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Swindon, SN1
2.3/5, 23 Reviews
26% Recommended
50% letting valuation accuracy
40% letting fee satisfaction
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"Really poor experience as a..."
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1 Star Review
By : 'Molly'
Services : Letting(As a Tenant)
Rent PCM : £1950
Would you recommend ? : No
Postcode : SN6
Nov 9, 2024
People found this helpful1
Really poor experience as a tenant, lack of service and knowledge. Do not rent with them I would recommend unless you have a house as a base.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 40.00% | £625 | £1,950 |
Address
Allen & Harris
1-2 College CourtRegent Circus, Swindon, Wiltshire
SN1 1PZ
01793 615105
Services offered
- Sales
- Lettings
- Block Management
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- Mortgage Advice
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Really poor experience as a ...
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1 Star Review
By : 'Molly'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : No
Postcode : SN6
Nov 9, 2024
People found this helpful1
Really poor experience as a tenant, lack of service and knowledge. Do not rent with them I would recommend unless you have a house as a... Read Full Review
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Molly Garrett said about Allen & Harris
Services : Letting( As a Tenant )Date: 9th Nov 2024
Really poor experience as a tenant, lack of service and knowledge. Do not rent with them I would recommend unless you have a house as a base.
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Dave was an absolute life ...
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5 Star Review
Dave
By : 'Ella'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SN2
Jun 5, 2024
People found this helpful0
Dave was an absolute life saver throughout our process of selling and buying a house in Swindon. We were a bit unlucky with our purchase, as there were quite a few logistical issues and solicitors were not really keeping us in the loop. But at each stage, Dave from Allen and Harris was fighting our ... Read Full Review
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Ella said about Allen & Harris
Services : Sales( As a Buyer )Date: 5th Jun 2024
Dave was an absolute life saver throughout our process of selling and buying a house in Swindon. We were a bit unlucky with our purchase, as there were quite a few logistical issues and solicitors were not really keeping us in the loop. But at each stage, Dave from Allen and Harris was fighting our corner and pestering people to keep the ball rolling. Thank you! I would recommend Allen & Harris, and Dave more specifically, to anyone thinking of buying a house.
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Very poor customer service. ...
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1 Star Review
Tyler
By : 'Shaymo'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : SN1
Dec 22, 2023
People found this helpful1
Very poor customer service. This has been the worst and most stressful moving experience I have ever had - and I have moved internationally multiple times. The only positive was the service received from Tyler Corr during the initial letting process (viewings/ documentation) who was very efficient ... Read Full Review
Comments (0)Very poor customer service. This has been the worst and most stressful moving experience I have ever had - and I have moved internationally multiple times. The only positive was the service received from Tyler Corr during the initial letting process (viewings/ documentation) who was very efficient and professional.
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Shaymo Osomo said about Allen & Harris
Services : Letting( As a Tenant )Date: 22nd Dec 2023
Very poor customer service. This has been the worst and most stressful moving experience I have ever had - and I have moved internationally multiple times. The only positive was the service received from Tyler Corr during the initial letting process (viewings/ documentation) who was very efficient and professional.
I was due to collect my keys on a Friday after having organised all the necessary documents, references etc weeks in advance. I was contacted by Bethany Casey incredibly last-minute at around 4pm the day before my move-in date to be informed that this would not be possible as the previous tenants had delayed their move-out and subsequently left the apartment untidy. I was told it might be possible on the Monday after but given no confirmation of this and was told she would get back to me to confirm. I had no information by the Saturday when I rang and was told Bethany was not in but had been trying to organise some out-of-hours cleaning service and someone would update me on the status of the flat. I received no update ( bear in mind I had to vacate my at the time property by the Monday at the latest, so was incredibly stressed at this point.)
On the Monday, I called first thing, and was told the inventory needed to be done prior to the move-in time but had informed them that I had a moving van pre-booked and could not alter this without forfeiting the full amount paid for the moving services. I was later informed by the inventory taker that this had not been highlighted to him as an urgent job by the letting agent despite it being a move-in rather than a move-out job and as such he had left this job till later in the day. On multiple occasions on the Monday in between moving I had to go into the letting office to ask for an update even though I'd been told she would get right back to me, only to see the letting agent attending to non-urgent tasks like walk-ins despite explaining the urgency of my situation. The moving van had already arrived at my previous property and I still did not have the keys to the new property. This meant the moving van had to offload all of my items onto the street whilst waiting for Bethany to discuss with the landlord alternative arrangements for my moving in - an option which should have been done and considered long before. There was no sense of urgency on her part whatsoever.
