The UK's Largest Customer Review Website for the Property Industry

No Image Available

West Hampstead, London NW6

4.6/5, 96 Reviews
91% Recommended

33% sales valuation accuracy

100% letting valuation accuracy

67% sales fee satisfaction

63% letting fee satisfaction

Contact Us
Chelsea Square was founded on West End Lane in 2010, when its founders came together from other property companies in the area to create a new type of estate agency. The office now covers residential property lettings and sales across West Hampstead, South Hampstead, Kilburn, Finchley Road & Frognal.
"Moved into flat and faced..."

Share On :  FacebookTwitter

1 Star Review

By : 'Tenant'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : NW6

Apr 6, 2017
People found this helpful4

Moved into flat and faced many issues with the property and we are now months into the contract. The flat looked nice but once moved in there were many underlying issues.

Was this helpful?:

By : Chelsea Square

Apr 24, 2017

Good afternoon, Thank you for your review. We're sorry to hear that you've experienced issues with your rental property - please can you provide your contact information to info@chelsea-square.co.uk so that we can look into any outstanding issues further? Kind Regards, Ruth @ Chelsea Square


Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales33%67%£0£0
Lettings100%63%£513£2,000
Areas covered
  • NW10
  • NW2
  • NW3
  • NW6
  • NW8
Address

Chelsea Square Partnership
276 West End LaneLondon, Greater London
NW6 1LJ
020 7794 1730

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • ?OnTheMarket
  • Rightmove
  • Zoopla
Social Media
TwitterEmail
Latest Properties

No Property Found

No Property Found
Chelsea Square Partnership Branches (View All 2)
Rebecca Lucas has managed the ...

Share On :  FacebookTwitter

5 Star Review
UserName

Rebecca

By : 'Eyes'
Services : Property Management
Would you recommend ? : Yes
Postcode : NW2

Aug 8, 2019
People found this helpful0

Rebecca Lucas has managed the property for months now, and is easy to talk to and replied emails and call promptly and efficiently, top... Read Full Review

Comments (0)
Was this helpful?:
Terrible ...

Share On :  FacebookTwitter

1 Star Review

By : 'Riddhi'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : NW3

Jul 15, 2019
People found this helpful0

The overall experience with Chelsea Square in renting the place was relaxed and friendly. After our tenancy ended they coordinated well to get us our deposits back. However, we left our Dyson vacuum cleaner at the apartment when we were moving out. I contacted Rebecca Lucas, and she confirmed the... Read Full Review

Comments (0)
Was this helpful?:
Ending ...

Share On :  FacebookTwitter

5 Star Review
UserName

Rebecca

By : 'Natasha'
Services : Letting( As a Tenant )
Rent PCM : £513
Would you recommend ? : Yes
Postcode : N10

May 2, 2019
People found this helpful0

Rebecca Lucas was friendly, approachable and very responsive and proactive throughout ending my tenancy considering my circumstances were very serious. I would highly recommend Chelsea... Read Full Review


Comments on Agent Fees

Good

Comments (0)
Was this helpful?:
Very ...

Share On :  FacebookTwitter

5 Star Review
UserName

Rebecca

By : 'Eyes'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW2

Apr 7, 2019
People found this helpful0

Very professional so far, like that i have one point of contact i can go to to help resolve issues, and so far she has been very good and a pleasure to work... Read Full Review


Comments on Agent Fees

No one likes fees, but as long as you get the service, the complaints are muted. No complaints yet.

Comments (0)
Was this helpful?:
I hope you won't have ...

Share On :  FacebookTwitter

2 Star Review

By : 'KY'
Services : Letting( As a Tenant )
Rent PCM : £1733
Would you recommend ? : No
Postcode : NW6

Aug 29, 2018
People found this helpful1

Summary: great sales people, TERRIBLE property management who is unhelpful - I hope you won't have any issues with the property that you have rented out. Initial service - great! Once we were happy with the property which was shown and advice the agent of our circumstance where we would... Read Full Review


Comments on Agent Fees

Quite expensive

Comments (0)
Was this helpful?:
Very positive experience and ...

