Carter Jonas
The Marque Cambridge, Cambridge, CB2
2.7/5, 23 reviews
48% recommended
67% sales valuation accuracy
60% sales fee satisfaction
67% lettings valuation accuracy
45% lettings fee satisfaction
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements. show more Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.

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Latest Reviews

View all Reviews 23
11th May 2023
reviewed by 'M Dakak'
“I had a very bad experience as a tenant through CJ. I rented a flat through this office for more ......”
25th Jun 2021
reviewed by 'Martin S'
“Absolutely terribleContacted on 4 occasions regarding a property with no responseNot even a return phone callWould never use this company for ......”
6th Aug 2020
reviewed by 'Peymans'
“Unprofessional company. They refused to conduct valuations for us. Firstly, they said our staff has fallen sick. After two weeks ......”
31st Mar 2020
reviewed by 'N'
“Having worked with Carter Jonas for seven years, I was confident that they would find a tenant for me but ......”
2nd Mar 2020
reviewed by 'Nora'
“No I will not take responsibility for what my agents saidWe've been asking about procedures for early termination since we ......”
14th Feb 2020
reviewed by 'G'
“Would give 0 stars if I could, this estate agent exploits students by charging through the roof for absolutely everything, and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Carter Jonas
The Marque, 141 Hills Road
Cambridge
Cambridgeshire
CB2 8RJ
01223 403330

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 60% £0 £0
Lettings 67% 45% £750 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 7 9 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Rankings
Overall Overall
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Letting agents
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“I had a very bad experience as a tenant throu......”

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May 11,2023
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By: 'M Dakak'
May 11,2023
2 people found
this helpful
I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with ...
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“Absolutely terribleContacted on 4 occasions ......”

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Jun 25,2021
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By: 'Martin S'
Jun 25,2021
1 people found
this helpful
Absolutely terrible Contacted on 4 occasions regarding a property with no response Not even a return phone call Would never use this company for any of My business 1 star is too good for them...
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“Unprofessional company. They refused to con......”

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Aug 06,2020
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By: 'Peymans'
Aug 06,2020
0 people found
this helpful
Unprofessional company. They refused to conduct valuations for us. Firstly, they said our staff has fallen sick. After two weeks I asked them again, they said please find someone else as we cant help you with the valuations. We never got a proper answer to ...
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“Having worked with Carter Jonas for seven yea......”

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Mar 31,2020
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Livia
By: 'N'
Mar 31,2020
0 people found
this helpful
Having worked with Carter Jonas for seven years, I was confident that they would find a tenant for me but then we found ourselves amidst the pandemic. Needless to say, it was difficult; but Livia Neal persisted and then pulled it off just as the ...
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“No I will not take responsibility for what my agents ......”

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Mar 02,2020
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By: 'Nora'
Mar 02,2020
0 people found
this helpful
No I will not take responsibility for what my agents said We've been asking about procedures for early termination since we viewed our property and verbally informed by multiple agents that we would just be able to leave, providing we give three weeks' notice. When ...
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“Students avoid!!...”

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Feb 14,2020
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By: 'G'
Feb 14,2020
1 people found
this helpful
Would give 0 stars if I could, this estate agent exploits students by charging through the roof for absolutely everything, and provides the worst service I've ever experienced, from ignoring messages to refusing to correctly return the deposit to each tenant. There is an exit fee ...
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“Incredibly incapable letting agents...”

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Jun 01,2019
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By: 'Albigino'
Jun 01,2019
1 people found
this helpful
No tenancy agreement was given after moving into property. After we asked for this they spent weeks "looking for it on an old system". In the end they wrote a new one for us with completely the wrong dates on it. We paid a three ...
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Comment on agent fees
Too high
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“Very Unprofessional.Do not rent from them, find a different agent....”

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May 21,2019
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Jackson
By: 'Albert'
May 21,2019
5 people found
this helpful
We were renting in Cambridge. When we received the property was quite dirty and the walls were quite damaged by the previous occupants. We reported this before the move but this was not resolved. We could not do anything about it as we needed to ...
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“Amazing Lady...”

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Feb 14,2019
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Pauline
By: 'Cyndy'
Feb 14,2019
0 people found
this helpful
Since joining Carter Jonas for letting our properties Paluine has been there for us when ever we need her. She is an amazing Lady, always helpful and always a pleasure to talk to. She goes far beyond the call of duty and nothing is every ...
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Comment on agent fees
The fees are fine for us!
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“Professional and friendly...”

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Dec 17,2018
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Stephanie
By: 'Karly'
Dec 17,2018
0 people found
this helpful
From start to finish this agency has always been responsive, helpful and professional. As tenants moving from overseas they made whole process a lot easier, going above and beyond to help. We always felt supported and listened to. I would absolutely recommend!...
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Comment on agent fees
I’m not sure how their fees compare to other agents but it was always clear and easy to make payments. They were very diligent agents so I was happy to pay for their services.
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“Highly professional and responsive...”

