33% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
63% lettings fee satisfaction
Chelsea Square was founded on West End Lane in 2010, when its founders came together from other property companies in the area to create a new type of estate agency. The office now covers residential property lettings and sales across West Hampstead, South Hampstead, Kilburn, Finchley Road & Frognal.
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Chelsea Square was founded on West End Lane in 2010, when its founders came together from other property companies in the area to create a new type of estate agency. The office now covers residential property lettings and sales across West Hampstead, South Hampstead, Kilburn, Finchley Road & Frognal.
Latest Reviews
9th Aug 2019
reviewed by 'Eyes'
16th Jul 2019
reviewed by 'Riddhi'
8th Apr 2019
reviewed by 'Eyes'
Opening Hours
Address
Chelsea Square Partnership
276 West End Lane
West Hampstead,London
Greater London
NW6 1LJ
020 7794 1730
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 100% | 63% | £513 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 0 | 20 | 8 | 13 | 0 | 30 | 0 | 3 | 1 |
Areas covered
- NW6
- NW2
- NW3
- NW8
- NW10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Aug 09,2019
Aug 09,2019
0
people found
this helpful
this helpful
Rebecca Lucas has managed the property for months now, and is easy to talk to and replied emails and call promptly and efficiently, top marks....
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Jul 16,2019
Jul 16,2019
0
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The overall experience with Chelsea Square in renting the place was relaxed and friendly. After our tenancy ended they coordinated well to get us our deposits back. However, we left our Dyson vacuum cleaner at the apartment when we were moving out. I contacted Rebecca ...
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May 03,2019
May 03,2019
0
people found
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Rebecca Lucas was friendly, approachable and very responsive and proactive throughout ending my tenancy considering my circumstances were very serious. I would highly recommend Chelsea Square....
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Comment on agent fees
Good
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Apr 08,2019
Apr 08,2019
0
people found
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Very professional so far, like that i have one point of contact i can go to to help resolve issues, and so far she has been very good and a pleasure to work with....
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Comment on agent fees
No one likes fees, but as long as you get the service, the complaints are muted. No complaints yet.
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Aug 30,2018
Aug 30,2018
1
people found
this helpful
this helpful
Summary: great sales people, TERRIBLE property management who is unhelpful - I hope you won't have any issues with the property that you have rented out.
Initial service - great! Once we were happy with the property which was shown and advice the agent of ...
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Comment on agent fees
Quite expensive
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May 21,2018
May 21,2018
0
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Cesar was professional, polite, straight forward and honest. We had a positive experience dealing with him and as soon as we put in an offer he made sure we could get the contract sorted and we moved in the next day!...
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Comment on agent fees
Reasonable
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Mar 28,2018
Mar 28,2018
1
people found
this helpful
this helpful
***AVOID THIS AGENCY AT ALL COSTS****
As a tenant I received very disturbing and threatening phone calls from staff at Chelsea Square, demanding that I leave the property even though I had a legally binding contract and had not been given any notice to quit. ...
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Comment on agent fees
BAD
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Apr 10, 2018
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(1)
Hi, I am sorry that you had a bad experience with your rental. According to our records, you were not renting the property through Chelsea Square but via another company. On this occasion, the Landlord had a right to end your tenancy and we understand the other agency provided you with adequate notice. Our staff acted on the Landlord's behalf after this point and therefore it was not Chelsea Square who dealt with this particular situation. However, we are sorry that you feel you were threatened ...
Apr 07,2017
Apr 07,2017
4
people found
this helpful
this helpful
Moved into flat and faced many issues with the property and we are now months into the contract. The flat looked nice but once moved in there were many underlying issues....
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Apr 24, 2017
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(1)
Good afternoon,
Thank you for your review. We're sorry to hear that you've experienced issues with your rental property - please can you provide your contact information to [email protected] so that we can look into any outstanding issues further?
Kind Regards,
Ruth @ Chelsea Square ...
May 06,2016
May 06,2016
1
people found
this helpful
this helpful
Like any real estate agent, they spared the negative details about the apartment (like the entire plumbing system was clogged) and it took them only 3 moths to fix it.
This aside, they are very helpful before you sign the contract. Fees are reasonable compared to ...
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Comment on agent fees
Average fees, not too bad.
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Jun 09, 2016
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(1)
Good morning,
Thank you for your review. Please can you provide your contact information to [email protected] so that we can look into details?
Kind Regards,
Ruth @ Chelsea Square ...
Feb 28,2014
Feb 28,2014
1
people found
this helpful
this helpful
I was really impressed start to finish with Chelsea Square overall and Matt Ettinger in particular.
Matt was very available and very responsive. I felt like he always knew exactly what state our transaction was in and that I could pick up the phone to ...
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Feb 20,2014
Feb 20,2014
1
people found
this helpful
this helpful
Although I do not use Chelsea Square as Agents for me property the owner of the flat above mine does.
When a water leak from the flat above caused damaged to my property an agent from Chelsea Square, Ray Jacobs , responded very quickly to the ...
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Feb 16,2014
Feb 16,2014
5
people found
this helpful
this helpful
Chelsea Square have no conscience. I'm not referring to the poorly forged reviews below. I'm referring to the fact that they neglected to inform us that the property we rented from them had spent its previous 15 years filling up with excrement every time the toilet ...
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Feb 17, 2014
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(1)
This is a very strange review and one which I believe has been posted by another agent. If you look at each point then it is clear that whoever wrote this is not telling the truth.
