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Brixton, London SW9
2.2/5, 12 Reviews
27% Recommended
60% sales valuation accuracy
0% sales fee satisfaction
At Foxtons Brixton our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in Brixton and the surrounding areas, including Camberwell, Denmark Hill and Clapham North.
"Atrocious rental experience..."
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1 Star Review
By : 'Aline'
Services : Letting(As a Tenant)
Rent PCM : £2500
Would you recommend ? : No
Postcode : SW9
4 Sept 2024
People found this helpful0
I had a very poor rental experience with Foxton's Brixton. I was desperate for short term accommodation so signed a 5 month tenancy and was not allowed to see the flat, only a video tour, before signing. Again as I was desperate and the agent seemed really helpful I agreed. Utilities were included yet I found out - when the electricity cut out - that it was on a key meter that needed to be topped up. Although I was offered a refund. Which took weeks to process, this was NOT what was promised. The landings stank of urine, and rubbish bags were routinely piled up by the chutes. Homeless men often slept in the landings. As much as I empathise with their need for a safe place to sleep, this was unacceptable given what Foxton's charged me. They had the audacity to tell me to call the council, and then say the landings had nothing to do with them as they were outside the flat, The bed collapsed within a week of me moving in, the terrace was filthy and the fob panel outside the building was hanging off wires at one point. I also did not receive a mailbox key until 4 months into my stay To add insult to injury they are trying to deduct money from my deposit for damage to the terrace, which I did not step out into as it was so dirty, I have complained to the division manager, Stephanie Martin.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 60% | 0% | £818,000 | £818,000 |
Areas covered
- SE5
- SW2
- SW4
- SW9
Address
Foxtons
506 - 508 Brixton Road, London, Greater London
SW9 8EN
020 7704 5757
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Definitely ...
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5 Star Review
By : 'Aoife'
Services : Sales( As a Buyer )
Sold price : £0
Rent PCM : £0
Would you recommend ? : Yes
28 Feb 2025
People found this helpful0
Daniella was such a great help, we found a lovely place and she answered all questions we had (stupid or not) almost immediately... Read Full Review
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Aoife Mcclean said about Foxtons
Services : Sales( As a Buyer )Date: 28th Feb 2025
Daniella was such a great help, we found a lovely place and she answered all questions we had (stupid or not) almost immediately ♥️
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Atrocious rental experience ...
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1 Star Review
By : 'Aline'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : SW9
4 Sept 2024
People found this helpful0
I had a very poor rental experience with Foxton's Brixton. I was desperate for short term accommodation so signed a 5 month tenancy and was not allowed to see the flat, only a video tour, before signing. Again as I was desperate and the agent seemed really helpful I agreed. Utilities... Read Full Review
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Comments (0)I had a very poor rental experience with Foxton's Brixton.
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Aline said about Foxtons
Services : Letting( As a Tenant )Date: 3rd Sep 2024
I had a very poor rental experience with Foxton's Brixton.
I was desperate for short term accommodation so signed a 5 month tenancy and was not allowed to see the flat, only a video tour, before signing. Again as I was desperate and the agent seemed really helpful I agreed.
Utilities were included yet I found out - when the electricity cut out - that it was on a key meter that needed to be topped up. Although I was offered a refund. Which took weeks to process, this was NOT what was promised.
The landings stank of urine, and rubbish bags were routinely piled up by the chutes. Homeless men often slept in the landings. As much as I empathise with their need for a safe place to sleep, this was unacceptable given what Foxton's charged me. They had the audacity to tell me to call the council, and then say the landings had nothing to do with them as they were outside the flat,
The bed collapsed within a week of me moving in, the terrace was filthy and the fob panel outside the building was hanging off wires at one point. I also did not receive a mailbox key until 4 months into my stay
To add insult to injury they are trying to deduct money from my deposit for damage to the terrace, which I did not step out into as it was so dirty,
I have complained to the division manager, Stephanie Martin.
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Waste of ...
