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Four Oaks lettings, Sutton Coldfield B74
2.1/5, 7 Reviews
29% Recommended
50% sales valuation accuracy
60% sales fee satisfaction
No Description Found
No Staff Registered
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50% | 60.00% | £0 | £0 |
Address
Acres Estate Agents
74B Walsall Road, Sutton Coldfield, West Midlands
B74 4QY
0121 355 1133
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Acres Estate Agents Branches (View All 7)
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1 Star Review
By : 'Adam'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : B23
8 Sept 2020
People found this helpful3
They gave me an appointment to come and view a property and after taking the morning off work and travelling all the way from Coventry to Birmingham no one turned up. I called them up to which they told me the viewing had been cancelled without any prior warning. She then proceeded to blame me and... Read Full Review
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Adam Lowitzsch said about Acres Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Sep 2020
They gave me an appointment to come and view a property and after taking the morning off work and travelling all the way from Coventry to Birmingham no one turned up. I called them up to which they told me the viewing had been cancelled without any prior warning. She then proceeded to blame me and said I must have given a wrong number to which I replied she never took my number, she asked if it was the number I was calling off. Thanks Acres you complete bunch of jokes. Although I'm glad they showed how incompetent they are before I signed a lease and handed these invalids any money.
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1 Star Review
By : 'Dee'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : B74
25 May 2017
People found this helpful5
I don't normally write reviews, especially bad ones, but my experience as a potential buyer with the Acres was diabolical, so I feel I have the duty to warn those who might want to hand their porperies for Acres to sale. From the first point of contact: I rang 4 times over two weeks to book my... Read Full Review
Comments on Agent Fees
Not even be considered
Comments (1)I don't normally write reviews, especially bad ones, but my experience as a potential buyer with the Acres was diabolical, so I feel I have the duty to warn those who might want to hand their porperies for Acres to sale.
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Dee said about Acres Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 24th May 2017
I don't normally write reviews, especially bad ones, but my experience as a potential buyer with the Acres was diabolical, so I feel I have the duty to warn those who might want to hand their porperies for Acres to sale.
From the first point of contact: I rang 4 times over two weeks to book my viewing but every time they answer the phone I be told the lady in charge of that property wasn't available,sometimes they will tell me they will get back to me but I never heard anything back. Until I get quite serious with their manager on my 5th attempts , and eventually got it done.
On the day of viewing: to many of my questions about the property and the area, the staff who show me around has no a clue, she couldn't even find her way back from the garden- I directed her. She keep saying: 'sorry I don't know about the area at all ',' oh, I have such a long day it really mess my head ' and ' It's my first time to be in the property...'make me wonder why she will be employed if she doesn't know anything about the product she is saling and doesn't seems to have the mental capacity to cope with her day job, she forgot to give me the brochure of the property BTW, Apart from it, she is a very nice and agreeable lady.
On my way to the next property, as not be given a written address through mail/text, I misheard the house number letter A as number 8, that cost me a long time to find the wrong property, at the end I rang the agency and have the clarification,not knowing the area I asked for help in direction, instead of being helpful I be told in a stern voice: 'if you won't be there in the next couple of minutes, your appointment will be cancelled due to your lateness.'
I told them I am so glad my house is not in their hand to sale, because I will be heart broken if I know my potential buyers are so terribly treated and be turned away.
It almost feels like watching a comedy -I can hardly believe the staffs can be so badly trained-no manners, not professionalism,Even worse, no one care. If I were the company owner and I read these reviews, I will be very worry. we all know what happen in such a competitive market place -when the trust of your costumers leave you, so as your business.
Good luck Acres!
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By : Babak Shirali
24 Sept 2018I absolutely agree with...
I wouldn't normally write a ...
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1 Star Review
By : 'Unknown'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B73
13 Feb 2017
People found this helpful4
I wouldn't normally write a review but I feel that strongly about the experience. I've never known anything like it! Staff were rude, unprofessional and unhelpful. Tenants treated as second class citizens - seriously do not waste your time and money on them! Go to a properly run agency where... Read Full Review
Comments on Agent Fees
bad
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Unknown said about Acres Estate Agents
Services : Letting( As a Tenant )Date: 13th Feb 2017
I wouldn't normally write a review but I feel that strongly about the experience. I've never known anything like it! Staff were rude, unprofessional and unhelpful. Tenants treated as second class citizens - seriously do not waste your time and money on them! Go to a properly run agency where they know what they are doing and also value you as a tenant and customer!
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Excellent service - found ...
