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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure Any complaint received by an associate, administrator or any persons within a Century 21 office must be instantly referred to the appropriate Office Owner. All complaints should be acknowledged in writing and a time frame indicated as to when they can expect a formal response. The procedure laid down by Century 21 UK for complaint handling is as follows: ? Complaint acknowledged in writing indicating time scale ? Complaint must be thoroughly investigated as a matter of priority ? Owner should consider the merit of the complaint and possible solutions ? Owner should respond to the complainant in writing detailing their findings and actions if appropriate. ? Advise complainant that if they are unsatisfied with the outcome of the Office Owners investigation then they can refer the matter to Century 21 UK Head Office and/or The Property Ombudsman You should be aware at all times of the requirements of the complaints procedure of The Property Ombudsman as each office is a member of the scheme and must adhere to the scheme rules. Head office procedure: A holding letter is issued to the complainant and a full response will be provided within 21 days once an investigation has been carried out.

Last updated at 10/19/2022, 8:22:50 AM by allAgents

Awards won by Century 21, Barking IG11 8ER