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1 Star Review
By : 'waste'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N\/A
28 May 2019
People found this helpful1
As my family have bought/sold properties with Foxtons around the Uk, I assumed using them for rental would be ideal. The representative in Brixton was so unprofessional, he didn't even put our offers through because they were too low for his liking... I had expressed that we had seen other... Read Full Review
Comments on Agent Fees
Not sure what they were, but would not have paid them for the agent who showed us around.
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waste of time said about Foxtons
Services : Letting( As a Tenant )Date: 27th May 2019
As my family have bought/sold properties with Foxtons around the Uk, I assumed using them for rental would be ideal. The representative in Brixton was so unprofessional, he didn't even put our offers through because they were too low for his liking... I had expressed that we had seen other properties within the price bracket I was offering in which he responded quite sarcastically with " That's surprising, you should definitely put an offer on those properties." I ironically found out that alternative property was with Foxtons! Really disappointed with this experience and will not use Foxtons Brixton again.
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They should be locked ...
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1 Star Review
By : 'Marc'
Services : Letting( As a Tenant )
Rent PCM : £4000
Would you recommend ? : Yes
Postcode : SE24
23 Nov 2018
People found this helpful6
I read a review posted on 19th October from a tenant who had problems with Foxtons. There is something pathological and corrupt about this awful company. Anyone offering to rent their property through Foxtons should beware. Anyone wanting to rent through Foxtons should walk away. ... Read Full Review
Comments on Agent Fees
My understanding is that they take nearly a third of the rent, and do nothing in return. I would describe Foxtons as thieves in suits. If you are considering renting in Brixton, go find a local agent (small) who knows their local area, and who relies on their long-term reputation. Do not go anywhere near this awful, awful company.
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Marc said about Foxtons
Services : Letting( As a Tenant )Date: 23rd Nov 2018
I read a review posted on 19th October from a tenant who had problems with Foxtons. There is something pathological and corrupt about this awful company. Anyone offering to rent their property through Foxtons should beware. Anyone wanting to rent through Foxtons should walk away. Don't deal with this criminal, corrupt, shell of a company. They do not care about either end of the customer process. They only care about commission and targets. They will make every excuse under the sun. They deserve to close down. Do not keep them going by supporting them.
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Unhelpful, uncaring and the ...
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1 Star Review
Alex
By : 'Angrytenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW9
19 Oct 2018
People found this helpful5
When we entered the house the condition was ridiculous, the entire negotiation, signature and move in process was a nightmare with Foxton's and don't even try to get anything fixed! They left us inhumane amounts of time with major issues and we had to report... Read Full Review
Comments on Agent Fees
Bad
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Angrytenant said about Foxtons
Services : Letting( As a Tenant )Date: 18th Oct 2018
When we entered the house the condition was ridiculous, the entire negotiation, signature and move in process was a nightmare with Foxton's and don't even try to get anything fixed! They left us inhumane amounts of time with major issues and we had to report them!
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A positive ...
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5 Star Review
Fortune
By : 'Angela'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW27
12 Jun 2018
People found this helpful0
Fortune was very pleasant to deal with, confirming our appointment and then calling me again, nearer the scheduled time, which I appreciated. He was knowledgable about the wide area in which I am looking and advised both on property sales and potential rental incomes. I am in very much the lower... Read Full Review
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Angela A said about Foxtons
Services : Sales( As a Vendor )Date: 11th Jun 2018
Fortune was very pleasant to deal with, confirming our appointment and then calling me again, nearer the scheduled time, which I appreciated. He was knowledgable about the wide area in which I am looking and advised both on property sales and potential rental incomes. I am in very much the lower end of the price range in South London but Fortune was courteous throughout our appointment, answering all my questions and addressing my concerns.
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Forced into having 2 ...
