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Sutton Coldfield, B74
2.3/5, 6 Reviews
33% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No description for branch.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £595 | £595 |
Address
Acres Estate Agents
74 Walsall Road,, Sutton Coldfield, West Midlands
B74 4QY
0121 323 3088
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Acres Estate Agents Branches (View All 7)
Outstanding ...
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5 Star Review
Liz
By : 'alan'
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : B74
13 Mar 2023
People found this helpful0
From start to finish, Liz helped the sale of our house and purchase my new property and one for the Ex! Simply lovely lady! Lorraine then dealt with the contract and chasing of all parties involved in the considerable chain! Again lovely! Would highly recommend the agents will use them gladly if I... Read Full Review
Comments (0)
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alan clethro said about Acres Estate Agents
Services : Sales( As a Vendor )Date: 13th Mar 2023
From start to finish, Liz helped the sale of our house and purchase my new property and one for the Ex! Simply lovely lady! Lorraine then dealt with the contract and chasing of all parties involved in the considerable chain! Again lovely! Would highly recommend the agents will use them gladly if I ever need to!! Nigel who initially saw us to sell our property was a total professional and a great ambassador for the company
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Great sale, and ...
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5 Star Review
By : 'Jappy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B74
5 Sept 2018
People found this helpful1
So pleased with the service I have received off Nigel and the team at acres four oaks. put my house up for sale, got a great price and a sale within 2 weeks. The office was very professional and dealt in my best interests, not the buyers, which makes a change from most agents I have found. Seen a... Read Full Review
Comments on Agent Fees
Good value
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Jappy Tea said about Acres Estate Agents
Services : Sales( As a Vendor )Date: 4th Sep 2018
So pleased with the service I have received off Nigel and the team at acres four oaks. put my house up for sale, got a great price and a sale within 2 weeks. The office was very professional and dealt in my best interests, not the buyers, which makes a change from most agents I have found. Seen a coupe of moans off buyers but as i say my estate agent is there to look after me not the buyer and get me the best price. Would use again, and highly recommend. Thanks all
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If you want to have to chase ...
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1 Star Review
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B42
6 Aug 2013
People found this helpful6
If you want to have to chase basic things like your statement and rent every month then Acres are the ones for you. All work quoted for at the premises goes to the same firm and always comes back very expensive, fence job quoted at £ 400 plus eventually organised by myself for £ 150. And don't... Read Full Review
Comments (2)Was this helpful?:
J Rowe said about Acres Estate Agents
Services : Letting( As a Owner )Date: 5th Aug 2013
If you want to have to chase basic things like your statement and rent every month then Acres are the ones for you. All work quoted for at the premises goes to the same firm and always comes back very expensive, fence job quoted at £ 400 plus eventually organised by myself for £ 150. And don't dare question its quality once it is done.I'm sure acres are great if you are a tenant however if you are a land lord honestly don't bother they are not interested in what you have to say.
The UK's Largest Customer Review Website for the Property Industry
By : ACRES
6 Feb 2015Our automated computer system sends out landlord statements as soon as the rent is generated by the system. Rent is paid out to the landlord on the day that it clears in our Client account, but I...
After paying over £2100 ...
