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Head Office, Exmouth EX8
4.6/5, 67 Reviews
91% Recommended
50% sales valuation accuracy
78% letting valuation accuracy
100% sales fee satisfaction
87% letting fee satisfaction
No description for branch.
Latest Reviews
Charis Borowiec
Disappointed angry ex Tennant
Charlotte Tupman
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £164,500 | £164,500 |
| Lettings | 78% | 87% | £325 | £1,500 |
Areas covered
- EX8
Address
Bradleys Estate Agents
7 Stevenstone Road, Exmouth, Devon
EX8 2EA
01395 224700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Bradleys Estate Agents Branches (View All 34)
I have found Nick to be a ...
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5 Star Review
Nick
By : 'Phil'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TQ2
14 Feb 2018
People found this helpful0
I have found Nick to be a true professional in every respect. I have nothing but admiration for the way he has dealt with all that I have asked him to. Nothing has been too much trouble for him. It's refreshing to know I can call upon someone to deal with any issue and know that it will be... Read Full Review
Comments on Agent Fees
Excellent value
Comments (0)
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Phil watson said about Bradleys Estate Agents
Services : Letting( As a Tenant )Date: 14th Feb 2018
I have found Nick to be a true professional in every respect. I have nothing but admiration for the way he has dealt with all that I have asked him to. Nothing has been too much trouble for him. It's refreshing to know I can call upon someone to deal with any issue and know that it will be done in a timely fashion.
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We are a busy, working family ...
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1 Star Review
By : '*'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : TQ13
11 Jan 2018
People found this helpful0
We are a busy, working family who rented this property for three years prior to purchasing our first home nearby. Overall, a chastening experience; one where we were left with the strong impression, in my opinion, that the agent has no real interest in tenants, only in serving their own... Read Full Review
Comments on Agent Fees
Quite possibly the same fees, give or take, that most agents are allowed to charge
Comments (1)We are a busy, working family who rented this property for three years prior to purchasing our first home nearby.
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* said about Bradleys Estate Agents
Services : Letting( As a Tenant )Date: 11th Jan 2018
We are a busy, working family who rented this property for three years prior to purchasing our first home nearby.
Overall, a chastening experience; one where we were left with the strong impression, in my opinion, that the agent has no real interest in tenants, only in serving their own interests and protecting those of the landlord.
The process of returning the deposit seemed unnecessarily drawn out, leaving us without funds longer than necessary. In our view, the landlord dragged his heels with not returning or adequately addressing the deposit situation in the run up to Christmas and we believe the vacate team failed to adequately take control of the situation.
The landlord/agent finally clarified his position over a month after check-out, in the sense of reasonable financial breakdown information given to us on what exactly he wished to claim for 'dilapidations'. Although there was no great detail in the breakdown provided in the specifics sent to us,
I had to request a copy of the check out report before seeing this and didn't sign it.
Around this point in the process, I asked whether the non-disputed amount could be returned and the possibility of the disputed amount resolved by arbitration. But this was not followed up as far as I can see, or in any event not explored or the possibilities of/outcome not fed back to us. Had it been clarified that it was an option for us, this was something we would more than likely have taken, leaving the landlords claim to be resolved elsewhere.
Following our counter offer (providing far more information and rationale than we had seen to date in the landlord's position), he held the deposit over the Christmas/New Year period before offering a 'middle ground' figure â albeit far closer to his original figure â which we accepted on the basis that a critical, family situation arose just after Christmas meaning we now have other priorities in the months and perhaps years ahead.
A significant amount (about 30%) was deducted, which alongside agents 'check out fee' and our own contribution of £125 to get the downstairs carpets professionally cleaned represented an overall cost of nearly £500 to simply move-on; a very large amount for a working couple and family who overall took good care of the home, fair wear and tear excepted, and acted in good faith. This reduced figure was finally credited to my account not too far off two calendar months following our move-out date. Whether or not the timescales involved are considered 'normal' or within policies, I don't know. But, in our view, it wasn't reasonable, respectful or acceptable.