I eventually was given the keys, but when I got into the flat, the flat was still very unclean with many faults that had not been addressed or highlighted including mould and damp, faulty equipment, stains on all carpets, insects etc. I raised these issues, and 2 months in to the tenancy the vast majority of these have not been addressed. My emails were not replied to for weeks as I was later informed she was on bereavement leave but had not communicated this in any way and with no-one else replying to me to attempt to resolve my issues. My request to put in formal complaints have been repeatedly ignored hence my resorting to this online review. The service has been appalling with little to no remorse shown or compensation for the shortcomings. I do not recommend this service at all.
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The steal your money and will ...
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1 Star Review
Jerome
By : 'Eugene'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SN1
Dec 11, 2022
People found this helpful0
The steal your money and will not answer their mobile phone assistant manager in Lettings :::::::;;;;;? Ccc. Cc. Njhcfyb had. Hi. ... Read Full Review
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Eugene Kellett said about Allen & Harris
Services : Letting( As a Tenant )Date: 11th Dec 2022
The steal your money and will not answer their mobile phone assistant manager in Lettings :::::::;;;;;? Ccc. Cc. Njhcfyb had. Hi. G
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Have to say a big thank you ...
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5 Star Review
Tyler
By : 'Maggie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN2
Jun 23, 2022
People found this helpful0
Have to say a big thank you to Tyler Corr, for his professionalism, his help in finding us a lovely property, nothing was ever too much... Read Full Review
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Maggie & Su said about Allen & Harris
Services : Letting( As a Tenant )Date: 23rd Jun 2022
Have to say a big thank you to Tyler Corr, for his professionalism, his help in finding us a lovely property, nothing was ever too much trouble.
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Lettings Always a wonderful ...
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5 Star Review
By : 'evan'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SN2
Jun 6, 2022
People found this helpful0
Lettings Always a wonderful time interacting with the lettings department here, I have had a long-standing relationship with the time and never fail to make recommendations to my friends. I feel I am always well taken care of and listened too and wouldn't trust anyone else with my... Read Full Review
Comments (0)Lettings
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evan said about Allen & Harris
Services : Letting( As a Owner )Date: 6th Jun 2022
Lettings
Always a wonderful time interacting with the lettings department here, I have had a long-standing relationship with the time and never fail to make recommendations to my friends. I feel I am always well taken care of and listened too and wouldn't trust anyone else with my properties.
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Fathers House ...
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5 Star Review
Chris
By : 'John'
Services : Letting( Admin )
Rent PCM : £305000
Would you recommend ? : Yes
Postcode : SN25
May 4, 2021
People found this helpful0
Asked Allen & Harris to put my recently deceased Fathers house on the market. A member of staff 'Chris' came round & was very helpful & clear with a good plan to market the Property. Once all the pictures had been done etc the property was advertised. They wasted no time... Read Full Review
Comments (0)Asked Allen & Harris to put my recently deceased Fathers house on the market.
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John Farrar said about Allen & Harris
Services : Letting( Admin )Date: 4th May 2021
Asked Allen & Harris to put my recently deceased Fathers house on the market.
A member of staff 'Chris' came round & was very helpful & clear with a good plan to market the Property.
Once all the pictures had been done etc the property was advertised.
They wasted no time in getting several people to view the house ending in a price slightly higher than the asking price being accepted.
Obviously on going at the moment but happy so far
Regards
John Farrar
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Tenants ...
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2 Star Review
By : 'JC'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN2
May 19, 2019
People found this helpful0
When I first approached Allen & Harris 2 years ago to arrange a viewing, I cannot fault anything. Professional and good communication and eventually landed a house through them. After that, things went downhill. Day after paying a large amount of money for deposit and month in advance and ... Read Full Review
Comments on Agent Fees
Ok on the whole other than asking for more money for a service not provided.
