The Property Experts
4.9/5, 2016 reviews
97% recommended
98% sales valuation accuracy
97% sales fee satisfaction
88% lettings valuation accuracy
90% lettings fee satisfaction
The Property Experts have a vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver ... show more The Property Experts have a vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the agent of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service
The Property Experts | propertyexperts.co.uk

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £24,000 £30,010,000
Lettings 88% 90% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
219 6 244 9 864 20 543 13 87 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Images & Videos

“Efficiency at its best...”

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May 08,2018
Minithumbup
Nathaniel
By: 'Alison'
May 08,2018
0 people found
this helpful
I don't normally take the time to add a review, but on this occasion I felt it was really worth doing. Nathaniel Cleaver was so efficient with the sale of my Uncle's house. The valuation was honest and the price pitched well for the area ...
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Comment on agent fees
Good value for money. Nathaniel put in a lot of effort and nothing was too much trouble.
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“Good work...”

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May 08,2018
Minithumbup
Paul Petticrew
By: 'Dave'
May 08,2018
1 people found
this helpful
Paul is easy to work with, he focuses well on the job in hand, working efficiently and with the minimal direction from the client. Paul maintained good communication links and responded quickly if required....
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“Couldn't have done it without him!...”

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May 03,2018
Minithumbup
By: 'Jess'
May 03,2018
0 people found
this helpful
Joe made buying my house as painless as possible, and truly went above and beyond to get me through the process and in an incredibly short timescale....
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Comment on agent fees
N/A
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“Great service...”

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May 03,2018
Minithumbup
Nathaniel
By: 'Laura'
May 03,2018
0 people found
this helpful
We're only halfway through our sale, but Nathaniel has been fantastic throughout the whole process. Right from when we attended the open day, the information he gave was outstanding. As first time buyers, we weren't sure on a lot of things, but answered our questions ...
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Comment on agent fees
N/A
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“Extremely Helpful and Professional...”

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May 03,2018
Minithumbup
By: 'BeccyGarrett'
May 03,2018
0 people found
this helpful
Summer was extremely professional in the purchase of our property, and made sure things progressed efficiently. She was extremely helpful and kept us updated at all times. We had been looking for a property for some time and Summer at Newman Property Experts was the ...
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Comment on agent fees
Good
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“Professional Service...”

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Apr 30,2018
Minithumbup
Nathaniel
By: 'Fiona'
Apr 30,2018
0 people found
this helpful
From the start Nathaniel has been very professional and provided us with concise information about the service Newman offer. He has kept in contact regularly in regard to the sale of our property, from booking viewings to the feedback received and nothing has been too ...
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Comment on agent fees
Good, as expected.
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“Excellent service...”

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Apr 24,2018
Minithumbup
By: 'Mr'
Apr 24,2018
0 people found
this helpful
Joe was very helpful in the various stages of the purchase of the property good communication between all paN/Arties involved kept us updated....
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Comment on agent fees
N/Ac
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“Great service...”

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Apr 23,2018
Minithumbup
By: 'Daisy'
Apr 23,2018
0 people found
this helpful
Joe helped us to sell our property, it was on the market really quickly and he kept us updated with every viewing that was booked. I was always able to get through to him, very happy that we chose to sell with Newman's....
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Comment on agent fees
The agent fees were fair, and when questioned they managed to match a % fee that we had received previously.
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“Shrewley Common...”

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Apr 12,2018
Minithumbup
Nathaniel
By: 'Paul'
Apr 12,2018
0 people found
this helpful
Excellent service received from our side as buyers. The property we brought was from an elderly woman and Paul went above and beyond to ensure the process was pushed through as best as possible. It was no means a straightforward affair and there were some ...
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Comment on agent fees
Don't know as we were the buyer not the vendor
Was this helpful? Yes

“Really Excellent and Professional...”

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Apr 11,2018
Minithumbup
By: 'CClarke'
Apr 11,2018
0 people found
this helpful
Matt Mellor was dealing with the house that we were buying and made it so easy and quick. He was on top of everything and spoke to us the whole way through to keep us informed of where we were in the process. Wouldn't look ...
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Comment on agent fees
Good
Was this helpful? Yes

“Matt is a proactive, very knowledgeable agent that helped us to find our dream home!...”