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5 Star Review
By : 'HH'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B24
29 Nov 2016
People found this helpful2
Excellent service - found tenants for my property quickly, comprehensive inventory, good communication regarding move in dates and referencing, and always pleasant and... Read Full Review
Comments on Agent Fees
Reasonable fees
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HH said about Acres Estate Agents
Services : Letting( As a Owner )Date: 29th Nov 2016
Excellent service - found tenants for my property quickly, comprehensive inventory, good communication regarding move in dates and referencing, and always pleasant and polite.
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5 Star Review
By : 'AC'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WS13
23 Nov 2016
People found this helpful0
I received excellent service from the Acres letting team whilst renting out my property, took all the stress out of... Read Full Review
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AC said about Acres Estate Agents
Services : Letting( As a Owner )Date: 23rd Nov 2016
I received excellent service from the Acres letting team whilst renting out my property, took all the stress out of it
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absoloute shocking level of ...
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1 Star Review
By : 'Anon'
Services : Letting( As a Tenant )
Rent PCM : £630
Would you recommend ? : No
Postcode : B74
18 Jul 2016
People found this helpful7
absoloute shocking level of service from this estate agent all nice when they are getting money of you but that soon changes. They are very rude and do not have private rented tenants interests at heart! i would never use this estate agent again and would advise most not to use it either! they are... Read Full Review
What agent could do to change your mind?
bad!!
Comments on Agent Fees
bad!!
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Anon said about Acres Estate Agents
Services : Letting( As a Tenant )Date: 17th Jul 2016
absoloute shocking level of service from this estate agent all nice when they are getting money of you but that soon changes. They are very rude and do not have private rented tenants interests at heart! i would never use this estate agent again and would advise most not to use it either! they are very unprofessional and Julie especially is very arrogant if you want anything done as a tenant dont expect them to help in anyway and dont expect to hear of them until your rent is going up! will be glad to see the back of this awful company who have caused me bothing but stress for a number of months!
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PLEASE NOTE THAT ACRES FOUR ...
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1 Star Review
By : 'barnesy1977'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : B74
15 Feb 2015
People found this helpful8
PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS WEBSITE - ONE FOR LETTINGS AND ONE FOR ESTATE AGENCY. THE ESTATE AGENCY ONE HAS MORE REVIEWS ON IT. Acres Lettings are the most appalling and unprofessional company I have ever had the misfortune to deal with in my life. I was a tenant of... Read Full Review
Comments (0)PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS WEBSITE - ONE FOR LETTINGS AND ONE FOR ESTATE AGENCY. THE ESTATE AGENCY ONE HAS MORE REVIEWS ON IT.
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barnesy1977 said about Acres Estate Agents
Services : Letting( As a Tenant )Date: 15th Feb 2015
PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS WEBSITE - ONE FOR LETTINGS AND ONE FOR ESTATE AGENCY. THE ESTATE AGENCY ONE HAS MORE REVIEWS ON IT.
Acres Lettings are the most appalling and unprofessional company I have ever had the misfortune to deal with in my life. I was a tenant of theirs and the number of unresponded to emails and phone calls is beyond belief. The manager of Lettings (Julie) is incredibly patronising and impolite. We had various issues with them, and ended up deciding to end our tenancy early because of it. We were left financially burdened and had to make a claim to mydeposits to recover our deposit (which they ruled in our favour). We have also written to the property ombudsman about the code of conduct on the Estate Agency side (as we purchased a property they were selling - run by the office next door). We wrote to Nigel Deekes who is one of the Partners there, but he was not interested and did not even bother to reply.
We have also informed the landlord of the property that we rented, that they do not act in the their interest. The inventory we were given when we moved in, we were told was from 2 years ago and hadn't been updated (this was whispered in our ear by the agent carrying out the viewing). They also were happy for an upstairs water leak to carry on over a bank holiday weekend because the call-out fee was higher on a weekend than in the week - but obviously not as much as the damage it could have caused if it had have been left! We were conscientious and decided to resolve it ourselves as we didn't feel it should be the Landlord's problem given that they had no say in it.
On another occasion, Acres (eventually) called out an electric gates company to repair the electric gate. The quote was £600 which seemed crazy to me for what I felt was an easy fix. I asked if they were going to get any other quotes but they said no. The company came to repair the gate and I watched them closely (in the interest of the landlord), and the problem was just a lose wire - which resulted in a £40 call-out charge and nothing more. Surely they should have obtained at least one more quote.
Please take note of the review here and on other websites and just use a different agent. If you do have issues with them as a tenant, please be sure to record any phone calls that you have with them. Unfortunately I was too late in realising this although I did record the last few I had.
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