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JC said about Allen & Harris
Services : Letting( As a Tenant )Date: 19th May 2019
When I first approached Allen & Harris 2 years ago to arrange a viewing, I cannot fault anything. Professional and good communication and eventually landed a house through them. After that, things went downhill. Day after paying a large amount of money for deposit and month in advance and costs, was called the next day as they wanted another £100+ for an Inventory. What a joke... there was no Inventory done so how they had the cheek I don't know. Also 2 weeks after moving in and me switching Utility Suppliers before I moved in, I get a bill from Spark Energy. Yes Spark who are no more now. Apparently I had signed my Rental Contract as you do and on page 101 (ok I exaggerate that bit) you agree to allow Allen and Harris to arrange your Energy. Nice back hander for them eh? Spark didn't have my name but no GDPR rules followed at all. What a scam so Tenants beware of this! Anyway 2 years later, I have moved out. Lovely landlord advised them to release my deposit (belatedly but on 8 May). Even today by 4pm still not received it so called after last week's email was ignored. Finally got it in my Bank at 5.30pm. Beware of these people - they stitch you up and you are treated with contempt. When you send emails and the person is out of the business, there is no Out of Office reply so you get more and more angry and frustrated. Kudos to Matt who sorted it today but avoid this Agency. I have lost 2 rentals because they don't give a damn about ex Tenants and someone somewhere just earns Interest on your deposit when they choose to act as slowly as they can. Allen and Harris have no consideration for the impact of their behaviour and the consequences they have on people's lives. They just make money any which way they can. BTW potential Landlords.... when I gave Notice, Allen and Harris managed to find one Tenant in 2 weeks who were unsuitable. Primary Lettings found bucket loads and the lovely house had New Tenants within days. Shame on you Allen and Harris..... don't forget Tenants can become Landlords or Home Buyers and we have a choice when it comes to Agents....... PS 1st time I have reviewed a business so that's how mad I am!
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Highly ...
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5 Star Review
Jemma
Lynn
By : 'Robinette'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SN1
Jan 25, 2019
People found this helpful1
I have recently exchanged on a property and have nothing but good things to say about the staff I dealt with. Jemma was extremely helpful throughout the negotiating process, while the sales progression service provided by Lynn was exceptional. Had it not been for her, the online agent that... Read Full Review
Comments on Agent Fees
N/A
Comments (0)I have recently exchanged on a property and have nothing but good things to say about the staff I dealt with.
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Robinette said about Allen & Harris
Services : Sales( As a Buyer )Date: 25th Jan 2019
I have recently exchanged on a property and have nothing but good things to say about the staff I dealt with.
Jemma was extremely helpful throughout the negotiating process, while the sales progression service provided by Lynn was exceptional. Had it not been for her, the online agent that dealt with my sale would probably still be trying (or not trying) to tie up the loose ends.
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I sold my house with Allen ...
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1 Star Review
Brendan
Jerome
By : 'MarkS'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : No
Postcode : SN3
Feb 13, 2018
People found this helpful3
I sold my house with Allen and Harris. My initial experience was good, they seemed to know the market and be very confident in selling it. The process of getting the property listed and selling it went well but I found with everyone I dealt with at Allen and Harris, they were very helpful....until... Read Full Review
Comments on Agent Fees
I negotiate the fees down and got a relatively good deal (financially, if not in terms of service!)
Comments (0)I sold my house with Allen and Harris. My initial experience was good, they seemed to know the market and be very confident in selling it. The process of getting the property listed and selling it went well but I found with everyone I dealt with at Allen and Harris, they were very helpful....until you have paid your money! I had a promotion to get some money back (several hundred pounds) because I had previously tried using an online agent. The months of hassle and chasing I had to undergo was almost not worth the money. At the point of writing this review, I have finally received my rebate. I moved 4 months ago! I have phoned so many times I have lost count chasing this, the staff have absolutely no interest once you have paid your money. They will happily tell you what you want to hear, that they are sorry and will personally chase it up and let you know. They never bother calling back. I have been lied to several times with them trying to cover admin errors they have made. The after sales experience has been so bad that I will never use Allen and Harris again.
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MarkS said about Allen & Harris
Services : Sales( As a Vendor )Date: 13th Feb 2018
I sold my house with Allen and Harris. My initial experience was good, they seemed to know the market and be very confident in selling it. The process of getting the property listed and selling it went well but I found with everyone I dealt with at Allen and Harris, they were very helpful....until you have paid your money! I had a promotion to get some money back (several hundred pounds) because I had previously tried using an online agent. The months of hassle and chasing I had to undergo was almost not worth the money. At the point of writing this review, I have finally received my rebate. I moved 4 months ago! I have phoned so many times I have lost count chasing this, the staff have absolutely no interest once you have paid your money. They will happily tell you what you want to hear, that they are sorry and will personally chase it up and let you know. They never bother calling back. I have been lied to several times with them trying to cover admin errors they have made. The after sales experience has been so bad that I will never use Allen and Harris again.