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Apr 11,2018
Minithumbup
By: 'Beccy'
Apr 11,2018
0 people found
this helpful
We had been searching for a property for a long time in Rugby, Matt was proactive in helping us find our dream home and was super helpful the whole time. It was refreshing to see meet an estate agnent who is so helpful!...
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Comment on agent fees
Good
Was this helpful? Yes

“Over the last year Julie has managed the lettings of ......”

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Mar 14,2018
Minithumbup
By: 'Jill'
Mar 14,2018
0 people found
this helpful
Over the last year Julie has managed the lettings of our properties and we have been delighted with the service provided. She is professional, helpful and nothing is too much trouble. We feel confident that our properties are in good hands and look forward to ...
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“Paul was great at both helping us to secure the ......”

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Mar 01,2018
Minithumbup
Paul Petticrew
By: 'Helen'
Mar 01,2018
1 people found
this helpful
Paul was great at both helping us to secure the house we really wanted and marketing and selling our current home quickly at a great price. He was reliable and attentive throughout. The sale of the house we bought was delayed by 6 months due to ...
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Comment on agent fees
Competitive
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“We tried Purplebricks for less than 2 weeks - terrible. Went ......”

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Feb 27,2018
Minithumbup
By: 'Alan'
Feb 27,2018
0 people found
this helpful
We tried Purplebricks for less than 2 weeks - terrible. Went to Connells who were even worse. We were fortunate to be 'let go' by Connells because of my complaints that they were utterly useless - "We couldn't get in...." Put key in door and turn ...
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Comment on agent fees
Ok - that said the house sold for less than it is worth.
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“Deborah is a class apart. Totally on top of her ......”

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Feb 22,2018
Minithumbup
By: 'Chris'
Feb 22,2018
0 people found
this helpful
Deborah is a class apart. Totally on top of her game and never shy of going the extra mile. She has kept me fully informed at all stages and her tenacity has kept the process moving forward....
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“Deborah has been fantastic right from the start. Really helping ......”

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Feb 22,2018
Minithumbup
By: 'Craig'
Feb 22,2018
0 people found
this helpful
Deborah has been fantastic right from the start. Really helping me to choose the right property in an area I do not particularly well. Communication has always been very swift, with nothing being too much trouble. Appointments easy to fox and very accommodating over dates ...
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“Deborah has been so helpful throughout. She is friendly, efficient ......”

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Feb 22,2018
Minithumbup
By: 'JAS'
Feb 22,2018
0 people found
this helpful
Deborah has been so helpful throughout. She is friendly, efficient and very professional, guiding us through the process of selling our apartment and taking away the stress....
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Comment on agent fees
Fair
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“Deborah was brilliant at sorting the flat sale. She's always ......”

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Feb 21,2018
Minithumbup
By: 'MD'
Feb 21,2018
0 people found
this helpful
Deborah was brilliant at sorting the flat sale. She's always available and happy to answer any questions. Her passion and dedication are what makes her a pleasure to deal with....
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Comment on agent fees
Worth it for the service
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“A friendly and professional service provided from start of process ......”

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Feb 16,2018
Minithumbup
Nathaniel
By: 'M'
Feb 16,2018
0 people found
this helpful
A friendly and professional service provided from start of process when our property was placed on the market through to the sale completion was provided by Nathaniel. Our completion of sale process was a lengthy one due to certain requirements from lenders and solicitors but ...
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Comment on agent fees
Good - pretty much standard fees
Was this helpful? Yes

“Essentially it is hard to put into words our experience ......”

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Feb 16,2018
Minithumbup
Mark
By: 'John'
Feb 16,2018
0 people found
this helpful
Essentially it is hard to put into words our experience with Suzanne D'arcy. Her colleagues and mentors Mark, Lorna and Suzanne were clearly exceptionally supportive and we love them but Suzanne D went above and beyond the call of duty and it became (through nobody's ...
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Comment on agent fees
Excellent value
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“Recently used Newmans for both sale and purchase of our ......”

