to open up communication directly or indirectly with the vendor (we have an NHBC policy but we were given no details other than a name for the vendor who is responsible for years 1&2) we got no where and when I dared to complain, I was helpfully told by the manager to go through my solicitors and the agent would no longer be dealing with me. How's that for customer service!
Also expect to be harassed relentlessly from offer to sale. We had a stressful sale and purchase and I just had to put my foot down and ask for the frequent and often rude emails to stop as the stress was making me seriously ill on top of being pregnant. I will never deal with this company again.
The UK's Largest Customer Review Website for the Property Industry
By : ross
Mar 9, 2018Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank...
If you don't have time to ...
Share On :
2 Star Review
By : 'Anu'
Services : Letting( As a Tenant )
Would you recommend ? : No
Jul 28, 2010
People found this helpful6
If you don't have time to read all, just know this please 'Never ever rent or buy through Haart - at least in 'Southgate - N14' area. When I moved into this flat, I expected deep professionally cleaned place but I was disappointed to find proper cleanliness especially in kitchen units, exhaust... Read Full Review
Comments (3)If you don't have time to read all, just know this please 'Never ever rent or buy through Haart - at least in 'Southgate - N14' area.
Was this helpful?:
Anu said about haart
Services : Letting( As a Tenant )Date: 28th Jul 2010
If you don't have time to read all, just know this please 'Never ever rent or buy through Haart - at least in 'Southgate - N14' area.
When I moved into this flat, I expected deep professionally cleaned place but I was disappointed to find proper cleanliness especially in kitchen units, exhaust fan, carpet etc. It was cleaned like some amateur had done the job. I also complained to Haart but it fell on deaf ears.
Secondly, ex-tenant had left so much waste at the property, which obviously Haart didn't check and we were forced to throw them carefully. I made so many request to Haart to help us identify which items belong to the owner (landlord/lady) and which not. They didn't even come once to help and also no clear guidance.
Moving on, next, my kitchen's exhaust fan was not working since I moved in. I brought this to their attention. It took them over one and a half month to fix it. This property also didn't have any smoke detector. I had to tell them to fix it at the same time with exhaust fan.
Just now, I have a problem with cooking unit, which is cutting the electricity if turned on. I called Haart... they said they have informed contractor and they will come at their convenience. Great! I won't be able to cook till they come! And they won't even tell us when they will come. "It's up to the contractor. They don't just work for Haart. This is how it works...". These were the words from Haart. Spoken in so rude manner that just made me realize again "Why I chose Haart on earth?".
I have dealt with quite a fewrestate agents in the UK, who deal with problems in professional manner. But Haart people are like careless, rude, unprofessional, very very slow in reacting to concerns and so laid-back. Customer service is surely a thing of past to Haart. By now, I am sure they would know who I am.
I want to buy my own flat in 6 months time but I won't go thru Haart for sure. So much disappointed.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
Jul 30, 2010Hi Anu I am sorry that you are experiening issues regaring the rental of a property. If you would like to raise a formal complaint please email the details to sharon.collins@spicerhaart.co.uk and...
1 - 20 of 20 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
