Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
By : 'Ann' Services : Letting(As a Tenant) Would you recommend ? : Yes Postcode : NONE
Nov 22, 2017
People found this helpful0
Antonia is very professional and extremely helpful, and a very warm and friendly person . Unfortunately we did find a property to rent.Would still highly recommend to friends and family.
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Services : Letting( As a Tenant )Date: 23rd Jun 2020
Great experience with Carter Jonas, no issues. Even gave me tips on how to speed up referencing process. Great communication throughout!
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Elizabeth
By : 'Glenn' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW16
Apr 9, 2019
People found this helpful0
Elizabeth has been looking after us for the more than 15 years that we have rented our property out. During that period she has provided us with an extremely kind, professional and efficient service, and has always been on hand to assist promptly with any issues arising, sometimes going above and... Read Full Review
Services : Letting( As a Owner )Date: 9th Apr 2019
Elizabeth has been looking after us for the more than 15 years that we have rented our property out. During that period she has provided us with an extremely kind, professional and efficient service, and has always been on hand to assist promptly with any issues arising, sometimes going above and beyond. This has been one of the primary reasons we have continued to entrust her firm with the management of our property.
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Antonia ...
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Antonia
By : 'Bert' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW17
Dec 11, 2018
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Antonia is the best estate agent I've dealt with. Professional, charming, knowledgeable about the property, area, owners, and refreshingly candid. I wish every estate agent could have an Antonia. Is she a partner? If not why... Read Full Review
Comments on Agent Fees
I ultimately didn’t go with the house so there were no fees
Services : Letting( As a Tenant )Date: 11th Dec 2018
Antonia is the best estate agent I've dealt with. Professional, charming, knowledgeable about the property, area, owners, and refreshingly candid. I wish every estate agent could have an Antonia. Is she a partner? If not why not??
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A Great ...
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Antonia
Fiona
By : 'Gianluca' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW12
Nov 7, 2018
People found this helpful0
Antonia has been very kind and helpful since day one. Communications ran smoothly over the phone and she has been very helpful in booking viewings and providing us with all the information needed. After having an offer accepted we paid 2 weeks deposit and had no pressure to pay the rest of the... Read Full Review
Comments on Agent Fees
Tenant fees apply however these are reasonable to the service being offered
Services : Letting( As a Tenant )Date: 7th Nov 2018
Antonia has been very kind and helpful since day one. Communications ran smoothly over the phone and she has been very helpful in booking viewings and providing us with all the information needed. After having an offer accepted we paid 2 weeks deposit and had no pressure to pay the rest of the funds which has been very helpful and much appreciated.
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Antonia
Janine
By : 'Katrina' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW17
Aug 13, 2018
People found this helpful0
I have rented out a property with Carter Jonas twice and Antonia and Janine are always very helpful, friendly and professional. They helped me with a process which could be time consuming and a hassle - they make it easy. They always give good advice on what and what not to do to the flat. They... Read Full Review
Services : Letting( As a Owner )Date: 13th Aug 2018
I have rented out a property with Carter Jonas twice and Antonia and Janine are always very helpful, friendly and professional. They helped me with a process which could be time consuming and a hassle - they make it easy. They always give good advice on what and what not to do to the flat. They have a balanced view on helping tenants and landlord and always find lovely tenants.
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Isabelle
By : 'Hootsmon' Services : Sales( As a Vendor ) Sold price : £3 Would you recommend ? : Yes Postcode : SW18
Jul 19, 2018
People found this helpful0
Isabelle and Lewis managed our sale beautifully, kept us fully informed, were extremely professional and cheerful and had a great sense of humour too,
I can highly recommend Carter... Read Full Review
Services : Sales( As a Vendor )Date: 19th Jul 2018
Isabelle and Lewis managed our sale beautifully, kept us fully informed, were extremely professional and cheerful and had a great sense of humour too, I can highly recommend Carter Jonas.
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Elizabeth Osborne at CJ is a ...
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Elizabeth
By : 'Kim' Services : Letting( As a Tenant ) Rent PCM : £3000 Would you recommend ? : Yes Postcode : SW12
Feb 27, 2018
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Elizabeth Osborne at CJ is a fantastic property manager. She was very professional and prompt at responding, even out of hours and when she was on holiday. She went above what I would have expected from a managing agent. She understood our needs as a tenant, tried to resolve any issue immediately... Read Full Review
Services : Letting( As a Tenant )Date: 27th Feb 2018
Elizabeth Osborne at CJ is a fantastic property manager. She was very professional and prompt at responding, even out of hours and when she was on holiday. She went above what I would have expected from a managing agent. She understood our needs as a tenant, tried to resolve any issue immediately and always tried to accommodate us. A surprising and refreshingly good service. I would highly recommend any landlord to use Elizabeth, because from a tenants perspective she was great.