Share On :  FacebookTwitter

5 Star Review
UserName

Cesar

By : 'PV'
Services : Letting( As a Tenant )
Rent PCM : £1733
Would you recommend ? : Yes
Postcode : NW6

May 20, 2018
People found this helpful0

Cesar was professional, polite, straight forward and honest. We had a positive experience dealing with him and as soon as we put in an offer he made sure we could get the contract sorted and we moved in the next... Read Full Review


Comments on Agent Fees

Reasonable

Comments (0)
Was this helpful?:
AVOID THIS AGENCY AT ALL ...

Share On :  FacebookTwitter

1 Star Review
UserName

Mario

By : 'AVOID'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW3

Mar 27, 2018
People found this helpful1

***AVOID THIS AGENCY AT ALL COSTS**** As a tenant I received very disturbing and threatening phone calls from staff at Chelsea Square, demanding that I leave the property even though I had a legally binding contract and had not been given any notice to quit. I was met outside the house by a MR... Read Full Review


Comments on Agent Fees

BAD

Comments (1)
Was this helpful?:

By : Jessica

Apr 10, 2018

Hi, I am sorry that you had a bad experience with your rental. According to our records, you were not renting the property through Chelsea Square but via another company. On this occasion, the...

Moved into flat and faced ...

Share On :  FacebookTwitter

1 Star Review

By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6

Apr 6, 2017
People found this helpful4

Moved into flat and faced many issues with the property and we are now months into the contract. The flat looked nice but once moved in there were many underlying... Read Full Review

Comments (1)
Was this helpful?:

By : Chelsea Square

Apr 24, 2017

Good afternoon, Thank you for your review. We're sorry to hear that you've experienced issues with your rental property - please can you provide your contact information to...

Like any real estate agent, ...

Share On :  FacebookTwitter

1 Star Review

By : 'muxcmux'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6

May 5, 2016
People found this helpful1

Like any real estate agent, they spared the negative details about the apartment (like the entire plumbing system was clogged) and it took them only 3 moths to fix it. This aside, they are very helpful before you sign the contract. Fees are reasonable compared to other agents and they were very... Read Full Review


Comments on Agent Fees

Average fees, not too bad.

Comments (1)
Was this helpful?:

By : Chelsea Square

Jun 9, 2016

Good morning, Thank you for your review. Please can you provide your contact information to info@chelsea-square.co.uk so that we can look into details? Kind Regards, Ruth @ Chelsea...

I was really impressed start ...

Share On :  FacebookTwitter

5 Star Review
UserName

Matt

By : 'RDS'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW2

Feb 28, 2014
People found this helpful1

I was really impressed start to finish with Chelsea Square overall and Matt Ettinger in particular. Matt was very available and very responsive. I felt like he always knew exactly what state our transaction was in and that I could pick up the phone to him any time. We were very grateful for... Read Full Review

Comments (0)
Was this helpful?:
Although I do not use ...

Share On :  FacebookTwitter

5 Star Review
UserName

Ray

By : 'Bob'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NW6

Feb 20, 2014
People found this helpful1

Although I do not use Chelsea Square as Agents for me property the owner of the flat above mine does. When a water leak from the flat above caused damaged to my property an agent from Chelsea Square, Ray Jacobs , responded very quickly to the incident. The day after the event he arranged for a ... Read Full Review

Comments (0)
Was this helpful?:
Chelsea Square have no ...

Share On :  FacebookTwitter

1 Star Review

By : 'REALreview'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6

Feb 16, 2014
People found this helpful5

Chelsea Square have no conscience. I'm not referring to the poorly forged reviews below. I'm referring to the fact that they neglected to inform us that the property we rented from them had spent its previous 15 years filling up with excrement every time the toilet got flushed. And then when... Read Full Review

Comments (1)
Was this helpful?:

By : Ray Jacobs

Feb 17, 2014

This is a very strange review and one which I believe has been posted by another agent. If you look at each point then it is clear that whoever wrote this is not telling the truth. 1) We are not...