1) We are not allowed to post our own reviews. Quite how someone can do a poorly forged review is not clear.
2) A flat that has been filling up with excrement every time the toilet is flushed for the last 15 years. Really does that sound logical. Could anyone live in a flat that does that for a week let only 15 ye ...
Feb 10,2014
Feb 10,2014
1
people found
this helpful
this helpful
By far the best estate agents I've ever experienced.
From their first involvement, they were polite, efficient, plain-talking and knowledgeable, and - most importantly - did what they said they would. They were really easy to talk to and get my needs across, and helped ...
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Jan 23,2014
Jan 23,2014
3
people found
this helpful
this helpful
After 2 years living around West Hampstead area I cannot say how happy we were when we find this letting agency. To be honest with you, after a bad experience with our former agency, we decided to go with Chelsea Square as they didn't charged any ...
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Dec 09,2013
Dec 09,2013
0
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Chelsea Square were really good to deal with. We had a few maintenance issues whilst we were in the flat and they dealt with them quickly and efficiently. Reena was always very helpful and friendly to deal with. Would rent through them again if I ...
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Nov 19,2013
Nov 19,2013
1
people found
this helpful
this helpful
Reena was quick, helpful and upfront with information.
I appreciated the valuable advice she gave me concerning deposits and regulations.
I needed to move fast and Reena helped process everything for me in a couple of days.
Overall very good service....
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Nov 15,2013
Nov 15,2013
1
people found
this helpful
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I dealt with Reena at Chelsea Square to find my current property. I had a viewing with her of somewhere I was not keen on but two weeks later she contacted me with this one. I was impressed that she had recognised that this property ...
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Nov 14,2013
Nov 14,2013
2
people found
this helpful
this helpful
Excellent service received throughout the transaction of renting a property through Chelsea Square. Quick and helpful communication at all times and the best estate agent I have dealt with in London over the past 6 years for lettings. Would highly recommend....
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Nov 12,2013
Nov 12,2013
4
people found
this helpful
this helpful
When the vendor pulled out of our new flat the day before completion we were left urgently requiring a property to let and Amy and the team at Chelsea Square could not have been more helpful or understanding! Within two hours of contacting them Amy ...
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Nov 11,2013
Nov 11,2013
0
people found
this helpful
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From my initial enquiry to completion, it has been an absolute pleasure to deal with Matt Ettinger.
He is enthusiastic and pro active, and has, throughout the process, been unfailingly patient and helpful, doing all possible to enable matters to progress smoothly, always responding to ...
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Nov 11,2013
Nov 11,2013
3
people found
this helpful
this helpful
I have had the pleasure of working with Amy for my flat search - as a first time independent tenant, Amy handled every query, panicked email and phone call in a comforting & efficient manner. She was always available for questions, or able to point me ...
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Nov 05,2013
Nov 05,2013
0
people found
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I recently purchased a property through Chelsea Square and I was thoroughly impressed with their dedication and levels of service. Ray was professional and polite throughout and assisted my solicitors in completing the purchase as soon as practicable. I would thoroughly recommend Chelsea Square's services ...
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Nov 02,2013
Nov 02,2013
1
people found
this helpful
this helpful
Chelsea Square have provided very good and clear advice to me in the context of letting my property. I had initially spoken to Reena who gave me very objective advice about what needed to be done and what did not - this approach was not ...
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Nov 01,2013
Nov 01,2013
2
people found
this helpful
this helpful
I cannot speak highly enough of Matt at Chelsea Square. We looked for 4 years to find the right property and dealt with many terrible agents along the way. Matt knows his stuff and is most importantly honest. He was always on the end of the ...
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Oct 14,2013
Oct 14,2013
0
people found
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I recently bought a property through Ray Jacobs from Chelsea Square Partnership. I was very impressed with how professional and honest Ray was. He was always willing to help with any issues, quick to deal with queries and responded to emails/returned calls promptly. I ...
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Oct 06,2013
Oct 06,2013
4
people found
this helpful
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Of all the agents I dealt with to find a place to rent I felt most comfortable with Amy Benjamin. She was friendl, aapproachable and a pleasure to deal with. She was very helpful in passing messages and helping me communicate with the landlord. She ...
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Oct 01,2013
Oct 01,2013
3
people found
this helpful
this helpful
I recently purchased a property and Matt Ettinger was the vendors agent. Matt was a fantastic agent, I felt he was fair, honest, always available to speak, and extremely helpful - on-top of all of that, he is a genuinely nice guy. Buying a property ...
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Aug 22,2013
Aug 22,2013
1
people found
this helpful
this helpful
This agency has completely turned me around about the utility to estate agents in the purchasing process. To be honest I did see estate agents in general as a bit of an unnecessary step in ¢â‚¬Ëœthe chain'. This may be the case for some agents ...
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Jul 22,2013
Jul 22,2013
2
people found
this helpful
this helpful
Matt was so helpful during the purchase of my property. I really appreciated him keeping me informed of what was happening and responding quickly to my emails. He also met me at the property on a number of occasions and was always flexible with timings....
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Jul 22,2013
Jul 22,2013
0
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Both Ray & Matt actually took the time to listen to what I said. They only recommended properties that matched my requirements rather than just pushing all new stock they held which was a refreshing experience. After my offer was accepted they kept me informed without ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:03 PM 13/04/2018 by Jessica Naish
