The Property Experts
4.9/5, 2015 reviews
97% recommended
98% sales valuation accuracy
97% sales fee satisfaction
88% lettings valuation accuracy
90% lettings fee satisfaction
The Property Experts have a vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver ... show more The Property Experts have a vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the agent of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service
The Property Experts | propertyexperts.co.uk

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £24,000 £30,010,000
Lettings 88% 90% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
219 6 244 9 864 20 542 13 87 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Images & Videos

“From the get-go Paul has been incredibly easy......”

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Apr 27,2021
Minithumbup
Paul Petticrew
By: 'Freya Millard'
Apr 27,2021
0 people found
this helpful
From the get-go Paul has been incredibly easy to approach and informative about the process and what steps we need to take next. As first time buyers this is hugely beneficial and goes a long way in making this experience enjoyable and not feeling overwhelmed. ...
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“Nathanial Cleaver was fantastic in helping us......”

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Apr 26,2021
Minithumbup
Nathaniel
By: 'BM'
Apr 26,2021
0 people found
this helpful
Nathanial Cleaver was fantastic in helping us achieve our our property purchase. Nathanial had great knowledge of the property market and local area, the property was a great match for our needs and Nathanial was able to help us purchase the property at a price ...
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“Sale of 42, Farmer Ward Road, Kenilworth CV8 2DJ.....”

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Apr 09,2021
Minithumbup
Nathaniel
By: 'Lynn'
Apr 09,2021
0 people found
this helpful
We had experienced difficulty in achieving a sale of our property but using the services of Nathanial Cleaver changed all that. His presentation skills far outweighed any that we had experienced with our other Agents and the level of viewings surprised us both. We felt ...
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“Thank you Nathaniel...”

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Apr 08,2021
Minithumbup
Nathaniel
By: 'Stephen'
Apr 08,2021
0 people found
this helpful
We contacted Nathaniel Cleaver after having a disappointing experience with another agent, Nathaniel was positive from day one that he could sell our house quickly and was true to his word, he kept us very well informed and was easy to contact throughout the sale. ...
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“Avon Dassett......”

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Apr 07,2021
Minithumbup
Suzanne
By: 'Angela'
Apr 07,2021
0 people found
this helpful
We sold our cottage with Newman's of Southam and they were truly excellent, communication and attentiveness from Suzanne D'Arcy was perfect. All the staff were great and did everything for us. ⭐️⭐️⭐️⭐️⭐️...
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“Nathaniel Cleaver helped me sell my house fro......”

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Mar 30,2021
Minithumbup
Nathaniel
By: 'Sammie Mottram'
Mar 30,2021
0 people found
this helpful
Nathaniel Cleaver helped me sell my house from start to finish. He was supportive and positive. It fall through a couple of times but he continued to sell and was always contactable. Highly recommend Nathaniel...
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“Nathaniel was great throughout the purchase o......”

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Mar 24,2021
Minithumbup
Nathaniel
By: 'Francesca'
Mar 24,2021
0 people found
this helpful
Nathaniel was great throughout the purchase of our first home, as first time buyers we were unsure of the process but Nathaniel kept us at ease throughout. He was helpful throughout, very approachable, flexible with viewings and quick to respond to all our enquiries especially ...
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“Supportive process for both the sale of my ho......”

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Mar 15,2021
Minithumbup
By: 'TS'
Mar 15,2021
0 people found
this helpful
Supportive process for both the sale of my house and purchase of my new home. Particular thanks to Suzanne D and a Suzanne H. Would highly recommend The team at Newman's....
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“Nathanial Cleaver - Newman Leamington SpaNa......”

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Mar 12,2021
Minithumbup
Nathaniel
By: 'Natalie Raby'
Mar 12,2021
0 people found
this helpful
Nathanial Cleaver - Newman Leamington Spa Nathanial has been great throughout the purchase of our first home. He was easy to contact and no question was too small. He responded to emails speedily and kept us up to date throughout the whole process. Thank you ...
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“We decided it was time to put our house on th......”

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Mar 10,2021
Minithumbup
Nathaniel
By: 'Clare'
Mar 10,2021
0 people found
this helpful
We decided it was time to put our house on the market and contact Nathaniel as we’d heard great things about him. He was very professional from the off and took some great photos of our house. Nathaniel managed to get us plenty of ...
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“Very helpful always on hand went above and be......”

