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Hatfield, AL10
4.3/5, 76 Reviews
82% Recommended
85% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
83% letting fee satisfaction
Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best people with the same values and
high levels of work ethics, Raine and co has ensured success in every field. In the property market location is the key and Raine and Co has become one of the largest and most respected independent estate agents in Hertfordshire with modern, prominent offices located strategically to support each other in busy positions in Potters Bar, Hatfield, St Albans, Codicote, Stevenage, Cheshunt, Broxbourne and Mayfair, London. Over the years Raine and Co has successfully expanded into Residential Lettings, Property Management, Land, Development, New Homes, Property Investment, Financial Services, Commercial Sales, Commercial Lettings and International properties with their very own Raine International office located in Nueva Andalucia, Spain and Lagos, Portugal while always making sure that the same core values and high service levels are met and exceeded.The Directors of Raine and Co strongly believe that the profession should be regulated and as a result are members of The National Association of Estate Agents, The Association of Residential Letting Agents, The National Approved Letting Scheme and The Ombudsmen for Estate Agents. The Hatfield and Potters Bar offices have also been chosen by The Relocation Agent Network as the Best Independent Estate Agents in their respective towns.
"I haven't had a good..."
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1 Star Review
Alex
Mike
By : 'AC'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : AL10
Jan 10, 2014
People found this helpful2
I haven't had a good experience with this agent and I think that other potential buyers should know about what they are like before they deal with them. So please see the string of emails below between myself and the agent. Sensitive information such as my name, address of the property and amount offered have been removed and replaced with X's: 09/01/2014 --12:51, Buyer Wrote: Dear Alex / Michael / Office Manager Following your calls today regarding the other person who has made the same offer as me at asking price of £XX and has since increased it to £XX in order to win the bid. After speaking with the solicitor that I've put in place to handling the conveyancing, I've been told that what you have done is unethical and is known as gazumping. I offered asking price on 7th January (following the viewing on 6th January) and you told me the offer of £XX was accepted. On the same day I sent you the email below to confirm my mortgage in principle. Therefore no further viewings should have been arranged and no further offers should be considered. Your website states that you are a member of the Property Ombudsman and I have looked into the complaints process. I will follow this complaints process with my solicitor if my offer is now declined because someone else has made an offer and you are telling me that I have to raise my offer by more than an extra £XX in order to be in the running to win the property. I am really looking forward to moving into the property and I'm extremely disappointed that this has happened, particularly from an Estate Agents that appeared to be an ethical and decent company. I look forward to your immediate response on this matter. Should I not hear from you today I will proceed with the complaints process. If you would like to meet in person to discuss this matter I can visit your offices this week. Regards ----------------------------------------------------------- On 09/01/2014 18:26, Mike wrote: Dear Thank you for your email. Regrettably your offer was eventually declined as the seller has decided to proceed with the other offer. Raine and Co as an Estate Agency has to comply with a lot of legislation. The seller pays us and is therefore our client, part of the legislation we have to comply with relates to working for the best interests of our client, this means finding the best buyer our client. This does not always mean the highest price as the financial position etc have to taken into account. The other party was in exactly the same situation as yourself both in terms of position and finance so the owner decided to go with the higher offer. It is their right to do so and their decision which offer to accept and then proceed with. We can assure you that Raine and Co is completely transparent and complies with all legislation, we have been selling properties since 1992 and are proud of the recommendations that we receive. The circumstances regarding "XXX" are not due to our actions but are due to the current market conditions. If you feel that you wish to make a complaint to The Ombudsman that is your prerogative, we have all correct paperwork in place and correspondence the seller instructing us how they us wish to proceed. Regards Michael Raine and Co On 10/01/2014 10:08, Buyer wrote: Dear Mike Thank you for your reply. However this seems to be a nice way of you telling me that I have been gazumped, you're just not using that particular word. I appreciate that your client (the seller) is your priority because that's where your commission comes from. You clearly have no regard for the buyers which is disappointing and I will ensure that I do not recommend you to anyone I know. Thank you for ruining my week. Kind regards
What agent could do to change your mind?
The agent could have taken the ethical approach and kept their word. I was the first person to view the property and I offered asking price. No further viewings should have been arranged and no further offers should have even been considered. The agent has obviously already replied to my emails as seen above, so I don\'t expect a further response. I have posted this review for the sole purpose of ensuring that other potential buyers are aware of what they did.
