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Ringwood, Bournemouth BH24
1.8/5, 5 Reviews
20% Recommended
50% sales valuation accuracy
100% sales fee satisfaction
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"After securing our custom,..."
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1 Star Review
Dan
By : 'Pw'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : SW6
Jul 31, 2013
People found this helpful7
After securing our custom, never felt like Hearnes put any effort into selling our home. The details were a shambles, we received no communication with them and they did not contact us when expected.
What agent could do to change your mind?
Produced the kind of property details that we had expected and done some marketing!
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Seller in Ringwood
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50% | 100.00% | £315,000 | £625,000 |
Address
Hearnes Estate Agents
52-54 High Street, Bournemouth, Hampshire
BH24 1AG
01425 489955
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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If I could have given minus ...
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1 Star Review
By : 'TheWeeHouse'
Services : Online Auctions
Sold price : £625000
Would you recommend ? : No
Postcode : BH24
Sep 21, 2022
People found this helpful3
If I could have given minus stars I would have. I'm dying, and extremely vulnerable to all infection/covid. I fell for the claptrap when the girl came round and promised everything. Once signed HEARNES don't give a toss. They knew I wanted a certain price, which I set £50k below what ... Read Full Review
Comments (1)
If I could have given minus stars I would have. I'm dying, and extremely vulnerable to all infection/covid. I fell for the claptrap when the girl came round and promised everything.
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TheWeeHouse said about Hearnes Estate Agents
Services : Online Auctions( )Date: 21st Sep 2022
If I could have given minus stars I would have. I'm dying, and extremely vulnerable to all infection/covid. I fell for the claptrap when the girl came round and promised everything.
Once signed HEARNES don't give a toss. They knew I wanted a certain price, which I set £50k below what other agents advised. HEARNES promised I could walk away after the contract period was up, but then held me to another 4 weeks beyond that. After they totally screwed up the sale of my home. Which left me stuck with a vindictive agency, who endangered my life every time I had a viewing. We had a buyer offer £10k below our bottom asking price. But HEARNES told them to offer £5k less. Then failed to put the offer to us until almost a week later. By which time they'd advised the buyer to offer a further £5k below. So now they'd reduced the offer to £20k below the bottom line they knew we'd accept. They lied to us, saying it was a cash buyer. When the written offer came through it was conditional on the buyer's sale.
They failed to tell us that the buyer didn't have the funds to make the offer he was making. They tried to con us, telling us everything was OK, but when it got to exchange, they phoned and told us, ' Mr X, was not going to pay a penny more than £XXX'. Which was £25k down on the bottom line we'd accept, and £75k below what every other agency valued our home at. HEARNES thought we'd accept it, but luckily we weren't buying anything else or we'd have been stuck. All HEARNES did was waste the whole summer in which we would have found a real buyer who had the funds. Not one who was living in faerie land, dreaming of what the couldn't afford. In short, HEARNES schemed with the buyer, and didn't act in my interests at all. Every time the agent came round for a viewing, he lied to the prospective buyers. He'd walk in from the garden on a hot sunny day with sunglasses on and say 'ooh it's dark in here, I don't suppose you can do anything about that, anyway on to the next viewing, which is lovely and bright'. Even the buyer looked shocked at that one. But the worst bit was, he wore no mask, went for a pee in my bathroom, on three occasions, then without washing his hands, went around my whole house, opening and closing doors, cupboards, switching lights off, and locking up. Which seriously endangered my life. Thank god I have CCTV and viewed it each time.
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By : Anthony
Sep 28, 2022I think that anyone reading the above review will quickly recognise that there are flaws in the review. Hearnes are a renowned and respected outfit who will go above and beyond to help those who...
Best move ...