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Mar 09,2021
Minithumbup
By: 'Richard'
Mar 09,2021
0 people found
this helpful
Very helpful always on hand went above and beyond to make moving as smooth as it could have been, kept me updated...
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“Approachable and available...”

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Mar 05,2021
Minithumbup
Nathaniel
By: 'Abigail Morton'
Mar 05,2021
0 people found
this helpful
Approachable and available throughout the process of selling my flat, from the high quality photos and advertising to the number of viewings and the subsequent communication. Would highly recommend....
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“Thank you!...”

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Mar 05,2021
Minithumbup
Nathaniel
By: 'Nisha Kalsi'
Mar 05,2021
0 people found
this helpful
I initially met Nathaniel when he came to value our property. He was really friendly, easy going and was honest about what he thought about our house which we appreciated. We met him again a few months later at viewings for other properties. Again, he ...
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“Review10...”

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Mar 01,2021
Minithumbup
By: 'John'
Mar 01,2021
0 people found
this helpful
I was very suprised, how efectively I could rent the house even if it's like a maraton to do all necessary papers. Everything was perfect, except one thing, next time I would appreciate explanation how to do house keeping in the new property....
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Comment on agent fees
Check In fee 120 pound for nothing Checking credibility by external company was done within two hours with total expense for 120 pound per person to much.
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“We bought a house in Leamington Spa in Octobe......”

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Feb 26,2021
Minithumbup
Nathaniel
By: 'Marcel'
Feb 26,2021
0 people found
this helpful
We bought a house in Leamington Spa in October 2020. Our contact agent was Nathaniel Cleaver and it was a positive overall experience. He was responsive to our quires and he manage to sort things towards the end of the transaction when some unexpecting things happened....
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“Top notch service from Newman's team!...”

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Feb 23,2021
Minithumbup
By: 'Henry'
Feb 23,2021
0 people found
this helpful
Having worked within the estate agency industry myself and having used many agents, I can honestly recommend Julie. Julie stepped up and helped me with an unavoidable issue that arose within one of our properties. She went above and beyond to get the tenants sorted ...
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“Wouldn't recommend using this agents during C......”

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Feb 20,2021
Minithumbdown
By: 'Katie Jennings'
Feb 20,2021
0 people found
this helpful
Wouldn't recommend using this agents during COVID - they state that “government guidance” won't let them arrange viewings unless you have sold your property. Clearly this isn't the case and lots of agents are able to offer Covid secure viewings, but have found them to ...
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By: Mark Kermode
Feb 23, 2021
View all comments (1)
Hi Katie, I hope you are keeping well. I wanted to explain what has happened as I can see from your recent review on Allagents that you aren’t happy with our service and for this I can only apologise. We run a family run business and all of our staff during the restrictions have been working from home while having the added challenge of home-schooling. The lady who is our main viewer has been shielding her daughter so we have had to be really careful on the viewings we book in, this i ...

“Great experience seling our property...”

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Feb 18,2021
Minithumbup
Nathaniel
By: 'Tomasz'
Feb 18,2021
0 people found
this helpful
Great experience seling our property with Nathaniel Cleaver. Brilliant service, fast and efficient with friendly and warm atmosphere. Thanks for all the help, would definitely recommend to others....
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“Never answer the phone and refuse viewings. Poor Service!...”

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Feb 18,2021
Minithumbdown
Mark
By: 'Adrian Symonds'
Feb 18,2021
0 people found
this helpful
We had a very poor experience with Newmans in Southam. We gave them a new build property to sell during the stamp duty holiday when many agents were experiencing a boom in sales. We found that Newmans were refusing viewings to people who were not ...
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By: Mark Kermode
Feb 19, 2021
View all comments (1)
Dear Adrian, as per our recent communication we are genuinely sorry you felt let down by our service and do appreciate that the matter has been brought to a close. ...

“Great Experience!...”

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Feb 15,2021
Minithumbup
Paul Petticrew
By: 'Cruggy'
Feb 15,2021
0 people found
this helpful
After an absolute horror show with another company we were drawn to Newmans due to their successes in our area. Paul was an absolute breath of fresh air and made the whole process so easy. Very friendly, honest and informative throughout. Would definitely recommend....
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“Nathaniel...”