I would suggest that people are careful using this estate agent. Get everything written down and always follow up, don't expect them to live up to their word. People like Brendan will happily tell you they will make sure the sun doesn't set tonight.
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Had mixed experiences so far ...
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5 Star Review
Michael
By : 'Jayco89411'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : SN1
Oct 30, 2017
People found this helpful0
Had mixed experiences so far but recently Michael charles in the Cardiff lettings support centre (sequence) was pleasantly proactive and professional when dealing with a renewals error on their part. He did z great job and I hope that the others in the team aspire to be as helpful as he... Read Full Review
Comments on Agent Fees
Not impressed with the fees but everywhere charges so us renters never win anyway
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Jayco89411 said about Allen & Harris
Services : Letting( As a Tenant )Date: 30th Oct 2017
Had mixed experiences so far but recently Michael charles in the Cardiff lettings support centre (sequence) was pleasantly proactive and professional when dealing with a renewals error on their part. He did z great job and I hope that the others in the team aspire to be as helpful as he is.
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Terrible!! As a landlord I ...
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1 Star Review
By : 'JR'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : No
Postcode : SN22
Aug 7, 2017
People found this helpful4
Terrible!! As a landlord I relied upon Allen and Harris to manage the property appropriately. The property (second floor flat) was refurbished before letting and the first tenants appeared fine. However I received regular reports that the property was 'OK' and there were no major problems. I was... Read Full Review
Comments on Agent Fees
Bad considering they evidently do not do the job thoroughly.
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JR said about Allen & Harris
Services : Letting( As a Owner )Date: 7th Aug 2017
Terrible!! As a landlord I relied upon Allen and Harris to manage the property appropriately. The property (second floor flat) was refurbished before letting and the first tenants appeared fine. However I received regular reports that the property was 'OK' and there were no major problems. I was friendly with the neighbours and they informed me that water was leaking through their ceiling and they could smell damp. After being reassured that the property was fine I went to have a look for myself. The property was utterly shambolic, water had leaked under the floors, the place was filthy and the damp had soaked into the electrics. I could not believe that the property inspections had been done, either that or the letting agents must have a different view of 'OK'. I subsequently asked the current tenants to leave and had to spend a considerable amount of money refurbishing the flat (18months after the initial let). The agents take the money and do not discharge their duties as advertised and not to the standards you would expect.
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Avoid, Avoid, Avoid Since ...
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1 Star Review
By : 'stiggy'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : SN1
Aug 3, 2017
People found this helpful1
Avoid, Avoid, Avoid Since collecting my keys to a rented house I have been left so disappointed and really hacked off. Their property management company is VEM who are just as inadequate as Allen and Harris - they must be on a bonus to not spend the landlords money on issues that need fixing. The... Read Full Review
Comments on Agent Fees
Outrageous As there would only be 1 type of check to do as I paid 6 months in advance I still had to pay £450 for a £30 search - daylight robbery
Comments (0)Avoid, Avoid, Avoid
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stiggy said about Allen & Harris
Services : Letting( As a Tenant )Date: 3rd Aug 2017
Avoid, Avoid, Avoid
Since collecting my keys to a rented house I have been left so disappointed and really hacked off.
Their property management company is VEM who are just as inadequate as Allen and Harris - they must be on a bonus to not spend the landlords money on issues that need fixing.
The day after I picked up the keys (nearly 3 weeks ago) I reported a problem with the washing machine, I have been through - we'll get someone out to look, you may need a new machine, we can't do anything until the landlord agrees back through to we will get a contractor out today after I had spoken to a solicitor, 3 days later still no contractor. I never get a call back and can see that the contempt still goes on, should have know better when I got the keys I was referred to as 'she' multiple times just because they had put the wrong date in the contract apparently this was my fault.
Also property was absolutely filthy, which I obviously had to deal with before moving in.
It's about time the industry is regulated properly and customers treated with a decent level of service.
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I Left an email for Helen, to ...