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1 Star Review
By : 'bewareofthese'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW9
13 May 2016
People found this helpful3
Forced into having 2 valuations last week. I agreed on the basis it was free, once it was finished I was called by an aggressive lady who was trying to force me to sell. Rude staff and a disgraceful service. No... Read Full Review
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bewareofthese said about Foxtons
Services : Sales( Prospective Vendor/Buyer )Date: 12th May 2016
Forced into having 2 valuations last week. I agreed on the basis it was free, once it was finished I was called by an aggressive lady who was trying to force me to sell. Rude staff and a disgraceful service. No thanks.
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Selling a property is never ...
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1 Star Review
By : 'Steve'
Services : Sales( As a Vendor )
Sold price : £818000
Would you recommend ? : No
Postcode : SW2
8 Oct 2015
People found this helpful0
Selling a property is never stress free and can often come with many obstacles to overcome. However I can quite honestly say that Foxtons have the ability to make this process even more stressful and, in our case, they created problems that very nearly meant the sale of our property fell through.... Read Full Review
Comments on Agent Fees
We paid nearly £25,000 for a service which was not worth a fraction of this. They don't deserve this. They didn't get the valuation they promised. They were incompetent. I will not use an agent when i sell my next property I will do through a web based agent and save my self tens of thousands of pounds.
Comments (0)Selling a property is never stress free and can often come with many obstacles to overcome. However I can quite honestly say that Foxtons have the ability to make this process even more stressful and, in our case, they created problems that very nearly meant the sale of our property fell through.
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Steve said about Foxtons
Services : Sales( As a Vendor )Date: 7th Oct 2015
Selling a property is never stress free and can often come with many obstacles to overcome. However I can quite honestly say that Foxtons have the ability to make this process even more stressful and, in our case, they created problems that very nearly meant the sale of our property fell through.
The whole process was utterly miserable. They do nothing to warrant the fee they charge. They say one thing one day and another thing the next. They don't listen to you. They don't take on board your instructions. (for example we asked for no for sale sign to go up but one went up the following day.
We asked for no sold sign to go up but one went up the following day.)
On top of that it feels entirely like they were working for the buyers despite the fact that it was us paying them thousands of pounds for their incompetence.
I would never recommend them. I will never use them again and I am moving my rental business away from them.
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I asked Foxtons to value my ...
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2 Star Review
By : 'DavidR'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW9
10 Aug 2015
People found this helpful2
I asked Foxtons to value my property. They came to my house and claimed the house three doors down had recently sold for the asking price. It actually sold for �45k less. All estate agents talk rubbish but foxtons are probably the... Read Full Review
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DavidR said about Foxtons
Services : Sales( Prospective Vendor/Buyer )Date: 9th Aug 2015
I asked Foxtons to value my property. They came to my house and claimed the house three doors down had recently sold for the asking price. It actually sold for �45k less. All estate agents talk rubbish but foxtons are probably the worst!
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We dealt with many estate ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £3900
Would you recommend ? : Yes
Postcode : SW11
29 Apr 2015
People found this helpful2
We dealt with many estate agents in our lettings search throughout London and Jon was the BEST estate agent we met. He was extremely resourceful, always courteous and timely, and went the extra mile for us trying to find the perfect property to our specific and high standards. He is a true... Read Full Review
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Chris and Howie said about Foxtons
Services : Letting( As a Tenant )Date: 28th Apr 2015
We dealt with many estate agents in our lettings search throughout London and Jon was the BEST estate agent we met. He was extremely resourceful, always courteous and timely, and went the extra mile for us trying to find the perfect property to our specific and high standards. He is a true gentleman with integrity and a really helpful approach -- NO hard sell which we especially appreciated. We wish Jon the very best and we are very grateful for all his good help and counsel.
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After an enthusiastic start, ...