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By : Michael Marsh
Mar 13, 2014By law we have to put all offers forward to the seller and confirm them in writing to both the seller and the potential purchaser as we did on this occasion. Other people did view the property between this lady viewing and the vendor accepting her offer which resulted in another person offering. If we had not put the second offer forward we would not only have broken laws but this would have been completely unethical. As an agent it is not our decision as to which offer the property owner accepts and it is unfortunate that in this instance the seller changed their mind but it is their right to sell their property to who they choose and at what price. The lady in question was given the opportunity to raise her offer which she declined. We can assure any purchaser or seller that we follow and adhere to all legislation, keep all of our actions completely transparent and would never ever consider doing anything unethical. We are aware that we are unable to please every potential purchaser who has lost a property through us but to obtain a better view of our service we would recommend that people visit our website and see the many, many testimonial written about us: http://www.raineandco.com/testimonials
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 100% | £80,000 | £600,000 |
| Lettings | 100% | 83% | £600 | £1,500 |
Areas covered
- AL10 0LJ
- AL7
- AL8
- AL9
Address
Raine and Co
11 Market Place, Hatfield, Herts
AL10 0LJ
01707 266885
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hatfield ...
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5 Star Review
By : 'Anon'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : AL10
Aug 2, 2024
People found this helpful1
The team (Keith, Brandon & Libby) were all totally professional, helpful, friendly and patient. All in all a great service and would recommend Raine to... Read Full Review
Comments (1)
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Anon said about Raine and Co
Services : Sales( As a Vendor )Date: 2nd Aug 2024
The team (Keith, Brandon & Libby) were all totally professional, helpful, friendly and patient. All in all a great service and would recommend Raine to others.
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By : Mike Marsh
Aug 3, 2024Thank you for taking your time to leave this review, they are appreciated and we a lad to be of...
Keith was super helpful and ...
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5 Star Review
Keith
By : 'Emma'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : Yes
Postcode : AL10
Apr 8, 2024
People found this helpful1
Keith was super helpful and patience when showing us round a bunch of properties. We are now in our new home which we love.... Read Full Review
Comments (1)Was this helpful?:
Emma said about Raine and Co
Services : Sales( As a Buyer )Date: 8th Apr 2024
Keith was super helpful and patience when showing us round a bunch of properties. We are now in our new home which we love. :)
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By : Mike Marsh
Apr 8, 2024Thank you Emma for leaving this review. we hope you enjoy living in Hatfield Garden Village, it is a lovely and friendly...
I had the pleasure of working ...
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5 Star Review
Libby
By : 'Majid'
Services : Land & New Homes
Sold price : £345000
Would you recommend ? : Yes
Postcode : AL10
Feb 26, 2024
People found this helpful1
I had the pleasure of working with Libby from Rain & Co as my estate agent, and I couldn't be happier with the experience. Libby's professionalism, dedication, and knowledge of the market were evident throughout the process. She provided exceptional service, guiding me every step of ... Read Full Review
Comments (1)Was this helpful?:
Majid said about Raine and Co
Services : Land & New Homes( )Date: 26th Feb 2024
I had the pleasure of working with Libby from Rain & Co as my estate agent, and I couldn't be happier with the experience. Libby's professionalism, dedication, and knowledge of the market were evident throughout the process. She provided exceptional service, guiding me every step of the way with clear communication and invaluable advice. I highly recommend Libby at Rain & Co to anyone looking to buy or sell property. Thank you for making the journey seamless and enjoyable!
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By : Mike Marsh
Feb 26, 2024Thank you Majid for leaving this kind review especially on the day that you moved into your new home. Having Libby as a dedicated Sales Progressor does mean that we can all offer a higher standard of ...
she was very nice and helped ...
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5 Star Review
By : 'bekim'
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : AL10
Feb 14, 2024
People found this helpful0
she was very nice and helped us a lot... Read Full Review
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bekim kapiti said about Raine and Co
Services : Sales( As a Buyer )Date: 14th Feb 2024
she was very nice and helped us a lot Thanks
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I would just like to say a ...