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5 Star Review
By : 'Jenny'
Services : Sales( As a Vendor )
Sold price : £315000
Would you recommend ? : Yes
Postcode : BH24
Sep 2, 2018
People found this helpful0
I have moved many times but never received such attentive and emphatic service as I have this time from Hearnes. From start to finish we enjoyed a 5 star service, thank... Read Full Review
Comments on Agent Fees
Good value for the service received
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Jenny said about Hearnes Estate Agents
Services : Sales( As a Vendor )Date: 2nd Sep 2018
I have moved many times but never received such attentive and emphatic service as I have this time from Hearnes. From start to finish we enjoyed a 5 star service, thank you
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Market Appraisal followed by ...
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1 Star Review
By : 'Seller'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BH24
Aug 30, 2018
People found this helpful4
I had a market appraisal by Hearnes Ringwood. When I went on with another agent Hearnes sent me emails asking me why and how they could do so much better. At first I was taken in by it. When I changed agent they did it again . How dare they monitor MY house sale with other agents and try and tell... Read Full Review
Comments on Agent Fees
They claim to provide a service that that is better than other agents (really?) and have a fixed fee.
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Seller in Ringwood said about Hearnes Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 30th Aug 2018
I had a market appraisal by Hearnes Ringwood. When I went on with another agent Hearnes sent me emails asking me why and how they could do so much better. At first I was taken in by it. When I changed agent they did it again . How dare they monitor MY house sale with other agents and try and tell me what to do. I have complained to them blocked emails and feel very stressed I beleive this is harassment.
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By : anthony holtom
Sep 3, 2018We are very sorry to learn that you feel this way, your comments have been noted, and your details removed from the office. This is a completely isolated matter, in which we believe Hearnes have...
I have just wasted many ...
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1 Star Review
By : 'Caveat'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BH24
Oct 19, 2013
People found this helpful15
I have just wasted many thousands of pounds wrestling with issues that were identified during the buying process! I was looking to buy a "new house" in post code BH24 3LD, ( look it up on Rightmove, £950k! ) that the agent advertised as "re-built" they also stated that it... Read Full Review
What agent could do to change your mind?
Not misrepresented the property through wrong and misleading statements.
Comments (0)I have just wasted many thousands of pounds wrestling with issues that were identified during the buying process!
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Caveat Emptor said about Hearnes Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 19th Oct 2013
I have just wasted many thousands of pounds wrestling with issues that were identified during the buying process!
I was looking to buy a "new house" in post code BH24 3LD, ( look it up on Rightmove, £950k! ) that the agent advertised as "re-built" they also stated that it was 3300sq/ft. None of this is true. The house was a refurbished 1960 bungalow which had been extended upwards and outwards! The agents proudly announced that the remainder of the NHBC Warranty was available (2 years) and everything had been renewed. Again not true! This was clearly a misrepresentation.
In the front garden stand two significant 2m high retaining walls (30m long) that were constructed as part of the "re-build". The vendor supplied photographs of the walls during construction and it was noticed that the walls were only 225mm thick blockwork. Structural engineers have confirmed that these walls will fail in time. (sooner rather than later as I understand it )
The vendor would not budge on the price to reflect the cost of repairs, so without notice the agent remarketed the property despite the fees that I had incurred.
This abortive purchase has cost me some £2.5k and the agents just don't care. They are actively remarketing and have continued with there misrepresentations. They will not tell any prospective purchasers of the defective retaining walls and do not even consider the wider health and safety issues. Al that matters is that sale!
So if you're buying a new home my advice is get a professional survey, dig deep and get as much information as you can. Never accept any statements from the seller, their solicitor, and definitely not their estate agents.
Buy new and you can't go wrong.
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After securing our custom, ...
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1 Star Review
Dan
By : 'Pw'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SW6
Jul 31, 2013
People found this helpful7
After securing our custom, never felt like Hearnes put any effort into selling our home. The details were a shambles, we received no communication with them and they did not contact us when... Read Full Review
What agent could do to change your mind?
Produced the kind of property details that we had expected and done some marketing!
Comments (0)Was this helpful?:
Pw said about Hearnes Estate Agents
Services : Sales( As a Vendor )Date: 31st Jul 2013
After securing our custom, never felt like Hearnes put any effort into selling our home. The details were a shambles, we received no communication with them and they did not contact us when expected.
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