Put simply, we would normally have sought further arbitration over the deposit or pursued complaints â however, given we have other priorities (and believe the complaints process to be futile) now we must be content to move-on to more important things and advise others how to avoid a similar experience to ours.
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By : Kai Logan
12 Jan 2018Dear *, thank you for taking the time out to write a review and can we firstly say that we are disappointed that you were not happy having rented a property through us. We try extremely hard to...
Considering the customer ...
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1 Star Review
Nick
By : 'Dave'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TQ14
16 Mar 2017
People found this helpful3
Considering the customer service reviews I've read I can only presume most people needed the service where as an exiting Tenant the customer service I received from Mr. Edwards was appalling. At the start of the rental I notified in writing the specific dates we needed the rental from and to and... Read Full Review
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Dave Banton said about Bradleys Estate Agents
Services : Letting( As a Tenant )Date: 16th Mar 2017
Considering the customer service reviews I've read I can only presume most people needed the service where as an exiting Tenant the customer service I received from Mr. Edwards was appalling. At the start of the rental I notified in writing the specific dates we needed the rental from and to and that was accepted by the branch. Have now been given notice to vacate the property 4 days earlier than had been agreed. I have been in contact and was told the only option was to try to extend the lease by a couple of days however this was refused. When I questions the Office Manager at Head office (Mr. Edwards) All I got was hard luck nothing to do with us your agreement is with the land lord! Not even an apology or an admittance they had made the mistake even though they set up the dates with the land lord in the first place . We now have a problem of having to find temporary accommodation and the hassle of a double move. His final comment was I have noted your comments and I am unable to assist further. In other words go away! Shame a company with such a good reputation has this attitude at senior level. They cant need the business.
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By : Kai Logan
17 Mar 2017Whilst we are most disappointed to hear that you were not satisfied with the service you received, the contract could have been changed by either party when a change of circumstances occur, which was ...
It was a pleasure to work ...
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5 Star Review
By : 'Harvey'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX2
15 Sept 2016
People found this helpful0
It was a pleasure to work with Adam. He was very efficient and helped get a high pressured sale through with the minimum of fuss. He was very reassuring, understanding and maintained good humour throughout, especially when the pressure was mounting up! Many... Read Full Review
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Harvey sanders said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 14th Sep 2016
It was a pleasure to work with Adam. He was very efficient and helped get a high pressured sale through with the minimum of fuss. He was very reassuring, understanding and maintained good humour throughout, especially when the pressure was mounting up! Many thanks
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If it wasn't for Charlotte we ...
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5 Star Review
By : 'Dawn'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TR27
4 Aug 2016
People found this helpful0
If it wasn't for Charlotte we would have given up weeks ago, but she was like a dog with a bone and steered everyone who was involved to the end, Cannot thank her... Read Full Review
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Dawn said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 3rd Aug 2016
If it wasn't for Charlotte we would have given up weeks ago, but she was like a dog with a bone and steered everyone who was involved to the end, Cannot thank her enough.
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Adele has always been very ...
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5 Star Review
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £490
Would you recommend ? : Yes
Postcode : EX20
9 Jun 2016
People found this helpful1
Adele has always been very friendly and helpful when dealing with my rental properties. She is always quick to reply when any repairs are needed or problems occur. I would certainly recommend her to any other landlord looking for property management. Many thanks Adele. JOHN. ... Read Full Review
What agent could do to change your mind?
Fees are average for this area.
Comments on Agent Fees
Fees are average for this area.
Comments (0)Adele has always been very friendly and helpful when dealing with my rental properties. She is always quick to reply when any repairs are needed or problems occur. I would certainly recommend her to any other landlord looking for property management. Many thanks Adele.
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John said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 8th Jun 2016
Adele has always been very friendly and helpful when dealing with my rental properties. She is always quick to reply when any repairs are needed or problems occur. I would certainly recommend her to any other landlord looking for property management. Many thanks Adele.
JOHN. Okehampton
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Adele has been helpful in ...