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5 Star Review
Helen
By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN6
Aug 1, 2017
People found this helpful0
I Left an email for Helen, to state that my rented property's boiler had malfunctioned within the same day I had a very nice plumber arrive who quickly identified the issue and had it working again and thoroughly checked it to make sure the issue was fixed. Very pleased with the service I... Read Full Review
Comments on Agent Fees
N/a
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Miss Z said about Allen & Harris
Services : Letting( As a Tenant )Date: 1st Aug 2017
I Left an email for Helen, to state that my rented property's boiler had malfunctioned within the same day I had a very nice plumber arrive who quickly identified the issue and had it working again and thoroughly checked it to make sure the issue was fixed. Very pleased with the service I received
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The customer service is ...
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1 Star Review
Alan
By : 'wah3ed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SN1
Mar 28, 2017
People found this helpful4
The customer service is appalling. The pre-arranged survey was also appalling, as they did not bother to turn up and when I telephoned them, they told me a different date on the phone to the one they booked and sent a text confirmation on. They also told me that the tenant telephoned them to... Read Full Review
Comments on Agent Fees
They are not worth their commission, as they would probably have lost me a buyer if they had arranged a viewing of the property with the buyer and not bothered to turn up.
Comments (0)The customer service is appalling. The pre-arranged survey was also appalling, as they did not bother to turn up and when I telephoned them, they told me a different date on the phone to the one they booked and sent a text confirmation on. They also told me that the tenant telephoned them to cancel it, yet I am the owner selling the house and I had arranged the survey with them. Plus, there were two properties and I do not know why they cancelled the meeting on both on the saying of one of the tenants.
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wah3ed said about Allen & Harris
Services : Sales( Prospective Vendor/Buyer )Date: 28th Mar 2017
The customer service is appalling. The pre-arranged survey was also appalling, as they did not bother to turn up and when I telephoned them, they told me a different date on the phone to the one they booked and sent a text confirmation on. They also told me that the tenant telephoned them to cancel it, yet I am the owner selling the house and I had arranged the survey with them. Plus, there were two properties and I do not know why they cancelled the meeting on both on the saying of one of the tenants.
Alan could not take any form of criticism and was taking my complaint as a personal insult - may be he thinks he is the Alan in the Allen & Harris. I had to ask him whether he was the Mr Allen Harris. He should be able to take constructive criticism and be professional.
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As a landlord, treated with ...
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1 Star Review
By : 'Very'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SN25
Mar 13, 2017
People found this helpful3
As a landlord, treated with contempt, no communications internally. Consistantly contacting to get things done. Tenants have to wait well over time limit to pay back deposits, excuses constantly & no... Read Full Review
Comments (0)As a landlord, treated with contempt, no communications internally. Consistantly contacting to get things done.
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Very dissatisfied said about Allen & Harris
Services : Letting( As a Owner )Date: 13th Mar 2017
As a landlord, treated with contempt, no communications internally. Consistantly contacting to get things done.
Tenants have to wait well over time limit to pay back deposits, excuses constantly & no action.
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Shockingly poor levels of ...
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1 Star Review
By : 'Avoid'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SN4
Jan 5, 2017
People found this helpful2
Shockingly poor levels of communication and service. Having been charged £180 by A&H for "marketing" they appear to be unable to get even the basics right when advertising the property, being sold for example whether the property is detached or semi....and what the correct price ... Read Full Review
Comments on Agent Fees
£180 up front (non-refundable) for "marketing" is a joke given the levels of service on offer
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Avoid this company at all cost said about Allen & Harris
Services : Sales( Prospective Vendor/Buyer )Date: 5th Jan 2017
Shockingly poor levels of communication and service. Having been charged £180 by A&H for "marketing" they appear to be unable to get even the basics right when advertising the property, being sold for example whether the property is detached or semi....and what the correct price is! Agents carrying out viewings are ill prepared sometimes late, and sometimes don't turn up at all ("oh ...did we forget to tell you that the viewing had been cancelled"?) In house communication between team members appears to be non existent, calls/emails are not returned, feedback is patchy at best (and non existent at worst) After a week of calls and emails it took a request for a copy of the formal complaints procedure to get the manager to the phone.I would strongly advise any potential vendors or buyers to go somewhere......in fact anywhere else
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The worst of the WORST! They ...