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Nov 27,2018
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Stephanie
By: 'Clive'
Nov 27,2018
0 people found
this helpful
I put our flat up for rent and Carta Jonas Cambridge were extremely impressive in coming round to view the property (Steph came within 90 minutes of me ringing them). A very good tenant was found within a few days, and Emilia has been exceptional in ...
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Comment on agent fees
normal (not excessive) for the work done
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“We would like to take this opportunity to provide a ......”

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Jul 27,2017
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Pauline
By: 'Joanne'
Jul 27,2017
0 people found
this helpful
We would like to take this opportunity to provide a review to recommend Pauline McKinven, Associate with Carter Jonas LLP in Cambridge UK (141 Hills Road), to any prospective tenants looking for a property to let. My partner and I rented a house in Cambridge UK ...
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Comment on agent fees
Good
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“My family and I had a very difficult landlord to ......”

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Jun 29,2017
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By: 'Very'
Jun 29,2017
8 people found
this helpful
My family and I had a very difficult landlord to deal with who constantly invaded our privacy and harassed us. We had to involve police several times. Carter Jonas did nothing to protect or support the tenants, although fully aware of the psychological damage caused, ...
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Comment on agent fees
In the list of all we had to experience the price was too high, both financially and emotionally.
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“go somewhere else! the worst experience ever!!!! they care only ......”

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Jun 13,2017
Minithumbdown
By: 'dede'
Jun 13,2017
9 people found
this helpful
go somewhere else! the worst experience ever!!!! they care only about the money and leave you with a lot of problems to solve! they don't even know what customer service is about!! I will never suggest Carter jonas to anyone....
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“I WOULDN'T EVEN RATE 1 STAR!!!Rented a property with Carter ......”

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May 17,2017
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Pauline
By: 'Swan'
May 17,2017
7 people found
this helpful
I WOULDN'T EVEN RATE 1 STAR!!! Rented a property with Carter Jonas for 12 months and upon our arrival were left to live without an oven and washing machine for a month. There was no hot water for over a week, rancid mold underneath the taps, a ...
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Comment on agent fees
ABSOLUTELY HORRENDOUS!!!!! £480 for referencing and application fees!!!
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“Excellent service throughout the exit of old tenant and appointment ......”

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Jan 17,2017
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Kirstie
By: 'pippaC'
Jan 17,2017
1 people found
this helpful
Excellent service throughout the exit of old tenant and appointment of new tenants. Special thanks to Kirstie Watts who has kept me, as landlady, communicated throughout the process. Thanks and well done to all the Carter Jonas Residential lettings Team....
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Comment on agent fees
Good value for excellent service received
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“Absolutely brilliant service and lovely people is a shame I ......”

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Nov 16,2016
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Jackson
By: 'Adriano'
Nov 16,2016
0 people found
this helpful
Absolutely brilliant service and lovely people is a shame I have too move with another agency I love the staff at Carter Jones defenitly I recommend them 10out of 10 score...
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“I have been supported by Ann Kessell and Robyn Edwards ......”

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Nov 13,2016
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By: 'Eric'
Nov 13,2016
0 people found
this helpful
I have been supported by Ann Kessell and Robyn Edwards as a tenant and must say that I have been very impressed by the professionalism, customer centricity and objective fairness displayed and performed by Robyn and Ann in particular. As a current property owner and ...
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“Jacob has been extremely helpful throughout, from signing the house ......”

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Oct 17,2016
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Jake
By: 'Em'
Oct 17,2016
0 people found
this helpful
Jacob has been extremely helpful throughout, from signing the house to moving in. We experienced quite a lot of last minute trouble with paper work and such but with his patient and calm manner we were able to get it all sorted quickly and efficiently. ...
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“Jake was brilliant! He was very professional and went the ......”

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Oct 07,2016
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Jake
By: 'Geeta'
Oct 07,2016
0 people found
this helpful
Jake was brilliant! He was very professional and went the extra mile to assist. Well done to Carter Jonas for having such an excellent staff member on the team!...
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“Today I experienced complete and utter rudeness from a so ......”

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Jun 20,2016
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Kirstie
By: 'Disgruntled'
Jun 20,2016
6 people found
this helpful
Today I experienced complete and utter rudeness from a so called senior member of the lettings team! I have had better experiences with bloody call centres, rude, dismissive and patronising! Perhaps Carter Jonas need to invest in some customer service training....
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“Bradshaws USED to be a reputable agent with knowledgable staff, ......”

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Dec 17,2014
Minithumbdown
By: 'M.Elms'
Dec 17,2014
7 people found
this helpful
Bradshaws USED to be a reputable agent with knowledgable staff, sadly this is no longer the case. I have a portfolio of several properties to which the previous lettings manager had always offered me helpful advice, I have in turn recommended many colleagues / associates, this ...
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What agent could do to change your mind?
Bring back Mr Frost and knock this girl off the pedestal she has placed herself upon!
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“They are the worst real estates we have ever seen. ......”

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Aug 21,2014
Minithumbdown
By: 'Jane'
Aug 21,2014
5 people found
this helpful
They are the worst real estates we have ever seen. They are unfriendly, rude and aggressive. I'd avoid them in the future....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 12:28 PM 25/01/2018 by allAgents

Awards won by Carter Jonas, Cambridge CB2 8RJ



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