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5 Star Review
Keith
By : 'Malcolm'
Services : Sales( As a Vendor )
Sold price : £23
Would you recommend ? : Yes
Postcode : AL10
Feb 3, 2024
People found this helpful1
I would just like to say a big thank you to Keith, Brandon, Mike and Libby for the excellent service and assistance you gave me in selling my house in Hatfield. The service I received was very professional and I would not hesitate to use you... Read Full Review
Comments (1)I would just like to say a big thank you to Keith, Brandon, Mike and Libby for the excellent service and assistance you gave me in selling my house in Hatfield.
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Malcolm M said about Raine and Co
Services : Sales( As a Vendor )Date: 3rd Feb 2024
I would just like to say a big thank you to Keith, Brandon, Mike and Libby for the excellent service and assistance you gave me in selling my house in Hatfield.
The service I received was very professional and I would not hesitate to use you again.
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By : Mike Marsh
Feb 5, 2024Thank you Malcolm for your review, always appreciated and we are pleased that we could help you with the sale of your...
Professional & ...
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5 Star Review
Keith
By : 'Dean'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : AL10
Dec 20, 2023
People found this helpful2
Bought a property in Hatfield from Raine & Co. Keith and the team were extremely patient, understanding and helpful throughout the... Read Full Review
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Dean Williamson said about Raine and Co
Services : Sales( As a Buyer )Date: 20th Dec 2023
Bought a property in Hatfield from Raine & Co. Keith and the team were extremely patient, understanding and helpful throughout the process.
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By : Mike Marsh
Dec 20, 2023Thank you Dean for the kind review. It was a pleasure to assist you and if we can ever be of help again please do not hesitate to call...
Very good service, very ...
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5 Star Review
By : 'Jem'
Services : Sales( As a Vendor )
Sold price : £405000
Would you recommend ? : Yes
Postcode : AL10
Nov 1, 2023
People found this helpful2
Very good service, very helpful and diligent. Communication was... Read Full Review
Comments (1)Was this helpful?:
Jem Hart said about Raine and Co
Services : Sales( As a Vendor )Date: 1st Nov 2023
Very good service, very helpful and diligent. Communication was excellent
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By : Mike Marsh
Nov 2, 2023Thank you Jem for taking your time to leave this review. It was a pleasure to assist you with your purchase and we all hope you enjoy your time living in your new...
Keith was very helpful and ...
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5 Star Review
Keith
By : 'Faith'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : AL10
Sep 18, 2023
People found this helpful2
Keith was very helpful and supportive when we wanted to purchase our house. Thanks for everything... Read Full Review
Comments (1)Was this helpful?:
Faith Generations said about Raine and Co
Services : Sales( As a Buyer )Date: 18th Sep 2023
Keith was very helpful and supportive when we wanted to purchase our house. Thanks for everything Keith
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By : Mike Marsh
Sep 18, 2023Thank you Faith for leaving this review. We are all pleased that you enjoyed your experience with Raine and Co. If we can ever be of assistance please do not hesitate to call or...
Raine and Co are very ...
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5 Star Review
Keith
By : 'Shaz'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : AL10
Aug 21, 2023
People found this helpful2
Raine and Co are very professional and helpful. Helped me to buy our first property. Special thanks to Keith... Read Full Review
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Shaz said about Raine and Co
Services : Sales( As a Buyer )Date: 21st Aug 2023
Raine and Co are very professional and helpful. Helped me to buy our first property. Special thanks to Keith Boyden.
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By : Mike Marsh
Aug 21, 2023Thank you for taking your time to leave this kind review. We wish you happiness in your new...
I brought a property using ...
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5 Star Review
Keith
By : 'Roberto'
Services : Sales( As a Buyer )
Sold price : £370000
Would you recommend ? : Yes
Postcode : AL10
Jul 3, 2023
People found this helpful1
I brought a property using Raine and Co and I do not regret the Support and service from Keith Boyden was outstanding was quite a few problems but he offer his support any time even would make himself available to revisit the house. He made the whole process so much easier even chasing seller and... Read Full Review
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Roberto said about Raine and Co
Services : Sales( As a Buyer )Date: 3rd Jul 2023
I brought a property using Raine and Co and I do not regret the Support and service from Keith Boyden was outstanding was quite a few problems but he offer his support any time even would make himself available to revisit the house. He made the whole process so much easier even chasing seller and solicitors. He is an asset to the state agency. From myself and family. Thank you.
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Made the process of buying ...