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1 Star Review
Jason
By : 'Trying'
Services : Sales( As a Buyer )
Sold price : £235000
Would you recommend ? : No
Postcode : SN2
Feb 2, 2016
People found this helpful1
The worst of the WORST! They promise us �1000 incentive to buy a house and... Read Full Review
What agent could do to change your mind?
Too high
Comments on Agent Fees
Too high
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Trying to buy a house said about Allen & Harris
Services : Sales( As a Buyer )Date: 2nd Feb 2016
The worst of the WORST! They promise us �1000 incentive to buy a house and they
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I arranged to view four ...
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1 Star Review
By : 'Mr'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SN1
Dec 1, 2013
People found this helpful1
I arranged to view four separate houses on one busy Saturday morning/afternoon. Allen & Harris were made aware of this and the fact that I had booked my viewings in sequence so that I could get to see them all. Firstly, the agent turned up fifteen minutes late which disrupted my tight... Read Full Review
Comments (0)I arranged to view four separate houses on one busy Saturday morning/afternoon. Allen & Harris were made aware of this and the fact that I had booked my viewings in sequence so that I could get to see them all.
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Mr O said about Allen & Harris
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Dec 2013
I arranged to view four separate houses on one busy Saturday morning/afternoon. Allen & Harris were made aware of this and the fact that I had booked my viewings in sequence so that I could get to see them all.
Firstly, the agent turned up fifteen minutes late which disrupted my tight schedule.
Secondly I was greeted by the agent with the words "we do not have the keys for this property, but the current tenants are aware of our appointment and will let us in".
After knocking the front door several times and walking around to the rear of the property it was obvious that the tenants were not in the property, so I left without viewing.
I was told that the landlord was bringing in to their office a set of keys on the following Monday and to call their office to arrange another viewing.
After calling the office several times the following week and being fobbed off with excuse after excuse and still no revisit date, I used another letting agent (Richard James) and the service I received was excellent, so much so that I took the first house that I viewed through them.
I have been in my new property for 1 month and received a call from Allen & Harris last week asking if I would like to view the original property now.......
Sorry Allen & Harris, but I went with an efficient agent in the end who was organised and very friendly........
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN1
Jan 12, 2013
People found this helpful3
I have had the worst experience unfortunately with Allen & Harris, they were very efficient on the day that I needed to view the flat, however, after that day I was on an extremely tight deadline with a new job starting and Christmas and New Year getting in the way - I had a week from taking... Read Full Review
What agent could do to change your mind?
The agent could have explained the opening hours of their accounts department and told me to have either made a bank transfer earlier on in the week so that they could have checked it was in their account or they could have told me to make a debit card payment - its frustrating because the money was already and I chose that method because I thought it would be easier and they were fully aware that I needed the keys today and that I was travelling 3 hours with a car full of stuff!!!
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Unhappy Bunny said about Allen & Harris
Services : Letting( As a Tenant )Date: 12th Jan 2013
I have had the worst experience unfortunately with Allen & Harris, they were very efficient on the day that I needed to view the flat, however, after that day I was on an extremely tight deadline with a new job starting and Christmas and New Year getting in the way - I had a week from taking the property to when I needed to move in which Allen and Harris were completely aware of. I had to keep phoning them to chase up my references and they never return your call, they also lied and said they had contacted one of my references on the Tuesday and they were waiting for them to get back to them, when the truth was they phoned my reference once at 10 am the Friday! I was travelling 3 hours to move in with a car full of stuff and phoned them twice to check that everything was okay for me to collect the keys and for them to let me know what I needed to do and what I needed to bring with me. To make sure everything moved smoothly I read all of their paperwork to make sure I had the correct documents - their document says for large sums please use bank transfer as your bank may not allow large sums to be taken from your bank account - to avoid this embarrassment I made sure the transfer was made before I set off and also had a print out of this transaction. When we were arrived we were told we were unable to have the keys as their accounts department wasn't open to check if the money was there. The agent was not very helpful and even more annoying the only reason why I chose that method is because their paperwork told me to - I phoned twice and not one of the agents told me not to use this method because their accounts department wouldn't be open - their reply was oh I didn't think you would be doing a bank transfer!!! I have not had a 6 hour round trip and no flat to move into as I have to wait for their accounts department to open - It is an absolute joke considering they were fully aware of my time restraints and they were fully aware of my intentions to move in that day as well as the distance I was travelling! Not happy to say the least - If I didn't start a new job next week I wouldn't be using them!
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