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1 Star Review
By : 'stressed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B43
5 Apr 2013
People found this helpful7
After paying over £2100 admin fees, credit cheaks, deposit, 1st months rent and paperwork fee if we phoned to ask for things to be done in property ie damp she's say it was lifestyle damp after replacing 2 cots, 3 single beds and 2 double beds all brand new and ended up damp they finally got a... Read Full Review
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stressed said about Acres Estate Agents
Services : Letting( As a Tenant )Date: 4th Apr 2013
After paying over £2100 admin fees, credit cheaks, deposit, 1st months rent and paperwork fee if we phoned to ask for things to be done in property ie damp she's say it was lifestyle damp after replacing 2 cots, 3 single beds and 2 double beds all brand new and ended up damp they finally got a surveyer out who did not look at damp just looked at his clip board after another 6 weeks and me phoning office yet again she said to me he agreed with me. I also phoned in sept to say the floor was crumbling by front door my disabled partner is house bound because I can't get wheel chair over floor. Heard nothink back till I phoned at end of nov to tell them I've got the council involved and goin to solicitor to be told she was gunna phone u today get a contracter out to "assess'' the floor. Who came out on monday said he'll be back Wednesday but did not return till sunday. We also had a flood in kitchen there was no stôp cock I phoned and phoned and phoned 4 hrs later and water still flooding out.they contacted landlord who came out. The landlady phone them in front of me onspeaker phone. To har the agents say ''did 'she' break it'' the landlady sàid no please send plumber out as soon as possible. He came fitted stop cock. I received a phone call in dec the landlords selling. I'll bring ur notice on wed. She did not come following fri sent another lady from scott arms branch with it.I moved out on 24 jan told the agent 'who has a key' property would be empty for 1 month and I'll return keys. . On 18 feb I went to property. Done cleaning. Fixed shed windows that were broke when we moved in. Changed light bulbs. Shampooed carpets. I returned keys. Late sàturday afternoon just before close. I phoned 2 weeks later for them to say they will veiw monday 2 week later I phoned again gave them my new address again . She said she would send paperwork out for me to sign 2 weeks later I phone again to tell them I have not recèived paperwork still. Gave them my new address again finally recîeved it tody going to see ee a solicitor they want neally £1300 of me saying place needs a lot doing to it because of us. Eg toilet roll holder to be picked up and placed back on wall £20 please note it is broke. The way they treating # disabled customer is discusting no customer service at all I think there trying to pocket extra money to be honest as qoute and dates don't addup AVOID this estate agents
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By : ACRES
6 Feb 2015I have to address the comment relating to the admin fees being £2100. This figure includes the rent and deposit which was the majority of the charge mentioned. Unfortunately, we have a number of ...
Their only interest is to let ...
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1 Star Review
By : 'Tiziano'
Services : Letting( As a Tenant )
Would you recommend ? : No
4 Jun 2012
People found this helpful5
Their only interest is to let the property and get the commission. They did lie about maintenance work that they said the landlords would carry out but never did. They also put in the inventory a washing machine that wasn't there at the time. They always side the landlord regardless if right or... Read Full Review
Comments (2)Their only interest is to let the property and get the commission. They did lie about maintenance work that they said the landlords would carry out but never did. They also put in the inventory a washing machine that wasn't there at the time. They always side the landlord regardless if right or wrong because, as stated by themselves, "the landlord is the client". On top of that they do have a very patronising attitude borderline unrespectful.
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Tiziano said about Acres Estate Agents
Services : Letting( As a Tenant )Date: 4th Jun 2012
Their only interest is to let the property and get the commission. They did lie about maintenance work that they said the landlords would carry out but never did. They also put in the inventory a washing machine that wasn't there at the time. They always side the landlord regardless if right or wrong because, as stated by themselves, "the landlord is the client". On top of that they do have a very patronising attitude borderline unrespectful.
Definitely I will never use them again. Appalling.
The UK's Largest Customer Review Website for the Property Industry
By : ACRES
6 Feb 2015We are sorry to hear that you were unhappy with your experience with Acres. Your Landlord had chosen our 'Let Only' package on this occasion and therefore managed the tenancy themselves. We are...
Acres Lettings charges ...
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1 Star Review
Victoria
Julie
By : 'Donna'
Services : Letting( As a Tenant )
Would you recommend ? : No
23 Apr 2012
People found this helpful5
Acres Lettings charges extremely high fees for the poor quality of service they provide. They charge the highest fees in the area and you would expect first class service for that money. Just to mention a few examples: the inventory lacked detail and was "extremely" inaccurate, the... Read Full Review
Comments (1)Was this helpful?:
Donna said about Acres Estate Agents
Services : Letting( As a Tenant )Date: 23rd Apr 2012
Acres Lettings charges extremely high fees for the poor quality of service they provide. They charge the highest fees in the area and you would expect first class service for that money. Just to mention a few examples: the inventory lacked detail and was "extremely" inaccurate, the utility bills were incorrectly transferred and I did not get to see the tenancy agreement until the day I moved in. Whilst they have been appointed to manage the property, they do very little to solve problems. When I called them to discuss the obvious problem of damp, I was treated in a disrespectful and patronising way. And after all these problems, I decided to write a complaint which they clearly did not take seriously as the letting agency is not a member of any professional bodies or the Property Ombudsman.
The UK's Largest Customer Review Website for the Property Industry
By : dipz946
8 May 2012Absolutly terrible. The staff are all 2 faced, and definatly dont have the customers best wishes, as they should. We bought a house, they did not help us negotiate, lied to us about how long the...
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Last updated at 9/13/2018, 10:20:46 AM by allAgents