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Feb 14,2018
Minithumbup
By: 'Ben'
Feb 14,2018
0 people found
this helpful
Recently used Newmans for both sale and purchase of our house, they were brilliant throughout, from the first meeting with Mark until sorting out all the legalities with Suzanne at the end. They were very responsive and always happy to help and answer any questions. ...
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“Fantastic from day 1, understanding and remarkably professional, nothing was ever ......”

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Feb 11,2018
Minithumbup
Nathaniel
By: 'Hayley'
Feb 11,2018
0 people found
this helpful
Fantastic from day 1, understanding and remarkably professional, nothing was ever too much trouble , I would highly recommend Nathanial and Newman's to anybody . Nathanial made a stressful situation into a calming process , can't thank him enough....
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Comment on agent fees
Good
Was this helpful? Yes

“Deborah is by far the best estate agent I have ......”

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Feb 08,2018
Minithumbup
By: 'Liz'
Feb 08,2018
0 people found
this helpful
Deborah is by far the best estate agent I have ever dealt with. She is extremely professional and communication was excellent throughout the whole process. I would have no hesitation in recommending her....
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Comment on agent fees
The fees were more than other quotes I received but I was impressed by the professionalism of Deborah so chose Newman's to act for me.
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“Nathaniel was excellent right from the first enquiry. His expertise ......”

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Feb 07,2018
Minithumbup
Nathaniel
By: 'Eliot'
Feb 07,2018
0 people found
this helpful
Nathaniel was excellent right from the first enquiry. His expertise and advice, together with his calm and thorough approach ensured a smooth sale of my property. I would high recommended the service Nathaniel and Newmans provided....
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Comment on agent fees
Good, especially with the service provided
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“From the very beginning of the process to the very ......”

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Feb 06,2018
Minithumbup
By: 'M&D'
Feb 06,2018
0 people found
this helpful
From the very beginning of the process to the very end (and beyond), nothing was too much trouble for Hannah and Paul and we feel that we have friends for life - not just two professional people doing their job incredibly well....
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“We turned to Nathaniel and Newman Property Experts when another ......”

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Feb 05,2018
Minithumbup
Nathaniel
By: 'Sarah'
Feb 05,2018
0 people found
this helpful
We turned to Nathaniel and Newman Property Experts when another local agent let us down badly. He was thoroughly professional, prompt and reliable. He knew the local property market well and was able to make excellent and effective suggestions re marketing. As a result our ...
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Comment on agent fees
The Agent’s fees were as set out and expected
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“hannah gill she a amazing character she knows wots she's ......”

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Feb 01,2018
Minithumbup
By: 'Bing'
Feb 01,2018
0 people found
this helpful
hannah gill she a amazing character she knows wots she's doing always very friendly and very helpful she plays a big part at Newman's...
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Comment on agent fees
Good
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“The word to describe Deborah is 'outstanding'. Her efforts, support, ......”

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Feb 01,2018
Minithumbup
By: 'Dr'
Feb 01,2018
0 people found
this helpful
The word to describe Deborah is 'outstanding'. Her efforts, support, and help with the selling of my property was the best professional service I have had in any context. She always went the extra mile, and helped in changing circumstances to give the best help ...
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Comment on agent fees
Good for excellent service.
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“We found Nathaniel to be very helpful in all aspects ......”

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Feb 01,2018
Minithumbup
Nathaniel
By: 'Mick'
Feb 01,2018
1 people found
this helpful
We found Nathaniel to be very helpful in all aspects of our property sale keeping us up to speed at all times,in fact giving us more details and information than our Solicitors did ! A definite asset to Newman's....
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Comment on agent fees
Ok
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“Hannah at Newmans in Leamington was absolutely brilliant in the ......”

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Jan 30,2018
Minithumbup
By: 'Dave'
Jan 30,2018
0 people found
this helpful
Hannah at Newmans in Leamington was absolutely brilliant in the arranging the marketing and open day for the house. She provided very useful help and advice prior to the sale. I would certainly recommend them if selling....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts

Regional Awards won by The Property Experts

Individual Branch Awards

Burton on Trent, DE13

Kettering, NN15

Kidderminster, DY10

Northampton, NN2

Rugby, CV21

St. Albans, AL3

Yelverton, PL20

Rugby, CV23

Plymouth, PL4

Southam, CV47

Leamington Spa, CV32

Selby, YO8



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The Property Experts