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Maidstone, ME14
1.6/5, 10 Reviews
10% Recommended
25% letting valuation accuracy
71% letting fee satisfaction
No Description Found
Latest Reviews
KirstenSteve Bell
Uche Ogbonna
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 25% | 71.00% | £700 | £2,300 |
Address
Ashton Burkinshaw
11 King Street, Maidstone, Kent
ME14 1PX
01622 619396
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ashton Burkinshaw Branches (View All 12)
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1 Star Review
By : 'KirstenSteve'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : ME17
14 Feb 2024
People found this helpful0
Misled by unprofessional staff who verbally offered a path that wasn't actually available and this cost me over £500. Email not replied to in 2 weeks. Complaints procedure is being pursued... Read Full Review
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KirstenSteve Bell said about Ashton Burkinshaw
Services : Letting( As a Prospective Landlord/Tenant )Date: 14th Feb 2024
Misled by unprofessional staff who verbally offered a path that wasn't actually available and this cost me over £500. Email not replied to in 2 weeks. Complaints procedure is being pursued currently.
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Great experience from Ashton ...
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5 Star Review
Jason
By : 'Uche'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME15
2 Nov 2023
People found this helpful0
Great experience from Ashton Burkinshaw.Super professional. Jason is the... Read Full Review
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Uche Ogbonna said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 2nd Nov 2023
Great experience from Ashton Burkinshaw.Super professional. Jason is the best
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A poor ...
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1 Star Review
By : 'Find'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : ME15
26 Mar 2023
People found this helpful1
Communication poor to start and shocking at the end, many emails and calls unanswered. Called for different phones to see if that made a difference, it didnt, and left messages that were never returned. Commitment to maintenance prior to moving in never completed. The timescales in the contract... Read Full Review
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Find another agent said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 26th Mar 2023
Communication poor to start and shocking at the end, many emails and calls unanswered. Called for different phones to see if that made a difference, it didnt, and left messages that were never returned. Commitment to maintenance prior to moving in never completed. The timescales in the contract regarding the deposit not adhered to and the cost of £350 for a clean including a fast turn around fee! However clean you leave a property they will charge this so best advice would be just remove all your belongings and hand back the keys, they will clean it anyway. Finally as a tennant you fall through the cracks of the agent, Countrywise and the Landlord. The landlord as defined by the agents and countrywise as 'tricky' and needed careful handling was even quoted as getting upset when we contested a fast turnaround fee.
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Lost job due to covid 19. ...
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1 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : TN12
14 May 2020
People found this helpful0
Lost job due to covid 19. Made contact 2 months ago with near on 20 emails with not one single reply. Now I have been offered a new job thankfully and need to move urgently but again not one single person person will reply back to me with answers or stare they have received my emails. Not a number... Read Full Review
Comments (0)Lost job due to covid 19. Made contact 2 months ago with near on 20 emails with not one single reply. Now I have been offered a new job thankfully and need to move urgently but again not one single person person will reply back to me with answers or stare they have received my emails. Not a number you can call in emergency either!
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Paul Ewington said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 13th May 2020
Lost job due to covid 19. Made contact 2 months ago with near on 20 emails with not one single reply. Now I have been offered a new job thankfully and need to move urgently but again not one single person person will reply back to me with answers or stare they have received my emails. Not a number you can call in emergency either!
Terrible service in these terrible times.
Shame on you Ashton Burkinshaw.
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Poor and dishonest ...
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1 Star Review
By : 'never'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : ME14
24 Jul 2017
People found this helpful6
Poor and dishonest service Deep dissapointment with Ashton Burkenshaw. I have just let my house through them. I specified no pets. I was told that the tenants had rented off AB before and they had a good history. I now find a pet in the house!!! I was never told that they had a pet. Why were... Read Full Review
Comments on Agent Fees
Who cares about the fees if they are not open with you.
Comments (1)Poor and dishonest service
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never again AB said about Ashton Burkinshaw
Services : Letting( As a Owner )Date: 23rd Jul 2017
Poor and dishonest service
Deep dissapointment with Ashton Burkenshaw. I have just let my house through them. I specified no pets. I was told that the tenants had rented off AB before and they had a good history. I now find a pet in the house!!! I was never told that they had a pet. Why were Ashton Burkinshaw not honest with me when they put them forward as prospective tenants??? I thought that I was dealing with honest professionals here, but clearly not.
Now tied into a contract due to AB not being open and honest and they are not doing anything about it. Will never use them again.
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By : Tenant
13 Aug 2018Being the ‘said' tenant above, I can assure you we approached AB regarding our very well behaved family cat, who spent most of his time outdoors, prior to accepting the tenancy. We were left hanging...
I viewed a property and said ...
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2 Star Review
By : 'Lesley'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : ME16
2 Jul 2017
People found this helpful4
I viewed a property and said I wanted to proceed with renting it, they sent the paperwork via email, I called after the weekend to discuss paying the deposit and they said that the property had been taken by someone else. They said they had another property on that they could arrange a quick... Read Full Review
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Lesley said about Ashton Burkinshaw
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Jul 2017
I viewed a property and said I wanted to proceed with renting it, they sent the paperwork via email, I called after the weekend to discuss paying the deposit and they said that the property had been taken by someone else. They said they had another property on that they could arrange a quick viewing, this was Tuesday. I said I could view as soon as possible, they then got back to me saying they had to get hold of landlords and said the earlier viewing was sat at 10.45. I asked if it could be 12 and they said 10.45 only as they had bookings back to back after. I called in the morning as the journey would take me over an hour and asked again if it could be a little later in case traffic was bad, but I was on my way. I got to the property 10 minutes late and I called the agent and they were already back in the office. I said I had come all this way and could I at least wait around to see if I could have a look between other viewings as they were apparently viewing it all day. They would not do anything to accommodate me at all. These people are ruthless arrogant and I feel that they can not be trusted as I am dubious whether they already had a tenant lined up and were just trying to be awkward. Having read the reviews about all of the branches I feel I had a lucky escape as the general theme to Ashton Burkinshaw is overall awful...avoid this agent at all cost!!!