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Feb 04,2021
Minithumbup
Nathaniel
By: 'cavan'
Feb 04,2021
0 people found
this helpful
Great experience buying our first property with Nathaniel Cleaver. Clear, concise, and easily contactable throughout. Thanks for your help, would recommend!...
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“Excellent Service...”

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Feb 01,2021
Minithumbup
Nathaniel
By: 'Victoria'
Feb 01,2021
0 people found
this helpful
Excellent service from start to finish. Professional and approachable. Compared to other estate agents in the area, Newman’s and especially Nathaniel are head and shoulders above the rest....
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“Thank you to Nathaniel Cleaver for helping us......”

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Jan 22,2021
Minithumbup
Nathaniel
By: 'Hannah'
Jan 22,2021
0 people found
this helpful
Thank you to Nathaniel Cleaver for helping us sell our house in very difficult times, when some of the buyers fell through Nathaniel was there to help and support us in finding the right buyer!...
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“Great service from start to finish!...”

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Jan 20,2021
Minithumbup
Mark
By: 'Louise Barnes'
Jan 20,2021
0 people found
this helpful
We bought and sold through Newmans and were really impressed with them throughout the process. We met with Mark initially who valued our house and explained how he had reached that figure which meant we had realistic expectations and most importantly it sold within weeks ...
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“Can highly recommend Paul.We would have no hesitation in recommending P......”

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Jan 02,2021
Minithumbup
Paul Petticrew
By: 'Lesley Edwards'
Jan 02,2021
0 people found
this helpful
We would have no hesitation in recommending Paul. He was friendly, very helpful and professional. There was no delay in getting the house on the market, the promotional materials were excellent and the property sold very quickly. Paul was an useful middleman during the period ...
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“Highly recommended!...”

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Dec 18,2020
Minithumbup
Nathaniel
By: 'Chris'
Dec 18,2020
0 people found
this helpful
We’d heard good things about Nathaniel and were impressed by his promotional videos, and we certainly weren’t disappointed when we met the man himself and engaged him to sell two properties for us. Great marketing, very down to earth and engaging, and very ...
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“Highly recommended...”

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Dec 15,2020
Minithumbup
Nathaniel
By: 'Sarah'
Dec 15,2020
0 people found
this helpful
Thank goodness for Nathaniel and all his wonderful help! Throughout the selling process (selling two properties to buy one) Nathaniel was down to earth, professional, friendly, quick to respond, proactive and personable. He provided us with lots of helpful advice during the process, which was ...
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“Just fantastic....”

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Dec 12,2020
Minithumbup
Lorna Kermode
By: 'Lauren'
Dec 12,2020
0 people found
this helpful
Just fantastic. So incredibly helpful and understanding throughout the whole process of selling and buying. Nothing was too much trouble. Would absolutely use Newman’s Southam again....
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“Thank you so much Newman's for selling our ho......”

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Dec 10,2020
Minithumbup
Suzanne
By: 'Sarah'
Dec 10,2020
0 people found
this helpful
Thank you so much Newman's for selling our house, we never thought we would, especially with the lockdown right in the middle of things. Suzanne Horley was great, helpful and reassuring. Thank you again, Sarah....
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“A good sellers experience!...”

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Dec 08,2020
Minithumbup
Nathaniel
By: 'Steve'
Dec 08,2020
1 people found
this helpful
Nathaniel was helpful and professional throughout. His communication was excellent! He delivered on what he promised, and he even advised us on queries we had about potential properties to buy. Our house sold within 2 weeks, and we would not hesitate to recommend him to other ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:35 AM 17/10/2024 by allAgents

Awards won by The Property Experts

Regional Awards won by The Property Experts

Individual Branch Awards

Burton on Trent, DE13

Kettering, NN15

Kidderminster, DY10

Northampton, NN2

Rugby, CV21

St. Albans, AL3

Yelverton, PL20

Rugby, CV23

Plymouth, PL4

Southam, CV47

Leamington Spa, CV32

Selby, YO8



Get in touch with

The Property Experts