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5 Star Review
By : 'Robert'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TQ5
11 May 2016
People found this helpful0
Adele has been helpful in dealing with our tenants in our flat in Brixham. We would be happy to recommend her and Bradley's in general to other landlords as an effective management... Read Full Review
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Robert Tapper said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 10th May 2016
Adele has been helpful in dealing with our tenants in our flat in Brixham. We would be happy to recommend her and Bradley's in general to other landlords as an effective management service.
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Bradleys manage our rental ...
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5 Star Review
By : 'Excellent'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EX1
5 May 2016
People found this helpful0
Bradleys manage our rental flat in Exmouth and Adele always handles any maintenance issues very professionally and rapidly. As we live so far away, it is great to have such a professional and reliable local property... Read Full Review
What agent could do to change your mind?
Fair for the service provided
Comments on Agent Fees
Fair for the service provided
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Excellent and professional property management said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 4th May 2016
Bradleys manage our rental flat in Exmouth and Adele always handles any maintenance issues very professionally and rapidly. As we live so far away, it is great to have such a professional and reliable local property manager.
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I have recently had a few ...
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4 Star Review
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : PL21
29 Apr 2016
People found this helpful0
I have recently had a few issues with my rental property during change of tenancy, and as I live in Australia I am very dependent on the service and advice that I receive from Bradley's personnel. During this process I have been dealing directly with Anita and I have found her to be very... Read Full Review
Comments on Agent Fees
Standard fees - but it comes down to the service that you receive for the fee you pay.
Comments (0)I have recently had a few issues with my rental property during change of tenancy, and as I live in Australia I am very dependent on the service and advice that I receive from Bradley's personnel.
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John W said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 28th Apr 2016
I have recently had a few issues with my rental property during change of tenancy, and as I live in Australia I am very dependent on the service and advice that I receive from Bradley's personnel.
During this process I have been dealing directly with Anita and I have found her to be very responsive and helpful (particularly bearing in mind the 9 hour time difference!). I have appreciated Anita's guidance on some of the technical and practical matters and feel confident that my property is being well managed.
I believe that it is very important to have a single point of contact with Bradley's when it comes to property maintenance, and I look forward to continuing to work with Anita in this area.
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Anita has been most helpful, ...
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5 Star Review
By : 'Jim'
Services : Property Management
Would you recommend ? : Yes
Postcode : TA4
25 Apr 2016
People found this helpful0
Anita has been most helpful, prompt and efficient in dealing with maintenance issues concerning our rented property. Whenever there is another job that needs to be done, I shall not hesitate to contact her. Jim... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Anita has been most helpful, prompt and efficient in dealing with maintenance issues concerning our rented property. Whenever there is another job that needs to be done, I shall not hesitate to contact her.
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Jim Auburn said about Bradleys Estate Agents
Services : Property Management( )Date: 24th Apr 2016
Anita has been most helpful, prompt and efficient in dealing with maintenance issues concerning our rented property. Whenever there is another job that needs to be done, I shall not hesitate to contact her.
Jim Auburn
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Anita has been most helpful, ...
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5 Star Review
By : 'Jim'
Services : Property Management
Would you recommend ? : Yes
Postcode : TA4
25 Apr 2016
People found this helpful0
Anita has been most helpful, prompt and efficient in dealing with maintenance issues concerning our rented property. Whenever there is another job that needs to be done, I shall not hesitate to contact her. Jim... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Anita has been most helpful, prompt and efficient in dealing with maintenance issues concerning our rented property. Whenever there is another job that needs to be done, I shall not hesitate to contact her.
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Jim Auburn said about Bradleys Estate Agents
Services : Property Management( )Date: 24th Apr 2016
Anita has been most helpful, prompt and efficient in dealing with maintenance issues concerning our rented property. Whenever there is another job that needs to be done, I shall not hesitate to contact her.
Jim Auburn
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This year we have had several ...
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5 Star Review
By : 'Satisfied'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX9
21 Apr 2016
People found this helpful0
This year we have had several problems with the flat we own in Budleigh Salterton. As we live some distance from Budleigh we are reliant on Bradleys to deal with any difficulties that arise. Both Anita and Laura have dealt with such problems efficiently and quickly and have kept us informed with... Read Full Review
What agent could do to change your mind?
