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Mike
1/5, 3 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
99% letting fee satisfaction
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| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 0% | 0% | 0% | 0% |
| Lettings | 0% | 99% | 0% | 0% |
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Horrible experience with ...
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1 Star Review
Gemma
Mike
By : 'Curtis'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : AL10
14 Oct 2020
People found this helpful2
Horrible experience with Gemma Matthews. Arranged to view a flat where on the day she was reluctant to answer anything properly or at least find out so instead we asked the owner on the day. Placed an offer for the flat since we liked the property itself and was waiting for an update. I called back ... Read Full Review
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Curtis Lam said about Raine and Co
Services : Sales( Prospective Vendor/Buyer )Date: 13th Oct 2020
Horrible experience with Gemma Matthews. Arranged to view a flat where on the day she was reluctant to answer anything properly or at least find out so instead we asked the owner on the day. Placed an offer for the flat since we liked the property itself and was waiting for an update. I called back several days later to be told several answers: she was not in the office so couldn't call me; the seller rejected the offer and i was informed; i was pre-rejected when i first made the offer and being told i was made aware of a minimum offer price. This was all news to me since all i needed to know was whether my offer was accepted or rejected so i could either offer more or find elsewhere. The accusatory tone from Gemma was definitely not welcome since she wanted to make certain it was my fault despite only needing to know a simple yes or no answer. Several hours later i receive a formal letter notifying me of the rejected offer from Director Michael Marsh who further suggests i need to provide proof of ID and address under Money Laundering Regulations 2017. The accusations and insults are beyond me. Shame the seller is only selling solely through this estate agent.
The UK's Largest Customer Review Website for the Property Industry
By : Mike Marsh
16 Oct 2020Thank you for taking your time to leave this review and I am sorry that your offer was not accepted. I feel that all of the problems stem from miscommunication, you made an offer on the property that ...
Absolutely awful service post ...
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1 Star Review
Mike
By : 'Ishil'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : AL10
22 Jun 2015
People found this helpful1
Absolutely awful service post rental. As soon as the contract was signed, no one wanted to know of the issues involved. Many promises were made and not kept. New carpets, bed, wardrobe were meant to be installed but weren't. Still not able to occupy despite already paying a week's rent. When I ... Read Full Review
What agent could do to change your mind?
To keep their promises and respond to our concerns post sale
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Ishil Karaman said about Raine and Co
Services : Letting( As a Tenant )Date: 21st Jun 2015
Absolutely awful service post rental. As soon as the contract was signed, no one wanted to know of the issues involved. Many promises were made and not kept. New carpets, bed, wardrobe were meant to be installed but weren't. Still not able to occupy despite already paying a week's rent. When I complained to one of the directors, he just passed it on to a colleague who is absent on annual leave! Not impressed at all. Would not use this firm!!!
The UK's Largest Customer Review Website for the Property Industry
By : Michael Marsh
22 Jun 2015As with any large company we have people who oversee certain departments to ensure that there is continuality and no misunderstandings. One of the other directors is in charge of our management ...
I haven't had a good ...
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1 Star Review
Alex
Mike
By : 'AC'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : AL10
10 Jan 2014
People found this helpful2
I haven't had a good experience with this agent and I think that other potential buyers should know about what they are like before they deal with them. So please see the string of emails below between myself and the agent. Sensitive information such as my name, address of the property and amount ... Read Full Review
What agent could do to change your mind?
The agent could have taken the ethical approach and kept their word. I was the first person to view the property and I offered asking price. No further viewings should have been arranged and no further offers should have even been considered. The agent has obviously already replied to my emails as seen above, so I don\'t expect a further response. I have posted this review for the sole purpose of ensuring that other potential buyers are aware of what they did.
Comments (1) Report abuseI haven't had a good experience with this agent and I think that other potential buyers should know about what they are like before they deal with them. So please see the string of emails below between myself and the agent. Sensitive information such as my name, address of the property and amount offered have been removed and replaced with X's:
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AC said about Raine and Co
Services : Sales( Prospective Vendor/Buyer )Date: 10th Jan 2014
I haven't had a good experience with this agent and I think that other potential buyers should know about what they are like before they deal with them. So please see the string of emails below between myself and the agent. Sensitive information such as my name, address of the property and amount offered have been removed and replaced with X's:
09/01/2014 --12:51, Buyer Wrote:
Dear Alex / Michael / Office Manager
Following your calls today regarding the other person who has made the same offer as me at asking price of £XX and has since increased it to £XX in order to win the bid.
After speaking with the solicitor that I've put in place to handling the conveyancing, I've been told that what you have done is unethical and is known as gazumping.
I offered asking price on 7th January (following the viewing on 6th January) and you told me the offer of £XX was accepted. On the same day I sent you the email below to confirm my mortgage in principle. Therefore no further viewings should have been arranged and no further offers should be considered.
Your website states that you are a member of the Property Ombudsman and I have looked into the complaints process.
I will follow this complaints process with my solicitor if my offer is now declined because someone else has made an offer and you are telling me that I have to raise my offer by more than an extra £XX in order to be in the running to win the property.
I am really looking forward to moving into the property and I'm extremely disappointed that this has happened, particularly from an Estate Agents that appeared to be an ethical and decent company.
I look forward to your immediate response on this matter. Should I not hear from you today I will proceed with the complaints process.
If you would like to meet in person to discuss this matter I can visit your offices this week.
Regards
-----------------------------------------------------------
On 09/01/2014 18:26, Mike wrote:
Dear
Thank you for your email.
Regrettably your offer was eventually declined as the seller has decided to proceed with the other offer.
Raine and Co as an Estate Agency has to comply with a lot of legislation. The seller pays us and is therefore our client, part of the legislation we have to comply with relates to working for the best interests of our client, this means finding the best buyer our client. This does not always mean the highest price as the financial position etc have to taken into account. The other party was in exactly the same situation as yourself both in terms of position and finance so the owner decided to go with the higher offer. It is their right to do so and their decision which offer to accept and then proceed with.
We can assure you that Raine and Co is completely transparent and complies with all legislation, we have been selling properties since 1992 and are proud of the recommendations that we receive.
The circumstances regarding "XXX" are not due to our actions but are due to the current market conditions. If you feel that you wish to make a complaint to The Ombudsman that is your prerogative, we have all correct paperwork in place and correspondence the seller instructing us how they us wish to proceed.
Regards
Michael
Raine and Co
On 10/01/2014 10:08, Buyer wrote:
Dear Mike
Thank you for your reply.
However this seems to be a nice way of you telling me that I have been gazumped, you're just not using that particular word. I appreciate that your client (the seller) is your priority because that's where your commission comes from. You clearly have no regard for the buyers which is disappointing and I will ensure that I do not recommend you to anyone I know.
Thank you for ruining my week.
Kind regards
The UK's Largest Customer Review Website for the Property Industry
By : Michael Marsh
13 Mar 2014By law we have to put all offers forward to the seller and confirm them in writing to both the seller and the potential purchaser as we did on this occasion. Other people did view the property ...
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