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Both Georgina and Janine have ...
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Georgina
Janine
By : 'Briony' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW12
Jan 11, 2018
People found this helpful0
Both Georgina and Janine have been extremely helpful in our moving process. The service provided to my husband and I was always professional and we really felt the agents were looking out for our own specific needs.
As well as being professional, both Georgina and Janine were friendly and... Read Full Review
Services : Letting( As a Tenant )Date: 11th Jan 2018
Both Georgina and Janine have been extremely helpful in our moving process. The service provided to my husband and I was always professional and we really felt the agents were looking out for our own specific needs. As well as being professional, both Georgina and Janine were friendly and approachable, reassuring us that we could always seek advice. Highly recommend them both.
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Antonia is very professional ...
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shirley
By : 'Ann' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NONE
Nov 22, 2017
People found this helpful0
Antonia is very professional and extremely helpful, and a very warm and friendly person . Unfortunately we did find a property to rent.Would still highly recommend to friends and... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Nov 2017
Antonia is very professional and extremely helpful, and a very warm and friendly person . Unfortunately we did find a property to rent.Would still highly recommend to friends and family.
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Antonia was extremely ...
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5 Star Review
Antonia
By : 'Ross' Services : Letting( As a Tenant ) Rent PCM : £1600 Would you recommend ? : Yes Postcode : SW17
Nov 14, 2017
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Antonia was extremely professional and helpful. Many agents in the rental market leave you to your own devices but Antonia was very understanding of our requirements and proactive in finding properties to suit us (rather than the blanket approach of many letting agents). Highly... Read Full Review
Services : Letting( As a Tenant )Date: 14th Nov 2017
Antonia was extremely professional and helpful. Many agents in the rental market leave you to your own devices but Antonia was very understanding of our requirements and proactive in finding properties to suit us (rather than the blanket approach of many letting agents). Highly recommend.
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Antonia has always helped me ...
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5 Star Review
Antonia
By : 'Katja' Services : Other Would you recommend ? : Yes Postcode : SW17
Dec 14, 2016
People found this helpful1
Antonia has always helped me with my corporate clients and is always VERY professional with amazing knowledge of the areas that office covers. She never overpromises and under delivers. The properties are always realistically valued and I always get honest answers what the landlord is willing to do ... Read Full Review
Comments on Agent Fees
Fair fees in comparison to some other agents on the market!
Antonia has always helped me with my corporate clients and is always VERY professional with amazing knowledge of the areas that office covers. She never overpromises and under delivers. The properties are always realistically valued and I always get honest answers what the landlord is willing to do about the property condition. I use Carter Jonas for my clients with a small budget and for my very high budgets too.
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5 Star Review
By : 'Corpoarte' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : Yes Postcode : SW18
Dec 14, 2016
People found this helpful1
I am a home search corporate relocation specialist I have been dealing with this office of Carter Jonas now for several years, I find them efficient and easy to deal with and they always have property's to suit my corporate clients in this area, they also now have a corporate department which make ... Read Full Review
Corpoarte Relocation consultant said about Carter Jonas
Services : Letting( As a Prospective Landlord/Tenant )Date: 14th Dec 2016
I am a home search corporate relocation specialist I have been dealing with this office of Carter Jonas now for several years, I find them efficient and easy to deal with and they always have property's to suit my corporate clients in this area, they also now have a corporate department which make my life easier
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Fiona and Antonia were very ...
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5 Star Review
By : 'Lucinda' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW17
Dec 10, 2016
People found this helpful1
Fiona and Antonia were very professional, helpful and found me good tenants. I have used them for a number of years and will continue to do... Read Full Review
Services : Letting( As a Owner )Date: 10th Dec 2016
Fiona and Antonia were very professional, helpful and found me good tenants. I have used them for a number of years and will continue to do so.
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Fiona was a pleasure to work ...
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Fiona
By : 'Liney' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW18
Dec 9, 2016
People found this helpful1
Fiona was a pleasure to work with once again in finding a new tenant for our property - nothing was too much trouble for her, and we are really pleased with our new... Read Full Review
Services : Letting( As a Owner )Date: 9th Dec 2016
Fiona was a pleasure to work with once again in finding a new tenant for our property - nothing was too much trouble for her, and we are really pleased with our new tenants.
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`Liz Osborne has looked after ...