For the fees paid the work done by Laura and Anita has been money well spent.
Comments on Agent Fees
For the fees paid the work done by Laura and Anita has been money well spent.
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Satisfied client said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 20th Apr 2016
This year we have had several problems with the flat we own in Budleigh Salterton. As we live some distance from Budleigh we are reliant on Bradleys to deal with any difficulties that arise. Both Anita and Laura have dealt with such problems efficiently and quickly and have kept us informed with developments at every stage. Their emails have been courteous and friendly and we are delighted with the service we have received from them. It has been so reassuring to know that they are working so well on our behalf. If their response to us is indicative of the way Bradleys recruit and train their staff we know that our flat is in safe hands. We would like to place our appreciation on record so that the senior management are aware how satisfied we have been with the way Anita and Laura have handled requests from both us and our tenant.
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As a landlord, I have had ...
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5 Star Review
By : 'Helen'
Services : Property Management
Rent PCM : £425
Would you recommend ? : Yes
Postcode : TR18
14 Apr 2016
People found this helpful0
As a landlord, I have had many dealings with the Head Office of Bradleys estate agents in Exmouth and in particular Nick Pengelly, All my queries and concerns have always been resolved to the highest standard and with excellent customer service. Well done Bradleys keep up the good... Read Full Review
What agent could do to change your mind?
good
Comments on Agent Fees
good
Comments (0)As a landlord, I have had many dealings with the Head Office of Bradleys estate agents in Exmouth and in particular Nick Pengelly, All my queries and concerns have always been resolved to the highest standard and with excellent customer service.
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Helen Barnicoat said about Bradleys Estate Agents
Services : Property Management( )Date: 13th Apr 2016
As a landlord, I have had many dealings with the Head Office of Bradleys estate agents in Exmouth and in particular Nick Pengelly, All my queries and concerns have always been resolved to the highest standard and with excellent customer service.
Well done Bradleys keep up the good work.
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Anita has been handling the ...
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4 Star Review
By : 'RE'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX9
1 Feb 2016
People found this helpful0
Anita has been handling the management of a rental property in Budleigh Salterton for the last six months. Her proactive attention and close management of the agent/tenant/landlord interface has enabled some potentially tricky maintenance issue to be overcome to the satisfaction of all... Read Full Review
Comments on Agent Fees
Market Rates
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RE said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 1st Feb 2016
Anita has been handling the management of a rental property in Budleigh Salterton for the last six months. Her proactive attention and close management of the agent/tenant/landlord interface has enabled some potentially tricky maintenance issue to be overcome to the satisfaction of all parties.
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We have a good and caring ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : TQ5
11 Dec 2015
People found this helpful0
We have a good and caring tenant in our house who wants to keep the house in a good state of repair. This means that there are quite a number of minor issues to address for him. Bradleys always come up trumps in looking after us. Nothing is ever too minor to deal with and everything is dealt... Read Full Review
Comments on Agent Fees
Excellent value for money.
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Chris and Gill said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 11th Dec 2015
We have a good and caring tenant in our house who wants to keep the house in a good state of repair. This means that there are quite a number of minor issues to address for him. Bradleys always come up trumps in looking after us. Nothing is ever too minor to deal with and everything is dealt with in a professional manner and to a very high standard. Good quality trades people are always used and give a speedy service. Thanks you Bradleys Property Maintenance department and especially Anita for the wonderful service you give us. You are always a joy to talk to. You make being a landlord so easy with your excellent service.
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Anita Stewart acted as ...
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5 Star Review
By : 'Rev'd'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : TR26
20 Nov 2015
People found this helpful0
Anita Stewart acted as liaison between my tenant and myself and arranged for new flooring to be fitted in the bathroom following a request from my tenant. She also arranged a woodworm test and advised me about the new regulations for smoke detectors and Carbon Monoxide detectors. Her emails were... Read Full Review
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Rev'd Penny Prince said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 20th Nov 2015
Anita Stewart acted as liaison between my tenant and myself and arranged for new flooring to be fitted in the bathroom following a request from my tenant. She also arranged a woodworm test and advised me about the new regulations for smoke detectors and Carbon Monoxide detectors. Her emails were comprehensive, informative and enabled me to make decisions on the way forward. Her work has given me confidence in Bradley's ability to act as efficient agents on my behalf after less than happy relationships with two previous agents.
