“Suggest to stay well away from this agent, de......”
1 Star Review
Feb 10,2024
By:
'Sid'
Feb 10,2024
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RH6
Sales (Prospective customer)
Postcode: RH6
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Suggest to stay well away from this agent, dealt with them for first time today to view a property today. I was promised a viewing confirmation from Ian Jordan on mail, when the email did not arrive and I chased their office as was travelling ...
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5 Star Review
May 10,2020
By:
'Sarah'
May 10,2020
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SM5
Sales (as a Vendor)
Postcode: SM5
0
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What can I say except amazing. I was hugely skeptical about the service I would receive after having bad experiences with agents in the past, however Cromwells have changed this. I cannot rate them highly enough, they are professional, genuine, honest and nothing is too ...
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“An excellent service all round...”
5 Star Review
Mar 28,2018
By:
'J&SD'
Mar 28,2018
Services: Sales (as a Vendor)
Sold price: £1105000
Would you recommend?: Yes
Postcode: SM5
Sales (as a Vendor)
Sold price: £1105000
Postcode: SM5
0
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"Teresa at Cromwells did a fantastic job as our Agent, co-ordinating the recent sales and purchases of all 3 properties in the chain, She was highly professional and ultra-efficient throughout the conveyancing process, provided excellent customer service, and was friendly, helpful and positive at all times. ...
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Comment on agent fees
Value for Money
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5 Star Review
Mar 23,2018
By:
'Ian'
Mar 23,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SM5
Sales (as a Vendor)
Postcode: SM5
1
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I was very impressed by Cromwells when they carried out a house valuation for me a couple of years ago, and they were therefore my first choice of estate agent when my mother went into a care home and it became necessary to sell her ...
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Comment on agent fees
Fees were fine and the inclusive legal package was very helpfull
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“Excellent service throughout...”
5 Star Review
Mar 23,2018
By:
'A'
Mar 23,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SM5
Sales (as a Vendor)
Postcode: SM5
0
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We cannot praise Teresa and Ian highly enough for their hard work, kindness and dedication in what proved to be a protracted sale. They were so helpful throughout the sale and were only too happy to deal with any queries and problems as they arose. ...
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Comment on agent fees
We consider the fees were appropriate bearing in mind this proved to be a protracted sale.
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“Ian and Teresa handled all aspects of our sale and ......”
5 Star Review
Feb 19,2018
By:
'SN'
Feb 19,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SM5
Sales (as a Vendor)
Postcode: SM5
0
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Ian and Teresa handled all aspects of our sale and surpassed all our high expectations and delivered truly excellent service. They managed to secure a higher sales price than another agent had suggested for our house. They kept us informed every step of the way ...
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Comment on agent fees
Very reasonable fees. They were well worth the money!
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“What an awful and traumatic experience, it's been months and ......”
1 Star Review
Nov 27,2015
By:
'Dumbfounded'
Nov 27,2015
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SM1
Sales (Prospective customer)
Postcode: SM1
10
people found
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What an awful and traumatic experience, it's been months and we are still recovering. They didn't like dealing with other estate agents, and they tried to skip and jump their way through the whole procedure. Our agents had told them that there is a protocol ...
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“I dealt mostly with Teresa and she was excellent very ......”
5 Star Review
Nov 14,2015
By:
'Great'
Nov 14,2015
Services: Sales (as a Vendor)
Sold price: £491000
Would you recommend?: Yes
Postcode: SM1
Sales (as a Vendor)
Sold price: £491000
Postcode: SM1
0
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I dealt mostly with Teresa and she was excellent very efficient, friendly and made the whole process simple and straightforward. Justin was also very helpful and constructive. Teresa organised an open day which got us a buyer. They handled all aspects of the sale and ...
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Comment on agent fees
The price they achieved more than covered their fee. I spoke to a neighbour selling their property who were also using Cromwells and they gave excellent feedback too.
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“I dealt with both and they were excellent. Gave me ......”
5 Star Review
Nov 05,2015
By:
'Oliet'
Nov 05,2015
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SM2
Sales (as a Vendor)
Postcode: SM2
0
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I dealt with both and they were excellent. Gave me sound advise on valuation of our flat and advertised it promptly we sold our flat overnight. Justin went extra mile working out of ours to get this done. He was very professional, precise and very ...
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Comment on agent fees
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“we put an offer in on a property, which was ......”
1 Star Review
Nov 03,2015
By:
'Unhappy'
Nov 03,2015
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SM1
Sales (Prospective customer)
Postcode: SM1
8
people found
this helpful
we put an offer in on a property, which was accepted and we went through the conveyancing process.
Cromwells decided to put a moving date forward before contracts were signed and it scared off our buyer. We found another buyer and the process started again. ...
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“After a very long unpleasant property search, dealing with cromwellls ......”
5 Star Review
Jun 08,2015
By:
'Claire'
Jun 08,2015
Services: Sales (as a Buyer)
Sold price: £440000
Would you recommend?: Yes
Postcode: SM5
Sales (as a Buyer)
Sold price: £440000
Postcode: SM5
0
people found
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After a very long unpleasant property search, dealing with cromwellls was a pleasure. Teresa was always personable and reterned out calls, acting on any enquiries we had immediately ensuring prompt responses. She also dealt with a negotiating issue incredibly well - helping us to resolve ...
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“We recently bought through Cromwells in Carshalton Beeches. The end ......”
5 Star Review
Jun 07,2015
By:
'Claire'
Jun 07,2015
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SM5
Sales (as a Buyer)
Postcode: SM5
0
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We recently bought through Cromwells in Carshalton Beeches. The end to end service was truly excellent. We found ourselves in the middle of a long and messy chain. Teresa actively managed the chain in a very professional way. All calls were reurned very quickly and ...
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“Appalling customer service form this estate agent. Rude, aggressive and ......”
1 Star Review
Apr 27,2015
By:
'karl'
Apr 27,2015
Services: Sales (Prospective customer)
Sold price: £560000
Would you recommend?: No
Postcode: SM2
Sales (Prospective customer)
Sold price: £560000
Postcode: SM2
7
people found
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Appalling customer service form this estate agent. Rude, aggressive and unprofessional staff.
As a buyer looking at a property, this agent is the only one I know of that does not confirm viewings via e-mail or text. That possibly explains why they messed up the ...
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What agent could do to change your mind?
this agent should first and foremost train their staff in customer service. They should confirm bookings, turn up to bookings and do their best to service the requests of their customers. Rudeness is unacceptable under any circumstances.
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“Appalling unprofessional attitude - advertised property, and would only accept ......”
1 Star Review
Nov 26,2014
By:
'Smith'
Nov 26,2014
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SW5
Sales (Prospective customer)
Postcode: SW5
9
people found
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Appalling unprofessional attitude - advertised property, and would only accept offers after open day. Despite being cash buyers said no earlier viewing being taken. A few days later advise us that the house is sold despite said open day having not occurred. One wonders why? ...
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What agent could do to change your mind?
Be professional and stop messing potential customers around. Your acts should incur a fine at the very least.
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“We put an offer on a house via this agent. ......”
1 Star Review
Aug 29,2011
By:
'Ayse'
Aug 29,2011
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Sales (Prospective customer)
Postcode:
17
people found
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We put an offer on a house via this agent. It was completely refused and the agent said owner strictly asks for the asking price. We thought it was too much for that particular property so we gave up on that. When we wanted to ...
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