Suggest to stay well away from this agent, dealt with them for first time today to view a property today. I was promised a viewing confirmation from Ian Jordan on mail, when the email did not arrive and I chased their office as was travelling from 1 hr away, I was told they got my email address... Read Full Review

What can I say except amazing. I was hugely skeptical about the service I would receive after having bad experiences with agents in the past, however Cromwells have changed this. I cannot rate them highly enough, they are professional, genuine, honest and nothing is too much trouble. We finalised... Read Full Review

"Teresa at Cromwells did a fantastic job as our Agent, co-ordinating the recent sales and purchases of all 3 properties in the chain, She was highly professional and ultra-efficient throughout the conveyancing process, provided excellent customer service, and was friendly, helpful and positive ... Read Full Review

We cannot praise Teresa and Ian highly enough for their hard work, kindness and dedication in what proved to be a protracted sale. They were so helpful throughout the sale and were only too happy to deal with any queries and problems as they arose. Such kind and dedicated staff are rare to find - ... Read Full Review

I was very impressed by Cromwells when they carried out a house valuation for me a couple of years ago, and they were therefore my first choice of estate agent when my mother went into a care home and it became necessary to sell her house. In practice, though, their service in selling my... Read Full Review

Ian and Teresa handled all aspects of our sale and surpassed all our high expectations and delivered truly excellent service. They managed to secure a higher sales price than another agent had suggested for our house. They kept us informed every step of the way and the "after sales"... Read Full Review

What an awful and traumatic experience, it's been months and we are still recovering. They didn't like dealing with other estate agents, and they tried to skip and jump their way through the whole procedure. Our agents had told them that there is a protocol to follow. I think they just like... Read Full Review

I dealt mostly with Teresa and she was excellent very efficient, friendly and made the whole process simple and straightforward. Justin was also very helpful and constructive. Teresa organised an open day which got us a buyer. They handled all aspects of the sale and negotiations and did a great... Read Full Review

I dealt with both and they were excellent. Gave me sound advise on valuation of our flat and advertised it promptly we sold our flat overnight. Justin went extra mile working out of ours to get this done. He was very professional, precise and very friendly at the same time. Excellent customer... Read Full Review

we put an offer in on a property, which was accepted and we went through the conveyancing process. Cromwells decided to put a moving date forward before contracts were signed and it scared off our buyer. We found another buyer and the process started again. They then told us we had 6 weeks to... Read Full Review

After a very long unpleasant property search, dealing with cromwellls was a pleasure. Teresa was always personable and reterned out calls, acting on any enquiries we had immediately ensuring prompt responses. She also dealt with a negotiating issue incredibly well - helping us to resolve it... Read Full Review

We recently bought through Cromwells in Carshalton Beeches. The end to end service was truly excellent. We found ourselves in the middle of a long and messy chain. Teresa actively managed the chain in a very professional way. All calls were reurned very quickly and Cromwells were very quick ... Read Full Review

Appalling customer service form this estate agent. Rude, aggressive and unprofessional staff. As a buyer looking at a property, this agent is the only one I know of that does not confirm viewings via e-mail or text. That possibly explains why they messed up the first viewing to one of their... Read Full Review

Appalling unprofessional attitude - advertised property, and would only accept offers after open day. Despite being cash buyers said no earlier viewing being taken. A few days later advise us that the house is sold despite said open day having not occurred. One wonders why? They were clearly not... Read Full Review

We put an offer on a house via this agent. It was completely refused and the agent said owner strictly asks for the asking price. We thought it was too much for that particular property so we gave up on that. When we wanted to see another house via same agent they treated us as if we were not a... Read Full Review