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Anita was responding to some ...
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5 Star Review
By : 'S'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : TQ13
6 Oct 2015
People found this helpful0
Anita was responding to some maintenance issues that had arisen when our tenants moved in to the property. She phoned, and followed this up with an email, to detail the problems, and to suggest what could be done. As soon as we had agreed a course of action, she immediately got on to a... Read Full Review
Comments (0)Anita was responding to some maintenance issues that had arisen when our tenants moved in to the property. She phoned, and followed this up with an email, to detail the problems, and to suggest what could be done. As soon as we had agreed a course of action, she immediately got on to a contractor, whose response was also swift. She emailed me his quote, accompanied by photos of the problem areas, and I was able to give the go-ahead to the work straight away. The tenant subsequently asked Bradleys to pass on her thanks to me that the work had been done so quickly. I felt Anita deserved the thanks!
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S Harris said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 5th Oct 2015
Anita was responding to some maintenance issues that had arisen when our tenants moved in to the property. She phoned, and followed this up with an email, to detail the problems, and to suggest what could be done. As soon as we had agreed a course of action, she immediately got on to a contractor, whose response was also swift. She emailed me his quote, accompanied by photos of the problem areas, and I was able to give the go-ahead to the work straight away. The tenant subsequently asked Bradleys to pass on her thanks to me that the work had been done so quickly. I felt Anita deserved the thanks!
I found Anita's phone calls and emails to be cheerful, clear, helpful and to the point, and was impressed with the speed and efficiency with which she acted to get matters dealt with.
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I am English but live in ...
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5 Star Review
By : 'Philip'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TR27
29 Sept 2015
People found this helpful0
I am English but live in China with my Chinese Wife and bought this property by my daughter viewing it locally for me. Charlotte attended the viewing and also progressed my Offer to the Owner, after which sent many emails to me in China to show the progress which was fantastic. She was excellent in ... Read Full Review
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Philip Griffin said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 28th Sep 2015
I am English but live in China with my Chinese Wife and bought this property by my daughter viewing it locally for me. Charlotte attended the viewing and also progressed my Offer to the Owner, after which sent many emails to me in China to show the progress which was fantastic. She was excellent in her work and professional in her attitude at all times. I thoroughly recommend her as she was first class in all that she did for me as a Purchaser - even at times chasing up the Vendors Solicitor for me . She is an asset to Bradleys without any doubt.
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Dealing with this office is ...
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5 Star Review
By : 'Steve'
Services : Letting( As a Owner )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : PL14
17 Sept 2015
People found this helpful0
Dealing with this office is hassle free. They are prompt, polite, efficient & friendly. I would have no hesitation in recommending them as letting... Read Full Review
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Steve Dudley said about Bradleys Estate Agents
Services : Letting( As a Owner )Date: 16th Sep 2015
Dealing with this office is hassle free. They are prompt, polite, efficient & friendly. I would have no hesitation in recommending them as letting agents
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We recently transferred the ...
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5 Star Review
By : 'Alfie'
Services : Property Management
Would you recommend ? : Yes
Postcode : PL14
15 Sept 2015
People found this helpful0
We recently transferred the management of our property to Bradleys. On occasions when it is necessary to ring the Exmouth Office my call is always answered in a congenial manner, any issues or questions raised are dealt with expeditiously in a dedicated and professional way.... Read Full Review
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Alfie Noakes said about Bradleys Estate Agents
Services : Property Management( )Date: 14th Sep 2015
We recently transferred the management of our property to Bradleys. On occasions when it is necessary to ring the Exmouth Office my call is always answered in a congenial manner, any issues or questions raised are dealt with expeditiously in a dedicated and professional way. Excellent!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 8/5/2016, 2:04:19 AM by allAgents
