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Ashford, TN24
2.7/5, 10 Reviews
40% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
80% sales fee satisfaction
80% letting fee satisfaction
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"During dishwasher servicemen..."
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1 Star Review
Stephanie
By : 'Andy'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : TN24
23 Oct 2013
People found this helpful2
During dishwasher servicemen visit ( in January 2013) , floor has been damaged in the kitchen. It's been reported immediately by email, supported with few pictures. Couple months later during mid term visit I raised this issue again. I asked for a copy of the report made during this visit, I was promised to receive it shortly, nothing happened. I sent few emails, no answer. In June 2013, I visited MannCountrywide letting office asking for a copy of the last mid term visit report. I could not get it because...it disappeared, no copy left. Again, member of staff promised to contact me about the issue. Nothing happened. In August, I sent recorded mail and got no reply again. Week ago, I received the letter from Sittingbourne office about another mid-term visit arranged on 22nd October 2013 between 10-16. Nobody came, nobody phoned ! Total lack of respect !
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K Delaney
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 80% | £0 | £0 |
| Lettings | 100% | 80% | £900 | £1,250 |
Address
Mann
45-47 High Street, Ashford, Kent
TN24 8TF
01233 215013
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mann Branches (View All 89)
Helpful, knowledgeable and ...
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5 Star Review
Tony
By : 'K'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : TN23
17 Sept 2023
People found this helpful0
Helpful, knowledgeable and very efficient. What more do you... Read Full Review
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K Delaney said about Mann
Services : Letting( As a Owner )Date: 17th Sep 2023
Helpful, knowledgeable and very efficient. What more do you need?
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Mann lettings helped us to ...
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5 Star Review
Ellie
By : 'Colin'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : TN24
28 Apr 2022
People found this helpful0
Mann lettings helped us to find a property to rent after we had moved down from Manchester. The service that we received was excellent; they kept us informed of available properties and of the progress of our rental application. Ellie in the office was particularly helpful in that... Read Full Review
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Colin Southway said about Mann
Services : Letting( As a Tenant )Date: 27th Apr 2022
Mann lettings helped us to find a property to rent after we had moved down from Manchester. The service that we received was excellent; they kept us informed of available properties and of the progress of our rental application. Ellie in the office was particularly helpful in that regard.
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Everyone at Mann Ashford were ...
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5 Star Review
Tony
By : 'Teresa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN24
27 Sept 2021
People found this helpful0
Everyone at Mann Ashford were helpful, polite and very friendly especially Tony who carried out the tenancy changes professionally and with great speed and efficiency. I would definately recommend Mann to all my relatives and... Read Full Review
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Teresa Morgan said about Mann
Services : Letting( As a Tenant )Date: 27th Sep 2021
Everyone at Mann Ashford were helpful, polite and very friendly especially Tony who carried out the tenancy changes professionally and with great speed and efficiency. I would definately recommend Mann to all my relatives and friends.
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What an excellent team! Thank ...
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5 Star Review
Tony
By : 'Alice'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN23
25 Aug 2021
People found this helpful0
What an excellent team! Thank you so much for Tony and Ellie's professional job. Well done both!! A very good... Read Full Review
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Alice To said about Mann
Services : Letting( As a Tenant )Date: 24th Aug 2021
What an excellent team! Thank you so much for Tony and Ellie's professional job. Well done both!! A very good experience!
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I would avoid at all ...