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2 Star Review
By : 't'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW2
25 Jul 2014
People found this helpful5
After an enthusiastic start, the service I received dwindled to unacceptable levels. Although they did seem to get a reasonable amount of footfall and an offer that I accepted, there was then a dispute between us as regards the terms of that offer. It was virtually impossible to get through to... Read Full Review
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t davidson said about Foxtons
Services : Sales( Prospective Vendor/Buyer )Date: 24th Jul 2014
After an enthusiastic start, the service I received dwindled to unacceptable levels. Although they did seem to get a reasonable amount of footfall and an offer that I accepted, there was then a dispute between us as regards the terms of that offer. It was virtually impossible to get through to Matthew Thompson by phone, at times up to 4 days of leaving messages and sending emails, and once I did make contact he was insistent that they did not mislead me, despite a few emails sent from me that should have at the very least made him doubt his position on this subject. He point blank refused to take any responsibilty for the 'confusion' (I wasn't confised at all - they were wrong). He subsequently became rude, aggressive and unprofessional, both verbally and by email. Thinking better of his response, he then tried to rebuild the relationship and yet again, spectacularly failed to deliver what he repeatedly promised. Foxtons charges at least twice the industry standard yet delivers only a fraction of the promised service, and what service then ensued was extremely arrogant to boot. I will however praise Rihanna Farid for her diligence, focus, professionalism and delightful helpful manner. Let's hope someone else offers her a job soon.
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As a prospective customer in ...
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1 Star Review
By : 'Lola'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW9
11 Jun 2014
People found this helpful9
As a prospective customer in the sale of my house I invited Foxtons around for a valuation on my property. Matthew Thompson, the sales manager who visited my home was professional and answered all questions to my satisfaction (I only wish my story ended there). Upon further contact by Mr. Thompson ... Read Full Review
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Comments (1)As a prospective customer in the sale of my house I invited Foxtons around for a valuation on my property. Matthew Thompson, the sales manager who visited my home was professional and answered all questions to my satisfaction (I only wish my story ended there). Upon further contact by Mr. Thompson via email I thanked him for his time and let him know I would be proceeding with another company. He responded with somewhat of a negative email but I left it at that.
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Lola P said about Foxtons
Services : Sales( Prospective Vendor/Buyer )Date: 10th Jun 2014
As a prospective customer in the sale of my house I invited Foxtons around for a valuation on my property. Matthew Thompson, the sales manager who visited my home was professional and answered all questions to my satisfaction (I only wish my story ended there). Upon further contact by Mr. Thompson via email I thanked him for his time and let him know I would be proceeding with another company. He responded with somewhat of a negative email but I left it at that.
The next day I was contacted by the agent whom I had initially spoken with on the phone who informed me that she likes to keep calling and checking on the process to see how it is getting along elsewhere. At this time I politely asked her to remove my information from their database (as is my right by law) as moving forward with the sale of my house I would not have the time to continually be contacted by, and providing updates to, Foxtons. The agent remained polite and professional and assured me that my information would be removed and I not be contacted again.
The very next day (which by now Foxtons have violated not only my right but also my request) this is the email I received from Matthew Thompson...you can be the judge of whether this is a company you would want to work with. I am only so glad that I did not select Foxtons as if this gives any insight into the type of service I would have received and the way I would have been treated then I know I was 100% correct in my decision. I mean I think this type of attention would be better served on the customers who have hired your services than wasting time on those who have not. That alone says a lot to me.
The email I received reads as follows:
I do not appreciate you calling up my colleague and being quite frankly rude and obnoxious. You spent over 30mins on the phone initially with my colleague and then over an hour with me. The least you could have done is thank us for our FREE advice.
You will absolutely not sell the property for 985 with <company name I shall omit>. I wouldn't be surprised if they don't even do a single viewing. Let's see how long it is before they call you and tell you to drop the price.
You have been hoodwinked by a poor agent.
Kind Regards
Matthew Thompson
Sales Manager
Brixton Sales, Foxtons
_____________
You be the judge! And consequently there were also two other firms I informed I would not be working with and their polite response was the equivalent of night and day to the reaction of this gentleman's at Foxtons.
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By : Sammi
20 Jun 2014His response is not only rude but hypocritical. Being a tenant and a competitor of Foxtons i can assure you when it comes to over valuing a property to get it on their books then dropping the price...
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