100% sales valuation accuracy
100% sales fee satisfaction
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
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Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Latest Reviews
24th Jun 2020
reviewed by 'Hester'
10th Apr 2019
reviewed by 'Glenn'
7th Nov 2018
reviewed by 'Gianluca'
14th Aug 2018
reviewed by 'Katrina'
20th Jul 2018
reviewed by 'Hootsmon'
Opening Hours
Address
Carter Jonas
19 Bellevue Road
Wandsworth Common,London
Greater London
SW17 7EG
020 8767 7711 / 020 8682 3121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 9 | 1 | 1 | 0 | 0 | 0 | 3 | 0 |
Areas covered
- SW17
- Sw12
- Sw18
- SW15
- SW4
- SW16
- SW11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jun 24,2020
Jun 24,2020
0
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this helpful
Great experience with Carter Jonas, no issues. Even gave me tips on how to speed up referencing process. Great communication throughout!...
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Apr 10,2019
Apr 10,2019
0
people found
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Elizabeth has been looking after us for the more than 15 years that we have rented our property out. During that period she has provided us with an extremely kind, professional and efficient service, and has always been on hand to assist promptly with any issues ...
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Comment on agent fees
Not applicable
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Dec 11,2018
Dec 11,2018
0
people found
this helpful
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Antonia is the best estate agent I've dealt with. Professional, charming, knowledgeable about the property, area, owners, and refreshingly candid. I wish every estate agent could have an Antonia. Is she a partner? If not why not??...
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Comment on agent fees
I ultimately didn’t go with the house so there were no fees
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Nov 07,2018
Nov 07,2018
0
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Antonia has been very kind and helpful since day one. Communications ran smoothly over the phone and she has been very helpful in booking viewings and providing us with all the information needed. After having an offer accepted we paid 2 weeks deposit and had no ...
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Comment on agent fees
Tenant fees apply however these are reasonable to the service being offered
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Aug 14,2018
Aug 14,2018
0
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I have rented out a property with Carter Jonas twice and Antonia and Janine are always very helpful, friendly and professional. They helped me with a process which could be time consuming and a hassle - they make it easy. They always give good advice ...
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Comment on agent fees
fees are fair
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Jul 20,2018
Jul 20,2018
0
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Isabelle and Lewis managed our sale beautifully, kept us fully informed, were extremely professional and cheerful and had a great sense of humour too,
I can highly recommend Carter Jonas....
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Comment on agent fees
Very reasonable.
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Yes
Feb 27,2018
Feb 27,2018
0
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Elizabeth Osborne at CJ is a fantastic property manager. She was very professional and prompt at responding, even out of hours and when she was on holiday. She went above what I would have expected from a managing agent. She understood our needs as a ...
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Jan 11,2018
Jan 11,2018
0
people found
this helpful
this helpful
Both Georgina and Janine have been extremely helpful in our moving process. The service provided to my husband and I was always professional and we really felt the agents were looking out for our own specific needs.
As well as being professional, both Georgina and ...
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Nov 22,2017
Nov 22,2017
0
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Antonia is very professional and extremely helpful, and a very warm and friendly person . Unfortunately we did find a property to rent.Would still highly recommend to friends and family....
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Nov 14,2017
Nov 14,2017
0
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Antonia was extremely professional and helpful. Many agents in the rental market leave you to your own devices but Antonia was very understanding of our requirements and proactive in finding properties to suit us (rather than the blanket approach of many letting agents). Highly recommend....
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Dec 14,2016
Dec 14,2016
1
people found
this helpful
this helpful
I am a home search corporate relocation specialist I have been dealing with this office of Carter Jonas now for several years, I find them efficient and easy to deal with and they always have property's to suit my corporate clients in this area, they ...
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Comment on agent fees
not sure
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Yes
Dec 14,2016
Dec 14,2016
1
people found
this helpful
this helpful
Antonia has always helped me with my corporate clients and is always VERY professional with amazing knowledge of the areas that office covers. She never overpromises and under delivers. The properties are always realistically valued and I always get honest answers what the landlord is ...
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Comment on agent fees
Fair fees in comparison to some other agents on the market!
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Dec 10,2016
Dec 10,2016
1
people found
this helpful
this helpful
Fiona and Antonia were very professional, helpful and found me good tenants. I have used them for a number of years and will continue to do so....
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Dec 09,2016
Dec 09,2016
1
people found
this helpful
this helpful
Fiona was a pleasure to work with once again in finding a new tenant for our property - nothing was too much trouble for her, and we are really pleased with our new tenants....
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Dec 07,2016
Dec 07,2016
1
people found
this helpful
this helpful
`Liz Osborne has looked after the management of our properties for over 4 years. At our first meeting, I was impressed with her obvious knowledge of what was required by residential tenants and what improvements we would need to carry out. She is always very efficient ...
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Comment on agent fees
Par for the course.
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Yes
Dec 02,2016
Dec 02,2016
1
people found
this helpful
this helpful
We have been dealing with Fiona and her team for the past couple few years and they have been absolutely brilliant at finding new tenants as well as dealing with any issues arising during the tenancies. I would highly recommend them to anyone in the ...
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Comment on agent fees
Very reasonable
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Nov 30,2016
Nov 30,2016
1
people found
this helpful
this helpful
Big thanks to Antonia and Janine in the Wandsworth office of Carter Jonas for arranging my move in to my new flat. They made the process smooth and were very quick to respond to queries. happy to recommend this agency to other renters...
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Comment on agent fees
Carter Jonas fees are mid range in comparison with other agencies
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Nov 30,2016
Nov 30,2016
1
people found
this helpful
this helpful
Antonia is always extremely professional, but it is her human insight into the matter of lettings which often wins the day for me. She is wise, discreet and always utterly supportive and helpful. We have used Carter Jonas for many years and find them to ...
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Comment on agent fees
Reasonable
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Yes
Nov 30,2016
Nov 30,2016
1
people found
this helpful
this helpful
I would recommend Carter Jonas and specifically Fiona Bourke very highly. Fiona won my business by proactively approaching me and then being the first agent to identify appropriate tenants. She has great marketing skills and is a persuasive saleswoman which means she was also the ...
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Comment on agent fees
In line with other agencies.
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Aug 19,2016
Aug 19,2016
1
people found
this helpful
this helpful
Super helpful.
Where some agents seem to take the 'throw everything at the wall and see what sticks' approach I really felt as though I was getting a more personal service. They didn't rush me into the first place I asked about and instead asked ...
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Comment on agent fees
Seemed reasonable. Pretty much on par with others in the area
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Nov 23,2015
Nov 23,2015
2
people found
this helpful
this helpful
Avoided addressing core issues (mildew in family bathroom), and then charged us a ridiculous sum on leaving the property. We had the place professionally cleaned (inc carpets) which we were mis-infomred had been on arrival. I'd also invested my time and money making the place ...
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What agent could do to change your mind?
Fixed or adresssed more than 50% of our concerns not lied to my girlfriend about professionally cleaning carpets then (in my honest opinion) having a bad case of double standards in charging us for a "final" clean Not arbitrating whith the cleaning company. ‚£200 is 20 hours work for a list that was at maximum 2 hours not really being that empathetic throughout the whole process. mold isn't cool with young kids, we specifically asked them that there was damp in both bathrooms (internal, so they both required ventitialtion), they didn't even remove the extractor cover, had they done they would have seen how clogged in dust it wasAttached Filesnbsp;
Comment on agent fees
They got a quote off a company they'll no doubt defend as "relaible" but i wouln't find anyone willing to pay ‚£200 for that service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:08 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Letting Agent in SW17 