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5 Star Review
Danielle
By : 'Hayley'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : AL10
Feb 5, 2023
People found this helpful2
Made the process of buying much easier because… Easy to get hold of, no question was too silly, kept up reassured, kept us updated and regularly checked in, very clear communication facilities between all parties Keith at the Hatfield office was brilliant... Read Full Review
Comments (0)Made the process of buying much easier because…
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Hayley said about Raine and Co
Services : Sales( As a Buyer )Date: 5th Feb 2023
Made the process of buying much easier because…
Easy to get hold of, no question was too silly, kept up reassured, kept us updated and regularly checked in, very clear communication facilities between all parties Keith at the Hatfield office was brilliant too.
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I would recommend Raine & ...
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5 Star Review
Danielle
By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : AL10
Sep 1, 2022
People found this helpful4
I would recommend Raine & Co as result of our recent positive experience From the very start our Agent dealt with us and the sale of our property in the most professional way, she was friendly & approachable and often went above and beyond she kept us updated & informed throughout the ... Read Full Review
Comments (0)I would recommend Raine & Co as result of our recent positive experience
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Julie Hickmott said about Raine and Co
Services : Sales( As a Vendor )Date: 1st Sep 2022
I would recommend Raine & Co as result of our recent positive experience
From the very start our Agent dealt with us and the sale of our property in the most professional way, she was friendly & approachable and often went above and beyond she kept us updated & informed throughout the process. The decision to downsize from our family home of 25 years was not an easy one and the process of selling was often very stressful, but the support we received helped us so much -We thank our agent Danielle.for her all her support and hard work .
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Warm, friendly and ...
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5 Star Review
Danielle
By : 'Lorna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : AL10
May 12, 2022
People found this helpful3
The people at Raine and Co, are warm, friendly and very helpful. As a seller I would recommend them to... Read Full Review
Comments (0)The people at Raine and Co, are warm, friendly and very helpful.
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Lorna said about Raine and Co
Services : Sales( As a Vendor )Date: 12th May 2022
The people at Raine and Co, are warm, friendly and very helpful.
As a seller I would recommend them to anyone.
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Excellent ...
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5 Star Review
Danielle
By : 'HappyCustomer'
Services : Sales( As a Buyer )
Sold price : £325000
Would you recommend ? : Yes
Postcode : AL10
Jun 19, 2021
People found this helpful2
After a negative experience with another agency I found this one with an excellent level of service. Quick and clear process and full support during the buying. Thank you! Keep it... Read Full Review
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HappyCustomer said about Raine and Co
Services : Sales( As a Buyer )Date: 19th Jun 2021
After a negative experience with another agency I found this one with an excellent level of service. Quick and clear process and full support during the buying. Thank you! Keep it up!
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Alex and Dimi was very ...
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5 Star Review
Alex
By : 'Cameron'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : AL10
May 24, 2021
People found this helpful4
Alex and Dimi was very responsive throughout my property sale and gave me reassurance and updates all the way in the process.They also gave me lots of after care and helped me with any questions I had.Nothing was to much for them and I would highly recommend selling or buying with them again in the ... Read Full Review
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Cameron Tofts said about Raine and Co
Services : Sales( As a Vendor )Date: 24th May 2021
Alex and Dimi was very responsive throughout my property sale and gave me reassurance and updates all the way in the process.They also gave me lots of after care and helped me with any questions I had.Nothing was to much for them and I would highly recommend selling or buying with them again in the future and also had very competitive prices well worth it
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If Daniel was in charge of ...
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5 Star Review
Dan
By : 'Odowd'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : AL10
Dec 19, 2020
People found this helpful3
If Daniel was in charge of covid responce the country would be in a much better place today his professionalism and communication were excellent the first moment we met Daniel we felt like we were in good hands he had all we needed and all our concerns in hand throughout and found us the most... Read Full Review
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Odowd said about Raine and Co
Services : Letting( As a Tenant )Date: 19th Dec 2020
If Daniel was in charge of covid responce the country would be in a much better place today his professionalism and communication were excellent the first moment we met Daniel we felt like we were in good hands he had all we needed and all our concerns in hand throughout and found us the most beautiful place to live thank you so much Daniel For everything raine and co you should be proud of this bloke
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As a first time buyer I was ...