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Elizabeth
By : 'TEN' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : SW18
Dec 7, 2016
People found this helpful1
`Liz Osborne has looked after the management of our properties for over 4 years. At our first meeting, I was impressed with her obvious knowledge of what was required by residential tenants and what improvements we would need to carry out. She is always very efficient and quick to deal with... Read Full Review
Services : Letting( Property Management )Date: 7th Dec 2016
`Liz Osborne has looked after the management of our properties for over 4 years. At our first meeting, I was impressed with her obvious knowledge of what was required by residential tenants and what improvements we would need to carry out. She is always very efficient and quick to deal with problems and is totally reliable. Ten out of Ten !
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We have been dealing with ...
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Fiona
By : 'SK,' Services : Letting( As a Owner ) Rent PCM : £3 Would you recommend ? : Yes Postcode : SW17
Dec 2, 2016
People found this helpful1
We have been dealing with Fiona and her team for the past couple few years and they have been absolutely brilliant at finding new tenants as well as dealing with any issues arising during the tenancies. I would highly recommend them to anyone in the area looking for good rental... Read Full Review
Services : Letting( As a Owner )Date: 2nd Dec 2016
We have been dealing with Fiona and her team for the past couple few years and they have been absolutely brilliant at finding new tenants as well as dealing with any issues arising during the tenancies. I would highly recommend them to anyone in the area looking for good rental agents.
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Fiona
By : 'Lizzie' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW17
Nov 30, 2016
People found this helpful1
I would recommend Carter Jonas and specifically Fiona Bourke very highly. Fiona won my business by proactively approaching me and then being the first agent to identify appropriate tenants. She has great marketing skills and is a persuasive saleswoman which means she was also the agent to... Read Full Review
Services : Letting( As a Owner )Date: 30th Nov 2016
I would recommend Carter Jonas and specifically Fiona Bourke very highly. Fiona won my business by proactively approaching me and then being the first agent to identify appropriate tenants. She has great marketing skills and is a persuasive saleswoman which means she was also the agent to identify our second tenants once the initial tenancy came to an end. Throughout this time she has provided a very professional service and towards the end of the first tenancy was very supportive in advising how to manage a complex tenancy situation. Her huge amount of experience was much appreciated and she remained good humoured throughout.
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Antonia is always extremely ...
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Antonia
By : 'Helen' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW18
Nov 30, 2016
People found this helpful1
Antonia is always extremely professional, but it is her human insight into the matter of lettings which often wins the day for me. She is wise, discreet and always utterly supportive and helpful. We have used Carter Jonas for many years and find them to be the best local letting... Read Full Review
Services : Letting( As a Owner )Date: 30th Nov 2016
Antonia is always extremely professional, but it is her human insight into the matter of lettings which often wins the day for me. She is wise, discreet and always utterly supportive and helpful. We have used Carter Jonas for many years and find them to be the best local letting agents.
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Big thanks to Antonia and ...
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Antonia
Janine
By : 'Gerald' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW17
Nov 30, 2016
People found this helpful1
Big thanks to Antonia and Janine in the Wandsworth office of Carter Jonas for arranging my move in to my new flat. They made the process smooth and were very quick to respond to queries. happy to recommend this agency to other... Read Full Review
Comments on Agent Fees
Carter Jonas fees are mid range in comparison with other agencies
Services : Letting( As a Tenant )Date: 30th Nov 2016
Big thanks to Antonia and Janine in the Wandsworth office of Carter Jonas for arranging my move in to my new flat. They made the process smooth and were very quick to respond to queries. happy to recommend this agency to other renters
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Super helpful.
Where some ...
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Antonia
Janine
By : 'Dickie' Services : Letting( As a Tenant ) Rent PCM : £1560 Would you recommend ? : Yes Postcode : SW18
Aug 18, 2016
People found this helpful1
Super helpful.
Where some agents seem to take the 'throw everything at the wall and see what sticks' approach I really felt as though I was getting a more personal service. They didn't rush me into the first place I asked about and instead asked questions and got me into see the right place for... Read Full Review
Comments on Agent Fees
Seemed reasonable. Pretty much on par with others in the area
Services : Letting( As a Tenant )Date: 18th Aug 2016
Super helpful.
Where some agents seem to take the 'throw everything at the wall and see what sticks' approach I really felt as though I was getting a more personal service. They didn't rush me into the first place I asked about and instead asked questions and got me into see the right place for me.
Moving from Birmingham I really didn't know the area very well so it was great dealing with people who were so knowledgeable.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:38:40 AM by allAgents