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1 Star Review
By : 'Danielle'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN25
11 Jan 2021
People found this helpful2
I would avoid at all costs! What a truly awful and unprofessional estate agents! The only estate agent in our 11 years of renting to fail us. The lack of checks and help they did considering we paid for referencing is terrible. We offered our guarantors information prior to any checks as we said we ... Read Full Review
Comments (0)I would avoid at all costs! What a truly awful and unprofessional estate agents! The only estate agent in our 11 years of renting to fail us. The lack of checks and help they did considering we paid for referencing is terrible. We offered our guarantors information prior to any checks as we said we will likely fail due to being self employed. They never took this information which we found incredibly strange as any other estate agent would want this information. Referencing took place, and my partner failed due to a CCJ he knew nothing about. Our current property we only let 6 month's ago and passed referencing with flying colours with a guarantor in place so this was a total shock considering the CCJ had been active since 2018. We've rented 3 properties since this CCJ has been present and not once failed and been refused a property. We explained this and said this needs to be looked into as how on earth did we pass 6 month's ago. We also offered to clear the CCJ but they requested a certificate to say it's been cleared within a week. This was not possible during these times as we phoned the courts who explained even if you pay it in full today it will take 6/8 weeks for the certificate the landlord/agent requires. We told them this, and begged for them to reference our guarantor, but they still refused to do this. We emailed and asked why our guarantor wasn't referenced as it's standard practice and the email I received back was incredibly rude and sarcastic given the situation. Our guarantor wasn't referenced because my partner failed. If he passed then they would reference the guarantor... This does not make sense what so ever and when I challenged this and said a guarantor is there if referencing fails my email was ignored. It seems it was this company's way of make money during these already hard times which is awful to do. The money isnt the real issue though, it's the lack of checks and misleading information they have provided. They claimed the landlord would not be able to accept my partner because of his CCJ due to insurance, but asked us to pay £5700 upfront and all would be fine. This also doesn't sit right with me as how would having a CCJ still in place bypass on the landlords insurance that they claimed would not be possible with a CCJ in place?!
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Danielle said about Mann
Services : Letting( As a Tenant )Date: 11th Jan 2021
I would avoid at all costs! What a truly awful and unprofessional estate agents! The only estate agent in our 11 years of renting to fail us. The lack of checks and help they did considering we paid for referencing is terrible. We offered our guarantors information prior to any checks as we said we will likely fail due to being self employed. They never took this information which we found incredibly strange as any other estate agent would want this information. Referencing took place, and my partner failed due to a CCJ he knew nothing about. Our current property we only let 6 month's ago and passed referencing with flying colours with a guarantor in place so this was a total shock considering the CCJ had been active since 2018. We've rented 3 properties since this CCJ has been present and not once failed and been refused a property. We explained this and said this needs to be looked into as how on earth did we pass 6 month's ago. We also offered to clear the CCJ but they requested a certificate to say it's been cleared within a week. This was not possible during these times as we phoned the courts who explained even if you pay it in full today it will take 6/8 weeks for the certificate the landlord/agent requires. We told them this, and begged for them to reference our guarantor, but they still refused to do this. We emailed and asked why our guarantor wasn't referenced as it's standard practice and the email I received back was incredibly rude and sarcastic given the situation. Our guarantor wasn't referenced because my partner failed. If he passed then they would reference the guarantor... This does not make sense what so ever and when I challenged this and said a guarantor is there if referencing fails my email was ignored. It seems it was this company's way of make money during these already hard times which is awful to do. The money isnt the real issue though, it's the lack of checks and misleading information they have provided. They claimed the landlord would not be able to accept my partner because of his CCJ due to insurance, but asked us to pay £5700 upfront and all would be fine. This also doesn't sit right with me as how would having a CCJ still in place bypass on the landlords insurance that they claimed would not be possible with a CCJ in place?!
Again, this was challenged and ignored which speaks volumes! I can whole heartedly say I will never use this company again and will do my very best to warn others!
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Ashford Branch - ...
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1 Star Review
By : 'W'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TN25
31 Oct 2018
People found this helpful1
Be warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to... Read Full Review
Comments (0)Be warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly.
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W Jones said about Mann
Services : Sales( As a Vendor )Date: 31st Oct 2018
Be warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly.
Notable issues:
1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Coâ¦.
2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with meâ¦maybe a weekly call would have been niceâ¦it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.
3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks.
4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.
5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.
6) My house key was stored in Branch with my name and address on it.
Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run.
Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs
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AVOID AT ALL ...