By far the best estate agents ...

Share On :  FacebookTwitter

5 Star Review
UserName

Matt

By : 'Ana'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW6

Feb 10, 2014
People found this helpful1

By far the best estate agents I've ever experienced. From their first involvement, they were polite, efficient, plain-talking and knowledgeable, and - most importantly - did what they said they would. They were really easy to talk to and get my needs across, and helped me market my property... Read Full Review

Comments (0)
Was this helpful?:
After 2 years living around ...

Share On :  FacebookTwitter

5 Star Review
UserName

Reena

UserName

Ray

By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

Jan 23, 2014
People found this helpful3

After 2 years living around West Hampstead area I cannot say how happy we were when we find this letting agency. To be honest with you, after a bad experience with our former agency, we decided to go with Chelsea Square as they didn't charged any hidden fees. At the end, we didn't find just an... Read Full Review

Comments (0)
Was this helpful?:
Chelsea Square were really ...

Share On :  FacebookTwitter

5 Star Review
UserName

Reena

By : 'Nicky'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

Dec 9, 2013
People found this helpful0

Chelsea Square were really good to deal with. We had a few maintenance issues whilst we were in the flat and they dealt with them quickly and efficiently. Reena was always very helpful and friendly to deal with. Would rent through them again if I move back to West... Read Full Review

Comments (0)
Was this helpful?:
Reena was quick, helpful and ...

Share On :  FacebookTwitter

4 Star Review
UserName

Reena

By : 'Yasmin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2

Nov 19, 2013
People found this helpful1

Reena was quick, helpful and upfront with information. I appreciated the valuable advice she gave me concerning deposits and regulations. I needed to move fast and Reena helped process everything for me in a couple of days. Overall very good... Read Full Review

Comments (0)
Was this helpful?:
I dealt with Reena at Chelsea ...

Share On :  FacebookTwitter

4 Star Review
UserName

Reena

By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

Nov 15, 2013
People found this helpful1

I dealt with Reena at Chelsea Square to find my current property. I had a viewing with her of somewhere I was not keen on but two weeks later she contacted me with this one. I was impressed that she had recognised that this property would suit me, even after a couple of weeks without any contact.... Read Full Review

Comments (0)
Was this helpful?:
Excellent service received ...

Share On :  FacebookTwitter

5 Star Review

By : 'Alex&Karl'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2

Nov 14, 2013
People found this helpful2

Excellent service received throughout the transaction of renting a property through Chelsea Square. Quick and helpful communication at all times and the best estate agent I have dealt with in London over the past 6 years for lettings. Would highly... Read Full Review

Comments (0)
Was this helpful?:
When the vendor pulled out of ...

Share On :  FacebookTwitter

5 Star Review
UserName

Amy

UserName

Rebecca

By : 'Aneesha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

Nov 12, 2013
People found this helpful4

When the vendor pulled out of our new flat the day before completion we were left urgently requiring a property to let and Amy and the team at Chelsea Square could not have been more helpful or understanding! Within two hours of contacting them Amy lined up 3 different viewings for us and even took ... Read Full Review

Comments (0)
Was this helpful?:
From my initial enquiry to ...

Share On :  FacebookTwitter

5 Star Review
UserName

Matt

By : 'Margarita'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW2

Nov 11, 2013
People found this helpful0

From my initial enquiry to completion, it has been an absolute pleasure to deal with Matt Ettinger. He is enthusiastic and pro active, and has, throughout the process, been unfailingly patient and helpful, doing all possible to enable matters to progress smoothly, always responding to emails and... Read Full Review

Comments (0)
Was this helpful?:
1 - 20 of 96 items
No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 4/13/2018, 8:33:31 AM by allAgents

Awards won by Chelsea Square Partnership, London NW6 1LJ