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At first Ashton Burkinshaw ...
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2 Star Review
By : 'BrunoBear_CoffeeAddict'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : ME17
1 Jul 2017
People found this helpful4
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or not I do not know. Unfortunately, it no longer... Read Full Review
Comments on Agent Fees
Poor value for money given the level of service
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BrunoBear_CoffeeAddict said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 30th Jun 2017
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or not I do not know. Unfortunately, it no longer feels like you are dealing with a friendly, local office and instead you are up against a large, faceless corporation where 'towing the Company line' is more important than good customer service (unless that is, you are a customer that is (or will be) making them money). There was a time when I would have recommended Ashton Burkinshaw in Maidstone to anyone, but sadly now I would tell them to shop around, with the suggestion that they use a different agent - preferably one with a 'face'.
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1 Star Review
By : 'Lady'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : ME10
9 Apr 2017
People found this helpful7
Oh dear oh dear! I did not read the reviews! I am in the mid of dealing with them until i read the reviews.To my suprised I found something not going very well bottom line not professional but I carry on due to so desperate to rent a property that they offered.Now i just see "What Happen" ... Read Full Review
Comments on Agent Fees
When come to money they wanted it ASAP for their fee etc. Agent fees Oh yes BAD
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Lady Xsara said about Ashton Burkinshaw
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Apr 2017
Oh dear oh dear! I did not read the reviews! I am in the mid of dealing with them until i read the reviews.To my suprised I found something not going very well bottom line not professional but I carry on due to so desperate to rent a property that they offered.Now i just see "What Happen" to be honest the deal is not smooth being a "PROFESSIONAL"
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The lettings agent was all ...
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1 Star Review
Joanne
By : 'Fabri'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : ME17
20 Nov 2015
People found this helpful6
The lettings agent was all over me like a rash when I handed my �25k to them upfront for the rental of a property which to my horror ended up having a list of problems. The property management company that is used should be closed down as they are less that useless and all they do is keep... Read Full Review
Comments (0)The lettings agent was all over me like a rash when I handed my �25k to them upfront for the rental of a property which to my horror ended up having a list of problems.
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Fabri said about Ashton Burkinshaw
Services : Letting( As a Tenant )Date: 20th Nov 2015
The lettings agent was all over me like a rash when I handed my �25k to them upfront for the rental of a property which to my horror ended up having a list of problems.
The property management company that is used should be closed down as they are less that useless and all they do is keep citing the fact that I signed a contract and am bound my my contractual obligations, however, that obligation does not go both ways.
I had a raft of problems;
Cesspit pump not working, not fixed, boiler not working during November, took 7 attempts before actually working, leaving me without heating and hot water for a week, doors not shutting properly because they are swollen, as a result of the cesspit not draining properly, the toilets would not flush and therefore overfill with water and subsequent waste. Health hazard.
Damp wood in the bathroom, giving off hazardous spores, health hazard.
Hob stopped working. Took theme 4 days to advise that a technician would be in touch. I had to get a lawyer involved (at my cost) before they would start doing anything and kept using the excuse that the landlord was not available as he was in Singapore. I had paid a great amount of money upfront, yet a minimal amount was spent on the house.
It made me so unhappy that I left the house 2 and a half months before my tenancy is due to end. I was there for 10 months.
I was also advised that as I lived on my own, (whilst I was waiting for the boiler to be fixed) that I was not a priority because I had no children and was living in the house on my own. Discrimination.
I had to constantly chase them for updates on anything that I had reported and never once was given an apology for the lack of communication from them.
I have asked for leeway of a week to hand my keys in early. Am getting the cleaners in this saturday to make sure all is good but with the high winds etc. dust blows into the house, but I am expected to make sure that this is not the case up until the 28th,.
I dare say that I will have huge problems getting my �3k deposit back.
I will never ever rent from this company again and I most certainly will not be purchasing any property through them either.
Their treatment of me has been disgusting with a really bad attitude. On the last phone call I lost my temper with them, which is not professional, however dealing with them makes me incredibly angry.
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1 Star Review
By : 'Oh'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ME6
18 Feb 2014
People found this helpful6
Oh dear, this really is the worst agency I've ever used for renting properties out. There was no care, no help, no follow up and little knowledge of the process, especially for eviction of some terrible tenants (tenants that they had found for me!). It seems that everything has to get referred... Read Full Review
Comments (0)Oh dear, this really is the worst agency I've ever used for renting properties out. There was no care, no help, no follow up and little knowledge of the process, especially for eviction of some terrible tenants (tenants that they had found for me!). It seems that everything has to get referred to head office or another department which means an answer for anything, when you get one, takes for ever!
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Oh dear said about Ashton Burkinshaw
Services : Letting( As a Owner )Date: 18th Feb 2014
Oh dear, this really is the worst agency I've ever used for renting properties out. There was no care, no help, no follow up and little knowledge of the process, especially for eviction of some terrible tenants (tenants that they had found for me!). It seems that everything has to get referred to head office or another department which means an answer for anything, when you get one, takes for ever!
I definitely won't be using this agency again.
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