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1 Star Review
By : 'Brexshit'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN23
25 Sept 2018
People found this helpful0
These are some of the worst excuse as humans beings I've ever met in my life. they are uneducated, unlicensed, incompetents most people would describe them as sociopaths They can't even read a document in English, they openly dislike foreigners. I'd never use them again, any... Read Full Review
Comments on Agent Fees
Their work as a value of zero. I should have been paid for the hours wasted with these cretins
Comments (0)These are some of the worst excuse as humans beings I've ever met in my life.
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Brexshit said about Mann
Services : Letting( As a Tenant )Date: 24th Sep 2018
These are some of the worst excuse as humans beings I've ever met in my life.
they are uneducated, unlicensed, incompetents most people would describe them as sociopaths
They can't even read a document in English, they openly dislike foreigners.
I'd never use them again, any landlord who uses them is committing financial suicide
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Terrible service. I have ...
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1 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN24
31 Jan 2014
People found this helpful3
Terrible service. I have received letter demanding access to the property for mid-term visit on 24th January. No problem. I stayed at home all day long, waiting and wasting my time, nobody came, nobody called, wrote email, sent text message. Nothing. I know agency staff visited my friend the same... Read Full Review
Comments (1)Terrible service. I have received letter demanding access to the property for mid-term visit on 24th January. No problem. I stayed at home all day long, waiting and wasting my time, nobody came, nobody called, wrote email, sent text message. Nothing. I know agency staff visited my friend the same day, the same area ( estate). Nobody called in and this is a second time in row such an ignorance happened ( last time in October).
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Andrew said about Mann
Services : Letting( As a Tenant )Date: 31st Jan 2014
Terrible service. I have received letter demanding access to the property for mid-term visit on 24th January. No problem. I stayed at home all day long, waiting and wasting my time, nobody came, nobody called, wrote email, sent text message. Nothing. I know agency staff visited my friend the same day, the same area ( estate). Nobody called in and this is a second time in row such an ignorance happened ( last time in October).
The same day, I wrote an email to their office (24th Jan) , I have got confirmation that email was read on 27th Jan and I have not got any response from an agency at all. No contact, no explanation, no apologies.
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By : Krystal
5 Oct 2014Hi there! I simply would like to give you a huge thumbs up for the excellent info you have right here on this post. I am coming back to your web site for more...
During dishwasher servicemen ...
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1 Star Review
Stephanie
By : 'Andy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN24
23 Oct 2013
People found this helpful2
During dishwasher servicemen visit ( in January 2013) , floor has been damaged in the kitchen. It's been reported immediately by email, supported with few pictures. Couple months later during mid term visit I raised this issue again. I asked for a copy of the report made during this visit, I was... Read Full Review
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Andy said about Mann
Services : Letting( As a Tenant )Date: 22nd Oct 2013
During dishwasher servicemen visit ( in January 2013) , floor has been damaged in the kitchen. It's been reported immediately by email, supported with few pictures. Couple months later during mid term visit I raised this issue again. I asked for a copy of the report made during this visit, I was promised to receive it shortly, nothing happened. I sent few emails, no answer. In June 2013, I visited MannCountrywide letting office asking for a copy of the last mid term visit report. I could not get it because...it disappeared, no copy left. Again, member of staff promised to contact me about the issue. Nothing happened. In August, I sent recorded mail and got no reply again. Week ago, I received the letter from Sittingbourne office about another mid-term visit arranged on 22nd October 2013 between 10-16. Nobody came, nobody phoned ! Total lack of respect !
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12/2/13 3 bed terrace . This ...
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2 Star Review
By : 'Buying'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TN**
10 Apr 2013
People found this helpful3
12/2/13 3 bed terrace . This agent keeps a property on their books/board/Rightmove as for sale even though offer accepted, no viewings and one week left before for contract exchange. Time wasters. And very... Read Full Review
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Buying for kids said about Mann
Services : Sales( Prospective Vendor/Buyer )Date: 9th Apr 2013
12/2/13 3 bed terrace . This agent keeps a property on their books/board/Rightmove as for sale even though offer accepted, no viewings and one week left before for contract exchange. Time wasters. And very unapologetic.
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