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5 Star Review
By : 'Haider'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : AL10
Nov 12, 2020
People found this helpful4
As a first time buyer I was really apprehensive about the whole process, you always hear horror stories when it comes to buying a property, but in all honesty the staff at Raine and Co squashed all of that! In one word “Amazing”! If you are purchasing or selling I would definitely recommend them!... Read Full Review
Comments (0)Was this helpful?:
Haider Ali said about Raine and Co
Services : Sales( As a Buyer )Date: 12th Nov 2020
As a first time buyer I was really apprehensive about the whole process, you always hear horror stories when it comes to buying a property, but in all honesty the staff at Raine and Co squashed all of that! In one word “Amazing”! If you are purchasing or selling I would definitely recommend them! The team are so professional, friendly and polite! They helped me through each step of the way and constantly kept me informed. I had the pleasure of working with Alex and Dimitrov. Alex was the sales agent and has great communication skills and helped me land the sale! He was polite, friendly and very well informed! Dimitrov was my Sales Progressor, and honestly I couldn't thank him enough! He did so much chasing and work, he kept me informed each step off the way and provided so much advice! Absolutely a stand-up guy! Couldn't be happier with the support, guidance and help I received from them!!!
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Horrible experience with ...
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1 Star Review
Gemma
Mike
By : 'Curtis'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : AL10
Oct 13, 2020
People found this helpful2
Horrible experience with Gemma Matthews. Arranged to view a flat where on the day she was reluctant to answer anything properly or at least find out so instead we asked the owner on the day. Placed an offer for the flat since we liked the property itself and was waiting for an update. I called back ... Read Full Review
Comments (1)Was this helpful?:
Curtis Lam said about Raine and Co
Services : Sales( Prospective Vendor/Buyer )Date: 13th Oct 2020
Horrible experience with Gemma Matthews. Arranged to view a flat where on the day she was reluctant to answer anything properly or at least find out so instead we asked the owner on the day. Placed an offer for the flat since we liked the property itself and was waiting for an update. I called back several days later to be told several answers: she was not in the office so couldn't call me; the seller rejected the offer and i was informed; i was pre-rejected when i first made the offer and being told i was made aware of a minimum offer price. This was all news to me since all i needed to know was whether my offer was accepted or rejected so i could either offer more or find elsewhere. The accusatory tone from Gemma was definitely not welcome since she wanted to make certain it was my fault despite only needing to know a simple yes or no answer. Several hours later i receive a formal letter notifying me of the rejected offer from Director Michael Marsh who further suggests i need to provide proof of ID and address under Money Laundering Regulations 2017. The accusations and insults are beyond me. Shame the seller is only selling solely through this estate agent.
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By : Mike Marsh
Oct 16, 2020Thank you for taking your time to leave this review and I am sorry that your offer was not accepted. I feel that all of the problems stem from miscommunication, you made an offer on the property that ...
They fought with us for our ...
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5 Star Review
Gemma
By : 'Ms'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Sep 30, 2020
People found this helpful3
Gemma Mathews and her colleague Tsvetomir Dimitrov assisted our purchase during a time beyond precedent, working relentlessly to secure and assist an almost impossible transition. Adaptive, highly communicative and transparent, with a level of professionalism above and beyond the call of duty and... Read Full Review
Comments (0)Was this helpful?:
Ms James said about Raine and Co
Services : Sales( As a Vendor )Date: 30th Sep 2020
Gemma Mathews and her colleague Tsvetomir Dimitrov assisted our purchase during a time beyond precedent, working relentlessly to secure and assist an almost impossible transition. Adaptive, highly communicative and transparent, with a level of professionalism above and beyond the call of duty and care. we thank them greatly for their help in realizing our dream
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Great customer service, ...
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5 Star Review
Alex
By : 'Daniel'
Services : Sales( As a Buyer )
Sold price : £320000
Would you recommend ? : Yes
Postcode : AL10
Mar 29, 2020
People found this helpful3
Great customer service, really ,really helpful, I am really happy that I had Caroline to help us out. Thank you for everything! I will definitely recommend them, especially Caroline! Thank you, Alex for showing us the perfect house for... Read Full Review
Comments (0)Was this helpful?:
Daniel said about Raine and Co
Services : Sales( As a Buyer )Date: 29th Mar 2020
Great customer service, really ,really helpful, I am really happy that I had Caroline to help us out. Thank you for everything! I will definitely recommend them, especially Caroline! Thank you, Alex for showing us the perfect house for us.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 5/21/2024, 5:25:52 AM by allAgents
